What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

THE ABILITY TO MANUALLY DOWNSHIFT THE AUTOMATIC TRANSMISSION WHILE DRIVING ANYWHERE FAILED AT ABOUT 63,000 MILES. THIS NECESSITATES THE USE OF ONLY THE BRAKES TO SLOW THE VEHICLE WHEN DRIVING DOWN HILL. BECAUSE THE BRAKE ROTORS ARE UNDERSIZED, THIS CAUSES THE ROTORS TO WARP.

NHTSA ODI 11091167

THE COMPASS STOPPED WORKING IN ALL CASES WHETHER MOVING OR NOT.

NHTSA ODI 11091173

THE BACKUP CAMERA STOPPED WORKING IN ALL CASES WHEN THE VEHICLE IS IN REVERSE.

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THE ENGINE TURNED OFF WHILE I WAS DRIVING. THE ONLY EXPLANATION IS THAT THE BATTERY IN THE KEY DIED. I WAS EXTREMELY LUCKY THAT I DID NOT GET IN AN ACCIDENT. PLEASE LET PEOPLE KNOW. THIS IS EXTREMELY DANGEROUS.

NHTSA ODI 11089026

HELLO, WAS HOPING YOU COULD GUIDE ME. I HAVE BEEN HAVING ISSUES WITH MY JEEP SHUTTING OFF WHILE DRIVING. I COULD BE ON THE FREEWAY AT A LIGHT OR EXITING THE FREEWAY AND IT SHUTS OFF. THIS ISSUE HAS BEEN GOING SINCE THE END OF 2016. I DECIDED TO TAKE IT TO ANOTHER DEALER THEY NOW SAY THEY HAVE FOUND A PROBLEM, BUT NOW JEEP IS SAYING SINCE I AM OVER MY MILES THEY CANNOT COVER THE CHARGES. CAN YOU PLEASE HELP? *TT *TR

NHTSA ODI 11088930

ON APRIL 16, 2018, I TOOK MY CAR INTO THE GLENDALE CHRYSLER JEEP DODGE DEALERSHIP IN GLENDALE, MO, TO OBTAIN THE ALTERNATOR DIODE THERMAL FATIGUE RECALL REPLACEMENT. DURING THEIR INSPECTION, I WAS NOTIFIED THAT I ALSO NEEDED TO REPLACE THE RACK AND PINION POWER STEERING MODULE DUE TO LEAKING FLUID FOR $2300.00. THIS ITEM IS CONNECTED TO THE RECALL OF THE ALTERNATOR DIODE THERMAL FATIGUE PROBLEM. IN ADDITION, I WAS NOTIFIED BY THE INSPECTOR THAT I HAD TO REPLACE THE RIGHT REAR SHOCKS, ALSO DUE TO BROKEN SEALS AND LEAKING FLUID. THIS CAR OBVIOUSLY IS EXPERIENCING SYSTEMIC FAILURES, FOR WHICH JEEP SHOULD BE HELD RESPONSIBLE, SINCE THE CAR HAS ONLY BEEN DRIVEN BY MYSELF AND HAS ONLY 46,000 MILES ON IT. THESE CORE ITEMS SHOULD LAST AT LEAST 100,000 MILES. I HAVE FOUND THAT THE DEALERSHIP IS CHARGING ME ALMOST TWICE THE GOING RATE FOR REPLACING THESE ITEMS, AND THIS IS QUITE UPSETTING. I HAVE FOUND INFORMATION ON THE INTERNET THAT THERE ARE MANY SIMILAR COMPLAINTS ABOUT THESE ELECTRICAL FAILURES, AND FEEL STRONGLY THAT YOUR ORGANIZATION SHOULD ISSUE A RECALL RE THE RACK AND PINION POWER STEERING MODULE AS SOON AS POSSIBLE. THIS IS A VERY DANGEROUS FAILURE AND SHOULD BE JEEP'S RESPONSIBILITY. MY CAR HAS HAD REGULAR SERVICE CHECK-UPS, THE LAST ONE BEING ON DECEMBER 9, 2017, TO OBTAIN THE BRAKE BOOSTER WATER SHIELD RECALL REPLACEMENT - ANOTHER FAILURE. BETWEEN DECEMBER 9 AND APRIL 16, THE CAR WAS NOT DRIVEN MORE THAN A FEW HUNDRED MILES, AND ALWAYS GARAGED AND CLEAN. NO ACCIDENTS IN ITS HISTORY. AND YET, ITS ELECTRICAL SYSTEM SEEMS TO BE DISINTEGRATING. I FEEL MY LIFE IS IN DANGER IN THIS CAR, AND I OBVIOUSLY CANNOT SELL IT WITHOUT THESE ITEMS BEING FIXED, HARMING ME FURTHER FINANCIALLY. PLEASE ACT ON THIS COMPLAINT AS SOON AS POSSIBLE.

