What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A NOISE FROM THE ENGINE COMPARTMENT. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED FOLLOWED BY THE ENTIRE INSTRUMENT PANEL. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. IT WAS DIAGNOSED THAT THE OIL PUMP FAILED AND THE ENTIRE ENGINE SHUT DOWN. THE VEHICLE WAS TOWED TO THE DEALER AND THE SAME DIAGNOSIS WAS RENDERED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE MAKING A TURN, THE CONTACT CRASHED INTO THE FRONT DRIVER SIDE OF ANOTHER VEHICLE. THE CONTACT SUSTAINED MINOR WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY WITH THE MASSIVE IMPACT. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,500.

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UNEXPECTED STALL WHILE DRIVING. HAPPENED TWICE THIS WEEK MONDAY 4/25 WHILE TURNING AND 4/28/16 WHILE DRIVING IN A 45 MPH ROAD (GRAND RIVER, FARMINGTON HILLS). THIS TOUCH HAS BEEN PREVIOUSLY SERVICED BY DEALER FOR RECALL NOTICE AND HAS NOT HELPED THE ISSUE AT ALL!

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL, THE WINDSHIELD WIPERS MALFUNCTIONED, AND THE WINDOWS FAILED TO OPEN AND CLOSE. AFTER TURNING OFF THE ENGINE, THE VEHICLE FAILED TO RESTART. ALSO, THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRELESS CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THE TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIPM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.

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THIS IS THE LETTER I SENT TO CHRYSLER: I'M THE OWNER OF A JEEP GRAND CHEROKEE 2012, WITH VIN [XXX] AS I WAS REPAIRING A FLAT TIRE I NOTICED SOMETHING VERY STRANGE AND VERY DANGEROUS HAPPENING IN MY VEHICLE. I?M A MECHANICAL ENGINEER BY TRADE AND IN MY 60 YEARS OF LIFE I HAVE SEEN AND WORK ON A LOT OF DIFFERENT CARS AND I KNOW THAT CAN HAPPEN IN SITUATIONS SIMILAR TO THIS. THE PORTION OF THE VISIBLE THREADS ON THE FRONT AXLE CAME OUT OF THE SHAFT LIKE REMOVING A SLEEVE AND CRUMBLED LIKE BREAD CRUMBS WHAT IS TO SAY THAT THE PORTION OF THE THREAD ENGAGED WITH THE NUT ON THE SHAFT (WHICH ISN'T VISIBLE AT THIS STAGE) WON'T HAVE THE SAME END RESULTS? WHAT CAN HAPPEN TO A CAR DRIVING 65 ML/H ON A HIGHWAY WHEN A FRONT WHEEL WILL FALL OUT? IS MY CAR JUST A BLACK SHEEP? IS THE LOT THAT MY CAR WAS PRODUCED SOMETHING OUT OF ORDINARY? THE AMOUNT OF RUST HAS DESTROYED THE THREADS ON THE VISIBLE PART OF THE AXLE. IN MY OPINION THIS IS A DISASTER WAITING TO HAPPEN. I HAVE PURCHASED EXTENDED WARRANTY WHEN I PURCHASED MY VEHICLE AND I WILL BE AT THE DEALER TOMORROW TO REPAIR IT I WOULD LIKE CHRYSLER TO EVALUATE THE PROBLEM AND TAKE THE NECESSARY ACTIONS TO FIX THE PROBLEM PREVENTING LIFE'S BEING LOST. AS YOU CAN SEE FROM THE PHOTOS THERE ARE NO SIGNS OF THREADS LEFT ON THE AXLES. EVALUATE BETTER. IF YOU LIKE TO SEND ME TO ONE SPECIFIC REPRESENTATIVE OF YOUR COMPANY IN MY AREA FOR EVALUATION PLEASE LET ME KNOW RIGHT WAY. MY CONTACT INFORMATION WILL BE BELOW. A COPY OF THIS LETTER WILL BE SENT TO NTSB FOR THE RECORDS. I HOPE THAT I'M WRONG AND YOUR EXPERTS WILL EVALUATE, BUT I HAVE TO DO THIS REPORT TO I CAN HAVE A CLEAR CONSCIENCE THAT DID WHAT I THOUGHT IS THE BEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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ABOUT A MONTH AFTER PURCHASING MY USED JEEP, I WAS COMING TO A STOP ON A CITY STREET AND MY JEEP POWERED OFF COMPLETELY. AFTER TAKING THE JEEP IN TO THE DEALERSHIP THEY FIXED THE FUEL PUMP RELAY, WHICH WAS RECALLED ,AND SENT ME ON MY WAY. SINCE THEN MY JEEP HAS POWERED OFF 5 TIMES (ONCE WHILE ENTERING THE HIGHWAY, TWICE WHILE EXITING THE HIGHWAY, ONCE WHILE MAKING A U-TURN UNDER THE HIGHWAY AND ONCE ON A CITY STREET) EACH TIME WHILE BRAKING. I'VE HAD NO POWER BRAKES OR STEERING EACH TIME.

