What 230 owners told NHTSA about the 2012 Volkswagen Cc

UPON ATTEMPTING TO START THE VEHICLE, AN ERROR LIGHT TURNS ON AND MESSAGE DISPLAYS THE STEERING COLUMN IS DEFECTIVE AND CONTINUES TO FLASH/BEEP. IF I TRY TO DRIVE THE VEHICLE, STEERING FEELS LOOSE WHEN DRIVING. SOMETIMES VEHICLE DOES NOT START AT ALL AND STATES ACTIVE IMMOBILIZER, SOMETIMES THE CAR DIES JUST AFTER STARTING AND STEERING COLUMN LOCKS UP.

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STEPPING ON THE ACCELERATOR DOES NOT ALWAYS PRODUCT MOTION. DANGEROUS SITUATION WHEN MORE ACCELERATION IS NEEDED SUCH AS ON AN ENTRANCE RAMP OR PASSING OTHER VEHICLES OR HAVING TO ACCELERATE TO AVOID A CRASH. THIS HAS BEEN A CONSTANT SINCE WE PURCHASED THIS CAR (NEW) IN 2012. THE DEALER SERVICE DEPARTMENT TOLD US THIS A SPORT VEHICLE AND THERE IS NOT A PROBLEM WITH THE CAR AS LONG AS WE ACCELERATE HARDER. THE RECALL PARTS ARE STILL NOT AVAILABLE ACCORDING TO VW OF ORLAND PARK IL.

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FOR THIS RECALL NOTICE 20AE- FUEL PUMP CONTROL MODULE THERE IS NOT A REPAIR AVAILABLE YET. ITS BEEN 3 MONTHS AND HOW IS THAT NOT ENOUGH TIME TO HAVE A REMEDY AVAILABLE? WHEN WILL THERE BE A REPAIR AVAILABLE?! THIS IS THE VEHICLE I USE AND FOR THE SAFETY OF MY FAMILY I DO NOT WANT TO DRIVE SOMETHING THAT HAS POTENTIAL TO HARM US EVEN CAUSE DEATH?!!!!!! THIS SUMMER THERE WAS GAS FUMES LEAKING AND WE HAD THE FUEL PUMP REPAIRED AND IT COSTED U $700!! IS THIS RELATED?! VW IS RIDICULOUS. WE ARE CONSTANTLY GETTING RECALL NOTICES!!!

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF STREETSBORO (855 CLASSIC DR, STREETSBORO, OH) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED AND THEN ACCELERATED TO 80 MPH, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO DECELERATE. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE HEADLIGHTS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO BEMER MOTOR CARS (9201 RICHMOND AVE, HOUSTON, TX 77063, PHONE: (713) 900-2443), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TAKEN TO ARCHER VOLKSWAGEN (10400 SW FWAY, HOUSTON, TX 77074, PHONE: (713) 272-1775) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR MODULE, THE CAMSHAFT SENSOR, RADIATOR CORE SUPPORT, FRONT LOWER CONTROL ARM, BUSHINGS ALIGNMENT, REAR BRACKET ROTORS, AND BRAKE FLUID NEEDED TO BE REPLACED. THE DEALER ONLY MADE SOME OF THE REPAIRS DUE TO THE REPAIR COST. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

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' "TAKATA RECALL" I LOST CONTROL MY VEHICLE WHILE I WAS DRIVING AT ATHENS DR AND HIT THE VEHICLE IN FRONT , I HAD BIG DAMAGE TO MY VEHICLE IT WAS DUE TO IMPROPER FUEL PUMP CONTROL MODULE. I HAD REUESTED ALREADY REPAIR FROM LEITH VW CARY NC,THEY SAID THEY DIDN'T HAVE REMEDY.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING APPROXIMATELY 20 MPH. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE FAILED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) IN OCTOBER OF 2017, BUT THE DEALER STATED THAT PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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OVER THE LAST SEVERAL WEEKS (3-4) I'VE OBSERVED THE CC STRAINING (AS IF THE BATTERY DOESN'T HAVE THE AMPS) TO START THE VEHICLE. THIS PAST WEEKEND THE CAR WOULDN'T START AND I CAN'T CHARGE THE BATTERY ENOUGH TO PRODUCE THE CRANKING AMPS TO TURN IT OVER. THE LOCAL VW DEALERSHIP STATES THAT THEY HAVE NOT RECEIVED INSTRUCTIONS AS TO HOW TO DIAGNOSE OR REPAIR THE VEHICLE AT THIS TIME. WE HAVE LESS THAN 45000 MILE ON THE CC - THIS SHOULDN'T BE AN ISSUE FOR THIS VEHICLE. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED.

