What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

REPEATED RECALL P36 (EXECUTED) THEN R71 FOR VANITY LIGHT WIRING. I DON'T UNDERSTAND WHY THE MANUFACTURER CAN NOTIFY AND THEN POSTPONE ANY FIX FOR NEARLY A YEAR! THIS PROBLEM WAS SUPPOSEDLY FIXED WITH RECALL P36 AND CAN RESULT IN A VEHICLE FIRE, NOW A NEW RECALL R71 IS ISSUED THAT WILL NOT BE EXECUTED FOR NEARLY YEAR. WHAT AM I SUPPOSED TO DO CARRY A FIRE EXTINGUISHER?

NHTSA ODI 10839818

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED THAT DIMMED RIGHT BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART FOR THE REPAIR WAS ON BACK ORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10839767

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO VIBRATE. SHORTLY AFTER THE VIBRATION OF THE WHEELS, THE REAR PASSENGER WHEEL DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS OF THE FAILURE COULD NOT BE DETERMINED AT THE TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.

NHTSA ODI 10838491

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. IN ADDITION, THE FRONT DRIVER'S SIDE SEAT FAILED TO HEAT UP. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE HEAT SENSOR AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

NHTSA ODI 10837412

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/14/16*LJ CONSUMER WAS TOLD BT THE DEALER TO WAIT FOR A FORMAL LETTER. UPDATED 05/30/18*JB

NHTSA ODI 10837104

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

NHTSA ODI 10837164

THE BRAKE BOOSTER FAILED WHILE DRIVING IN CITY TRAFFIC AND WHILE BRAKING FOR A TRAFFIC LIGHT, WITHOUT WARNING AND WITHOUT APPEARANCE OF THE BRAKE WARNING LIGHT ON THE DASH. THE BRAKE BOOSTER RECALL 14V-154 WAS ACCOMPLISHED APPROX. 4 MONTHS PRIOR.

NHTSA ODI 10837209

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. ON MULTIPLE OCCASIONS, THE VEHICLE STALLED WHILE DRIVING IN REVERSE OR WHILE IDLING. THE CONTACT ALSO INDICATED THAT THE ENGINE WOULD NOT IMMEDIATELY START OCCASIONALLY. THE CAUSE OF THE FAILURES WERE NOT DIAGNOSED NOR REPAIRED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN APRIL OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 10837207

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. AFTER PARKING THE VEHICLE IN THE GARAGE, A BURNING ODOR WAS PRESENT INSIDE THE CONTACT'S HOME APPROXIMATELY 10 MINUTES LATER. THE CONTACT DISCOVERED BLACK SMOKE AND FLAMES COMING FROM THE VEHICLE AND IMMEDIATELY CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FLAMES. THE FIRE MARSHALL INDICATED THAT THE FLAMES WERE STARTED BY A FAULTY VANITY LAMP. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN JUNE OF 2015, BUT THE FAILURE RECURRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 30,500.

NHTSA ODI 10837210

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10836870

WHILE DRIVING ON A HIGHWAY, THE BATTERY LIGHT CAME ON AND WITHIN MINUTES, THE ENTIRE ELECTRICAL SYSTEM BEGAN TO SHUT DOWN. FIRST THE NAVIGATION WENT, THEN ALL LIGHTS ON THE DASHBOARD FOLLOWED BY POWER STEERING, ANTI-LOCK BRAKES. THE CAR DIED. THE ALTERNATOR WENT BAD AND EVENTUALLY CAUGHT ON FIRE AT MY MECHANIC SHOP WHILE TRANSFERRING THE VEHICLE INSIDE AFTER BEING TOWED. THE ALTERNATOR ON MY JEEP WAS THE 180AMP AND THEREFORE WAS NOT COVERED UNDER THE RECALL P60. MY LOCAL JEEP DEALERSHIP INITIALLY TOLD ME IT WAS COVERED AND THEN SAID IT WAS NOT.

NHTSA ODI 10836930

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) HOWEVER, THE PARTS TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS ARE UNAVAILABLE.

NHTSA ODI 10836955

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

NHTSA ODI 10836623

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND REAR UPPER AND LOWER TRIM, THE FRONT PASSENGER SIDE AND REAR UPPER AND LOWER TRIM, AND ALL THE DASHBOARD TRIM WAS PEELING AND FALLING OFF. THE CONTACT STATED THAT THE VEHICLE SHOULD BE INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE. UPDATED 04/22/2016*LJ CONSUMER WAS TOLD THERE WAS NO RECALL FOR THIS VEHICLE BY 3 DEALERS. UPDATED 5/29/18*JB

NHTSA ODI 10836384

SUN VISOR WIRING RECALL R71. RECEIVED A RECALL NOTICE FROM CHRYSLER TODAY INDICATING THAT A WIRING PROBLEM MAY CAUSE A FIRE. NOTICE STATED THAT THEY EXPECT TO HAVE A REMEDY AVAILABLE IN THE 4TH QUARTER OF 2016. THIS DOES NOT REPRESENT "REMEDY THE DEFECT WITHIN A REASONABLE TIME". NHTSA SHOULD PUT MORE PRESSURE ON CHRYSLER TO ADDRESS THIS SITUATION IN A MORE TIMELY FASHIION. WAS CHRYSLER NOT ALREADY FINED FOR BEING TOO SLOW TO ADDRESS SAFERY DEFECTS?

