What 230 owners told NHTSA about the 2012 Volkswagen Cc

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVEN MONTHS AGO. THE DEALER (GUNTHER VOLKSWAGEN OF COCONUT CREEK, 4300 SR 7, COCONUT CREEK, FL 33073) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS). THE CONTACT CALLED MIKE MAROONE VOLKSWAGEN AT 719-888-2898 (1580 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS).

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TAKATA RECALL. ALL VW SHOPS IN THE AREA CLAIM THEY DO NOT HAVE PARTS TO FIX THIS CAR MEANING I HAVE TO DRIVE AN UNSAFE CAR.

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ON 4/16/18 I WAS ON MY WAY TO LUNCH, I PULLED UP TO AN INTERSECTION WHERE THE LIGHTS WERE FLASHING. WHEN IT WAS MY TURN TO GO, I PUSHED ON THE GAS PEDAL AND MY CAR DIED THAT'S WHEN I NOTICED MY CAR WAS STALLED. LUCKILY, TWO GENTLEMEN STOPPED AND PUSHED OUT OF THE WAY WHILE I WAS GETTING AHOLD OF MY HUSBAND. WHEN MY HUSBAND ARRIVED WE WERE ABLE TO GET THE CAR SAFELY OFF OF THE ROAD AND TO HIS OFFICE (WHICH IS ABOUT A 1/2 MILE FROM WHERE I WAS). HOWEVER, WHEN HE WENT TO LEAVE LATER THAT AFTERNOON MY CAR WOULDN'T NOT START BUT STILL HAD POWER TO EVERYTHING (RADIO, WINDOWS, DOOR LOCKS, SEATS, ETC.). WE HAD TO HAVE THE CAR TOWED TO A MECHANIC WHERE IT WAS DETERMINED THAT THE CAR SUFFERED "CATASTROPHIC ENGINE FAILURE" AT NO FAULT OF MY OWN. IT WAS DETERMINED THAT THE ENGINE DID NOT FAIL DUE TO NEGLECT. SOMETHING INSIDE THE ENGINE BROKE - WE BELIEVE IT WAS THE TIMING CHAIN TENSIONER. MY MECHANIC HAS QUOTED ME ON 4/27/18 WITH A QUOTE OF ALMOST $10,000 TO REPLACE MY ENGINE. THIS QUOTE IS FOR A USED ENGINE WITH 70,000 MILES AND WHO'S TO SAY THAT IT WON'T HAPPEN AGAIN. MY CURRENT ENGINE HAS ROUGHLY 86,000 MILES ON IT. I HAVE CONTACTED VW AND THEY SAID THERE IS NOTHING THEY CAN DO FOR AS IT'S OUTSIDE THE WARRANTY OF THE DRIVETRAIN. AFTER DOING SOME RESEARCH IT SEEMS THAT VW KNOWS ABOUT THIS SITUATION AND IS STILL NOT WILLING TO HELP.

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FAULTY CLOCK SPRING CAUSING HORN AND STEERING WHEEL CONTROLS NOT TO WORK. THE MAIN CONCERN IS THE FACT THAT MY HORN NEVER WORKS. WHEN IN DAILY TRAFFIC WHERE I AM CONSTANTLY HAVING TO HONK MY HORN TO PREVENT SOMEONE FROM HITTING ME, MY LIFE IS AT RISK WITH THIS WELL KNOWN VW ISSUE.

