What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THE PARTS WOULD NOT BECOME AVAILABLE FOR AT LEAST ANOTHER 4 MONTHS. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.

NHTSA ODI 10595169

I WAS WASHING MY CAR IN MY DRIVEWAY WHILE I WAS WASHING MY CAR EVERYTHING WAS FINE. AS I STARTED TO DRY ALL OF A SUDDEN THERE WAS A LARGE CRACK ON MY WINDSHIELD STARTING FROM REAR VIEW MIRROR. I KNOW I WAS LEANING ON THE TOP OF MY CAR TO WASH AND DRY BUT I KNOW I'M NOT LARGE ENOUGH OR STRONG ENOUGH TO MAKE THIS CRACK. I NEVER LEANED ON THE WINDSHIELD EVER. AFTER READING OTHER PEOPLE'S CONCERNS WITH THIS SITUATION I COULD HAVE LEANED ON THE CAR AND ADDED MORE PRESSURE TO AN ALREADY PRESSURE POINT TO THE VEHICLE. I CALLED THE DEALER AND SPOKE WITH A MANAGER AND HE JUST SAID PERHAPS A ROCK I MENTIONED I WOULD GO OVER AND SHOW HIM. I TOOK IT TO THE DEALER AND THEY FOUND NO CHIP OR ANYTHING THAT MAY HAVE BEEN THE CAUSE. I WAS TOLD THEY WOULD TALK ABOUT IT AND LET ME KNOW. I WANT TO KNOW ONE DEALER HAD 75 WINDSHIELD ON BACK ORDER. PERHAPS THIS WAS A MANUFACTURER DEFECT AND THEY ARE TRYING TO SWEEP IT UNDER THE CARPET. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10594685

THE CAR WOULD NOT START. WAS TOLD THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. *TR

NHTSA ODI 10594056

I STARTED CAR, BACKED OUT OF DRIVEWAY, ATTEMPTED TO STOP CAR, BRAKE HARD BUT WOULD NOT STOP CAR, COMPLETE LOSS OF BRAKING CAPABILITY. ALSO LOUD HISSING NOISE COMING FROM UNDER CAR. CAR WAS BROUGHT TO ELMWOOD CHRYSLER E.PROVIDENCE RI. INVOICE NO. [XXX]. CAUSE FOUND, BRAKE BOOSTER AND MASTER CYLINDER FAULTY. COST TO REPAIR $705.37. I CHECKED ON LINE FOR CHRYSLER RECALLS, FOUND TWO MENTIONING PROBLEMS WITH BRAKES IN JEEP GRAND CHEROKEE VEHICLES MANUFACTURED 11/2011 MFR ON DOOR IS 11/11. CHRYSLER STATES RECALL ID#102269 IS IN REGARDS TO BRAKE BOOSTERS WHICH IS WHAT WENT ON MY JEEP. AS OF 5/20/14 I HAVE NOT RECEIVED A RECALL NOTICE, I SENT ALL INFORMATION AND COPIES OF INVOICES TO CHRYSLER RECALL ASSISTANCE CENTER AND CHRYSLER CUSTOMER CARE ON 4/3/14, RECEIVED BY THEM ON 4/7/14, I RECEIVED A CALL ON 5/13/14 , SPOKE WITH BILL, CASE NO. 24885879 ASSIGNED BY CHRYSLER, HE WAS VERY RUDE, KEEP TRYING TO GET ME TO SAY THAT THE BRAKES WERE SOFT, THERE WERE NO BRAKES, PEDAL WAS HARD TO THE TOUCH, BUT NO STOPPING POWER. TOLD ME BRAKE FAILURE WAS NOT COVERED BY RECALL. I AM COMPLETELY AT A LOSS, NOT ONLY OF MY $705.37 BUT MY RESPECT AND FAITH IN CHRYSLER PRODUCTS, AS FROM WHAT I RESEARCHED ON LINE THE RECALLS WERE FOR BRAKE BOOSTER. REPAIR INVOICE STATES: CAUSE FOUND, BRAKE BOOSTER & MASTER CYLINDER FAULTY. THIS IS THE SECOND MAJOR SAFETY ISSUE WITH THIS VEHICLE THE FIRST WAS IN 8/2013, VEHICLE WOULD AUTOMATICALLY DROP INTO FIRST GEAR, IT WAS A TERRIFYING EXPERIENCE BEING THAT I WAS ON THE HIGHWAY TRAVELING AT 65 MPH, TO DROP DOWN TO BARELY 5 MPH, ABSOLUTELY NO ACCELERATION, FORTUNATELY THE SOLENOID-TRANSMISSION & TRANSUDED-PRESSURE SENSOR & NINE OTHER PARTS WERE COVERED UNDER THE WARRANTY. I SHOULD BE SO LUCKY THIS TIME ! I FEEL THAT CHRYSLER HAS AN OBLIGATION TO STAND BEHIND IT PRODUCT WHEN IT COME TO THE SAFETY OF THE PEOPLE WHO PUT THEIR TRUST IN THEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10592812