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SEATBELT WAS USED FOR CHILD SEAT INSTALLATION. SEATBELT WAS EXTENDED ALL THE WAY OUT FOR CHILD SEAT INSTALLATION. NOW THE SEAT BELT WONT PULL BACK IN TO THE RETRACTOR. TENSIONER/RETRACTOR SYSTEM HAS FAILED, IT SEEMS.

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TAKATA RECALL - THERE ARE 3 RECALLS ON MY TYPE OF CAR. I HAVE EXPERIENCE ONE OF THE SERIOUS SYMPTOMS OF THE RECALL. PLEASE READ ALL. DRIVER FRONTAL AIRBAG INFLATOR COULD POTENTIALLY RUPTURE (DUE TO PROPELLANT DEGRADATION OCCURRING AFTER LONG-TERM EXPOSURE TO ABSOLUTE HIGH HUMIDITY AND TEMPERATURE CYCLING). 2ND VEHICLE HAS HAD INTERRUPTION OF ELECTRICAL POWER, WHICH CAUSED A DRAINED BATTERY AND NO START CONDITION. [ ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION]3.AIR OR OTHER FIBERS MAY CONTAMINATE THE AIRBAG CLOCK SPRING (A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIRBAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED). THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG

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ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.

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MY CAR HAS LEFT ME STRANDED TWICE. IT ALL STARTED WHEN MY FUEL PUMP STARTED TO LEAK GAS ALL OVER MY CAR. ONCE I GOT THE FUEL PUMP REPLACED. MY VEHICLE RAN FINE ON MY WAY TO THE STORE BUT WHEN I CAME BACK TO MY CAR IT TURNED OVER AND LET ME PULL OUT OF MY PARKING SPOT BUT THEN DIED WHEN I WENT TO PUT IT IN DRIVE IN THE PARKING LOT. I ATTEMPTED TO JUMP MY CAR BUT IT DID NOT WORK. I REPLACED THE BATTERY ON 10/9/17 AND IT APPEARED TO SOLVE THE ISSUE. ON 10/29/17 I DROVE MY CAR UP NORTH TO PAYSON. IT RAN COMPLETELY FINE UNTIL I SHUT IT OFF TO GO TO THE CREEK. WHEN I CAME BACK TO MY CAR IT WOULD NOT TURN OVER AGAIN. I BOUGHT A BATTERY AND REPLACED IT YET AGAIN. THIS TIME THE BATTERY DID NOT HELP GET THE CAR TO TURN OVER THE ONLY THING THAT SHOWED UP WAS AN EPC LIGHT. I LEFT THE CAR OVER NIGHT AND CAME BACK TO IT THE NEXT DAY IT STARTED UP JUST FINE WITH NO EPC LIGHT. I TOOK IT TO A REPAIR SHOP AND THEY WERE UNABLE TO DIAGNOSIS ANYTHING WRONG WITH THE CAR. I PICKED MY CAR UP ON OCT 30TH. IT RAN FINE WITH NO HESITATION UP UNTIL THE MORNING OF 11/10/17. WHILE DRIVING ON THE FREEWAY MY CAR LOST POWER AND WOULD NOT ACCELERATE. I WAS ABLE TO PULL IT TO THE SIDE OF THE ROAD. MY EPC LIGHT, CHECK ENGINE LIGHT, AND BATTERY LIGHT ALL CAME ON. THE CAR WOULD NOT TURN OVER AGAIN. I REACHED OUT TO THE DEALERSHIP AND THEY TOLD ME TO CONTACT CUSTOMER CARE THROUGH VOLKSWAGEN. WHEN I REACHED OUT TO CUSTOMER CARE ALL THEY TOLD ME WAS TO GO BACK TO THE DEALERSHIP AND THAT THEY CAN'T DO ANYTHING FOR ME BECAUSE THE RECALL IS NOT COMPLETE. THEY HAVE NO OFFER OF A LOANER CAR OR ANYTHING WHILE I WAIT FOR THEM TO FIX THE ISSUE. SO I'M LEFT WITH A CAR THAT RANDOMLY SHUTS DOWN AND LOSES POWER FROM TIME TO TIME. THIS IS NOT ACCEPTABLE.

