What 269 owners told NHTSA about the 2012 Hyundai Genesis

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE APPLYING THE BRAKES AND COMING TO A STOP, THE VEHICLE SUDDENLY SHUT OFF. DURING THE INCIDENT, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE AIR CONDITIONING FAN CONTINUED TO OPERATE. THE CONTACT WAS ABLE TO IMMEDIATELY RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION HYUNDAI LOCATED IN COLUMBUS, GEORGIA, BUT THE FAILURE COULD NOT BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 172,000.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE PARKED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HYUNDAI DOTHAN, LOCATED AT 2329 ROSS CLARK CIRCLE DOTHAN, AL 36301 334-699-6416) WHERE IT WAS UNABLE TO BE DIAGNOSED DUE TO LACK OF FAILURE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

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THE SET POSITION OF THE SEAT WONT GO TO THE POSITION THE PUT IT ON AND THA SEAT GET STOCK FOR 10 TO 20 MINUTE AND THEN YOU CAN STAR MOVE AGAIN

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT CHANGED THE GEAR TO NEUTRAL, HIT THE START BUTTON, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (THORNTON ROAD HYUNDAI, LOCATED AT 669 THORNTON RD, LITHIA SPRINGS, GA 30122; (678) 535-3722) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWO OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER, BUT A REMEDY COULD NOT BE FOUND FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

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THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) IN MY VEHICLE NEEDS TO BE REPLACED PER THE HYUNDAI DEALERSHIP SERVICE DEPARTMENT, AT A COST OF $2600 ($1900 PART/$700 LABOR). THE BRAKE PEDAL PRESSES ALL THE WAY TO THE FLOOR AND DOES NOT STOP THE VEHICLE RELIABLY, NEARLY RESULTING IN ACCIDENTS ON MORE THAN ONE OCCASION. THE CAR IS NO LONGER SAFE TO DRIVE. I HAVE READ COUNTLESS COMPLAINTS IN HYUNDAI GENESIS OWNER FORUMS REGARDING THE FAILURE OF THESE HECU MODULES IN 2009-2012 MODELS, WHICH HYUNDAI HAS CLEARLY BEEN AWARE OF SINCE 2013, BUT AS FAR AS I CAN TELL, HAS DONE NOTHING TO ADEQUATELY RESOLVE. THIS IS A SERIOUS PROBLEM THAT AFFECTS THE SAFETY OF THE OWNER AND THEIR FAMILIES, AND IT SEEMS OUTRIGHT CRIMINAL THAT HYUNDAI HAS NOT BEEN FORCED TO REPLACE THESE HECU MODULES ON EVERY MODEL PRODUCED WITH THESE FAILING PARTS. NHTSA CAMPAIGN 13V489000 ADDRESSING THE INTERNAL CORROSION OF THE MODULE DUE TO DOT-3 BRAKE FLUID DOES NOT COVER MY VIN DUE TO THE MANUFACTURING MONTH IN 2012 (WHEN SUPPOSEDLY A DIFFERENT HECU BEGAN BEING USED), BUT AS MANY OTHER OWNERS HAVE COMPLAINED, THE MANUFACTURING DATES THAT HYUNDAI CLAIM THE PROBLEM AFFECTED ARE CLEARLY NOT ACCURATE. HYUNDAI WAS/IS AWARE OF THIS VERY DANGEROUS PART FAILURE AND SHOULD BE HELD ACCOUNTABLE FOR THE SAFETY OF THE VEHICLES THEY PRODUCE. I DID NOTHING BUT RAVE ABOUT THIS VEHICLE BEFORE THIS PROBLEM AND PLANNED ON BEING A GENESIS OWNER FOR LIFE ... I'M NOW DISGUSTED.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES AND THE CHECK BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE HYUNDAI DEALER (2329 ROSS CLARK CIRCLE DOTHAN, ALABAMA, 36301 PHONE NUMBER (800) 523-4030) WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE BATTERY WAS REPLACED FOUR TIMES; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100.

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HEADLIGHTS FLICKER OFF FOR SEVERAL SECONDS AT A TIME, USUALLY AFTER TURN SIGNAL CANCELS ITSELF. HAPPENS WHILE MOVING. CAN USUALLY REPRODUCE BY MAKING SLIGHT MOVEMENTS IN TURN SIGNAL STALK.

