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What 269 owners told NHTSA about the 2012 Hyundai Genesis

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (269)Crash / fire / injury (10)Engine (71)Brakes (65)Electrical system (49)Transmission & drivetrain (39)Lights (25)Steering (15)Speed control (14)Visibility & wipers (11)Fuel system (10)Airbags (8)

Newest first · 269 complaints · page 6 of 11

Mar 10, 2018Brakes

EMERGENCY PARKING BRAKE SUDDENLY ACTIVATES WITHOUT TOUCHING ANY CONTROLS. EPB LIGHT APPEARS ON THE DASHBOARD. WHEN CAR IS PLACED IN PARK, EPB LIGHT GOES OFF BUT EPB IS STILL ENGAGED. EPB LIGHT REAPPEARS WHEN CAR IS PLACED IN DRIVE AND EPB IS STILL ENGAGED. TURNING OFF ENGINE AND RESTARTING DOES NOT SOLVE THE PROBLEM. ONLY WAY TO SOLVE THE PROBLEM IS TO PLACE THE TRANSMISSION IN DRIVE AND FLOOR THE ACCELERATOR. EPB MAKES LOUD NOISE AND THERE IS SIGNIFICANT RESISTANCE FROM THE EPB BUT THE EPB FINALLY DISENGAGES AND CAR DRIVES NORMALLY. SMELL IS PRESENT FROM THE EPB SYSTEM AND RESULTANT EXAMINATION OF SYSTEM SHOWS FLAKING OF PAD FROM HEAT CAUSED BY PROCEDURE. DEALER HAS BEEN INFORMED OF PROBLEM SINCE 2013 BUT SAYS IT CAN DO NOTHING BECAUSE IT CANNOT REPLICATE THE PROBLEM. DIAGNOSTIC SHOWS THREE CODES DEALING WITH EPB SYSTEM BUT DEALER SAYS CODES ARE "GENERAL" IN NATURE AND DO NOT PINPOINT THE PROBLEM. SAYS NOTHING CAN BE DONE UNTIL PROBLEM IS REPLICATED IN PRESENCE OF DEALER. FAILURE HAS THUS FAR ONLY OCCURRED WHEN VEHICLE IS STOPPED BUT MY FEAR IS THAT IT WILL HAPPEN WHEN THE VEHICLE IS MOVING. PUTTING PRESSURE ON THE BRAKE PEDAL AND ATTEMPTING TO DISENGAGE THE EPB USING THE EPB TAB FOR "ENGAGE/DISENGAGE" DOES NOT WORK. DATE GIVEN BELOW IS THE LATEST OCCURRENCE. PROBLEM HAS EXISTED ON AND OFF FOR MORE THAN THREE YEARS. PROBLEM OCCURS RANDOMLY AND INTERMEDIATELY. VEHICLE LEFT WITH DEALER ON THREE SEPARATE OCCASIONS BUT DEALER COULD NOT GET PROBLEM TO OCCUR AND WILL NOT MAKE REPAIRS BECAUSE OF THIS.

NHTSA ODI 11078501

Feb 24, 2018

MY BRAKE PEDAL BECAME SOFT AND SPONGE WITHOUT ANY WARNING SIGNAL. I HAD TO PRESS BRAKE PEDAL ALL THE WAY DOWN TO FLOOR IN ORDER TO STOP AND IT TOOK MUCH LONG DISTANCE TO STOP. HYUNDAI RECALLED MY CAR BACK ON 2013 AND CHANGED BRAKE FLUID. AT THAT TIME I HAD NO BRAKE PROBLEM. I THINK THEY MUST RECALL FOR THIS TERRIBLE MANUFACTURING DEFAULT BEFORE ANYONE GET INTO ACCIDENT.