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VOLKSWAGEN CC 2012 CAR STARTED WITH FUEL INJECTORS ISSUES STARTING AT APPROXIMATELY 72K MILES. ALTHOUGH, IN 2011 THEY HAD A WARRANTY EXTENSION ON THIS VEHICLE FOR THE FUEL INJECTORS THEY REFUSED TO COVER THE COST FOR ME. NOW, I AM TOLD THE FOLLOWING BY TREND MOTORS IN DENVILLE NEW JERSEY - THE PLACE I HAVE TAKEN MY CAR TO FOR SERVICE, THAT I NEED A NEW ENGINE. THE FOLLOWING ARE TREND MOTORS IN DENVILLE'S EXACT WORDS FROM SERVICE WRITE-UP: "CHECK OIL PRESSURE:PRESSURE AT IDLE IS OK. ROAD TEST AND RECHECK WARM, OK. CHECK OIL PRESSURE AT 1,700 RPMS'***FAILED*** AZ REMOVE TOP END AND INSPECT. FOUND EVIDENCE OF LACK OF LUBRICATION AT CAM SHAFT. THIS IS CAUSING LOSS OF OIL PRESSURE" IT HAS ONLY BEEN 1800 MILES SINCE MY LAST VISIT SO I ASKED TREND MOTORS WHY THIS WAS NOT CAUGHT WITH MACHINERY TO INDICATE A CODE THAT THIS ISSUE WAS GOING ON AND THEY SAID A CODE WOULD NOT POP UP ON THIS TYPE OF ISSUE. BASICALLY, I WAS TOLD THE ENGINE OIL WAS LEAKING IN TO THE ENGINE, SO THEY THOUGHT IT WAS THE OIL PAN BUT IT WASN'T THE OIL PAN. I HAD THE CAR TOWED IN TO TREND MOTORS IN DENVILLE BECAUSE AN OIL CAN LIGHT APPEARED WHEN I WAS TAKING IT IN TO THEM BECAUSE AN ENGINE LIGHT WAS ON TOO. THIS SAME CAR ALSO HAD A HORN ISSUE WHERE THE HORN STOPPING WORKING. I CALLED VOLKSWAGEN CUSTOMER SERVICE TO REQUEST A GOOD FAITH PAYMENT AND I AM WAITING FOR A CALL BACK. VOLKSWAGEN SAID THERE CARS HAVE LONGEVITY BUT IT IS CLEAR THEY ARE NOT AS RELIABLE AS OTHER CARS. I HAVE A TOYOTA PRIUS WITH 250K MILES AND THE LARGEST COST I RECEIVED ON MY TOYOTA WAS WHEN I REPLACED ALL FOUR TIRES AT ONCE. IF VOLKSWAGEN CAN'T GO MUCH PAST THE WARRANTY THEY SHOULD BE MADE TO SAY THIS ON THEIR MONRONEY LABEL.

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WHILE DRIVING ON THE HIGHWAY AT A HIGH SPEED THE CAR STOPPED WITH NO POWER. THERE WAS NO WARNING. I UNDERSTAND IT WAS THE FUEL PUMP. I WAS ALMOST KILLED IN HIGH SPEED HIGHWAY TRAFFIC WITH NO WARNING

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1. TAKATA RECALL - AIRBAG NOT REPLACED YET. 2. RECALL FOR FOR FUEL PUMP CONTROL MODULE INFORMATION NOT RECEIVED YET.