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ALTERNATOR NEEDED REPLACEMENT WAS NOT PART OF RECALL ON OTHER GRAND CHEROKEE MODELS. DID HAVE WARNING SO CAR WAS LEFT IN A SAFE PLACE BEFORE IT WOULD STALL.

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I ENGAGED THE FACTORY INSTALLED REMOTE START IN SIDE MY GARAGE. WITHIN 3 MINUTES THE ENGINE WAS ON FIRE. THE FIRE ORIGINATED JUST IN FRONT OF THE PASSENGER SEAT BUT UNDER THE HOOD. I PRESSED THE START BUTTON IN ORDER TO TURN THE CAR OFF OF AUXILIARY. FLAMES ENGULFED THE ENGINE AND MY HOUSE.

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UNEXPECTED ENGINE STALL OUT WHILE DRIVING.

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I EXPERIENCED A LOSS OF BRAKES ON MY GRAND CHEROKEE. I PUSHED THE PEDAL TO THE FLOOR AND COULD HEAR AIR ESCAPING, BUT I HAD VERY LITTLE BRAKE. I HAD TO PUSH EXCEEDINGLY HARD TO STOP THE VEHICLE. FORTUNATELY, I WAS NOT DRIVING IN HEAVY TRAFFIC AND COULD GET TO MY LOCAL GARAGE. AT THE GARAGE I WAS TOLD THE BOOSTER NEEDED REPLACED AS IT HAD FAILED.SINCE WE HAD THE SAFETY RECALL DONE IN DECEMBER 2014 IT SEEMED STRANGE THAT THE BRAKE BOOSTER FAILED. AFTER READING OTHER COMPLAINTS, IT APPEARS THAT JEEP IS AWARE OF THE ISSUE AND THAT THE RECALL DID NOT SOLVE THE PROBLEM. FORTUNATELY, I WAS NOT IN A SERIOUS ACCIDENT....UPDATED 02/22/17 *BF *TR

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I HAD MY JEEP IN SOME TIME AGO FOR THE BRAKE BOOSTER RECALL BUT OVER THE LAST FEW MONTHS, I HAVE BEGUN TO NOTICE A SOUND OF AIR WHEN I AM PRESSING THE BRAKE PEDAL. SOME INFORMATION THAT I HAVE FOUND SEEMS TO DENOTE THIS AS AN ISSUE WITH THE BRAKE BOOSTER FAILING. I NEED TO KNOW IF THIS MEANS THAT THIS WAS NOT FIXED WHEN I TOOK IT IN FOR THE RECALL REPAIR AS THIS SEEMS TO BE GETTING WORSE AS TIME GOES BY. THE DATE BELOW IS AN ESTIMATE BASED ON WHEN THIS STARTED BUT IT IS NOT A DIRECT DAY OF OCCURRENCE. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS NOW.

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BROUGHT MY 2012 JEEP GRAND CHEROKEE TO THE DEALERSHIP THAT I PURCHASED IT FROM 6 MONTHS PRIOR FOR AN OIL CHANGE. WHEN PICKING IT UP THEY TOLD ME THERE WAS A SIGNIFICANT LEAK AND HANDED ME A QUOTE TO REPLACE THE POWER STEERING RACK FOR 1700 DOLLARS. NOT WHAT I WANTED TO HEAR FROM A CERTIFIED VEHICLE I PURCHASED WITH LESS THAN 50000 MILES.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO START BUT FAILED TO SHIFT OUT OF PARK. IN ADDITION, THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE TRANSMISSION MODULE, THE WIPER MOTOR AND THE (TIPM) TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