MY CAR MAKES A TERRIBLE NOISE ON SUSPENSION, FIRST STARTED ON THE BACK OF THE CAR, I'VE SEND IT TO A LOCAL JEEP DEALER TO REPAIR IT ON WARRANTY AND AFTER 4 VISITS THEY CHANGE MY SHOCK ABSORBERS (REAR), RIGHT AFTER THAT, THE NOISE DISAPPEARED FOR A COUPLE OF DAYS AND RETURN AGAIN, I WENT AGAIN TO THE DEALER, THEY REFUSED TO CHANGE IT AGAIN AND SET UP A MEETING WITH JEEP LOCAL WARRANTY MANAGER IN PR, THEIR REPRESENTATIVE DROVE THE CAR ALONG WITH ME, HEARD THE NOISE AND SAID, THERE WAS NOTHING THEY COULD DO, BECAUSE THIS WAS A PROBLEM WITH ALL JEEP CARS FROM THAT YEAR (2012) AND THERE WAS NO WAY TO FIX IT (IT MIGHT HAVE A RECALL SOMEDAY) BUT I SHOULD KEEP IT THAT WAY SINCE THERE WERE NO RISK. THEN HE AUTHORIZED (AFTER I INSIST) TO CHANGE IT AGAIN THE SHOCK ABSORBERS (REAR), THIS TIME THE NOISE WAS GONE FOR 2 WEEKS AND CAME BACK AGAIN. THE NOISE RETURNED AGAIN LOUDER, IT SEEMS MY FRONT AND BACK WHEELS ARE LOOSE AND I HEAR A NOISE ON THE FRONT OF THE CAR (AND FELT ON THE STEERING WHEEL LIKE SOMETHING WAS LOOSE) EVERY TIME I HIT THE BRAKES. ON APRIL-2014 I CALLED AGAIN JEEP REPRESENTATIVE IN PR AND EXPLAINED ALL THAT WAS HAPPENING, HE THEN SET UP ANOTHER SERVICE ON CHRYSLER/JEEP DEALER PUERTO RICO AND ON 04/21/2014 THE DEALER REPRESENTATIVE TOOK MY CAR FOR REPAIR AND SAID THEY CHANGED AGAIN THE SHOCK ABSORBERS (REAR) FOR THE THIRD TIME AND ALSO CHANGED ANOTHER PIECE TO FIX THE FRONT NOISE. AGAIN FOR 2 WEEKS THE REAR NOISE DISAPPEARED AND NOW RETURNED LOUDER AND ALSO ON THE FRONT OF THE CAR MAKES A SNAP NOISE EVERY TIME I START THE CAR AND SOMETIMES WHEN I MAKE TURNS (LEFT AND RIGHT). MY WARRANTY EXPIRES ON 28/FEB/2015 AND IT SEEMS CHRYSLER/JEEP IS JUST PUSHING IT UNTIL I HIT THIS DATE AND NO LONGER BE RESPONSIBLE FOR THE REPAIR. I`M AFRAID FOR MY FAMILY`S SECURITY SINCE WE USE THIS CAR ON DAILY BASIS ON FREEWAYS HERE IN PR FOR OUR COMMUTE. *TR

