What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

AT 40 THOUSAND MILES THE RACK AND PINION NEED REPLACED. THERE IS A LEAK COMING FROM THIS PART. I WAS NOTIFIED DURING AN OIL CHANGE THAT THE REPAIR ISN'T NORMAL AND WOULD COST $1,200. THERE IS NO DAMAGE TO THE VEHICLE. STEERING IS A LITTLE WHINY NOW BUT ACCORDING TO OTHER OWNERS, THIS IS THE START OF THE FAILURE.

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ENGINE REVS UP INTERMITTENTLY WITH NO EXPLANATION, HAVE DISCUSSED WITH DEALER AND THEY MUST BE ABLE TO DUPLICATE BEFORE COVERING UNDER WARRANTY. DEALER ADMITS THIS IS A WARRANTABLE ISSUE. PROBLEM IS IS THAT IT ONLY HAPPENS EVERY 2000 TO 4000 MILES. VIRTUALLY IMNPOSSIBLE TO DUPLICATE. SEVERE HAZARD WHILE DRIVING ON HIGHWAY. HAVE TO PULL OVER AND RESTART CAR TP CPRRECT PROBLEM.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE TOOK AN ABNORMALLY LONG TIME TO STOP. IN ORDER FOR THE VEHICLE TO COME TO A COMPLETE STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED EXCESSIVELY AND THE VEHICLE JERKED AS IF IT DROVE OVER A SPEED BUMP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, DETAILS OF THE BRAKE FAILURE COULD NOT BE PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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LEAK IN FUEL VAPOR LINES ON TOP OF GAS TANK TO THE CANISTER AND TO THE PURGE VALVE. THIS MUST BE ENDEMIC TO THE CAR. THERE IS A 60 BACKLOG ON THE PART. WARNING LIGHT REMAINS ON AT ALL TIMES, STATIONARY OR MOVING.

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ELECTRONIC STABILITY CONTROL MALFUNCTION INDICATOR LIGHT RANDOMLY GOES ON AND OFF WHILE VEHICLE IS IN OPERATION. AUTOMATIC WIPER BLADES RANDOMLY ACTIVATING WHILE VEHICLE IS IN OPERATION WHEN NO MOISTURE OR RAIN IS PRESENT. AUTOMATIC KEY-LESS ENTRY/EXIT SYSTEM INTERMITTENTLY FAILS TO WORK WHEN USING DOOR FRONT HANDLE SENSORS. DEALERSHIP HAS RECOMMENDED REPLACEMENT OF TIPM UNDER EXTENDED WARRANTY IN EFFORT TO RESOLVE ISSUES.

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FUEL PUMP RELAY RECALL NOTICE WAS RECEIVED LAST SUMMER (APPROX. 6 MO. AGO), STILL CAN'T GET PARTS. THE LAST 2 RECALLS FOR THIS VEHICLE TOOK AN EXTREMELY LONG TIME TO GET PARTS. THIS SAFETY RECALL STATES THAT IT CAN CAUSE A CRASH! IT NEEDS TO BE FIXED PROMPTLY OR ANOTHER VEHICLE SHOULD BE PROVIDED. R09/NHTSA 15V-115

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. .....UPDATED 02/10/16 *BF *CN

