Home · 2012 Jeep Grand Cherokee Srt · Complaints

What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,637)Crash / fire / injury (151)Electrical system (834)Brakes (288)Engine (283)Fuel system (242)Transmission & drivetrain (101)Steering (99)Airbags (43)Speed control (35)Lights (34)Suspension (32)

Newest first · 1,637 complaints · page 55 of 66

Jan 2, 2015BrakesCrash

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE BRAKE BOOSTER WAS ON BACK ORDER. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD. THE BRAKE PEDAL WAS PUMPED AND THERE WAS AN INCREASE IN STOPPING DISTANCE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ODI 10669557

Jan 2, 2015Electrical systemFire

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT PASSENGER'S SIDE OF THE VEHICLE. IN ADDITION, THE CONTACT NOTICED A BURNING ODOR COMING FROM THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT HAD ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

NHTSA ODI 10669656

Jan 2, 2015Electrical systemBrakes

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10669662

Jan 2, 2015Electrical system

VEHICLE STARTED STALLING 12/5/14. STALLED AGAIN 12/7/14. TOOK IT TO DEALER 12/8/14 AND WAS TOLD 'COULDN'T DUPLICATE THE PROBLEM'. SINCE THEN IT HAS STALLED 3 TIMES WITH LAST 2 TIMES BETWEEN 12/27/17 AND 12/31/14. TOOK IT TO DEALER TODAY 1/2/15 AND WAS TOLD SAME THING. 'COULDN'T DUPLICATE THE PROBLEM. THANKFULLY IT HAS BEEN AT A LOW SPEED AND DURING BRAKING. I UNDERSTAND THAT IT IS OUT OF WARRANTY BUT THIS IS A SAFETY ISSUE. THANK YOU. *TR

NHTSA ODI 10669756

Dec 31, 2014Brakes

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/24/15*CN THE CONSUMER STATED HE HAS BEEN ON A WAITING LIST, SINCE JULY 2012. UPDATED 03/02/15*JB

NHTSA ODI 10669343

Dec 31, 2014Electrical systemBrakes

I DID NOT HAVE AN ACTUAL INCIDENT WITH THE VEHICLE - MY COMPLAINT IS ABOUT THE LACK OF ACTION FOR CERTAIN RECALLS. I RECEIVED A RECALL NOTICE ON AUGUST 22, 2014 STATING THAT THE BRAKE BOOSTER ON MY VEHICLE MAY PREMATURELY CORRODE AND INGEST WATER. IF THE WATER FREEZES, THE DRIVER MAY HAVE TO APPLY FORCE WHICH MAY SLOW THE DRIVER'S BRAKE REACTION TIME AND CAUSE A CRASH WITHOUT WARNING. QUITE A FRIGHTENING SCENARIO. I CALLED MY JEEP SERVICE CENTER AND THEY TOLD ME THAT THE REPAIR PART FOR THIS RECALL IS ON BACKORDER DUE TO A PARTS SHORTAGE. I WAS ASKED TO BE PUT ON A LIST AND THEY WOULD CALL ME WHEN THE PART ARRIVES. I CALLED THE SERVICE CENTER ON DECEMBER 18, 2014 (4 MONTHS LATER). I WAS TOLD THAT I AM NUMBER 124 ON THE WAITING LIST AND THAT THEY WERE ONLY AT NUMBER 40. I WAS TOLD THAT CHRYSLER ONLY SENDS THE SERVICE CENTER ONE REPAIR PART AT A TIME AND WHEN THEY COMPLETE ONE REPAIR, THEN CHRYSLER SENDS THEM ANOTHER REPAIR PART FOR THE NEXT CUSTOMER. I THEN ASKED THE SERVICE MANAGER IF IT IS DANGEROUS TO DRIVE THE VEHICLE WITH THIS FAULTY PART - HE DID NOT ANSWER ME - ALL HE SAID WAS THAT "HE KNOWS WHAT I KNOW". ALSO A FRIGHTENING SCENARIO. DURING THE 4 MONTHS THAT I HAVE BEEN WAITING FOR THIS REPAIR, I RECEIVED ANOTHER RECALL NOTICE FOR AN ALTERNATOR DIOIDE THAT MAY EXPERIENCE RAPID FAILURE IN WHICH VOLTAGE MAY DROP TO CRITICAL LEVELS AND DISABLE THE ANTILOCK BRAKES, THE ELECTRONIC STABILITY CONTROL, THE ELECTRONIC CONTROL MODULE, AND THE CENTRAL BODY CONTROLLER. THIS MAY LEAD TO VEHICLE SHUTDOWN AND/OR AN ELECTRICAL FIRE. THIS RECALL NOTICE STATES PLAINLY THAT "THE PARTS REQUIRED TO PROVIDE A PERMANENT REMEDY FOR THIS CONDITION ARE CURRENTLY NOT AVAILABLE". CRAZY! *JS