NHTSA ODI 11074620

Feb 2, 2018Transmission & drivetrain

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

NHTSA ODI 11066730

Jan 11, 2018Brakes

MY ABS BRAKE MODULE FAILED ON TUESDAY AFTERNOON 12/13/17. I HAD VERY LITTLE BRAKING POWER, PEDAL GOES TO THE FLOOR. I BOUGHT IT TO THE DEALER AND THEY SAID THE BRAKE MODULE NEEDS TO BE REPLACED. WE WERE GOING STRAIGHT AND ALMOST HIT THE CAR IN FRONT OF US. I BOUGHT THE GENESIS IN OCT. 2011 NEW. IT IS A 2012 WITH 32,789 MILES.

NHTSA ODI 11062267

Jan 2, 2018

BRAKE PEDAL GOES TO THE FLOOR WITH VERY LITTLE STOPPING POWER. IN AN EMERGENCY STOP SITUATION, THE CAR WOULD NOT BE ABLE TO STOP TO AVOID AN ACCIDENT.

NHTSA ODI 11057949

Dec 29, 2017Brakes

BH GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT (RECALL 114). BRAKE FAILING, DEALER DIAGNOSIS (ATTACHED) SAID THAT THE BRAKE FLUID HAS ALREADY BEEN CHANGE BEFORE I BOUGHT THE CAR AND THAT THE HECU THAT IS FAILING SHOULD BE AT MY CHARGE. CAR ONLY HAS 70,000 MILES, 5 YEARS OLD , I ARGUED THAT THIS UNIT SHOULD NOT BEEN FAILING AND THAT THEY MAY HAVE TAKE TOO LONG TO CHANGE THE FLUID THAT CAUSED CORROSION. HYUNDAI WAS FINE FOR RECALL LONG OVERDUE. ATTACHED IS DIAGNOSIS, RECALL FROM NHTSA AND FINE. THANK YOU FOR YOUR HELP.

NHTSA ODI 11057392

Dec 28, 2017Visibility & wipers

DRIVING HOME IN RAIN STORM AND WIPERS STOP WORKING. TOOK ME 2 HOURS TO GET HOME AFTER NUMEROUS STOPS. DID RESEARCH AND FOUND OUT RECALL ON THAT MODEL BUT MY CAR WAS 17 DAYS OUTSIDE OF THE DATE. I FIND IT STRANGE THAT SAME ISSUE AND MY VEHICLE IN NOT IN RECALL.

NHTSA ODI 11057065

Dec 22, 2017

WHEN APPLYING BRAKES WHETHER ON RESIDENTIAL STREETS, BACKING OUT OF THE GARAGE OR ON THE HIGHWAY THE BRAKE PEDDLE CONTINUES TO SINK TO THE FLOOR AND ONLY PROVIDES VERY LITTLE STOPPING POWER (SOMETHING LIKE A COASTING STOP). SINCE THIS RECENTLY STARTED HAPPENING I HAVE DISCOVERED THAT PUMPING THE BRAKES HELPS TO GET BETTER STOPPING RESULTS BUT IT IS NOW SCARY TO DRIVE. I HAD THE BRAKE FLUID REPLACED AS A RESULT OF HYUNDAI'S CAMPAIGN 114 RECALL IN JULY OF 2014, HOWEVER I AM NOW EXPERIENCING WHAT APPEARS TO BE CONSISTENT BRAKE FAILURE. I HAVE CONTACTED HYUNDAI CONSUMER AFFAIRS AND THEY BASICALLY STATED THAT BECAUSE I HAD THE CAMPAIGN 114 RECALL DONE THAT THERE IS NOTHING ELSE THEY CAN DO REGARDING THE POSSIBLE HECU MODULE FAILURE AS A RESULT OF DETERIORATION DUE TO THE DOT-3 BRAKE FLUID EXPOSURE. I ALSO FIND IT HARD TO ACCEPT THAT THE HECU MODULE WAS TAKEN OFF AND THE VALVES INSPECTED BY THE DEALER AS PART OF THE RECALL. I SINCERELY BELIEVE THAT THIS ISSUE WAS NEVER RESOLVED ON THE ORIGINAL 114 RECALL AND NOW I AM RESPONSIBLE FOR THE REPAIR COST AS HYUNDAI IS REFUSING TO COVER THIS UNDER WARRANTY. MY CAR HAS 74K MILES ON IT. SOMETHING NEEDS TO BE DONE AS ANYONE DRIVING ONE OF THESE VEHICLES IS IN VERY SERIOUS DANGER OF SEVERE INJURY OR DEATH TO THEMSELVES OR OTHERS AS THIS CAR IS NOT SAFE TO DRIVE AS A RESULT OF AN OVERSIGHT BY HYUNDAI. *TR