NHTSA ODI 10836444

VEHICLE STALLS WHEN APPLYING BRAKES WHILE DECELERATING. ALL POWER IS LOST AND VERY DIFFICULT TO STEER OR BRAKE. THE VEHICLE WILL RESTART WHEN PUT BACK INTO PARK AFTER DRIFTING TO A STOP. THIS IS A RANDOM PROBLEM THAT OCCURS 1-2 TIMES EVERY COUPLE OF WEEKS ON AVERAGE. THE PROBLEM HAS BEEN REPORTED TO JEEP AND HAS BEEN AT THE DEALER SEVERAL TIMES BUT THEY CANNOT REPRODUCE THE PROBLEM AND THERE ARE NO ENGINE CODES BEING GENERATED. THIS IS A VERY DANGEROUS HAZARD AND I HAVE SIMPLY BEEN LUCKY I HAVE NOT BEEN IN A SERIOUS ACCIDENT YET AS A RESULT.

NHTSA ODI 10826047

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO RESPOND. AS A RESULT, THERE WAS A GREATER STOPPING DISTANCE. THE VEHICLE WAS REPAIRED BUT THE DETAILS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 03/16/16*LJ UPDATED 03/22/16.*JB

NHTSA ODI 10825821

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED AND SHIFTED INTO REVERSE, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED. THE CONTACT SUFFERED A FRACTURED NOSE THAT INJURED THE SINUS CAVITIES AND A FRACTURED RIB. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000. UPDATED 05/10/16*LJ UPDATED 05/24/18*JB

NHTSA ODI 10825365

WHILE OPERATING THE VEHICLE ON THE HIGHWAY DURING RUSH HOUR (SLOW TRAFFIC) WE LOST ALL BRAKING POWER FROM THE VEHICLE. THANKFULLY, WE WERE ABLE TO GET OUT OF THE SITUATION WITHOUT ANY HARM, HOWEVER AT HIGHER SPEEDS WE WOULD HAVE GONE INTO A TERRIBLE ACCIDENT. THE VEHICLE WAS PART OF A RECALL FOR THE BRAKE BOOSTER IN 2014, AND WAS CHECKED BY A JEEP DEALER AT THE TIME. WHEN WE LOST BRAKING, THE BRAKE PEDAL BECAME EXTREMELY HARD, AND WE WEREN'T ABLE TO LOOSE SPEED AT ALL.

NHTSA ODI 10825450

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM). THE DEALER WAS UNABLE TO SUPPLY THE PART BEYOND A REASONABLE TIME FRAME. THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME OF WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 05/10/16*LJ

NHTSA ODI 10825463

THE QUADRA LIFT SUSPENSION PUMP CAN FAIL AT SPEED DROPPING THE FRONT END AND/OR THE BACK END OF THE VEHICLE ON THE BUMP STOPS AND CREATING A SITUATION WHERE THE SUSPENSION IS NON COMPLIANT FOR THE ROAD SURFACE POTENTIALLY RESULTING IN LOSS OF CONTROL IN A STOPPING OR TURNING SITUATION. (WIFE EXPERIENCED PUMP FAILURE ON HER WAY TO WORK). THE PUMP IS KNOWN TO HAVE PROBLEMS DURING COLD TEMPERATURES. JEEP IS REFUSING TO ACKNOWLEDGE THE FAILURE.

NHTSA ODI 10824220

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE AND THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER AND SMOKE BILLOWED FROM UNDER THE HOOD. IN ADDITION, THE ELECTRICAL FUNCTIONS FAILED. THE CONTACT WAS AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

NHTSA ODI 10824292

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 04/22/16*LJ UPDATED 11/1/2017*JS

NHTSA ODI 10823977

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, IT SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE PUSH START BUTTON AND FOB FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TPM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FOB FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,671.

NHTSA ODI 10823547

MY BRAKE BOOSTER REPLACEMENT FOR A RECENT RECALL HAD FAILED, AND I WAS UNABLE TO STOP GETTING OFF AN EXIT ON A MAJOR HIGHWAY. I HAD TO COAST THROUGH A SCHOOL ZONE AND PULL IN TO A LOCAL PARKING LOT, HAVING MY CAR STOP AS I RAN IN TO A SNOW BANK. I HAD TO HAVE MY CAR TOWED TO A LOCAL CAR SHOP TO ASSESS THE SITUATION, THEN FIGHT WITH CHRYSLER TO HAVE THEM TOW MY CAR TO THE ORIGINAL DEALER WHO SOLD ME THE CAR. I HAVE ALWAYS HAD MY OIL CHANGED, TIRES PURCHASED AND ALL RECALLS ON MY CAR FIXED AT THE ORIGINAL DEALER, WITH WHOM I HAD PURCHASED THE CAR FROM IN 2012.

NHTSA ODI 10823612