NHTSA ODI 10669348

Dec 31, 2014Steering

WHILE MAKING A RIGHT TURN (WIDE RIGHT, NOT SHARP RIGHT) THE ENGINE "STALLED" AND ALL STEERING CAPABILITY WAS LOST. THE CAR ATTEMPTED TO "STRAIGHTEN OUT". IT TOOK A GREAT DEAL OF STRENGTH TO KEEP THE WHEEL FROM TURNING BACK TO CENTER. AND I WAS NOT ABLE TO TURN THE WHEEL FURTHER TO THE RIGHT. FORTUNATELY NO TRAFFIC AT THAT LOCATION SO I WAS ABLE TO "GUIDE" (NOT STEER) THE CAR TO THE SIDE OF THE ROAD. I PUT "STALLED" IN QUOTES BECAUSE THIS WAS MORE LIKE A "LOCKUP" THAN A STALL. THE ENGINE ABRUPTLY STOPPED. ALL ELECTRICAL SYSTEMS WERE STILL ON. NO WARNING LIGHTS ON DASHBOARD. RADIO CONTINUED PLAYING. HEATER FAN WAS STILL RUNNING. POWER BRAKES WERE STILL FUNCTIONING. FYI: THIS IS THE REGULAR HEMI ENGINE. RE-STARTING THE CAR WAS ODD TOO. IT DIDN'T "CRANK". UPON PRESSING THE START BUTTON, THE ENGINE "SNAPPED ON" - LIKE THOSE NEWER STOP/START ENGINES WHEN AT A RED LIGHT. THE NEXT HOUR OF DRIVING WAS NORMAL. *JS

NHTSA ODI 10669366

Dec 30, 2014BrakesElectrical system

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/4/15*CN UPDATED 03/26/15*JB

NHTSA ODI 10669188

Dec 29, 2014Brakes

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668748

Dec 29, 2014Brakes

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668799

Dec 28, 2014

I HAVE CONTACTED LARRY MILLER CHRYSLER JEEP IN THORNTON COLORADO IN JUNE 2014 ASKING TO HAVE MY VEHICLE SERVICED FOR THE RECALL (S). I WAS TOLD THAT THEY WOULD HAVE TO ORDER THE PART. IN OCTOBER 2014 (5 MONTHS LATER) I CALLED TO SEE WHY I WAS NOT GETTING CALLED IN FOR THE RECALL SERVICE. A VERY RUDE PARTS DEPARTMENT STAFF LAUGHED AND TOLD ME IT COULD BE MONTHS AS THERE WEREN'T ENOUGH PARTS. HE TOLD ME TO JUST WAIT UNTIL I WAS CONTACTED. IT HAS NOW BEEN A FULL 7 MONTHS AND I AM STILL WAITING ON THE CALL TO GET MY RECALL (S) TAKEN CARE OF. *TR

NHTSA ODI 10668586

Dec 27, 2014Brakes

I HAVE BEEN WAITING FOR ABOUT 6 MONTHS TO HAVE MY VEHICLE'S BRAKE BOOSTER REPAIRED. I HAVE CONTACTED BRENNER CHRYSLER JEEP THREE TIMES ABOUT THIS RECALL AND CHRYSLER ONCE SINCE MY FIRST RECALL NOTIFICATION. EACH TIME I HAVE BEEN TOLD THAT MORE THAN 100 VEHICLES REMAIN AHEAD OF MINE AT THIS DEALERSHIP AND PARTS ARE BEING SHIPPED FOR REPAIR SLOWLY AND ERRATICALLY. I HAVE BEEN REFUSED ANYTHING IN WRITING TO VERIFY MY PLACE ON THE DEALERSHIP'S REPAIR LIST. ALL MY CALLS HAVE BEEN ANSWERED WITH UNSYMPATHETIC, UNCONCERNED, AND UNINFORMED RESPONSES, AND UNTIL NOW, WITH CHRYSLER'S SECOND NOTIFICATION, I WAS REFUSED INFORMATION ON HOW TO REPORT THIS SITUATION TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WHEN I ASKED. BOTH BRENNER AND CHRYSLER REFUSE TO UPDATE ME ON THE AVAILABILITY OF FIXING THIS RECALL. *TR