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JEEP GRAND CHEROKEE 2012 HEADLINER FIRE. RECALL P36. HEADLINER BURST INTO FLAMES WHILE STATIONARY IN MY DRIVEWAY AT HOME. HAD BEEN DRIVING THE CAR 15 MINUTES PRIOR TO THE FIRE STARTING. LOTS OF SMOKE AND NOXIOUS FUMES COMING FROM THE HEADLINER AREA ABOVE THE WINDSHIELD PRIOR TO THE FIRE. THINKING THAT THIS WAS PROBABLY AN ELECTRICAL PROBLEM, I WAS TRYING TO DISCONNECT THE BATTERY CABLE TO PREVENT FURTHER ELECTRICAL CURRENT FLOWING THROUGH THE WIRING. BEFORE I WAS ABLE TO DISCONNECT THE BATTERY, FLAMES ERUPTED JUST ABOVE THE DRIVER'S SIDE FRONT WINDOW. I WAS ABLE TO DISTINGUISH THE FLAMES WITH WATER FROM A GARDEN HOSE AND HIGH PRESSURE NOZZLE. THE FIRE DEPARTMENT WAS CALLED AND ARRIVED WITHIN 10 MINUTES OF THE CALL. THEY CUT OUT THE HEADLINER, CUT THE WIRING AND DISCONNECTED THE BATTERY CABLE. I REPORTED THIS INCIDENT TO CHRYSLER ON NOVEMBER 28. THEY SENT AN INVESTIGATOR TO INVESTIGATE THE SITUATION AND SUBMIT A REPORT. THE REPORT HAS BEEN RECEIVED BY CHRYSLER AND IT IS MY UNDERDTANDING IT IS NOW IN THEIR LEGAL DEPARTMENT, WHERE IT HAS BEEN FOR ALMOST A MONTH. I HAVE NOT HEARD ANYTHING FROM CHRYSLER ON THIS MATTER. I HAVE CONTACTED THE JEEP RECALL CENTER AT LEAST 8 TIMES OVER THE LAST 30 DAYS AND AM TOLD BY THEM THAT SOMEONE WILL BE CONTACTING ME WITHIN 2 TO 3 BUSINESS DAYS. IT NEVER HAPPENS. ALSO, I HAD HAD THE P36 RECALL SERVICE PERFORMED AT THE CHRYSLER DEALER ON JULY 30, FOUR MONTHS PRIOR TO THE FIRE. I HAVE NOW SEEN THAT THERE IS A NEW RECALL NOTIFICATION FROM CHRYSLER, DECEMBER 24, ON THIS SAME P36 VANITY LAMP WIRING ISSUE. THE NEW RECALL SPECIFICALLY ADDRESSES 2011 - 2012 JEEP GRAND CHEROKEE'S THAT HAVE HAD THE ORIGINAL P36 RECALL SERVICE PERFORMED. IT APPEARS THEY ARE TRYING TO RE-FIX A PROBLEM THE DEALERS DID NOT FIX THE FIRST TIME. WHO CAN I CONTACT TO GET SOME HELP WITH THIS? SO FAR CHRYSLER IS DOING NOTHING TO RESOLVE THIS MATTER WITH ME. THANK YOU.

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THE LEATHER DASHBOARD IS SHRINKING AND COMING UNGLUED FROM THE DASHBOARD FRAME. THE DEFROSTER VENTS ARE NOW AFFECTED AND BEING PULLED BY THE DISINTEGRATING LEATHER. I AM CONCERNED THAT SINCE THE DASHBOARD COATING IS NO LONGER AFFIXED TO THE CAR, THE DASHBOARD WILL BE RIPPED OFF AND BECOME A PROJECTILE IF THE AIRBAGS INFLATE. THE PROBLEM EXISTS ALL THE TIME BUT THE THREAT EXISTS MOST WHEN CAR IS IN MOTION.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FRONT OF THE VEHICLE WENT UP AND THE REAR OF THE VEHICLE WENT DOWN. THE VEHICLE BOUNCED REPEATEDLY. THE CONTACT PARKED THE VEHICLE AND, WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE AIR SUSPENSION WARNING INDICATOR ILLUMINATED AS WELL AS FOUR UNKNOWN WARNING INDICATORS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,600.