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MY BRAKES STOPPED WORKING WHILE STOPPED AT A STOP LIGHT. THE BRAKE PEDAL KICKED BACK AND FORCED MY FOOT UPWARDS. I WAS AT THAT POINT NO LONGER ABLE TO DEPRESS THE BRAKE PEDAL. I STARTED CRAWLING FORWARD AND WHEN THE LIGHT TURNED GREEN SLOWLY ACCELERATED TO A PARKING LOT. I HAD TO PRESS ON THE BRAKES AS HARD AS I WAS ABLE AND SLOWLY CAME TO A STOP. THERE WAS EXTREME RESISTANCE TO DEPRESSING THE PEDAL AND A GRINDING/HISSING NOISE COMING FROM ENGINE COMPARTMENT. IT ALSO SOUNDED LIKE THE BRAKES WERE GRINDING AT THE WHEELS. I WAS LUCKY TO BE AT A STOP LIGHT AND NOT TRAVELING AT HIGH SPEED WITH MY CHILDREN. THE VEHICLE WAS TOWED TO DEALERSHIP AND THEY ARE DIAGNOSING.

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UNEXPECTED ENGINE STALL WHILE DRIVING ON FREEWAY. THIS IS THE SECOND TIME EXPERIENCING UNEXPECTED STALL OUT WHILE DRIVE AFTER THE RECALL WAS COMPLETED.

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WAS DRIVING WITH MY FAMILY, BATTERY LIGHT CAME ON AND CAR SHUT OFF AT THE LIGHT, CAR STARTED TO MAKE A WHISTLING NOISE BEFORE LIGHT CAME ON. RESTARTED CAR LIGHT WAS NO LONGER ON AND NOISE GONE. DROVE ABOUT 5 MILES ON THE HIGHWAY AND ALL THE DASH LIGHTS CAME ON. WINDSHIELD WIPERS TURNED ON THEN LOST COMPLETE POWER OF CAR. UNABLE TO STEER USE EMERGENCY LIGHTS OR BRAKES, LUCKILY WAS ABLE TO COAST TO A STOP AND NOT GET HIT. CAR TOWED TO OUR MECHANIC, MECHANIC SAID RECALL DUE TO DEFECTIVE ALTERNATOR. HAD IT TOWED TO LOCAL DEALERSHIP SJ DENHAM, CHRYSLER AND DEALERSHIP TELLS US THERE IS NO RECALL ON OUR CAR FOR ALTERNATER. 10-12 DAYS TO GET ALTERNATER. WON'T PROVIDE RENTAL OR LOANER. CAR SITS AT DEALERSHIP WAITING FOR ALTERNATER. CHRYSLER SAID THEY WOULD ASSIGN A CASE MANAGER AND MAKE IT UPSCALE CASE, THAT THEY WOULD CALL US WITHIN 48 HOURS, 2 DAYS LATER WE HAVE NOT RECEIVED A CALL. DEALER IS CHARGING OUR EXTENDED WARRANTY FOR THIS SERVICE AND SAID WE HAVE TO PAY 100.00 DEDUCTIBLE AND 40.00 FOR THE BELT THAT WAS DAMAGED. THEY ALSO WANTED 50.00 IF WE WANTED THEM TO LOCATE THE ALTER ER WITHIN 3 DAYS. WE DECLINED PAYING 50.00 STATING THIS SHOULD BE PART OF THEIR CUSTOMER SERVICE .

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I HAVE MADE 4 CALLS TOTAL TO FRONTIER IN LUBBOCK AND ALL AMERICAN IN MIDLAND WITH NO RESPONSE ON RESOLVING THE RECALLS P36, P14 AND FUEL PUMP RELAY. FIRST CALL WAS MADE IN OCTOBER 2015. LEFT 2 VOICE MESSAGE2 AND TALKED TO 2 REPS. THAT SAID THEY WOULD CALL BACK TO SCHEDULE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,670.

