What 134 owners told NHTSA about the 2012 Nissan Murano Hybrid

TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED, AND WAS TAKEN TO A DEALER. THE MECHANIC COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,555. UPDATED 1/16/14*CN UPDATED 01/28/14*LJ ...UPDATED 01-30-14 *BF THE CONSUMER STATED NISSAN REJECTED ANY SOLUTION TOWARD RESOLVING THE ISSUE. UPDATED 01/30/14

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TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH THE SUNROOF EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC DIAGNOSED THAT THE SUNROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,700.

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WHILE DRIVING AT AROUND 30 MILES PER HOUR A LOUD NOISE COMING FROM UNDER THE DASHBOARD GPS SCREEN WAS VERY NOTICEABLE AND AT THE SAME TIME THE SCREEN WENT BLACK FOR ABOUT 45 SECONDS THEN IT CAME UP ALIVE AGAIN. *TR

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TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT THERE WAS AN ODOR OF ANTI FREEZE OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE ENGINE COOLING FLUID HOSE WAS REPLACED. THE FAILURE WAS NOT CORRECTED AND LATER RECURRED. THE VEHICLE WAS THEN TAKEN TO THE DEALER, WHO WAS UNABLE TO DETERMINE A FAILURE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 4,000. THE CURRENT MILEAGE WAS 10,000.

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TL* THE CONTACT OWNS A 2012 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING A 70 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE DASHBOARD AREA. THE VEHICLE WAS SHUT OFF AN RESTARTED BUT THE NOISE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER STATED THAT CERTAIN PARTS NEEDED TO BE REPLACED BUT THE CONTACT WAS NOT AWARE OF WHAT PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000. UPDATED 3/14/14*CN *TR

NHTSA ODI 10520662

PASSENGER SIDE AIR BAG IS NOT ENGAGED. INDICATOR IS ON APPROXIMATELY 50% OF THE TIME, WHEN MY 84 POUND DAUGHTER IS SITTING IN THE PASSENGER SEAT. THIS MEANS THAT 50% OF THE TIME, MY DAUGHTER IS SUPPOSEDLY NOT PROTECTED BY THE AIR BAG. THIS IS TROUBLESOME. THE INTERMITTENT, SEEMINGLY RANDOM NATURE OF THE INDICATOR DOES NOT INSTILL CONFIDENCE IN THE PROTECTION THAT I PAID FOR AND IS ASSUMED TO BE IN PLACE. WHEN I CONTACTED THE DEALER ON 12/28/12. I ASKED THE NISSAN SERVICE TECHNICIAN WHAT WEIGHT WAS REQUIRED TO ENGAGE THE AIR BAG PROTECTION, AND I WAS TOLD THAT IT WAS NOT ENTIRELY A WEIGHT TEST. SHE SAID THAT YOU HAVE TO SIT JUST RIGHT ON THE SEAT. THIS SEEMED RIDICULOUS. BY ALL APPEARANCE, MY PASSENGERS ALWAYS SIT IN THE NORMAL FASHION. (HOW SHOULD ONE SIT???) IN ANY CASE, ADJUSTING THEIR POSITION DID NOT SHUT OFF THE INDICATOR LIGHT. CLEARLY, 84 POUNDS SHOULD ALLOW SOMEONE TO SIT IN THE FRONT SEAT. (THIS SEEMS LIKE A FLAWED DESIGN-I WANT THAT AIR BAG ON AT ALL TIMES). I STOW ALL OBJECTS IN THE BACK SEAT. IF SOMEONE STOWS AN OBJECT ON THE FRONT SEAT, THEY HAVE TO BEAR THE CONSEQUENCES. CERTAINTY, THE PRIORITY SHOULD BE THE SAFETY OF A PASSENGER. THE LACK OF PROTECTION IS TROUBLESOME... LOOKING AT THAT INDICATOR (SOMETIMES-BUT NEVER KNOWING WHEN) IS ANNOYING. SO TOO, ONE HAS TO WONDER ABOUT A FALSE POSITIVE INDICATOR LIGHT.. OF COURSE, SUCH WORRY COULD BE ELIMINATED WITH STRICT WEIGHT CUTOFF OF SAY, 25 POUNDS. WHEN I ASKED IF SHE COULD TEACH ME HOW TO CORRECTLY SIT IN THE SEAT, I WAS REFERRED TO MY SALES PERSON... AS IF HE HAD AN ANSWER. JUST MORE RIDICULOUS.. PASS ME ON AND WEAR ME DOWN UNTIL I SURRENDER AND GO AWAY. NOT A GOOD RESPONSE TO AN OBVIOUS SAFETY DESIGN FLAW. I WANT SOMEONE TO HARD WIRE THIS AR BAG TO THE ON POSITION SO EVERYONE IS PROTECTED AT ALL TIMES.. WITHOUT WORRY.