NHTSA ODI 10588132

BOUGHT JEEP NEW ON 12/2012. CHECK ENGINE LIGHT CAME ON LAST WEEK, TOOK IT TO AUTO PARTS STORE TO HAVE IT HOOKED UP TO COMPUTER AND IT READ CYLINDER 4 MISFIRING. CALLED JEEP DEALER AND BROUGHT IT IN FOR SERVICE, THEY CALLED AND SAID IT WAS THE CYLINDER HEAD AND WILL REPLACE. THIS MAKES ME VERY CONCERNED TO SEE SO MANY OTHERS HAVING SIMILAR PROBLEMS. WASN'T EVEN GIVEN A LOANER CAR WHILE REPAIR WAS DONE BECAUSE I DIDN'T HAVE THE EXTENDED WARRANTY. I ONLY HAVE 15,000 MILES ON CAR, SHOULDN'T NEED EXTENDED WARRANTY!! MAYBE JEEP IS TRYING TO TELL US SOMETHING. *TR

NHTSA ODI 10588174

JEEP WAS TURNED ON WHILE BRAKE WAS APPLIED. ENGINE BEGAN TO REV, JEEP THEN LURCHED FORWARD WHILE BRAKE WAS STILL APPLIED. JEEP CAME TO STOP APPROXIMATELY 40 FEET FROM WHERE THE JEEP WAS TURNED ON. IT WAS A SCARY RIDE, NO CONTROL OVER THE VEHICLE. *TR

NHTSA ODI 10587321

REPORTED A BRAKING PROBLEM TO JEEP DEALERSHIP HAPPENED ON 3 OCCASIONS ON THE PARKWAY, FORTUNATELY I WAS ABLE TO CONTROL THE BRAKING BY DOWNSHIFTING MY JEEP. WENT TO THE DEALERSHIP IMMEDIATELY THINKING MY JEEP NEEDED BRAKE PADS...WHICH I PAID TO REPLACE ANYWAY TO BE ON THE SAFE SIDE. THERE WAS A BRAKE RECALL FROM CHRYSLER ON 2012 JEEPS GC & ALSO REPORTED THE BREAKING PROBLEM TO JEEP HEADQUARTERS ON 2 DIFFERENT OCCASIONS. I WAS TOLD I WOULD RECEIVE A RECALL NOTICE, MY REPORTS ARE ON FILE. IT'S ALMOST 2 MONTHS & I STILL HAVE NOT RECEIVED A RECALL NOTICE FROM CHRYSLER I DON'T UNDERSTAND WHAT IS TAKING CHRYSLER SO LONG TO SEND OUT RECALL NOTICES WHEN A BRAKING PROBLEM IS AT STAKE & HAS BEEN REPORTED TO CHRYSLER & THE JEEP DEALERSHIP. I ALSO CHECKED WITH MY DEALERSHIP TODAY ( APR 22ND) TO SEE IF CHRYSLER PERHAPS HAS SENT THE RECALL TO THEM VIA MESSAGING ?????????? NO LUCK CHRYSLER HAS MY VIN # & REPORT ON FILE, HOWEVER AS OF TODAY I HAVE NOT RECEIVED A RECALL NOTICE. DOES CHRYSLER WAIT UNTIL SOMEONE HAS AN ACCIDENT BEFORE THEY SEND OUT THE RECALL NOTICES ?????????????? *TR

NHTSA ODI 10584123

I BEEN COMPLAINING OF A SMELL AND A BURNING SMELL. NO ONE AT THE DEALERSHIP COULD FIND THE CAUSE. YESTERDAY 04/15/2014 THE CABIN FILLED WITH SMOKE AND AS I OPENED THE WINDOW TO LET THE SMOKE OUT THE FIRE STARTED. I CALLED 911 AND THE FIREMEN EXTINGUISHED THE FLAMES. THIS IS A LINK I FOUND RELATED TO THIS ISSUE. HTTPS://WWW.GOOGLE.COM/#Q=CEILING+CATCHING+FIRE+ON+2012+JEEP+CHEROKEE *TT