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20AE RECALL

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I STARTED THE ENGINE AND SAT IN MY CAR A FEW MINUTES BEFORE TAKING OFF WHEN MY CAR DIED. I WAITED A COUPLE OF MINUTES AND I STARTED IT AGAIN, BUT AGAIN IT DIED. THE FUEL PUMP CONTROL MODULE FAILED. LUCKILY I WASN'T DRIVING THE CAR. I HAD TO HAVE IT TOWED TO MY HOUSE ON A SAT EVENING, THEN AGAIN TO THE DEALER ON MONDAY. APPARENTLY THERE IS A RECALL ON THIS. DEALER INSTALLED ANOTHER MODULE FROM THE OLD STOCK WHICH CAN FAIL AGAIN. VW SAID THEY WOULD REIMBURSE ME BUT THEY ARE WAITING UNTIL THEY HAVE A SOLUTION. I DON'T KNOW WHY I HAVE TO WAIT FOR THEM TO PAY FOR THE DAMAGE. I INCURRED THE COST AND BY THE GRACE OF GOD I AM NOT DEAD. THIS IS A VERY DANGEROUS SITUATION WHEN THE FUEL PUMP DOESN'T RECEIVE ELECTRICITY TO PUMP FUEL INTO THE SYSTEM

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I HAVE SPENT 1000 ON THE WATER PUMP REPAIR, PURCHASED 2 LIGHTS AT 110. AN THEWATER PUMP WENT OUR AGAIN FOR THE SECOND TIME IN 4 MONTHS.THE AIR BAG RECALL HAS BEEN RECALLED 3TIMES ALREADY I HAVE HAD TO TAKE IT IN. LIKE THIS VEHICLE HAS HAD TO MANY PROBLEMS ELECTRICAL . WHEN THE WATER PUMP OUT THE CAR WAS STATIONARY.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING AND COMPLETELY SHUT OFF. THE CONTACT WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD AS IT DRIFTED. THE CONTACT HAD THE VEHICLE TOWED TO ALEXANDRIA VOLKSWAGEN (107 W GLEBE RD, ALEXANDRIA, VA, 22305; 703-684-8888) WHERE IT WAS DIAGNOSED THAT THE MAIN FUEL PUMP AND THE HIGH PRESSURE FUEL PUMP FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE/ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER THE RECALL AT THE TIME. THE MANUFACTURER PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT TOOK THE VEHICLE TO ALEXANDRIA VOLKSWAGEN (107 W GLEBE RD, ALEXANDRIA, VA, 22305; 703-684-8888); HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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ENGINE APPEARED TO HAVE ACCELERATION AND TIMING ISSUES. TOOK TO LOCAL SHOP FOR ROUTINE OIL CHANGE AND TO LOOK INTO ISSUE. WAS INFORMED THAT ALL MY MISFIRE ISSUES WERE NOT FROM IGNITION COILS AS PREVIOUSLY FIXED BY VW DEALER BUT THAT IT WAS THE TIMING CHAIN. ENGINE ONLY HAS 108K MILES (ALL HIGHWAY COMMUTER) AND STILL OWE MONEY ON LOAN. SHOP INFORMED ME THAT ENGINE WOULD NEED TO BE COMPLETELY TORN APART TO SEE ALL THE DAMAGE THAT'S BEEN DONE BUT WOULD BE CHEAPER TO JUST REPLACE WITH USED ENGINE. I HAVE NO GOOD OPTIONS SINCE $6K IS STILL OWED ON VEHICLE, NO WARRANTY AND NO MEANS OF REPLACING MOTOR. VW IS AWARE OF ISSUE. SEVERAL OTHER COMPLAINTS HAVE BEEN FILED FOR THIS SAME ISSUE AND IT APPEARS TO BE COMMON ENOUGH TO HAVE MADE SEVERAL ONLINE FORUMS AND AFTERMARKET COMPANIES TO SELL UPGRADED PREVENTATIVE REPLACEMENT PART.

