What 1,637 owners told NHTSA about the 2012 Jeep Grand Cherokee Srt

WIND SHIELD WIPERS, OVER DRIVE LIGHT AND HEAD LIGHTS ON AND CAN NOT TURN OFF. SIGNAL LIGHTS AND INTERIOR LIGHTS NOT WORKING.

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AT 150,000 MILES, DEVELOPED A LEAK IN THE COMBINATION A/C CONDENSER/TRANSMISSION COOLER UNIT. THE DEALER SAYS THIS IS ESSENTIAL TO THE TRANSMISSION BUT NOT CONSIDERED AS PART OF THE DRIVETRAIN. THIS DEFECT SEEMS TO BE VERY COMMON WITH THE WK2 MODEL JEEP GRAND CHEROKEE BEGINNING IN 2011 THROUGH THE PRESENT. THERE SHOULD BE A RECALL TO CORRECT THIS DESIGN DEFECT

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MY JEEP CUTS OFF WHEN I'M DRIVING AND STALLS AT TIMES THE CHECK ENGINE LIGHT HAS BEEN ON ALSO SINCE I PURCHASED IT. WAS TOLD THE CODES HAD TO BE RESET. TOOK VEHICLE TO DEALER OVER 10 TIMES AFTER I PURCHASED IT DEALER SENT IT OUT OTHER PLACES SEEN NOTHING TURNED OFF CODES IT SEEMED OK THEN EVERY SINCE THEN IT DOES THE SAME THING OVER AND OVER NOW MY WARRANTY IS OUT THEY SEE AN ISSUE I HAD EXTENDED BUT THEY ONLY REPAIRED RECALLS THEY SAY BUT MY LIGHTS STILL FOG FROM THE RECALL AND ELECTRICAL STILL ISSUE!

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, WHITE SMOKE EMERGED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TURNED OFF, THE HOOD WAS OPENED, AND FLAMES APPEARED. AS SOON AS THE BATTERY WAS DISCONNECTED, THE FIRE STOPPED. NEITHER THE POLICE NOR THE FIRE DEPARTMENTS WERE NOTIFIED. THE VEHICLE WAS REPAIRED ON 1/16/18 BY THE DEALER (A. J. DOHMANN CHRYSLER INC, 802 ROBINSON DRIVE, BERWICK, LA 70342) FOR UNKNOWN RECALLS RELATING TO THE BRAKE BOOSTER AND ALTERNATOR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 34683314 WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE DASHBOARD AND DOOR PANELS WERE CRACKING. THE VEHICLE WAS TAKEN TO THE DEALER (TATE CHRYSLER JEEP DODGE FREDERICK, 5629 BUCKEYSTOWN PIKE, FREDERICK, MD 21704, (301)-663-6126) WHERE IT WAS DIAGNOSED THAT THE CARBON FIBER PANELS AND DOOR APPLIQUE PANELS WERE CRACKED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,000. THE VIN WAS NOT AVAILABLE.

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WHILE BRAKING TO TAKE A RIGHT TURN (BRAKING FROM ~40MPH TO 15MPH) POWER STEERING WAS LOST. FOUGHT THE CAR AROUND THE TURN, THEN PRESSED THE ACCELERATOR, NOTHING HAPPENED. LOOKED AT THE TACHOMETER AND IT SHOWS 0RPM, TRIED TO BRAKE FURTHER AND NOW HAVE NO BRAKES. COAST TO A STOP. NO WARNING LIGHTS SHOWED. ALL ELECTRONICS WERE FUNCTIONING NORMALLY. PLACED CAR IN PARK THEN STARTED AS NORMAL. MODEL YEAR IS 2012Z HAS 130000 MILES. THIS HAS NEVER HAPPENED BEFORE. NO INDICATION WHATSOEVER OF ANY PROBLEM PREVIOUSLY

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. NISSANI BROTHERS CHRYSLER, DODGE, JEEP, RAM (5750 MESMER AVE STE B, CULVER CITY, CA 90230) DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT A REPRESENTATIVE FROM CHRYSLER NEEDED TO CONTACT THEM IN ORDER TO PERFORM THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TIPM SHOULD HAVE BEEN COVERED UNDER AN UNKNOWN RECALL. A VIN TOOL SEARCH FOUND NO RECALLS FOR THE VEHICLE. THE FAILURE MILEAGE WAS 50,000.

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THERMOSTAT HOUSING NEEDED TO BE REPLACED BECAUSE CHECK ENGINE LIGHT ON03

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A/A TRANS CONDENSER LEAK. FAULTY CONDENSER UNIT

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER (LIECHTY DODGE, 5080 ACADEMY LN, BESSEMER, AL 35022, (205) 432-7995) FOR A RECALL REPAIR CONCERNING THE ALTERNATOR. THE DEALER DIAGNOSED THAT THERE WAS A TRANSMISSION FLUID LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS INFORMED THAT IT WAS NOT INCLUDED IN THE ALTERNATOR RECALL. THE NHTSA CAMPAIGN INFORMATION WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 131,000.