NHTSA ODI 10583189

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, AN UNUSUAL NOISE EMITTED OUTSIDE OF THE VEHICLE AND THE TRANSMISSION SLIPPED GEARS. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. AFTER THE GEAR WAS SHIFTED INTO NEUTRAL THEN DRIVE, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 05/28/14 MA UPDATED 06/02/2014 *JS

NHTSA ODI 10579101

WHILE DRIVING ON AN EXPRESSWAY, THERE WAS A BACKUP OF TRAFFIC AND I WENT TO DEPRESS THE BRAKES. THE BRAKE PEDAL WAS SO STIFF IT COULD NOT BE DEPRESSED AND THE BRAKES DID NOT ENGAGE. I KEPT MY FOOT N THE BRAKE AND STILL THERE WAS NO BRAKING. I LET UP MY FOOT AND DEPRESSED THE BRAKE PEDAL AGAIN AND FINALLY GOT THE BRAKES TO WORK. THIS HAS HAPPENED SEVERAL TIMES WHILE DRIVING THIS VEHICLE. I DID CONTACT MY DEALER AND TOOK THE JEEP IN FOR THIS PROBLEM. THE DEALER INDICATED THAT THEY COULD NOT REPLICATE THE PROBLEM WHILE ROAD TESTING AND COULD NOT FIND ANYTHING WRONG WITH THE BRAKES. *TR

NHTSA ODI 10578191

MY BRAKES FEEL VERY SPONGY WHEN WET COMING DOWN A SANDY HILL I WOULD NOT STOP! ALSO, STEAM COMES OUT FROM UNDER HOOD BUT NOT READING HOT??? HAPPENS A LOT! SMELLS HOT WHEN THIS HAPPENS! CONTACTED WALKER MOTOR SALES IN WOODSVILLE NH BUT HE HAS NOTHING ON RECALLS! THERE FORE CANNOT FIX THE PROBLEM!!! *TR

NHTSA ODI 10576726

DRIVING AT ROAD OR HIGHWAY SPEED, SUDDEN APPLICATION OF BRAKES REQUIRES LONG DISTANCE TO STOP. SOFT PEDDLE AND REQUIRES GREATER PRESSURE FOR EMERGENCY STOPS.TOOK TO DEALER ON 28DEC2013 AND REQUESTED INSPECTION AND REPAIR OF BRAKES. DEALER ANALYSIS: "VEHICLE OPERATING TO MANUFACTURERS DESIGN." EXPERIENCED SAME PROBLEM IN FEBRUARY AND APRIL 2014. RETURNED TO DEALER ON 02APR2014 FOR OIL CHANGE AND COMPLAINED OF BRAKING PROBLEM. DEALER VERBAL, NO PROBLEM FOUND. *TR

NHTSA ODI 10576793

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO ENGAGE THE BRAKES, THEY FAILED TO STOP THE VEHICLE IN TIME CAUSING HIM TO DRIVER THROUGH THE STOP SIGN. THE VEHICLE WAS TAKEN TO THE DEALER; HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFUSED TO PROVIDE HIM ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.