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3 TIMES OVER THE LAST 2 MONTHS THE CAR STALLED WHILE DRIVING AT LOW SPEEDS BETWEEN 15-25 MPH LEAVING ME WITH NO STEERING OR POWER BRAKES. THIS IS OBVIOUSLY A KNOW PROBLEM AS THERE ARE MANY WEB POSTINGS ABOUT THIS DANGEROUS PROBLEM. THIS HAPPENED ON BUSY STREETS WHILE SLOWING DOWN TO MAKE A TURN. TODAY WAS THE 3RD TIME IT HAPPENED

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HEADLIGHTS FLICKER ON AND OFF WHEN TURN SIGNAL IS ENGAGED, DANGEROUS AT NIGHT. HAPPENS WHILE IN MOTION OR SITTING AT A TRAFFIC LIGHT. CAR HAS JUST OVER 48K MILES

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH WITH THE ACCELERATOR PEDAL DEPRESSED WHILE MAKING A RIGHT OR LEFT TURN, THE VEHICLE STALLED WITH ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO LOCAL DEALER (MODERN HYUNDAI OF CONCORD, 965 CONCORD PKWY S, CONCORD, NC, 28027) WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE, NOR RETRIEVE ERROR CODES FROM THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, INFORMED THE CONTACT THAT THEY WERE AWARE OF THE FAILURE, AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

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WHILE DRIVING HOME, THE CAR AC STARTED BLOWING HOT AND THE DASH PANEL LIT UP, THE ENGINE TURNED ITSELF OFF AND I COASTED TO THE SIDE OF THE ROAD. AFTER STOPPING, I PRESSED ON THE BRAKES AND PUSHED THE START BUTTON AND THE CAR STARTED RIGHT UP AND I DROVE HOME, NO FURTHER PROBLEMS. THIS WAS ON A LAS VEGAS CITY STREET. THIS IS THE 6TH TIME THIS HAS HAPPENED IN LESS THAN A YEAR, TWICE IT WAS ON THE FREEWAY! WE JUST PICKED UP THE CAR FROM THE DEALERSHIP ON FRIDAY, TODAY IS MONDAY, THEY CLAIMED THAT THEY COULDN'T DUPLICATE THE PROBLEM, BUT DIDN'T KNOW THAT I HAD DOCUMENTED THE MILEAGE AND THEY DID NOT EVEN TEST DRIVE THE VEHICLE!

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 5 MPH AND APPROACHING AN INTERSECTION, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SWITCHED TO PARK AND RESTARTED THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWICE ON JULY 10, 2017. THE VEHICLE WAS TAKEN TO ORLANDO HYUNDAI IN ORLANDO, FLORIDA FOR DIAGNOSTIC TESTING AND THE THROTTLE BODY WAS CLEANED. THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

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WHILE DRIVING THE CAR TO WORK I NOTICED THAT THE BRAKES SUDDENLY WENT SOFT. THE CAR WOULD SLOW DOWN WHEN I HIT THE PEDAL BUT IN ORDER TO STOP THE CAR I HAD TO NEARLY PRESS THE BRAKE PEDAL TO THE FLOOR. LATER IN THE SAME DRIVE THE BRAKES FUNCTIONED NORMALLY. I DIDN'T NOTICE ANOTHER PROBLEM WITH THE BRAKES FOR AT LEAST A WEEK UNTIL MY DAUGHTER DROVE THE CAR AND NEARLY HIT SOMEONE BECAUSE THE BRAKES DID NOT STOP AS SHE EXPECTED. I NOTICED THAT IF I PUMPED THE BRAKE PEDAL THE PRESSURE WOULD RETURN FOR A WHILE BUT THEN IT WOULD GO SOFT AGAIN ONCE I DROVE IT AND THE PEDAL IS PRESSED. AT THE POINT THE PRESSURE WOULD NOT RETURN CONSISTENTLY AND IT WAS QUESTIONABLE IF THE CAR WOULD STOP I TOOK IT TO THE DEALERSHIP. THE SERVICE DEPARTMENT INFORMED ME THAT THE ABS MODULE HAS FAILED AND THAT IT WOULD BE A MATTER OF TIME BEFORE MY BRAKES WOULD TOTALLY FAIL. THERE WAS NO INDICATION OF THE ABS MODULE FAILING. NO ABS LIGHT; NO BRAKE LIGHT; NO CHECK ENGINE LIGHT. FOR THIS TO AFFECT THE SAFETY SYSTEM OF THE CAR I WOULD EXPECT THERE TO BE SOME TYPE OF INDICATION OF FAILURE. THE DEALER INFORMED ME THAT THE MODULE IS $2200 FOR REPLACEMENT! THE CAR IS ONLY 5 YEARS OLD WHY WOULD THE ABS MODULE FAIL IN SUCH A RELATIVELY NEW VEHICLE?