NHTSA ODI 11088542

CAR STALLED AFTER STARTING AND BACKING OUT OF DRIVEWAY. HAS NOT BEEN STARTING AFTER UNTIL MULTIPLE ATTEMPTS AND STALLING AFTER STARTING. A FEW YEARS AGO IT STALLED IN THE MIDDLE OF AN INTERSECTION IN PINELLAS PARK FLORIDA WHILE MY HUSBAND WAS DRIVING 25 MPH WITH OUR CHILDREN. AAA THOUGHT IT WAS A LOOSE BATTERY CABLE. CAR ALSO HAS FAILED TO START OFF AN ON OVER THE LAST FEW YEARA AND VARIOUS PARTS HAVE BEEN REPLACED YET PROBLEM PERSISTS AND IS NOW GETTING WORSE. NOW WE ARE VERY CONCERNED THAT THE REAL CAUSE OF THESE PERSISTENT PROBLEMS HAVE GONE UNDETECTED AND WE HAVE A MALFUNCTIONING TIPM.

NHTSA ODI 11084902

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE FAILURES, SUCH AS THE FOUR WHEEL DRIVE AND WINDSHIELD WIPERS WOULD ACTIVATE INDEPENDENTLY, THE TRACTION CONTROL AND ENGINE INDICATORS ILLUMINATED, AND THE KEY FOB FAILED TO START THE ENGINE. THE CONTACT REPLACED THE VEHICLE BATTERY HERSELF; HOWEVER, THE FAILURES PERSISTED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 118,000.

NHTSA ODI 11084700

2012 JEEP GRAND CHEROKEE. CONSUME WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. CONSUMER WOULD ALSO LIKE TPIM REPLACED ALONG WITH ALL VEHICLE RECALLS ASSOCIATED WITH VEHICLE REPAIRED. *LD THE CONSUMER STATED A/C NOT WORKING. *TR

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB BAKER CHRYSLER JEEP DODGE RAM IN CARLSBAD, CALIFORNIA 92008 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11082675

CAR WAS TRAVELLING ON A RURAL ROAD AND DRIVER FELL ASLEEP AT THE WHEEL. HIT AN ELECTRICAL POWER POLE APPROXIMATELY 12 INCHES INSIDE THE DRIVERS SIDE HEAD LAMP AT SPEEDS APPROXIMATELY AT 40 -45 MPH. CAR THEN PROCEEDED TO TRAVEL ANOTHER APPROXIMATE 25-30 YARDS BEFORE TURNING 90 DEGREES AND CRASHING THE REAR OF THE CAR INTO THE CORNER OF A BLOCK BUILDING. THE DRIVER WAS UNHURT HOWEVER THE AIR BAGS FAILED TO DEPLOY TO PROTECT THE DRIVER.

NHTSA ODI 11083107

OVER THE LAST YEAR I HAVE HAD MY JEEP GRAND CHEROKEE IN FOR SERVICE WITH THE DEALERSHIP I PURCHASED IT FROM FOR VARIOUS THINGS FROM STANDARD OIL CHANGE/TIRE ROTATION TO A VERY SERIOUS ISSUE THAT INVOLVED THE JEEP SHUTTING DOWN OR STALLING WHILE BRAKING. THIS HAPPENS ARE VARIOUS TIME FOR REASONS THAT NO ONE CAN SEEM TO RESOLVE. THE DEALERSHIP SERVICE DEPARTMENT HAS NOT MADE ONE REPAIR TO THE VEHICLE EACH TIME I BRING IT IN BECAUSE IT DOES NOT SHOW A CODE & THEY CANNOT RECREATE THE PROBLEM, SO THEY GIVE ME NONSENSE REASON FOR IT HAPPENING, THE LATEST BEING SHORT A QUART OF OIL. WELL NEEDLESS TO SAY, THEY TOPPED OFF THE OIL & GUESS WHAT, THE JEEP STALLED THE NEXT DAY WHILE EXITING THE FREEWAY. I CANNOT EXPRESS ENOUGH HOW SCARY IT IS TO BE DRIVING AND HAVE YOUR VEHICLE SHUT DOWN AS YOU HAVE NO IDEA IT HAS DONE THIS UNTIL YOU TRY TO STEER AS YOU NO LONGER HAVE POWER STEERING. LIGHTS ARE STILL ON; RADIO IS STILL PLAYING BUT YOU HAVE NO POWER TO YOUR DRIVING ABILITIES. I HAVE EXPRESSED TO THE SERVICE DEPARTMENT WITH 2 SERVICE TECHNICIANS (NICK & JIM) AND THE SERVICE MANAGER (KEN) AND NOTHING HAS BEEN DONE. I HAVE SHARED WITH THEM THE REVIEWS AND POSSIBLE FIXES I HAVE FOUND ONLINE BUT THEY REFUSE TO EVEN LOOK AT THOSE ITEMS BECAUSE THERE IS NO CODE INDICATING THAT IS THE PROBLEM. I HAVE A CAR PAYMENT FOR A VEHICLE THAT I DON'T FEEL SAFE DRIVING BECAUSE I DON'T KNOW WHEN IT MIGHT SHUT DOWN AGAIN & NO ONE AT EWALD CHRYSLER JEEP DODGE RAM FRANKLIN WILL DO ANYTHING TO HELP ME.