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WELL NOT FEEL SAFE DRIVING THIS CAR SINCE I PURCHASE THIS CAR 4-5 RECALL ON THIS CAR AND NO HAPPY TO TAKE FOR REPAIR BECAUSE USED MY OWN TIME FOR THIS

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE BATTERY SENSOR LIGHT SUDDENLY ILLUMINATED FOR APPROXIMATELY TEN MINUTES BEFORE THE VEHICLE SUDDENLY SHUT OFF WHILE DRIVING THROUGH AN INTERSECTION. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

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OXYGEN SENSOR SHORTED OUT THE POWERTRAIN CONTROL MODULE CAUSING THE ENGINE TO ALMOST STALL OUT AND ENGINE LIGHT TO COME ON AND FLASH. HAD TO REPLACE OXYGEN SENSOR AND POWERTRAIN CONTROL MODULE. *JS

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 02/12/16*LJ

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VEHICLE WAS IN MOTION WHEN I NOTICED SMOKE COMING OUT OF THE PASSENGER VANITY MIRROR AREA. I IMMEDIATELY PULLED OVER, TURNED THE CAR OFF, AND CALLED 911. THE RESPONDING FIREMEN HAD TO CUT A HOLE IN THE ROOFLINER OF THE AUTOMOBILE IN ORDER TO DETERMINE THE LOCATION OF THE START OF THE FIRE, WHICH THEY CONFIRMED WAS THE WIRING TO THE VISOR. THE DIRECT CAUSE OF THE FIRE WAS CONFIRMED BY SERVICE EMPLOYEES AT THE DEALERSHIP THE CAR WAS BROUGHT TO, AS WELL AS INVESTIGATIVE ENGINEERS FOR CHRYSLER, AS FAULTY WIRING TO THE VISOR LIGHTING ON THE PASSENGER SIDE OF THE VEHICLE. THE CAUSE OF THIS INCIDENT IS DIRECTLY RELATED TO NHTSA CAMPAIGN #14V391000, CHRYSLER RECALL #P36. A RECALL FOR THE VISOR WIRING WAS ISSUED, AND REPAIRS WERE MADE AT THE DEALERSHIP. THE FIRE IN THE VANITY AREA OF THE AUTOMOBILE OCCURRED ROUGHLY A MONTH AFTER THE RECALL REPAIR WAS COMPLETED. THIS LEADS ME TO BELIEVE THAT THE SOLUTION FOR THE RECALL ISSUE IS NOT SUFFICIENT AND SHOULD CONTINUE TO BE INVESTIGATED.

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A YEAR AGO I CALLED MY DEALERSHIP ABOUT MY CAR NOT STARTING JUST WEEKS AFTER COMPLETING A MAJOR (NORMAL) SERVICE. AFTER COMPLAINING TO THE DEALERSHIP AND JEEP DIRECTLY, I HAD MY JEEP TOWED AND THEY AGREED TO FIX THE FUEL PUMP (A RECALL THAT HAD RECENTLY COME OUT, BUT NOT YET ON MY SPECIFIC JEEP). THE FIX SEEMED TO WORK FOR A FEW MONTHS, BUT THEN BEGAN HAPPENING AGAIN, ONLY NOW I CAN SOMETIMES START THE JEEP AFTER WAITING AWHILE. LESS THAN 2 MONTHS AGO WHEN MY JEEP WOULDN'T START AGAIN, I CALLED SCHEDULED AN APPOINTMENT TO HAVE IT FIXED AGAIN, ALONG WITH AN OIL CHANGE. WHEN I PICKED UP MY JEEP, I LEARNED THAT THE FIX WAS NOT DONE. THE MECHANIC NOTED THAT IT HAD ALREADY BEEN DONE. I COMPLAINED TO THE CASHIERS THAT THE JEEP NOT STARTING WAS THE MAIN REASON I BROUGHT THE JEEP IN. I ASKED TO SPEAK TO SOMEONE, BUT THEY COULDN'T FIND MY SERVICE ADVISER. I ASKED THEM TO HAVE HIM CALL ME. HE NEVER CALLED. I LEFT SEVERAL MESSAGES AND I'VE SENT EMAILS TO THE SUPERVISOR, AND NO RETURN CALLS. NOW I HAVE A NEW PROBLEM IN ADDITION TO THE JEEP NOT ALWAYS STARTING, I HAVE A SIGNIFICANT WATER SLOSHING NOISE COMING FROM THE PASSENGER SIDE. NOTE: EACH TIME THAT MY CAR HAS FAILED TO START, IT WAS FIRST IN THE OFF POSITION AND PARKED. THE NUMBER OF TIMES MY JEEP HAS FAILED TO START, OR DIED AFTER START HAD BEEN MORE THAN 10 TIMES.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT