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MY 17 YEAR OLD SON WAS DRIVING MY 2012 VOLKSWAGEN CC ON WEDNESDAY, MARCH 28TH AROUND 9 PM WHEN HE CAME UP TO A RED LIGHT ON A CITY STREET AND STOPPED. HE THOUGHT THE CAR ENGINE STALLED. HOWEVER, THE ENGINE DIED. HE WAS NOT ABLE TO RESTART THE ENGINE AND HAD TO PUSH THE CAR OUT OF THE ROADWAY INTO A NEARBY RESTAURANT PARKING LOT. HE CALLED ME AND EXPLAINED WHAT HAPPENED. WE LEFT THE CAR PARKED OVERNIGHT AND HAD TO CAR TOWED TO OUR LOCAL DEALERSHIP THE NEXT MORNING. THE DEALERSHIP CALLED ME ON FRIDAY AFTERNOON TO INFORM ME THAT THE TIMING CHAIN BROKE IN THE ENGINE AND THE ENGINE IS SHOT. MY VOLKSWAGEN CC HAS APPROXIMATELY 146,500 MILES ON IT. I HAVE ALWAYS BROUGHT IT IN FOR SERVICE TO BOARDMAN VOLKSWAGEN AND I EVEN ASKED THE SERVICE ADVISOR ONE TIME IF THE "TIMING BELT" NEEDED REPLACED ON THAT CAR BECAUSE THEY HAD A COUPON THAT THEY WOULD HANG ON THE REARVIEW MIRROR FOR A 15% OFF DISCOUNT. A SERVICE TECHNICIAN WAS WALKING THROUGH THE SERVICE DESK AREA WHEN I ASKED THE SERVICE ADVISOR ABOUT THE TIMING BELT, AND THE SERVICE TECHNICIAN SAID "YOU OWN THE VOLKSWAGEN CC THAT I JUST DID THE OIL CHANGE ON, CORRECT?." I SAID YES, AND HE SAID "YOU HAVE A TIMING CHAIN IN THAT CAR, SO YOU DON'T HAVE TO EVER CHANGE THE BELT, IT DOESN'T HAVE A TIMING BELT". I SAID OK AND THOUGHT THAT I WAS GOOD. WELL, AFTER DOING SOME RESEARCH NOW AFTER MY ENGINE FAILURE, IT SEEMS THAT A LOT OF VOLKSWAGEN OWNERS WITH 2.0 LITER ENGINES HAVE A SIMILAR PROBLEM AS I DO. I FOUND ONLINE THAT THE TIMING CHAIN TENSIONER SEEMS TO BE FAULTY IN MANY CASES AND VOLKSWAGEN DOES NOT WANT TO ISSUE A RECALL BECAUSE IT WOULD BE TOO COSTLY. I NOW HAVE TO PAY ANYWHERE FROM $4000 TO $6000 FOR MY ENGINE TO BE REPLACED. I DON'T BELIEVE THAT A CHAIN IN THE ENGINE SHOULD BREAK UNLESS IT WAS DEFECTIVE. IN WHICH CASE, VOLKSWAGEN SHOULD BE WILLING TO COVER THE COST OF THE REPAIR. *TT *TR

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LINDSAY VOLKSWAGEN IN STERLING, VIRGINIA WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

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VW TIMING BELT WAS REPLACED AT 50000 MILES, NOW NEEDS TO BE REPLACED AGAIN AT 114000 WHICH IS CAUSING CHAIN TO SKIP TEETH. ENGINE RATTLES NOW. VW WARNED THAT THIS IS A KNOWN ISSUE AND DO NOT DRIVE BECAUSE ENGINE CAN FAIL COMPLETELY. VW WILL NOT COVER THE FAULTY CHAIN. 2 CHAINS UNDER 120000 MILES, WHICH MANUAL SAYS WILL NOT NEED SERVICE UNTIL 120000.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. AFTER DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED REPLACEMENT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) IN OCTOBER OF 2017. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT PURCHASED THE VEHICLE USED AND WAS NOT ADVISED THAT THERE WAS NO WARRANTY. THE CONTACT RECEIVED AN UNKNOWN RECALL LETTER FROM VOLKSWAGEN AND CALLED WALKER VOLKSWAGEN (8933 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 465-2000). THE DEALER STATED THAT THE VEHICLE HAD NO WARRANTY LEFT AND THAT THEY WOULD NOT GIVE HIM BACK THE FULL AMOUNT THAT WAS GIVEN TO THE DEALER FOR THE VEHICLE. WHILE DRIVING 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKES SEIZED WITHOUT WARNING. THE ABS INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE BRAKES WERE REPLACED ONCE, BUT THE FAILURE RECURRED A MONTH LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 24,000.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 75 MPH, THE VEHICLE LOST ALL POWER AND STALLED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO DAVID MAUS VOLKSWAGEN (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839, (407) 412-9080) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE FUEL PUMP WAS REPLACED PER A RECALL IN AUGUST OF 2017. THE CONTACT INFORMED THE MANUFACTURER THAT SHE NO LONGER WANTED THE VEHICLE AND WANTED THE DEALER TO BUY IT BACK. THE FAILURE MILEAGE WAS 64,000.

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AFTER WAITING 7 MONTHS FOR A FUEL PUMP CONTROL MODULE FOR MY 2012 VW VV, IT IS STILL NOT AVAILABLE. THE FIRST RECALL NOTICE THAT I CHECKED WAS 8/16/17. THEREFORE THE WORK FOR THIS SAFETY RECALL HAS NOT BEEN DONE. CUTRUBUS MOTORS IN LAYTON, UT TOLD ME TODAY THE REPLACEMENT PART IS NOT AVAILABLE. AFTER NEARLY 7 MONTHS VW HAS NOT REPAIRED THIS SAFETY RECALL IN A TIMELY MANNER. FRUSTRATING. I HAD A SIMILAR PROBLEM INVOLVING AN TAKATA AIRBAG REPLACEMENT. WHEN I FINALLY DID HAVE AN APPOINT THEY SAID THEY DID NOT HAVE THIS AIRBAG REPLACEMENT IN STOCK. I HAD TO COME IN A SECOND TIME TO GET THE AIRBAG REPLACED.