NHTSA ODI 10668427

Dec 27, 2014Electrical systemVisibility & wipersBrakes

AROUND SEP OF THIS YEAR CHRYSLER NOTIFIED ME OF TWO RECALLS ON MY JEEP GRAND CHEROKEE; P36 / NHTSA 14V-391 (SUN VISOR WIRING) AND P14 / NHTSA 14V-154 (BRAKE BOOSTER CORROSION).. WHEN I CONTACTED THE LOCAL DEALER THEY TOLD ME TO WAIT UNTIL OCT AS THE MANUFACTURER DIDN'T HAVE PARTS AVAILABLE. I CONTACTED THE DEALER, PLANET JEEP IN FLAGSTAFF, AZ ON 10 OCT AND WAS TOLD CHRYSLER WAS RATIONING PARTS AND THAT THEY WOULD PLACE ME ON A LIST. I'VE BEEN IN THAT VIRTUAL QUEUE WAITING ON PARTS SINCE 10 OCVT 2014 AND EVERY TIME I CALL THE DEALER I'M STILL ON THE LIST. I CONTACTED CHRYSLER TO COMPLAIN ABOUT THE POOR SERVICE AS I'VE BEEN WAITING FOR PARTS TO FIX SAFETY PROBLEMS FOR GOING ON THREE MONTHS. I'VE BEEN THROUGH SEVERAL RECALLS OVER THE PAST 40-YEARS AND HAVE NEVER EXPERIENCED AN EXCESSIVE DELAY LIKE THIS. IT IS ACTUALLY EASIER TO GET MY MERCEDES BENZ REPAIRED AND THE NEAREST DEALER IS A 2 HOUR DRIVE FROM HEAR. CHRYSLER HAS DEMONSTRATED A LACK OF CONCERN AND NO SENSE OF URGENCY TO CORRECT TWO SAFETY ISSUES WITH MY VEHICLE. THEIR ADVISE TO ME WAS TO CONTINUE CONTACTING MY DEALER TO ENSURE I'M STILL ON THE WAITING LIST. *TR

NHTSA ODI 10668434

Dec 26, 2014Electrical systemBrakes

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER INFORMED THAT THE MANUFACTURER HAD NOT RELEASED THE PARTS NEEDED FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668349

Dec 24, 2014Brakes

WHEN RECEIVED A SAFETY RECALL NOTICE FOR THE BRAKE BOOSTER PREMATURELY CORRODING BACK IN JUNE 2014. I CALLED ANCIRA CHRYSLER JEEP DODGE TO SCHEDULE A SERVICE APPOINTMENT ON 4 JUNE 2014. I WAS TOLD I WOULD RECEIVE A CALL IN ABOUT TWO MONTHS WHEN THE PARTS COME IN. I CALLED BACK ON 4 SEPTEMBER BECAUSE I RECEIVED A DIFFERENT RECALL NOTICE BUT FOR THE SUN VISOR VANITY LAMP WIRING RISKING FIRE...I WAS TOLD THE PARTS FOR THE BRAKE BOOSTER WERE STILL NOT IN STOCK. IT IS NOW 24 DECEMBER 2014 AND I RECEIVE ANOTHER SAFETY RECALL NOTICE FOR THE BRAKE BOOSTER. PLEASE ASSIST ON HOW I AM TO GET SAFETY RECALL NOTICE P14 AND P36 REPAIRED ON MY VEHICLE. *TR

NHTSA ODI 10668199

Dec 23, 2014Electrical systemBrakes

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND INFORMED THAT CONTACT WAS 450TH ON THE WAITING LIST. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.