NHTSA ODI 11056099

Dec 11, 2017

HYUNDAI ISSUED A TECHNICAL SERVICE BULLETIN FOR THE BH GENESIS SEDAN HECU INSPECTION AND BRAKE FLUID REPLACEMENT (RECALL 114). THE DEALER TOLD ME THIS SERVICE WAS PERFORMED ON MY CAR IN 2014. MY HECU HAS FAILED AND BRAKING IS VERY LIMITED. IT APPEARS THAT THE RESOLUTION TO THIS RECALL DOES NOT RESOLVE THE PROBLEM. MY CAR IS NOT SAFE TO DRIVE. SHOULD THE RECALL BE ISSUED AGAIN REQUIRING REPLACEMENT OF THE HECU?

NHTSA ODI 11053833

Nov 24, 2017

AFTER DRIVING STEADILY AT 35-40 WITHOUT BRAKING, APPLIED BRAKES APPROACHING CARS STOPPED A LIGHT. THE BRAKE PEDAL WENT NEARLY TO THE FLOOR AND THE CAR ONLY SLOWED MINIMALLY. AFTER SEVERAL PUMPS, BRAKING RETURNED AND I WAS ABLE TO STOP BEFORE COLLIDING WITH THE STOPPED TRAFFIC. AFTER THAT, THE CAR BRAKED NORMALLY. THIS WAS THE 2ND TIME THIS HAPPENED, THE FIRST TIME BEING JUST A FEW DAYS EARLIER. THE INITIAL EPISODE WAS LESS DRAMATIC. THERE WERE NO WARNING LIGHTS BEFORE OR AFTER THE EVENT. THE CAR IS AT THE DEALER FOR SERVICE NOW. THIS WAS INCREDIBLY SCARY; I COULD HAVE PUSHED THE CAR IN FRONT OF ME THROUGH THE INTERSECTION INTO 60MPH HIGHWAY TRAFFIC. THE BRAKE FLUID HAD BEEN REPLACED UNDER A TSB AT 6,502 MILES DUE TO CORROSION ISSUES RELATED TO THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU). IT'S FRIGHTENING TO THINK THIS PROBLEM MAY BE RESPONSIBLE FOR A SERIOUS BRAKE FAILURE AT JUST 64,000 MILES.

NHTSA ODI 11048237

Nov 20, 2017Brakes

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 35 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD AND THE VEHICLE EVENTUALLY STOPPED. AT EVERY STOP, THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO BUILD UP THE PRESSURE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NALLEY HYUNDAI, 7909 MALL PKWY, LITHONIA,GA, 30038) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC ELECTRONIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE SAME FAILURE AND INFORMED THE CONTACT OF THE RECALL. THE MECHANIC RECOMMENDED THE CONTACT GO BACK TO THE DEALER. THE DEALER CONFIRMED THAT THERE WAS A RECALL PER NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT REFERENCE THE RECALL. DUE TO THE WARRANTY AND BECAUSE THE VEHICLE EXCEEDED THE MILEAGE, THE REPAIR WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,175.