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VOLKSWAGEN IN MT PLEASANT SOUTH CAROLINA HAD ME BRING MY CAR IN TO GET A FUEL PUMP REPLACED. THIS WAS BACK IN OCTOBER OF 2017. VOLKSWAGEN PUT A FAULTY FUEL PUMP IN MY CAR AND THE CAR NO LONGER RUNS. I SPOKE WITH THE GENERAL MGR RECENTLY AND THE HEAD TECH - THEY SAID WE CANNOT DO ANYTHING FOR YOU. I ALSO CALLED VOLKSWAGEN CUSTOMER SERVICE AND THEY SAID ITS NOT THEIR PROBLEM. THEY PUT A FAULTY FUEL PUMP IN MY CAR

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VEHICLE PURCHASED WITH 112,000 MILES. AT 119,000 THE CAR WOULDN'T START RANDOMLY AFTER DRIVING IT ALL DAY. VEHICLE WAS PARKED IN MY DRIVEWAY AND I WAS LEAVING TO RUN AN ERRAND AND IT WOULDN'T START. THERE WAS NO INDICATION OF ANY ISSUE. NO LOUD OR UNCOMMON NOISES, NO DASH LIGHTS SIGNALING A PROBLEM - NOTHING! TWO DAYS LATER I HAD IT TOWED IT TO A LOCAL MECHANIC AND HE FOUND A PROBLEM WITH TIMING CHAIN AND HEAD GASKET. WE ARE STILL IN THE PROCESS OF HAVING IT FULLY DIAGNOSED, AND A PRICE ESTIMATE FOR REPAIRS. I HAVE DONE A LOT OF RESEARCH WHICH INDICATES THIS IS A VERY COMMON PROBLEM IN VOLKSWAGEN MODELS LIKE MINE. VOLKSWAGEN IS ALSO AWARE OF THE PROBLEM AND REFUSES TO DO ANYTHING FURTHER ABOUT IT.

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TAKATA RECALL: VOLKSWAGEN CLAIMS TO HAVE FIXED THE CLOCK SPRING AND AIR BAG IN CAR HOWEVER THE AIR BAG LIGHT IS ON AND THE CLOCK SPRING IS BROKEN. I CANNOT USE THE HORN OR ANY BUTTONS ON THE STEERING WHEEL. THE ELECTRICAL SYSTEM DOES NOT WORK PROPERLY WITHOUT THE CONTROLS ON THE STEERING WHEEL.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REMEDY AND PARTS WERE UNAVAILABLE FOR MONTHS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING FOR MONTHS. THE DEALER (GUNTHER VOLKSWAGEN OF COCONUT CREEK, 4300 SR 7, COCONUT CREEK, FL 33073, (954) 590-3750) REPLACED THE PART WITH THE SAME PART WHILE WAITING FOR THE REMEDY FROM THE MANUFACTURER. THE REPLACEMENT PART FAILED TO FUNCTION. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA RECALL NUMBER 17V509 WAS ISSUED 8/16/2017. THIS VW RECALL IS ABOUT A FUEL PUMP FAILURE. SO FAR THE FUEL PUMP IS OK, BUT A FAILURE IS POTENTIALLY A BIG SAFETY ISSUE. AS OF 2/20/2018, VW DOES NOT HAVE A DATE WHEN A FIX WILL BE AVAILABLE. I WANT TO TRADE IN THE CC TO BUY AN AUDI, BUT THE AUDI DEALER WON'T TAKE A TRADE-IN SINCE THERE IS AN OUTSTANDING RECALL ON THE CC. WHEN WILL THIS BE FIXED?

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PURCHASED MY CAR AND WENT TO FILL UP WITH GAS. AFTER FUELING THE CAR WOULD NOT START. AFTER 10 MINUTES THE CAR STARTED SO I DROVE BACK TO THE DEALER. ONLY A 5 MINUTE DRIVE. THE CAR THEN DIED WHILE MOVING AT 40 MPH IN THE MIDDLE OF THE ROAD. THE ENGINE AND BATTERY LIGHT CAME ON. THE DEALER CLEARED THE CODES AND THE CAR DROVE OUT. THEN WAS GETTING GAS AGAIN A WEEK LATER AND THE SAME INCIDENT OCCURRED. WAS IN THE MIDDLE OF THE CITY STREET TURNING AND THE VEHICLE DIED AGAIN.