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UCONNECT IS NO LONGER WORKING, LOOKED ONLINE AND IN JEEP FORUM MANY PEOPLE HAVE BEEN COMPLAINING ABOUT THIS PROBLEM FOR YEARS AND JEEP AND IPHONE ARE WELL AWARE OF THE PROBLEM, I CALLED THE JEEP UCONNECT TELEPHONE NUMBER AND IF THEY CANNOT DO A SOFT RESET YOU MUST GO TO THE DEALER TO FIX THE PROBLEM, IF YOU ARE OUT OF WARRANTY YOU MUST PAY, HAS BEEN GOING FOR A LONG TIME AND TIES BACK TO IPHONE ISSUES WITH IPHONE UPDATES. WHEN ASKED WHY I NEED TO PAY FOR A SERVICE THAT NEEDS TO BE RESET DUE TO A MANUFACTURER PROBLEM I WAS INFORMED THAT THIS IS JUST THE WAY IT IS.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) WAS DIRECTLY RELATED TO THE FAILURE. HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL SINCE IT WAS EQUIPPED WITH AN 180 AMP INSTEAD OF AN 160 AMP ALTERNATOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 05/18/16*LJ UPDATED 05/19/6.*JB

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TAKADA RECALL TOOK CAR HAD 4 RECALLS DONE NOW HARD TO START AND WHILE DRIVE SHOUT DOWN

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TAKADA RECALL HAD RECALLS DONE CAR STILL HARD TO START AND NOW DIES WHEN DRIVING GETTING ANGRY WITH THE WHOLE CAR VERY DANGEROUS WITH KIDS IN CAR

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ON THE FIRST OF MARCH, MY WIFE AND DAUGHTER WERE ABOUT TO START THEIR DAY IN THE USUAL WAY. SHE OPENED THE GARAGE DOOR AND USED HER KEY FOB TO REMOTE START OUR 2012 JEEP GC LIMITED ( AROUND 42K MILES) ( FACTORY INSTALLED REMOTE STARTER) SHE WALKED AWAY FOR LESS THAN 4 MINUTES AND RETURNED TO SEE SMOKE COMING FROM FRONT PASSENGER SIDE OF JEEP. SHE CALLED FOR ME, AND PUSHED THE AUX BUTTON TO BE SURE THE VEHICLE WAS OFF. I CAME RUNNING AND DESPITE MY ATTEMPTS TO OPEN THE HOOD AND BEAT BACK WHAT QUICKLY ESCALATED INTO OPEN FLAMES I RETREATED TO ENSURE MY FAMILY'S SAFETY AND TO BE SURE THE EMERGENCY RESPONDERS WERE CALLED. THANKFULLY I WAS ABLE TO REMOVE SOME POTENTIAL FUEL FOR THE FIRE BY REMOVING OUR SECOND CAR FROM THE GARAGE (ALSO A CHRYSLER) AND SECURING THE DOOR BETWEEN THE HOUSE AND GARAGE. LUCK INTERVENED WHEN THE FLAMES DESTROYED THE GARAGE DOOR ASSEMBLY CAUSING THE GARAGE DOOR TO FALL AND HELP REMOVE SOME OXYGEN FROM THE FIRE. EVENTUALLY FIRST RESPONDERS ARRIVED AND WERE ABLE TO KNOCK DOWN THE FIRE WITH FOAM . LATER THE FIREMEN PUSHED THE JEEP INTO THE DRIVEWAY TO ENSURE IT WAS DOUSED. THOUGH THE REMOTE START MAY NOT BE DIRECTLY RESPONSIBLE FOR WHATEVER ARC SPARKED THE FIRE, IT'S MY BELIEF THAT ITS USE CONTRIBUTED DIRECTLY TO THE CONDITIONS THAT CONFLAGRATED THE SITUATION. IF THE WIRING HARNESS IS OTHERWISE SUSPECT I WOULD NOT BE SURPRISED CONSIDERING RECENT REVELATIONS ON RELATED MODELS. THE VEHICLE WAS JUST REMOVED FROM THE SITE TODAY 3/9/2016 TO COPART FACILITY, BY INSURANCE COMPANY FOR FURTHER INVESTIGATION INTO THE SOURCE OF THE FIRE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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SOME TIMES CAR WILL CRANK ,BUT NO START ,HAS HAPPENED AT LEAST 5 TIMES SINCE I BOUGHT THE CAR USED 2 MONTHS AGO ,REPEATED TIME EVENTUALLY WILL START WE ARE WORRIED THAT CAR WILL STALL WHILE DRIVING .WAS IN A DEALER FOR THIS PROBLEM ONCE ALREADY BUT THEY SAID THEY COULDNT REPRODUCE .I HEARD OTHER JEEP OWNERS HAVING SAME PROBLEM AND ITS SOMETHING TO DO WITH TIPM MODULE EXTREMLY EXPENSIVE REPAIR ,

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