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHEN THE VEHICLE WAS STARTED, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO SAFFORD HYUNDAI (LOCATED AT 7615 LOISDALE ROAD, SPRINGFIELD, VA 22150, TEL: (703) 776-9040) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS PROVIDED CASE NUMBER: 10367277. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

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I PURCHASED THE CAR IN JANUARY 2017 AFTER 2 MONTHS OF HAVING THE CAR THE WINDOWS WOULD NOT GO UP. I WOULD HAVE TO WAIT HOURS FOR IT TO START BACK WORKING. THE SUSPENSION WAS LOW FOR A FEW WEEKS THEN IT WOULD SLOWLY COME BACK UP. BASICALLY MY WHOLE CAR HAS ELECTRICAL PROBLEMS BACK UP CAMERA GOES BLACK, THE ODOMETER HAS DEAD PIXELS, CAR EXTREMELY SLUGGISH, THE CAR SHAKES AND KILLS ALOT. ALSO WHEN I TURN THE HEATED SEATS ON IT TURNS OFF WITHIN 2 MINUTES. IT IS SO MUCH THE CAR IS DOING TO SAY THIS CAR HAS A CLEAN CARFAX.

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I WAS DRIVING TO MY WORK. I SAW RED LIGHT SIGNAL AND STEPPED ON BRAKE PEDAL. BUT THE PEDAL JUST WENT DOWN VERY SOFTLY WITHOUT STOPPING MY CAR. MY CAR STOPPED AFTER I PRESSED FULL FORCE ON BRAKE PEDAL. BY THE TIME MY CAR STOPPED IT ALREADY PASSED 15 FEET FROM THE STOP LINE WHERE I HAD TO STOP.

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THIS HAS BEEN AN ONGOING ISSUE, I KNOW OTHERS HAVE REPORTED A SIMILAR PROBLEM. WHEN COMING TO A STOP IN OUR 2012 GENESIS 3.8L THE ENGINE WILL SHUT OFF WITHOUT ANY WARNING. THIS HAS HAPPENED MORE THAN A DOZEN TIMES AT THIS POINT. MY WIFE TOOK IT TO THE DEALER WHO SAID THIS ISSUE COULDN'T BE DUPLICATED. THE CAR HAS DIED IN TRAFFIC AND WHEN GOING AROUND A CURVE. POWER STEERING IS LOST WHEN THIS OCCURS MAKING IT A BIT NERVE WRACKING. THIS IS AN ISSUE HYUNDAI NEEDS TO ADDRESS BEFORE SOMEONE IS INJURED OR WORSE.