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STILL WAITING FOR REPLACEMENT PARTS - NHTSA 17V509

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NHTSA RECALL NUMBER: 17V509. MANUFACTURER RECALL NUMBER: 20AE. FUEL PUMP CONTROL MODULE. I HEARD ABOUT THE RECALL IN AUGUST OF 2017 AND A LETTER WAS MAILED TO ME OCTOBER 2017 ABOUT THE RECALL. IT HAS BEEN ALMOST FOUR MONTHS SINCE THE LETTER WAS RECEIVED AND THE PARTS STILL ARE NOT AVAILABLE FOR VW TO CORRECT THIS. MY VEHICLE HAS BEEN LOSING POWER WHILE THE VEHICLE IS IN MOTION WHICH HAS ALMOST CAUSED VEHICLE ACCIDENTS ON SEVERAL OCCASIONS. IT IS A MAJOR HAZARD AND VERY DANGEROUS TO MYSELF AND OTHERS AROUND ME WHEN IT HAPPENS EACH TIME AND NEEDS TO GET CORRECTED ASAP. I'M FILING THIS BECAUSE THE MANUFACTURER (VW) HAS FAILED TO REMEDY THIS SAFETY HAZARD IN A TIMELY MANNER AND THEY ARE UNABLE TO PROVIDE ME WITH A DATE THAT IT WILL BE RESOLVED. MEANWHILE, I DRIVE EVERY DAY AND THE RISKS OF AN ACCIDENT INCREASE EACH AND EVERY DAY DUE TO THIS PROBLEM.

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MY CAR WAS DEAD WHILE I WAS DRIVING TO A NEARBY USPS. LATER, I WAS TOLD THAT THE CAR'S FUEL PUMP WAS BROKEN, WHICH CAUSED ENGINE TO STOP RUNNING. THAT IS SOMETHING VW SHOULD HAVE FIXED LONG TIME AGO BECAUSE VW HAD IT RECALLED FOR MORE THAN HALF YEAR. THEY HAVE SO MUCH TIME TO MAKE THING RIGHT, BUT THEY JUST CHOSE TO IGNORE IT. I CAN'T IMAGINE IF IT HAPPENED IN A INTERSTATE. PLEASE URGE THEM TO FIX THE PROBLEM IMMEDIATELY. THERE ARE SO MANY LIVES COULD BE IN DANGER. NOW, I NEED TO PAY MORE THAN 1600 BUCKS TO GET IT FIXED. THAT IS INSANE.

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VW CLOCK SPRING RECALL INVESTIGATION DRIVING DOWN THE ROAD AT 35-40 MPH AND THE CAR BEEPS WITH "ERROR: AIRBAG" THEN THE STEERING WHEEL MADE A WEIRD NOISE. THE HORN AND CONTROLS ON THE STEERING WHEEL ARE NOT WORKING. I TOOK IT TO THE VIC BAILEY VW DEALERSHIP AND THEY SAID IT WAS THE CLOCK SPRING THAT NEEDED TO BE REPLACED. I KNOW THERE IS AN INVESTIGATION INTO THE PREVIOUS RECALL AND I BELIEVE THAT MY CAR WAS AFFECTED BUT NOT INCLUDED IN THE RECALL.

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER; 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LINDSAY VOLKSWAGEN OF DULLES (22455 LINDSAY CARS CT, STERLING, VA 20166) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE AND TO KEEP IN CONTACT WITH THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I AM CONTACTING YOU TO REQUEST THE STATUS OF THE BELOW MENTIONED RECALL. PER YOUR WEBSITE, IT IS INDICATED IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER TO PLEASE FILE AN ONLINE COMPLAINT WITH NHTSA. THEREFORE, TO CONFIRM I AM REQUESTING THE STATUS OF THIS RECALL. THANK YOU. ORIGINAL RECALL NOTIFICATION DATE: AUG 16,2017 MANUFACTURER RECALL NUMBER: 20AE NHTSA RECALL NUMBER: 17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

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TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ESC WARNING INDICATOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED WITHOUT WARNING MORE THAN TWICE. THE DEALER (TEAM GUNTHER KIA AND TEAM GUNTHER VOLKSWAGEN OF DAPHNE, 29816 FREDERICK BLVD, DAPHNE, AL 36526, (251) 621-2277) DIAGNOSED THAT THE FUEL PUMP SENSOR AND THE FLANGE MAY NEED TO BE REPLACED. THE PART NUMBER CHECKED BY THE CONTACT SHOWED THAT IT WAS THE FUEL PUMP CONTROL MODULE PERTAINING TO THE RECALL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER WHO STATED THAT THEY CHECKED WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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