NHTSA ODI 10575105

PURCHASED NEW 2012 JEEP G.C. SUV IN DEC. 2011. APPX 6 MONTHS LATER A WINDSHIELD CRACK APPEARED FROM CENTER-BOTTOM OF WINDSHIELD NEAR FRONT CENTER SPEAKER ON DASHBOARD. CRACK STARTED FROM BOTTOM EDGE EXTENDING UPWARD FOR ABOUT 2 INCHES, THEN GREW 8 INCHES UP, TURNED LEFT FOR 12+ INCHES. REPLACED WINDSHIELD AT DEALER ((P104355-NORTHWEST JEEP IN HOUSTON TX) SEVERAL MONTHS LATER ($$$). THEN, AFTER ABOUT 3 MONTHS, ANOTHER SIMILAR CRACK OCCURRED FROM CENTER BOTTOM, MOVING UPWARDS, TURNING LEFT AND BRANCHING UPWARDS TO RIGHT. PERFORMED SPOT REPAIR TO STOP CRACK GROWING, DID NOT WORK. THIS WEEK, CRACK APPEARED IN DRIVER'S FRONT SIDE WINDOW DIAGONALLY 40 DEGREES TO LEFT FROM CENTER-RIGHT INSIDE DOOR PANEL TO MIDDLE OF SIDE WINDOW RIM NEAR OUTDOOR REARVIEW MIRROR. WILL TAKE CAR TO DEALER THIS WEEK. IN ALL INSTANCES, NO APPARENT OUTSIDE IMPACTS (ROCKS ETC), SO FIRMLY BELIEVE ALL 3 CRACKS ARE STRESS RELATED TO EITHER CHASIS BODY AND/OR TEMPERATURE CHANGE. CHECKING WITH VARIOUS JEEP BLOGS (EDMUNDS ETC.), MANY OTHERS REPORTING SIMILAR INCIDENTS, BUT MOSTLY ORIGINATING AROUND CENTER WINDSHIELD REARVIEW MIRROR. *TR

NHTSA ODI 10575222

WHILE MY WIFE WAS DRIVING THE CAR WITH MY 18MONTH OLD SON IN THE VEHICLE THE BRAKE STOPPED WORKING. SHE WAS ABLE TO COAST HER WAY TO THE NEAREST DEALERSHIP WHERE IT WAS DETERMINED THAT THE POWER BRAKEBOOSTER WENT. THIS COST US $500 TO FIX BECAUSE BOTH THE MANUFACTURER AND DEALERSHIP SAID ITS NOT COVERED ON EXTENDED WARRANTY AS ITS "WARE AND TEAR". IN MY OPINION IF THE BREAKS OF A 2012 CAR FAIL TO WORK THIS IS NOT WARE AND TEAR BUT A VERY SERIOUS AND DANGEROUS DEFECT WITH THE CAR. I AM VERY CONCERNED THAT THIS COULD HAPPEN AGAIN WITH A MUCH WORSE OUTCOME. *TR

NHTSA ODI 10572895

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL ABNORMALLY WAS DEPRESSED INTO THE FLOORBOARD WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO THE DEALER, WHO ADVISED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. THE VIN WAS NOT AVAILABLE. *TR

NHTSA ODI 10568205

I WAS PULLING AWAY FROM MY DRIVE WAY AFTER BACKING OUT AND ALL OF THE SUDDEN MY POWER STEERING GOES OUT AND A WARNING LIGHT CAME ON. I BACKED UP AND MANAGED TO TURN THE WHEEL ENOUGH TO PULL BACK INTO THE DRIVEWAY. *TR

NHTSA ODI 10568248

I EXPERIENCED A 90% FAILURE OF THE BRAKES ON MY 2012 GRAND CHEROKEE THIS AM. THE VEHICLE WHICH IS NORMALLY NOT LEFT OUTDOORS AT NIGH WAS LEFT OUTSIDE LAST NIGHT AND THE TEMPERATURE FELL TO -5 DEG F. WHEN I DOVE AWAY THIS AM AND APPLIED THE BRAKES I HAD +/- 10% OF THE NORMAL BRAKING POWER AND WHEN I APPLIED THE BRAKES HARDER I COULD FEEL THE ANTILOCK BRAKE SYSTEM KICK IN BUT STILL NOT BRAKING. ONCE THE VEHICLE SAT IN THE SUN AND WARMED THE BREAKS FUNCTIONED FINE. MY UNDERSTANDING FROM THE JEEP FORUM IS THAT THIS IS A DESIGN ISSUE WITH THIS YEAR AND MODEL, ACCORDING TO MY DEALER THERE IS NO RECALL TO FIX IT. *TR