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MY VEHICLE HAS A RECALL (R09/NHTSA 15V-115) FOR FAILURE OF THE TIPM RESULTING IN VEHICLE STALLS AND NON STARTS WHICH HAVE OCCURRED ON MULTIPLE OCCASIONS SINCE 2013 MOST RECENTLY 12/15/15. MY VEHICLE HAS STALLED IN TRAFFIC ON THE HIGHWAY AND INTERSTATE AT SPEED IN HEAVY TRAFFIC ALMOST CAUSING SEVERAL ACCIDENTS. I HAVE TAKEN THE VEHICLE TO THE LOCAL DEALER (NAPOLETON) WHO ATTEMPTED TO FIX WITHOUT RESOLVE. IN FACT, I BROUGHT BACK AFTER THERE FIRST ATTEMPT AND THEY WANT TO CHARGE ME $1600 TO REPAIR. I HAVE RESEARCHED OTHER COMPLAINTS AND TRULY KNOW THIS IS AN ELECTRICAL ISSUE THAT IS PART OF THE SAFETY RECALL. ADDITIONALLY, MY AIRBAG LIGHT CONTINUES TO COME ON WHICH IS ALSO ADDRESSED IN THE RECALL. JEEP HAS REFUSED TO REPAIR AND I CANNOT DRIVE VEHICLE DUE TO SAFETY CONCERNS. PLEASE HELP.

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VEHICLE RECALL REPAIR (TIPM FUEL PUMP RELAY) WAS COMPLETED ON SEP 03, 2015 AND AGAIN FOLLOWED UP ON SEP 14, 2015. NO START CONDITIONS CONTINUE TO OCCUR MULTIPLE TIMES PER WEEK. MUST CYCLE THROUGH IGNITION/ACCESSORY/RUN/OFF MULTIPLE TIMES BEFORE STARTING ON OCCASION. THIS CONDITION MAY HAPPEN 1, 2, OR 3 TIMES IN SUCCESSION BEFORE ENGINE WILL START. OTHER TIMES THERE IS NO OCCURRENCE FOR MANY DAYS.

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VEHICLE WILL STALL DURING USE WHEN FOOT IS REMOVED FROM GAS PEDAL. WHILE DRIVING AT FULL SPEED FOR THE ROAD AND NEEDING TO TAKE FOOT OFF GAS PEDAL, THE JEEP'S ENGINE WILL SHUT OFF AND I RECEIVE NO LIGHT INDICATING THAT THIS HAS HAPPENED. IT ISN'T UNTIL I ATTEMPT TO TURN THE WHEEL OR STOP THE JEEP THAT I REALIZE I HAVE NO POWER. TYPICALLY HAPPENS WHEN DEACCELERATING DOWN AN EXIT RAMP OR WHEN TURNING THROUGH A TRAFFIC LIGHT. VERY DANGEROUS TO NOT BE ABLE TO TURN STEERING WHEEL AND EVEN MORE DANGEROUS WHEN I HAVE SOMEONE IMMEDIATELY BEHIND ME THAT DOESN'T REALIZE MY CAR HAS STALLED AND IS STILL MOVING AS IF I'M MOVING. I NOTICED THIS HAPPENING PRIOR TO RECALL NOTICE15V-115 AND HAD THE RECALL WORK COMPLETED ON 8-17-15. HOWEVER, THE VEHICLE CONTINUES TO HAVE THE SAME ISSUE AND THE DEALERSHIP CANNOT DUPLICATE THE ISSUE AND THE JEEP'S COMPUTER IS NOT SHOWING THAT THERE HAVE BEEN ANY ENGINE STALLS. SPECIFICALLY, THIS HAPPENS WHEN VEHICLE IS IN MOTION IMMEDIATELY AFTER TAKING FOOT OFF OF THE GAS PEDAL. IT HAS HAPPENED ON HIGHWAY EXIT RAMPS, AT TRAFFIC LIGHTS ON MAIN ROADWAYS, AND WHILE TURNING THROUGH A LIGHT ON A CITY STREET. 100% RELATED TO GOING ABOVE 35 MPH AND REMOVING FOOT OFF OF THE GAS.