NHTSA ODI 11047480

Nov 6, 2017Engine

I HAVE A SERIOUS ISSUE WITH MY 2012 HYUNDAI GENESIS 5.0 R-SPEC. I HAVE AN ONGOING EXHAUST SMELL/LEAK. IT IS VERY STRONG WHEN STARTING THE VEHICLE AND AT IDLE, ESPECIALLY WHEN STOPPED AT A RED LIGHT. THE SMELL SEEMS TO BE EITHER RAW FUEL OR RAW EXHAUST THAT IS LEAKING FROM SOMEWHERE IN THE SYSTEM. I HAVE TO PLACE MY AC SYSTEM ON RECIRCULATE OR LOWER A WINDOW OR THE FUMES BECOME OVERWHELMING. ONCE THE VEHICLE IS MOVING THE SMELL SUBSIDES. ON 01/18/2017 MY LOCAL DEALERSHIP PREFORMED AN EVAP SERVICE TO POSSIBLY FIX THIS ISSUE TO NO AVAIL. A SECOND EVAP AND AC SYSTEM SERVICE ON 02/01/17 WAS PREFORMED AND STILL THE PROBLEM CONTINUES. THE DEALERSHIP SAYS THE CHARCOAL FUEL TANK FILTER IS FINE AND COULD NOT FIND ANY LEAKS IN THE EXHAUST SYSTEM. I BELIEVE THE SMELL IS COMING FROM THE FRONT OF THE CAR POSSIBLY THE EXHAUST MANIFOLD OF FROM THE FUEL SYSTEM PLUMING. THE CAR USES DIRECT INJECTION WHICH IS UNDER VERY HIGH PRESSURE WHEN WORKING. I AM WORRIED THAT TO MUCH CARBON MONOXIDE COULD POSSIBLE BUILD UP INSIDE THE CAR AND CAUSE AN ADVERSE HEALTH AND SAFETY ISSUE.

NHTSA ODI 11043801

Oct 23, 2017Suspension

SINCE NEW IT HAS BEEN DIFFICULT TO MAINTAIN ALIGNMENT. AT FIRST IT WOULD BE ALIGNED AND THEN IT WOULD TAKE 5000 MILES TO MOVE OUT OF SPEC (BAD ON ALL NUMBERS, BUT CAMBER AND CASTER ARE THE WORST). SERVICE HAS TRIED TO CLAIM IT RECEIVED FRAME DAMAGE AT SOME POINT. AFTER CONDUCTING AN UNDERCAR REVIEW THERE APPEARS TO BE NO DAMAGED SUSPENSION COMPONENTS. THERE IS A NON-STRUCTURAL PLASTIC SUPPORT AT THE BASE OF THE RADIATOR THAT WAS DISTORTED WHEN THE CAR STRUCK A TIRE TREAD ON THE FREEWAY. THE CAR WAS INSPECTED BY THE INSURANCE CARRIER, DETERMINED BRACE NOT STRUCTURAL AND DID NOT REPLACE, TREATED FOR COSMETIC DAMAGE AND RETURNED TO SERVICE. PRIOR TO THIS THE VEHICLE ALREADY HAD ISSUES WITH PREMATURE TIRE WEAR, PULLING TO THE RIGHT SIDE AND BEING ABLE TO MAINTAIN ALIGNMENT. FOR AT LEAST THE LAST 25,000 MILES I HAVE BEEN HAVING THE VEHICLE RE-ALIGNED EACH 3000 MILES. AT ONE TIME WE'D BE ABLE TO ALIGN THE SUSPENSION BUT WITHIN 500 MILES IT WOULD BEGIN MOVING BACK OUT OF SPEC. CURRENTLY THE MECHANICS ARE FINDING IT MORE DIFFICULT TO GET IT WITHIN SPEC. THE FACT THAT THIS SEEMS TO BE GETTING WORSE OVER TIME, IT LEADS ME TO BELIEVE THAT THERE MUST BE EITHER AN UNDERLYING DESIGN FLAW, OR THERE IS A COMPONENT FAILURE OCCURRING SOMEWHERE WITHIN THE FRONT SUSPENSION. THE HYUNDAI GENESIS HAS NO MECHANISM TO HANDLE CASTER OR CAMBER ADJUSTMENT. THE MECHANICS HAVE ALL STATED THAT THE ONLY OPTION TO ENABLE THE VEHICLE TO BE PROPERLY ALIGNED IS THE INSTALLATION OF A 'CAMBER/CASTER ADJUSTMENT KIT'. HOWEVER THEY SAY THIS ISN'T SOMETHING AVAILABLE FROM HYUNDAI (THOUGH I HAVE READ OTHERWISE FROM ONLINE SOURCES), AND SINCE THE VEHICLE IS STILL WITHIN THE EXTENDED WARRANTY PLAN I AM HESITANT TO HAVE SUCH A PRODUCT INSTALLED ANYWHERE BUT AT A DEALERSHIP AS I EXPECT IT WOULD LEAD TO ADDITIONAL FINGER-POINTING AND WARRANTY DEBATE DOWN THE ROAD.