NHTSA ODI 11081508

I HAVE A 2012 JEEP GRAND CHEROKEE - THE FUEL PUMP WILL TURN OFF FROM TIME TO TIME WHILE VEHICLE IS IN MOTION. SOMETIMES ON THE HIGHWAY AS I AM TRAVELING 60+ MILES PER HOUR . IT WAS DIAGNOSED AS A FUEL PUMP RELAY PROBLEM , I DISCOVERED THAT THERE WAS AN ISSUE AND A RECALL WITH THESE VEHICLES HAVING FUEL PUMP RELAY PROBLEMS. I BROUGHT IT INTO GET FIXED AND IS STILL TURNING OFF WHILE I AM DRIVING , CAUSING A VERY DANGEROUS SITUATION!

NHTSA ODI 11081539

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE BOOSTER RECALL REPAIRS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED ON 02/15/2018 THE VEHICLE STALLED WITHOUT WARNING MAKING THE VEHICLE INOPERABLE. THE DEALERSHIPS RESOLUTION WAS REPLACING THE ELECTRO-HYDRUALIC POWER STEERING AND THE AMP ALTERNATOR PER RECALL. *TR

NHTSA ODI 10745313

THE LEATHER DASH HAS BUBBLED AND PULLED COMPLETELY AWAY FROM THE WINDSHIELD. THIS STARTED HAPPENING BEFORE 10,000 MILES.

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THIS PROBLEM HAS HAPPENED QUITE A FEW TIMES WHERE THE VEHICLE IS PARKED WE PRESS THE BUTTON TO START THE VEHICLE,IT WONT START. WE HAVE TO TAKE THE BUTTON OUT START THE VEHICLE WITH THEY KEY BUT ON 3/18/18 THE RADIO WAS ON ONCE WE PARKED THE CAR ONCE THE VEHICLE WAS STARTED IT TOOK ABOUT 2 MINUTES FOR THE RADIO TO COME ON . IT WAS ALSO SAYING THAT THE KEY BATTERY WAS LOW FUNNY THING IS I JUST REPLACED THE BATTERY IN THE FOB ON 3/16/18. THIS IS AN INTERMITTENT PROBLEM I THINK JEEP NEEDS TO TAKE CARE OF. FROM WHAT I WAS READING IT IS THE TOTALLY INTEGRATED CONTROL MODULE(THE COMPUTER) WHICH CAN BE VERY COSTLY AND APPARENTLY THAT PART IS ON BACKORDER. SO THERE ARE QUITE A FEW JEEP OWNERS WITH THIS SAME PROBLEM. I HAVE READ THAT THE VEHICLE CAN COMPLETELY SHUT DOWN AT ANY SPEED AND YOU LOSE POWER STEERING AND BRAKES WHICH IS A HUGE SAFETY PROBLEM.

NHTSA ODI 11080360

2012 JGC ,54K MILES . I APPEAR BETTER OFF THAN SOME,AS MY JEEP'S ONLY REAL ISSUE ,AT THE MOMENT, IS THAT IT CRANKS BUT WONT START. DISCONNECTING THE BATTERY AND LEAVING IT FOR AN HOUR WILL RE BOOT THE TIPM AND CAR WILL START. DEALERSHIP SINGULARLY UNHELPFUL, AND CHRYSLER CUSTOMER SERVICE DECLINED TO HELP. I CAN SEE WHY.

NHTSA ODI 11080016

WITH ONLY 50,800 MILES CHECK ENGINE LIGHT PRODUCED SEVERAL CODES. I TOOK THIS VEHICLE TO 3 DIFFERENT PLACES FOR A DIAGNOSTIC TEST. THEY SAID IT WAS POWER STEERING / A/C COOLANT LEAKING. WITH THE 2ND DIAGNOSES THEY FOUND A LEAK WITH THE AUXILIARY COOLER (TRANSMISSION FLUID). SO I HAD A COMPLETE TRANSMISSION FLUSH WORK DONE, BUT IT'S STILL LEAKING..