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SAFETY RECALL R09/NHTSA 14V-115 IT HAS BEEN OVER 6 MONTHS AND IT IS STILL NOT FIXED. DEALERSHIP KEEPS SAYING IT DOES NOT HAVE PART.

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I BOUGHT A 2012 GRAND CHEROKEE USED THREE WEEKS AGO TO THE DAY WHEN WHILE DRIVING THE KIDS TO THE LIBRARY SATURDAY, SUDDENLY ALL THE WARNING LIGHTS (CHECK ENGINE, ABS, TRACTION CONTROL, BRAKE, SERVICE POWER STEERING SYSTEM ETC.) BUZZERS, SPEEDOMETER AND TRANSMISSION POSITION STARTED ACTING ERRATICALLY. I PULLED OVER AND TURNED THE CAR OFF. AFTER A FEW MINUTES I RESTARTED IT AND MADE IT TO MY DRIVEWAY WHEN IT DID IT AGAIN. I GOT IT INTO MY GARAGE, DISCONNECTED THE BATTERY CABLE AND LET IT SIT UNTIL THIS MORNING. WHEN I RE-CONNECTED THE CABLE AND STARTED THE CAR ONLY THE CHECK ENGINE LIGHT CAME ON. SO THE WIFE FOLLOWED ME TO THE DEALER WHERE WE DROPPED IT OFF. LUCKILY IT MADE THE 8 MILE TRIP WITHOUT ANY OTHER ISSUES. THEN A FEW HOURS LATER THE SERVICE DEPT. CALLED ME TO SAY IT WAS THE TIPM, APPX. $950.00, NOT UNDER WARRANTY, AND ABOUT 3 TO 5 DAYS TO FIX.

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AUTOMATIC LIGHT SENSOR WILL TURN OFF HEADLIGHTS AT NIGHT WHILE DRIVING

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IN MY 2012 JEEP GRAND CHEROKEE OVERLAND MODEL WITH A LEATHER DASHBOARD, THE LEATHER MATERIAL HAS SEPARATED FROM THE DASHBOARD AND IS AFFECTING THE WINTER PERFORMANCE OF THE FRONT WINDSHIELD DEFROSTER BY PARTIALLY BLOCKING THE AIR VENTS. THIS PRESENTS A SAFETY HAZARD THAT WILL ONLY GET WORSE WITH TIME UNTIL JEEP ISSUES A RECALL TO FIX OR REPLACE THE FAULTY DASHBOARDS ON THESE VEHICLES.

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IN AUGUST OF 2014 I NOTICED A FIRM RESPONSE FROM MY BRAKE PEDAL WHEN STARTING THE CAR. I BROUGHT IT TO THE DEALER, GRAVA IN MEDFORD MA, AND THEY TOLD ME THEY FIXED IT AND THAT IT WAS COVERED UNDER RECALL P14. I LATER LEARNED THEY ONLY REPLACED THE BRAKE BOOSTER PUMP SHIELD AND NOT THE BOOSTER. IN OCTOBER OF 2015 I HAD A SUDDEN LOSS OF BRAKE POWER WHEN MY BRAKE BOOSTER FAILED AND HAD TO HAVE MY CAR TOWED TO THE DEALER. THE VEHICLE WAS IN MOTION WHEN THIS OCCURRED; LUCKILY SLOW SPEED.

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