What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

RECEIVED BRAKE BOOSTER RECALL NOTICE P14. CALLED TO SCHEDULE APPOINTMENT TO HAVE IT FIXED. WAS INFORMED THAT PART MAY NOT BE AVAILABLE FOR 16 WEEKS. CALLED CHRYSLER RECALL ASSISTANCE CENTER. WAS INFORMED THAT EACH DEALERSHIP GETS ONE PART PER WEEK AND I COULD BE PUT ON ANOTHER DEALERSHIPS WAITING LIST. I COULD BE DRIVING AROUND WITH FAULTY BRAKE PARTS FOR AN UNDETERMINED LENGTH OF TIME. *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER ADVISED THE REMEDY PART WOULD NOT BECOME AVAILABLE UNTIL THREE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THERE HAVE BEEN FOUR INCIDENTS WHILE DRIVING MY VEHICLE AT SPEED FROM 35 TO UPWARDS OF 70 MPH, MY 2012 JEEP GRAND CHEROKEE WITHOUT WARNING POWERS OFF AND ENGINE SHUTS OFF. THE ISSUES WERE DIAGNOSED BY CRISWELL JEEP SERVICE CENTER, WHEREBY THE FIRST OCCURRENCE WAS DUE A FAULTY AND LOOSE GROUND/ THE SUBSEQUENT RE-OCCURRENCES WERE DUE TO FAILURE OF TOTALLY INTEGRATED POWER MODULE (TIPM) WHICH WAS REPLACED AT MILEAGE OF 10,811. ODDLY, ONE YEAR FOR SECOND ON JUNE 10, 2014, SAME ISSUE RECURRED. I CONTRACTED CHRYSLER TO REPORT THE DEFECT AND OPEN A FILE ON THE MATTER. THEY INSTRUCTED TO TAKE TO ANOTHER JEEP SERVICE CENTER FOR SECONDARY ASSESSMENT ON ELECTRICAL ISSUES IDENTIFIED A YEAR EARLIER. DARCARS JEEP SERVICE CENTER COULD NOT FIND NOTHING WRONG EVEN AFTER THEIR TECHNICIAN DROVE MY SUV TO HIS RESIDENCE AND ADDED 62 MILES ONTO MY VEHICLE. IN CONCLUSION, I INFORMED A"POSSIBLE OF "FIX" BUT THE SOLUTION IS UNPROVEN AND NOT SUPPORTED BY CHRYSLER. PARTS ARE ON ORDER TO INSTALL A NEW RECEIVER, ANTENNA-R AND ANTENNA-P WHICH SHOULD CURE WHAT IS DEEM AS UNIDENTIFIABLE ISSUE. *TR

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TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT HE RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS ADVISED HE HAD TO WAIT APPROXIMATELY A MONTH BEFORE THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF DELAY; HOWEVER, NO SOLUTION WAS OFFERED.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE AT APPROXIMATELY 60 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES WHO STATED THAT THE SOFTWARE WOULD NEED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10. UPDATED 8/27/14*CN UPDATED 09/12/2014 *JS

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED HE ATTEMPTED TO GET THE VEHICLE SERVICED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NETS RECALL CAMPAIGN NUMBER (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS NOT UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT WAS PLACED ON A LONG WAITING LIST. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT ONE PART WAS BEING DISTRIBUTED TO THE DEALER PER WEEK. THERE WERE NO FAILURES.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA RECALL CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NOTIFICATION CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE WERE NO FAILURES AT THIS TIME.

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INTERMITTENT ELECTRICAL PROBLEM -- ALARM SOUNDS, HORNS HONK, LIGHTS FLASH, RADIO COMES ON AT ALL HOURS, DAY OR NIGHT, WHEN CAR IS NOT RUNNING, PARKED IN DRIVEWAY, ON ITS OWN, WITHOUT FOBS OR PEOPLE NEARBY. CAR DOES NOT HAVE AN ALARM SYSTEM! PANIC BUTTON ON FOB NOT PUSHED. RACKET STOPS AFTER ~15 MINUTES, ON ITS OWN, UNTIL THE NEXT INCIDENT ANYWHERE FROM A WEEK TO SEVERAL WEEKS LATER. JUNE 12, 2014, THERE WERE TWO INCIDENTS ON THE SAME DAY, ONCE IN THE MORNING, WHILE DRIVING, ONCE IN THE LATE AFTERNOON WHEN PARKED AND NOT RUNNING. NO ERROR CODES IN VIC. CAR STARTS AND RUNS NORMAL WITH ALL THE RACKET THE GOING ON, BUT THERE IS NO WAY TO STOP THE FLASHING LIGHTS. PULLING THE TWO FUSES FOR THE HORNS LEAVES ONLY THE FLASHING LIGHTS, BUT NO HORNS IF THEY ARE NEEDED. HEADLIGHTS SWITCH INEFFECTIVE. LIGHTS CONTINUE TO FLASH WHEN HEADLIGHTS ARE TURNED ON AS IF CIRCUIT IS BYPASSED. *JS