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HELLO, I AM WRITING TO YOU ABOUT A NEW VEHICLE THAT I RECENTLY PURCHASED THROUGH NISSAN. IT'S A 2012 NISSAN MURANO AND I PURCHASED THE VEHICLE ON FRIDAY DEC 21, 2012. I BROUGHT THE VEHICLE HOME (WHICH IS ABOUT 50 MILES FROM THE DEALERSHIP) AND THE NEXT DAY I TOOK MY FAMILY TO VISIT MY MOTHER IN THE HOSPITAL AND THEN WE WERE GOING TO GO CHRISTMAS SHOPPING AT THE MALL. WHILE ENROUTE TO THE MALL I STARTED HEARING A SQUEALING SOUND COMING FROM THE FRONT OF THE VEHICLE. AS I WAS DRIVING AND MAKING TURNS THE NOISE GOT PROGRESSIVELY LOUDER AND THEN THE VEHICLE BECAME VERY HARD TO STEER. I KNEW THERE WAS SOMETHING OBVIOUSLY WRONG SO LUCKILY WE WERE CLOSE TO THE DEALERSHIP AND WE CALLED THEM AND THEY SAID TO BRING IT RIGHT IN. I MUST ADMIT, I SHOULD HAVE HAD IT TOWED BUT IT WAS POURING DOWN RAIN AND I JUST WANTED TO GET MY FAMILY TO SAFETY SO I DECIDED TO DRIVE THE VEHICLE. IT WAS VERY SCARY, I TRIED TO TAKE A ROUTE THAT I HAD TO MAKE THE FEWEST TURNS AND THE VEHICLE BECAME HARDER AND HARDER TO STEER TO THE POINT THAT I ACTUALLY FEARED FOR THE SAFETY OF MY FAMILY. LUCKILY, I WAS ABLE TO MAKE IT TO THE DEALERSHIP AND THEY PROVIDED US A LOANER VEHICLE. THEY STATED THAT ONE OF THE POWER STEERING HOSES CAME OFF UNDERNEATH AND THAT IT HAD RUBBED ONTO ANOTHER BELT AND WAS NO LONGER USABLE SO THEY WOULD HAVE TO ORDER A PART WHICH WOULD TAKE 3-4 DAYS. SINCE THIS WAS A BRAND NEW VEHICLE AND ROUND TRIP FOR ME IS 100 MILES I WAS VERY UPSET WITH THIS. ON MONDAY (CHRISTMAS EVE) THEY CALLED AND SAID THE VEHICLE WAS READY. EVIDENTLY THEY TOOK A HOSE OFF ANOTHER VEHICLE AND PUT IT ON MINE.(WHICH RATHER BOTHERED ME BUT IT DID GET ME BACK ON THE ROAD AGAIN) MY ISSUE WITH THIS IS THAT IF WE WOULD HAVE TAKEN THIS VEHICLE UP INTO THE SNOW WE WOULD HAVE BEEN STRANDED AND WHO KNOWS WHAT COULD HAVE HAPPENED. THIS IS A SAFETY ISSUE THAT IS BEING BLOWN OFF BY NISSAN AND I WANTED TO REPORT IT! *TR

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VEHICLES MOON ROOF INEXPLICABLY EXPLODED FROM INSIDE OUT WHILE PARKED IN DRIVEWAY. *TR

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CAR BATTERY DIED SUDDENLY WITH NO LIGHTS OR ANYTHING ELSE LEFT ON. IT HAPPENED TWICE AND WAS EXACTLY SAME. BOTH CASES I WAS STRANDED WITH NO OTHER OPTIONS TO TOW THE CAR AND NEED TO TAKE TAXI TO GET MY FAMILY HOME, I WAS LUCKY TO HAVE ACCESS TO TAXI. DEALERS WERE UNABLE TO LOCATE AND FIX THE FAULT IN BOTH CASES AND GIVE ME LAME EXCUSE SOMETHING WAS LEFT ON. FOR ME IT'S SERIOUS SAFETY ISSUE AS I CAN'T AFFORD TO TAKE MY FAMILY IN THIS CAR WITH NO CONFIDENCE THAT WHEN WOULD IT DIE AGAIN. MY FAMILY WAS STRANDED ONCE OUTSIDE IN 100F HEAT AND I DON'T WANT THIS TO HAPPEN AGAIN. EITHER THEY IDENTIFY THE ISSUE AND FIX IT OR TAKE THE CAR BACK AND REPLACE IT WITH SIMILAR CAR. REGARDS *TR

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