NHTSA ODI 11079990

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT'S FOOT SLIPPED OFF THE BRAKE PEDAL ONTO THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO A BARN. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT DIAGNOSED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11078855

I WAS DRIVING DOWN AN OFF RAMP TOWARDS A RIGHT TURN AT ABOUT 20-30 MPH . I ATTEMPTED TO MAKE THE RIGHT TURN AND BRAKE PEDAL WAS VERY HARD , GAS PEDAL WASN'T RESPONDING AND STEERING WHEEL LOCKED UP(NO TURNING) . THE JEEP SLOWED AND NEARLY HIT PARKED CARS SINCE BRAKES AND STEERING WERE NOT WORKING . WHEN JEEP FINALLY STOPPED , I SHIFTED INTO PARK AND PUSHED IGNITION OFF BUTTON . I WAITED A FEW MOMENTS THEN PUSHED START BUTTON AND IT STARTED UP WITH NO CHECK ENGINE LIGHT OR SERVICE MESSAGE . I BELIEVE ALTINATOR OR TIPM FAILED WHILE I WAS DRIVING . I DON'T BELIEVE MY VEHICLE QUALIFIED FOR T37 ALTINATOR RECALL OR TIPM RECALL THAT WAS ISSUED . I DON'T WANNA PUT MY 2 YEAR OLD SON IN THIS JEEP ANYMORE , HE DESERVES BETTER THAN THAT . 2012 GRAND CHEROKEE 5.7 ALTITUDE WITH ONLY 28000 MILES . I DON'T FEEL SAFE DRIVING THIS JEEP ANYMORE UNTIL ISSUE IS RESOLVED .

NHTSA ODI 11078593

WHEN PARKED, I TRIED TO LOCK CAR USING KEY FOB, WHICH ARMED THE ALARM BUT DID NOT LOCK THE DOORS. I TRIED USING MASTER POWER LOCK ON DRIVER SIDE DOOR TO LOCK IT, BUT THIS DIDN'T WORK EITHER (NONE OF THE DOORS WILL LOCK). SEPARATELY, AFTER LEAVING THIS PARKED SPOT, I TRIED USING THE WINDSHIELD WASHERS WHILE DRIVING TO CLEAN THE WINDSHIELD, BUT THE SPRAYERS DID NOT WORK. ONLY THE WIPER BLADES ACTIVATED. AFTER A DIAGNOSTIC TEST BY REPAIR SHOP, I'M TOLD THE TOTALLY INTEGRATED POWER MODULE NEEDS TO BE REPLACED.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE WINDSHIELD WIPERS ACTIVATED, THE INTERIOR LIGHTING FLASHED, THE BACK UP SENSOR TURNED OFF, AND THE BATTERY AND TRACTION CONTROL INDICATORS ILLUMINATED. THE CONTACT CALLED NORTHTOWN CHRYSLER JEEP DODGE (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150) AND LEFT A VOICE MESSAGE FOR A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 101,000.

NHTSA ODI 11076343

VEHICLE WON;T START DUE TO A TIPM STARTER /FUEL RELAY IS THIS A RECALL.

NHTSA ODI 11076136

COOLANT ON JEEP WENT TO 245 RED LIGHT WENT ON.WHITE SMOKE WITH BAD SMELL OUT OF THE EXHAUST AND NO HEAT.BURNING SMELL OUTSIDE OF CAR..TOOK THE CAR TO PETBOYS. THEY FILLED IT WITH ANTIFREEZE AND SAID IT COULD BE THE HEAD GASKET ..TOOK IT TO JEEP DEALER RAN TEST SAID IT WAS FINE...4 DAYS LATER WENT TO 245 AGAIN BURNING SMELL AND WHITE SMOKE OUT OF EXHAUST.. FILLED IT WITH ANTIFREEZE AGAIN.DROVE ON HIGHWAY AND LOCAL STREETS...I'M AFRAID THE JEEP WILL GO ON FIRE..PLEASE HELP, ME..THANK YOU

NHTSA ODI 11075409

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT OPERABLE ONCE IT WAS PLACED IN THE ON POSITION. IN ADDITION, THERE WAS AN ABNORMAL TICKING SOUND EMITTED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO RICHARDSON CHRYSLER JEEP DODGE RAM (1321 N CENTRAL EXPY, RICHARDSON, TX) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE. A DIAGNOSTIC TEST WAS NOT PERFORMED DUE TO THE COST. THE ALTERNATOR WAS REPLACED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AFTER BEING CHARGED FOR THE ALTERNATOR REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

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