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MY JEEP HAS DEVELOPED SEVERAL LARGE WRINKLES ON THE TOP OF THE DASHBOARD COVER. I'VE SEEN COMMENTS FROM OTHER JEEP OWNERS THAT HAVE THE SAME PROBLEM. MY CONCERN IS THAT THE WRINKLES IN AND STIFFNESS OF THE DASHBOARD COVER MIGHT INTERFERE WITH THE DEPLOYMENT OF THE PASSENGER-SIDE AIRBAG.

NHTSA ODI 11102634

TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE LOST BRAKE FUNCTIONALITY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (12220 E JERICHO TURNPIKE, HUNTINGTON, NY) AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND THE BRAKE ASSIST ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. THE VIN WAS NOT AVAILABLE. *TT UPDATED 9/25/18*JB

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE WINDSHIELD HAD A LOOSE CONNECTION THAT CREATED AN ABNORMAL NOISE AND VIBRATION. THE VEHICLE WAS TAKEN TO CABRERA AUTO (CARR #2 KM 82.2 SALIDA EXPRESO HATILLO, PR-2, ARECIBO, 00614, PUERTO RICO, 787-333-84100) TO BE SERVICED PER AN UNKNOWN TRANSMISSION RECALL. THE DEALER WAS INFORMED OF THE WINDSHIELD FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,500. *TT *JS

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE STALLED. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO SUBURBAN CHRYSLER DODGE JEEP RAM OF GARDEN CITY (32850 FORD RD, GARDEN CITY, MI 48135) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

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THE CAR STARTED OVERHEATING RANDOMLY WHILE DRIVING ON THE HIGHWAY. PULLED OFF, AND THE RADIATOR HOSE WAS LEAKING, AND THE BATTERY LIGHT TURNED ON, IN THE VEHICLE. THE CAR WAS LEAKING FLUID, BELIEVE IT TO BE RADIATOR, AND AC FLUID. TOOK THE JEEP INTO THE MECHANIC TO VERIFY THE ISSUE, AND FIGURE OUT WHAT WAS GOING ON. SHORTLY BEFORE TAKING THE JEEP TO THE MECHANIC, WHILE DRIVING, THE SERVICE 4WD LIGHT APPEARED, AND THEN THE RED LIGHTNING BOLT TURNED APPEARED AS WELL, ON THE DASH AS WELL. NOT SURE WHAT IS GOING ON WITH IT NOW.

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HAVE CONTACTED DEALER NUMEROUS TIMES TO ADDRESS TWO RECALLS. THEY STATE STILL WAITING FOR PARTS. HAVE BEEN WAITING MORE THAN ONE YEAR TO HAVE THESE RECALLS ADDRESSED.

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THE ALTERNATOR HAS BEEN WHINING FOR ABOUT 6 MONTHS AND THE BATTERY LIGHT PERIODICALLY ILLUMINATES. THERE IS A RECALL ON THIS ISSUE BUT THE PART IS ON BACK ORDER IF I WANT THE RECALL COMPLETED, THEY CAN HAVE IT CHANGED TOMORROW IF I PAY FOR IT OUT OF POCKET. MAKES NO SENSE WHEN PEOPLE'S LIVES ARE AT STAKE.

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ALTERNATOR AND PCM WAS SUPPOSEDLY REPLACED IN JULY 2017. HOWEVER, I NOW HAVE THE SAME PROBLEM AND IT IS WORSE. THE BATTERY LIGHT WILL COME ON INITIALLY THEN ALL OF A SUDDEN THE WINDSHIELD WIPERS START, RADIO WILL SHUT OFF AND THEN THE AIR CONDITIONING SUDDENLY STARTED TO BLOW OUT HOW AIR AND IT WAS BLOWN AT THE FEET. I TRIED ROLLING DOWN THE WINDOW BUT WAS UNABLE TO DO SO. THIS HAPPENED A FEW MORE TIMES WHEN UNDER REGULAR STRESS OF DRIVING ON THE HIGHWAY!

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VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING. NO INDICATIONS OF PROBLEM AS FAR AS WARNINGS. LOSES ALL ENGINE POWER, POWER STEERING, POWER BRAKES. HAPPENS WHEN SLOWING. ONCE SHIFTED TO NEUTRAL OR PARK, IT WILL RESTART WITHOUT ISSUE. INTERMITTENT DANGEROUS PROBLEM. NO FAULTS ACTIVE, NO DIAGNOSIS TO BE FOUND. VEHICLE IS UP TO DATE ON RECALLS AS FAR AS WE CAN TELL. CONCERNS FOR SAFETY ARE PRESENT. VEHICLE CURRENTLY HAS 128929 MILES, BUT THIS HAS HAPPENED 3-4 TIMES A YEAR RANDOMLY SINCE WE PURCHASED IT AT 33K IN 2014.