NHTSA ODI 10567823

I HAVE A 2012 JEEP GRAND CHEROKEE THAT WAS BOUGHT BRAND NEW IN DECEMBER 2011. IN 2013 I EXPERIENCED MY FIRST INCIDENT WHERE MY JEEP STARTED, RAN FOR 1-2 SECONDS, THEN DIED. I TRIED MULTIPLE TIMES TO RESTART IT AND COULD NOT GET IT TO RESTART. I FINALLY DECIDED TO COMPLETELY TURN OFF THE VEHICLE AND START THE IGNITION PROCESS OVER. THANKFULLY THAT SEEMED TO WORK. BETWEEN THE FIRST INCIDENT AND THE NEXT SERVICE VISIT (JANUARY 2014), THIS HAPPENED APPROXIMATELY 6-10 TIMES. I MADE THE DEALER AWARE OF THE ISSUE AND THEY NOTED IT ON THE SERVICE SHEET; HOWEVER THEY TOLD ME THEY SAW NO ERROR CODES AND COULD NOT RECREATE THE PROBLEM. THE IN FEBRUARY I HAD AN INCIDENT WHERE IT STARTED THEN STALLED, THEN THE SECURITY ALARM SOUNDED. I HAD TO REMOVE THE PUSH START AND USE THE KEY IN THE IGNITION IN ORDER TO DISENGAGE THE SECURITY SYSTEM. THEN APPROXIMATELY ONE WEEK LATER I STARTED THE JEEP TO GO TO WORK AND IT DIED AFTER RUNNING FOR 1-2 SECONDS. I RESTARTED THE IGNITION PROCESS, THIS TIME WHEN I LET GO OF THE PUSH BUTTON START THE STARTER CONTINUED TO CRANK FOR APPROXIMATELY 10 SECONDS, UNTIL I EXITED THE VEHICLE AND LOCKED THE CAR. NOW IN THE LAST TWO DAYS THE VEHICLE HAS STARTED, RAN FOR 1-2 SECONDS, THEN DIED ON THREE SEPARATE OCCASIONS. I HAVE MADE AN APPOINTMENT WITH THE DEALER AND SHARED THE ABOVE INFORMATION WITH THEM. I HAVE ADVISED THEM THAT I THINK I HAVE A BAD TIPM. I AM HOPING TO GET THIS ADDRESSED IMMEDIATELY SINCE I HAVE 33,500 MILES ON THE VEHICLE AND DO NOT WANT THIS TO BE REPLACED AFTER THE WARRANTY EXPIRES. I AM SEEING THE AVERAGE COST TO REPLACE THE TIPM AT A DEALER IS $1200-$1400. THERE ARE ENOUGH SIMILAR STORIES ABOUT THESE SORT OF ISSUES THAT JEEP/CHRYSLER SHOULD ISSUE A RECALL AND STAND BEHIND THEIR PRODUCT. *TR

NHTSA ODI 10567835

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG SENSOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE AIR BAG CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS AND INSTRUMENT CLUSTER MODULE SOFTWARE NEED TO BE UPDATED TO CORRECT A DEFECTIVE ABS (ANTI- LOCK BRAKING SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 49,000. *TR

NHTSA ODI 10567871

I BROUGHT MY CHEROKEE INTO DEALER WHERE I PURCHASED IT FOR A CHECK ENGINE LIGHT. THE JEEP WAS LOOKED AT AND THE LEAD MECHANIC PROCEEDED TO TELL ME IT WOULD NEED A CYLINDER HEAD. I BOUGHT THIS JEEP ON 11/7/11 AND COULDN'T BELIEVE WHAT I WAS HEARING. AFTER READING MANY FORUMS AND CHRYSLER'S COMMENTS; WHICH THEY DON'T TAKE FULL RESPONSIBILITY FOR THIS CRITICAL ISSUE BY PUTTING SOME FAULT ON THE CUSTOMER. BRAND NEW VEHICLE WHICH I PAID A GOOD AMOUNT FOR AND AFTER 20,000 YOU HAVE TO RIP MY TRUCK APART AND NOW I HOPE FOR THE BEST. I FEEL THIS IS JUST A BAND AIDE TO COVER THE MAJOR PROBLEM WITH THIS 3.6-L ENGINE. TO ME NOW IT'S AS IF I BOUGHT IT USED. IF I TRY TO TRADE THE JEEP IN I'M SURE IT HAS DEPRECIATED AND THE SAME IF I WAS TO SELL TO A PRIVATE OWNER. I TRULY FEEL I WAS TAKEN ADVANTAGE OF BY CHRYSLER AND TO PAY THAT AMOUNT FOR A VEHICLE WHICH CLEARLY HAS MECHANICAL PROBLEMS, WELL TO ME, THAT IS JUST NOT ACCEPTABLE. I KNOW FIRES UNDER THE HOOD ARE BEING INVESTIGATED, I AM VERY CONCERNED ON THIS ISSUE AS WELL. I THINK MY CHEROKEE SHOULD BE WARRANTED FOR THE LIFE OF THE CHEROKEE BY CHRYSLER DUE TO THE MECHANICAL PROBLEM RETURNING AFTER ANOTHER 20,000 OR 25,000 MILES. THANK YOU FOR YOUR TIME.