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/18/14*LJ UPDATED 08/20/2014 *JS

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I RESPONDED TO A SAFETY RECALL CONCERNING A BRAKE BOOSTER FOR THE ABOVE REFERENCED VEHICLE. THE RECALL NOTICE STATED THAT AFTER AN INSPECTION OF THE ISSUE, IF A REPAIR OR REPLACEMENT OF PARTS WERE NEEDED, THE REPAIR WOULD BE PERFORMED AT THAT TIME. HOWEVER, I WAS INFORMED THAT THEY (THE DEALERSHIP) DO NOT HAVE THE PARTS ON HAND, AND THAT IT WILL TAKE ABOUT TWO MONTHS TO GET THOSE PARTS IN. THIS IS UNACCEPTABLE. IF THE MANUFACTURER SENDS OUT A SAFETY RECALL, THEN THEY SHOULD HAVE ALREADY SUPPLIED THE DEALERSHIPS WITH THOSE PARTS. AND AT THE VERY LEAST, IF IT WAS GOING TO BE NECESSARY TO ORDER THOSE PARTS, THERE IS NO EXCUSE FOR IT TAKING CLOSE TO TWO MONTHS TO RECEIVE. I ALSO TAKE ISSUE WITH THE STATEMENT THAT "IT'S OK TO DRIVE YOUR CAR UNTIL THE PARTS GET HERE". IF IT'S CONSIDERED SO SAFE, WHY THE NEED FOR A SAFETY RECALL? *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 14V154000 ( SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE RECALL REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PARTS DELAY. THERE WERE NO FAILURES.

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TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BECOME AVAILABLE IN JULY OF 2014. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/11/14*LJ UPDATED 8/30/2017*CN

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WE'VE HAD ODD PEDAL FIRMNESS ISSUES, THEN RECEIVED A JEEP RECALL, BROUGHT IT IN AND THEY CONFIRMED (AFTER A HORRIBLE CUSTOMER SERVICE EXPERIENCE) THAT OUR CAR HAS THE FLAWED PART, AND THEN GAVE IT BACK AND SAID THEY CAN'T DO THE RECALL NOW AND WILL LET US KNOW? AFTER CONTACTING CUSTOMER CHAT AND THE CALL CENTER OF JEEP NA WE HAVE DISCOVERED THERE IS ANOTHER RECALL FOR THE ABS THAT IS LIKELY CAUSING THE ISSUE. OUR LOCAL DEALERSHIP DIDN'T MENTION THIS RECALL AT ALL AND HAD NO PROBLEM SENDING US BACK ON THE ROAD WITH A VEHICLE WITH BRAKE DEFECTS. I TRIED ADDRESSING IT AT THE LOCAL AND MANUFACTURER LEVEL AND THEY WON'T EVEN ADDRESS MY SAFETY CONCERNS. THEY JUST APOLOGIZE I AM DISSATISFIED. *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE WERE NO FAILURES.

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RECEIVED RECALL NOTICE P14 / NHTSA 14V-154 (BRAKE BOOSTER) ON 5/31/14. CONTACTED EARNHARDTS GILBERT JEEP / DODGE ON 6/2/14 (GILBERT, ARIZONA) . WAS ADVISED TO BRING VEHICLE IN TO SERVICE DEPT. ON 6/3/14 BY APPOINTMENT FOR INSPECTION. WAS ALSO ADVISED THAT PARTS WOULD HAVE TO BE ORDERED. ARRIVED ON 6/3/14 AND WAS INFORMED NO INSPECTION WOULD TAKE PLACE UNTIL PARTS ARRIVED "2-3 WEEKS" LATER. IT WAS MY DISTINCT IMPRESSION, VIA INITIAL PHONE CALL TO DEALER AND SUBSEQUENT INITIAL VISIT, THAT DEALER / PERSONNEL WERE NOT AS FAMILIAR WITH RECALL AS ONE WOULD THINK THEY SHOULD BE. I ALSO UNDERSTAND THE RECALL ISSUE AT HAND BUT AT THIS JUNCTURE MY WIFE AND I WILL BE WAITING 2-3 WEEKS, PERHAPS, TO HAVE THE ISSUE RESOLVED. I FIND IT DIFFICULT TO BELIEVE THAT CHRYSLER DOES NOT HAVE NECESSARY PARTS AT THE TIME OF RECALL NOTIFICATION TO RECTIFY BRAKE BOOSTER ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (BRAKES). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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