NHTSA ODI 10667876

Dec 23, 2014Electrical systemBrakes

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10668058

Dec 22, 2014BrakesElectrical system

2012 JEEP GRAND CHEROKEE CONSUMER ISN'T PLEASED WITH DEALER DOING RECALL REPAIRS ONCE A WEEK *CN THE CONSUMER WAS INFORMED HIS VEHICLE WOULD ON FEBRUARY 16, 2015, BECAUSE THERE IS A WAITING LIST. RECALL NUMBERS 14V154000 AND 14V391000. *JB

NHTSA ODI 10660599

Dec 18, 2014BrakesCrash

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 33,183.

NHTSA ODI 10667094

Dec 18, 2014Electrical system

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10667157

Dec 18, 2014SteeringElectrical systemBrakes

BATTERY LIGHT CAME ON AFTER APPROXIMATELY 5 MILES OF DRIVING AFTER STARTING THE CAR, ON 10/5/14. THIS PATTERN CONTINUED FOR TWO DAYS, AND ON THE MORNING OF 10/8/14 THE CAR STOPPED RUNNING COMPLETELY WHILE I WAS PULLING INTO THE PARKING LOT OF THE AUTO SHOP TO HAVE IT LOOKED AT. WHILE DRIVING, I LOST POWER STEERING AND ABS BEFORE THE CAR STALLED COMPLETELY A FEW MOMENTS LATER. I HAD TO HAVE THE ALTERNATOR REPLACED WITH ONLY 50,000 MILES ON THE VEHICLE. SEVERAL DAYS LATER I LEARNED OF A NEW RECALL ON CHRYSLER VEHICLES DUE TO ALTERNATOR PROBLEMS, AND TODAY I LEARNED MY VEHICLE WAS NOT A PART OF THIS RECALL BECAUSE I HAVE A 180 AMP ALTERNATOR, AND THOSE RECALLED WERE 160 AMP. I AM CHOOSING TO REPORT THIS INCIDENT BECAUSE I BELIEVE THE FAILURE OF MY ALTERNATOR COULD HAVE CAUSED SERIOUS INJURY TO MYSELF OR OTHER DRIVERS IF I HAD BEEN TRAVELING AT HIGH SPEED WHEN THE BATTERY DIED, AND I BELIEVE THE 180 AMP ALTERNATORS SHOULD BE INVESTIGATED FOR A POSSIBLE RECALL. *TR

NHTSA ODI 10667187

Dec 15, 2014Electrical systemFire

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED. IN ADDITION, WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED SMOKE AND SMELLED A BURNING ODOR. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V63400 (ELECTRICAL SYSTEM), BUT THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

NHTSA ODI 10664268

Dec 15, 2014

2012 GRAND CHEROKEE LAREDO, CONSUMER STATED MANUFACTURERFOUND A DEFECT IN THE BRAKE BOOSTER, WHICH PREVENTED THE VEHICLE FROM STOPPING. UPDATED 9/11/17*CN

NHTSA ODI 10666950

Dec 11, 2014Suspension

THE QUADRA-LIFT SUSPENSION FAILED AND THE FRONT END DROPPED. THE WEATHER WAS IN THE LOW TEENS OR HIGH SINGLE DIGITS. A WARNING WAS DISPLAYED: "IMMEDIATE AIR SUSPENSION SYSTEM REPAIR/SERVICE IS REQUIRED." ALSO: "AIR SUSPENSION SYSTEM COOLING DOWN--WAIT." THE DEALER REPLACED A FUSE. ON JAN. 30, 2014 THE SAME THING HAPPENED AGAIN IN SIMILAR WEATHER. THE DEALER REPLACED THE FUSE AGAIN, PERFORMED SEVERAL TESTS AND REPLACED THE AIR CONTROL MODULE. LAST WEEK AN ERROR CODE APPEARED IN 25-DEGREE WEATHER: "AIR SUSPENSION SYSTEM COOLING DOWN--WAIT." AN ON-LINE SEARCH OF JEEP FORUMS, ETC. SHOW THIS PROBLEM IS NOT UNIQUE TO ME. THE DEALER SAYS NOTHING ELSE CAN BE DONE UNTIL THE FRONT END FAILS AGAIN. *TR

NHTSA ODI 10663548

Dec 11, 2014AirbagsCrash4 injuries

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH ON AN ICY ROAD, THE VEHICLE SLID AND VEERED OFF THE ROAD. THE VEHICLE FLIPPED OVER SEVERAL TIMES DOWN AN EMBANKMENT AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND FOUR INJURIES WERE REPORTED THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10663695

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Jeep Grand Cherokee Srt verdict →