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TAKATA RECALL - THIS RECALL WAS ISSUED IN FEBRUARY 2016 UPON WHICH I WAS TOLD THEY DID NOT HAVE THE PARTS AVAILABLE. NOW, ONE YEAR AND EIGHT MONTHS LATER I'M RECEIVING NOTIFICATIONS ABOUT BRINGING MY VEHICLE IN TO BE REPAIRED. THE MOST RECENT STATES "THIS IS A SERIOUS ISSUE THAT MUST BE TAKEN CARE OF - DEFECTIVE COMPONENTS CAN CAUSE THE AIRPAG TO DEPLOY IMPROPERLY, SHOOTING METAL FRAGMENTS ANT DRIVERS AND PASSENGERS, WHICH CAN CAUSE SERIOUS INJURY OR DEATH." I'M CONCERNED THAT IT TOOK NEARLY TWO YEARS TO RESOLVE THIS ISSUE, ESPECIALLY GIVEN THE STATEMENT BEING SENT OUT VIA POSTCARD. SECONDLY, NOW THERE IS YET ANOTHER RECALL FOR SOMETHING RELATED TO THE ELECTRICAL POWER TO THE FUEL PUMP MODULE. I HAVE ALREADY TAKEN MY VEHICLE IN MULTIPLE TIMES FOR A RELATED RECALL, ONE THAT LEFT ME STRANDED AND HAVING TO BE TOWED BEFORE VW EVER EVEN NOTIFIED ME. ABSOLUTELY UNREAL!

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TIMING CHAIN ISSUE THAT VOLKSWAGEN WAS AWARE OF FOR 2012 CC. I'M NOW RESPONSIBLE OF PAYING FOR THE REPAIRS OF DAMAGE DONE TO MY VEHICLE.

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MY CAR SUDDENLY BEGAN HAVING TROUBLE STARTING. IT WOULD TAKE A FEW EXTRA SECONDS TO START AND MY CHECK ENGINE LIGHT WAS ON. THIS WAS AFTER DRIVING ABOUT 7 MILES AND BACKING INTO MY GARAGE. I TURNED MY CAR OFF AND DECIDED TO BACK IN A LITTLE FURTHER. THIS IS WHEN THE ABOVE ISSUES BEGAN. I DROVE THE CAR TO AN AUTO REPAIR SHOP THE FOLLOWING DAY AND THE DIAGNOSIS WAS THE TIMING CHAIN NEEDED TO BE REPLACED. THIS PARTICULAR SHOP DID NOT OFFER THIS SERVICE SO I TOOK IT TO A DIFFERENT REPAIR SHOP WHICH CONFIRMED THE DIAGNOSIS.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WOULD CRANK WHEN ATTEMPTING TO START THE VEHICLE; HOWEVER, THE VEHICLE WOULD FAIL TO START. THE CONTACT HAD THE VEHICLE TOWED APPROXIMATELY SIX TIMES TO THE VOLKSWAGEN OF PANAMA CITY DEALER (3605 E 15TH STREET, PANAMA CITY, FL 32404; 850-252-4732) WHERE IT WAS DIAGNOSED THAT THE STARTER AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT REPLACED THE MODULE ON THE VEHICLE AND THE VEHICLE FUNCTIONED PROPERLY; HOWEVER, SHORTLY AFTER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC AT PEPBOYS WHO TIGHTENED THE MODULE, CAUSING THE VEHICLE TO FUNCTION PROPERLY. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY LOST POWER AND STALLED. THE CONTACT HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. AFTER OBSERVING THE VEHICLE, THE CONTACT REALIZED THAT THE VEHICLE OVERHEATED. THE CONTACT COOLED THE VEHICLE WITH COKE BEFORE BEING ABLE TO CONTINUE TO DRIVE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE REPAIR PARTS WOULD BEGIN TO BE ISSUED IN OCTOBER OF 2017. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

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