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VEERING RIGHT SINCE NEW 7/2012 ON FREEWAY AND CITY STREETS. UNDERCARRIAGE RIGHT SIDE "TWEAKED" PER HYUNDAI SERVICE REP IN 2016. IN SHOP SINCE APRIL 22 AND OUT MAY 14, /2017 RIGHT CONTROL ARM BROKEN AND COIL SPRING BAD (FIXED PER SERVICE REP), ALIGNMENT STILL IN RED RIGHT FRONT CAMBER; STEERING WHEEL SEVERELY OFF CENTER AT TIMES AND NOW VEERS MORE TO LEFT AND SOMETIMES TO RIGHT ON CITY STREETS AND HIGHWAY; WHEN COMING TO STOP STEERING WHEEL BECOMES SEVERELY OFF CENTER. IN APRIL 2017 WAS LOSING SPEED EVEN THOUGH PRESSING ON GAS PEDAL AND ACTING IF WANTING TO STALL SEVERAL TIMES WITH IN A WEEK (HAPPENING A FEW OTHER TIMES IN PAST BUT THOUGHT DUE TO BEING COLD OR BAD GAS.. WHEN THIS HAPPENED PSI LIGHT TURNED ON. HAPPENING ON FREEWAY AND WHILE MERGING ONTO FREEWAY AND OTHER TIMES ON CITY STREETS. WHEN THIS HAPPENED IN APRIL 2017 THE LAST TIME WITH THE WANTING TO STALL PROBLEM STEERING WHEEL BECAME REALLY OFF CENTER (DEALER NOTIFIED AND TAKEN TO SHOP ON 4/25/2017). ALSO WOULD NOT GO INTO REVERSE THE SAME DAY OF LOSING POWER WANTING TO STALL. (HAPPENING A FEW OTHER TIMES IN THE PAST). NOW AC AIR FORCE LOW AND DOESN'T COOL AS PRIOR TO BEING IN SHOP 4/2017 AND BLOWS HOT AIR AT TIMES. AIRBAG SENSORS NOT WORKING PROPERLY AS BEFORE SHOP VISIT 4/2017. HAVE HAD PAINT CHIPPING PROBLEMS ON BODY OF DRIVER DOOR AND PASSENGER DOOR AND AROUND TRUCK AREA. HAS ALSO HAD FUEL PUMP ISSUES, REPEAIRED ONCE (WHEN PUMPING GAS PUMP CONSTANTLY CLICKING OFF). POOR SUSPENSION REAR END FEELS LIKE IT BOTTOMS OUT WHEN GOING OVER BAD ROAD/BUMPS ON FREEWAY AND CITY STREETS.

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DRIVERS SIDE WINDOW MOTOR SHORTED OUT AT 68K MILES. IT WOULD ONLY INTERMITTENTLY ROLL UP OR DOWN, AND WOULD GET STUCK IN EITHER CONDITION, ALLOWING RAIN, SNOW AND DIRT TO ENTER THE VEHICLE. HYUNDAI QUOTED $680 TO REPAIR

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WHEN THE HEADLIGHTS ARE IN THE "ON" POSITION THEY TURN OFF WHEN THE TURN SIGNAL IS USED. THIS HAPPENS CONSISTENTLY AND IS REPRODUCIBLE.

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TROUBLE WITH PUSHING DOWN HARD ON THE BRAKE PEDAL AND CONCERNED WITH BRAKE EFFECTIVENESS. AND SAFETY. FORCED TO PUSH BRAKE ALL THE WAY TO THE FLOOR IN ORDER TO STOP.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT COMPLETELY OFF. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT VALID. THE FAILURE MILEAGE WAS 52,000.

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TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING AT ANY SPEED, THE PARKING SENSOR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PARKING SENSOR WAS FRACTURED AND NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE WARRANTY EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,025.

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BOUGHT NEW IN JULY 2012. CAR HAS AROUND 46K ON IT. I HAVE HAD TO REPLACE 2 OF THE 4 MICHELIN ENERGY SAVER A/S TIRES BECAUSE OF CRACKING IN THE SIDEWALLS. BOTH HAD CHUNKS MISSING AND THE CRACKING/ROT WAS SPREADING. I DROVE ON THEM FOR MONTHS LIKE THAT, LUCKILY WITHOUT INCIDENT. I BOUGHT A PAIR USED TO REPLACE THEM SO I COULD GET FULL WEAR OUT OF THE REMAINING TOO, BUT I AM WARY OF BUYING MICHELINS FOR MY NEXT SET.

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THE TAIL LIGHTS GET FILLED WITH WATER/CONDENSATION. I HAD ONE REPLACED UNDER WARRANTY BUT AT 60,000 MILES IT'S NO LONGER COVERED AND BOTH LIGHTS ARE HAVING THE SAME PROBLEM AGAIN. IT'S A VERY COMMON PROBLEM WITH GENESIS COUPES OF ALL YEARS. THE OWNER FORUMS ARE FILLED WITH PEOPLE HAVING THE SAME PROBLEM. *TR

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