NHTSA ODI 10567332

MY 2012 JEEP GRAND CHEROKEE LAREDO HAD A BRAKE PROBLEM AND THE SERVICE DEPT AT NIELSEN JEEP IN EAST HANOVER, NJ, DIAGNOSED IT A BRAKE BOOSTER FAILURE. THIS IS NOT A PROBLEM THAT SHOULD OCCUR IN A WELL-MAINTAINED 2 YEAR OLD VEHICLE. THE SERVICE MANAGER (WHO WAS VERY NICE AND COURTEOUS) EXPLAINED THAT THE CAR IS UNSAFE TO DRIVE (THE BRAKES COULD FAIL) BUT THAT THE PART IS NOT AVAILABLE ANYWHERE. IT IS ON NATIONAL BACKORDER AND THERE IS NO ANTICIPATED DELIVERY DATE. THE DEALER DENIED MY REQUEST FOR A LOANER CAR SO I FILED CASE # 24644312 WITH CHRYSLER TO APPEAL FOR A LOANER/RENTAL CAR. CHRYSLER ESCALATED MY REQUEST TO THE "HIGHEST LEVEL" BUT THEN ALSO DENIED THE LOANER/RENTAL CAR. I NEED MY CAR TO GET TO WORK. WHILE I CAN ASK SOMEONE DRIVE ME TO WORK FOR A FEW DAYS, IT IS UNREASONABLE TO DO SO FOR AN UNDETERMINED PERIOD OF TIME. I HAVE NO CHOICE BUT TO PICK UP MY CAR AND CONTINUE TO DRIVE IT UNTIL THE PART COMES IN. I HOPE THE BRAKES DO NOT FAIL IN THE MEANTIME. THE SERVICE MANAGER TOLD ME THERE WERE ALSO 3 OTHER JEEP GRAND CHEROKEES IN THE SHOP AWAITING THE BRAKE BOOSTER PART. I AM FILING THIS COMPLAINT BECAUSE THIS IS AN UNSAFE CIRCUMSTANCE AND AS I HAVE LEARNED, THIS IS NOT ISOLATED TO ONLY MY VEHICLE. MY HOPE IS THAT CHRYSLER JEEP WILL PROVIDE AN ALTERNATIVE TRANSPORTATION OPTION TO OWNERS, SUCH AS A LOANER CAR OR RENTAL REIMBURSEMENT, WHILE THEY ARE AWAITING THE PART. ALSO, I HOPE FOR CHRYSLER JEEP TO ACCELERATE THE MANUFACTURING OF THIS PART. I THINK A RECALL IS PROBABLY IN ORDER FOR THE JEEP GRAND CHEROKEE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10566547

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKE PEDAL SEIZED WHEN DEPRESSED. THE FAILURE RECURRED SPORADICALLY OVER A ONE YEAR SPAN. THE VEHICLE WAS TAKEN TO A DEALER AND DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500.

NHTSA ODI 10564831

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE BRAKES FAILED TO RESPOND AS THE BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE EMERGENCY BRAKE WAS ACTIVATED IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 48,000. *TR

NHTSA ODI 10564379