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THE METAL BEZEL ON CUP HOLDER TRIM PEELS AND CAUSES CUTS ON HAND AND FINGERS. ITS THE CENTER CONSOLE SHIFTER BEZEL TRIM WITH LIGHTENING ASSEMBLY. THIS HAS BEEN GOING ON FOR ABOUT A MONTH NOW.(65K MILES) I'VE CUT MY HAND MULTIPLE TIMES. I BELIEVE ITS THE HOT/COLD THAT CAUSES TO PEEL. POOR CRAFTSMANSHIP. 2012 JEEP GRAND CHEROKEE LAREDO.APPARENTLY ON JEEP FORUMS THERE ARE PLENTY OF COMPLAINTS THERE ABOUT THIS. I'M NOT THE ONLY ONE.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, SMOKE APPEARED FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO CHAMPION OF DECATUR INC. (3831 US-31, DECATUR, AL 35603) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SAME DEALER A SECOND TIME AND THE COMPUTER SYSTEM WAS RESET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 96,000. *TT

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AFTER RETURNING HOME FROM A 190 MILE TRIP, DURING WHICH WE EXPERIENCED NO MAINTENANCE ISSUES OR WARNING LIGHTS, MY WIFE AND I PARKED OUR JEEP IN OUR UNDERGROUND GARAGE. UPON UNPACKING OUR CAR WE COULD SMELL, WHAT APPEARED TO BE, AN ELECTRICAL SMELL WITH A CLOUD OF SMOKE FORMING AROUND THE CAR. WE WERE FORCED TO USE THE EMERGENCY KEY TO REENTER THE CAR TO INSPECT IT FOR FIRE AND TO OPEN THE HOOD IN ORDER TO CHECK THE ELECTRICAL SYSTEM. WE OBSERVED THE CAR FOR APPROXIMATELY TEN MINUTES UNTIL THE SMOKE CLEARED TO ENSURE THERE WAS NO LINGERING FIRE. THE JEEP WAS TOWED TO AN AUTO SHOP WHERE THEY DETERMINED THAT THE ALTERNATOR HAD COMPLETELY SHORTED OUT, THEREBY DESTROYING THE ENTIRE ELECTRICAL SYSTEM INCLUDING THE ALTERNATOR, COMPUTER AND BATTERY. WE CONSIDER OURSELVES VERY FORTUNATE THAT THIS INCIDENT DID NOT OCCUR WHILE WE WERE DRIVING ON THE INTERSTATE, OR THE CHESAPEAKE BAY BRIDGE WHICH WAS ON OUR ROUTE. WE HAVE SINCE LEARNED THAT CHRYSLER HAD ISSUED A RECALL FOR THIS ALTERNATOR IN 2017. HOWEVER, WE WERE NEVER NOTIFIED ABOUT THE RECALL. WE ARE CONCERNED THAT THIS COULD HAPPEN TO SOMEONE ELSE ON THE HIGHWAY WHILE THEY ARE DRIVING AND COULD BE DEVASTATING IF THEY LOSE CONTROL OF THE CAR DUE TO THE LOSS OF POWER, OR WORSE, A FIRE. WE ARE HOPING TO BE REIMBURSED BY CHRYSLER FOR THE COST OF REPAIR WHICH TOTALED $2,900.

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I HAD A RECALL ON ALTERNATOR WHICH I HAD RECALL ON AND DIDN'T RECEIVED A LETTER IN THE MAIL. SO ONE DAY I WAS DRIVING WITH MY FAMILY AND I SMELL SMOKE COMING MY HOOD WHICH I THOUGHT MY CAR WAS ON FIRE SO I PULL OVER AND GOT OUT THE CAR AND CALL ROAD SIDE SERVICE TO TOW MY CAR TO CHAMPIONSHIP OF DECATUR. THEY FIX THE RECALL ON THE ALTERNATOR AND DIDN'T REPLACE MY BATTERY WHICH WAS LOW. THEY CHARGE MY BATTERY AND EVERYTHING WAS FINE SO I PICK MY CAR UP AND WHEN DOWN THE STREET FOR 4 MILES AND MY CAR CUT OFF AGAIN SO I HAD TO GET TO AUTO ZONE TO GET A BATTERY. I HAVE A NEW BATTERY AND ALTERNATOR AND MY JEEP IS STILL NO POWERING ON. I DO NOT FEEL SAFE DRIVING MY VEHICLE ANYMORE I HAVE A 1 YEAR DAUGHTER AND ANOTHER BABY DUE ANY DAY NOW. SO HOW CAN WE RESOLE THIS ISSUE ITS NOT SAFE HAVING A ELECTRICAL SYSTEM PROBLEM.

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TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. LOU FUSZ CHRYSLER JEEP DODGE RAM FIAT (3480 STATE HWY K, O'FALLON, MO 63368, (636) 442-8100) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,164.

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MY CAR WAS RECALLED FOR THE ALTERNATOR PROBLEM AND REPAIRED. IN THE LAST COUPLE OF WEEKS THE VEHICLE IS MAKING THE SAME NOISES IT DID WH N THE ALTERNATOR FAILED.

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