NHTSA ODI 11035742

Oct 13, 2017Engine

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED ON AT LEAST FIVE OCCASIONS WHILE MAKING LEFT OR RIGHT TURNS. EACH TIME THE FAILURE OCCURRED, THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL, DEPRESSED THE BRAKE PEDAL, ENGAGED THE PUSH START BUTTON FEATURE TO CORRECT THE FAILURE, AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO DON MOORE HYUNDAI IN OWENSBORO, KENTUCKY TO BE DIAGNOSED, BUT THE DEALER COULD NOT DETERMINE THE SOURCE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11033235

Oct 11, 2017Speed controlBrakes

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS COUPE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND HEARD AN ABNORMAL NOISE COMING FROM THE BRAKE PEDAL. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND ACCELERATED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GEWEKE FORD (871 E ONSTOTT RD, YUBA CITY, CA 95991 (530) 821-2121), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V489000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 11032857

Oct 4, 2017Engine

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HAD TO SLOW DOWN AND THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE PUSH START BUTTON WAS DEPRESSED AND THE VEHICLE STARTED AGAIN. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED TWO OTHER TIMES. THE VEHICLE WAS DRIVEN TO THE DEALER (THORNTON HYUNDAI IN LITHIA SPRINGS, GEORGIA), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE HAD BEEN AT THE DEALER SINCE SEPTEMBER 27, 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

NHTSA ODI 11031698

Sep 28, 2017Electrical systemElectronic Stability Control (esc)Brakes

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE ATTEMPTING TO MAKE A RIGHT TURN AT 5 MPH, THE VEHICLE STALLED AND CAUSED THE POWER STEERING TO SEIZE. THE BRAKES FAILED AND THE BATTERY AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED TWO ADDITIONAL TIMES. DURING THE LAST OCCURRENCE, THE VEHICLE WAS PUSHED TO A PARKING LOT. A TOW COMPANY WAS CALLED, BUT THE VEHICLE RESTARTED ON ITS OWN. THE VEHICLE WAS NOT TOWED, AND WAS DRIVEN BACK HOME. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

NHTSA ODI 11030306

Sep 28, 2017Transmission & drivetrainSpeed controlBrakesEngine

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE AT A STOP LIGHT, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. DURING THE INCIDENT, THE BRAKES MALFUNCTIONED AND WOULD NOT IMMEDIATELY STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. MOMENTS LATER, THE ENGINE BACKFIRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HYUNDAI OF COCONUT CREEK IN COCONUT CREEK, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 11030377

Sep 25, 2017Engine

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, PLACED THE VEHICLE IN PARK, AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO RICK CASE HYUNDAI OF ROSWELL, GEORGIA (11446 ALPHARETTA HIGHWAY, 30076), BUT THE FAILURE COULD NOT COULD BE DUPLICATED. THE MANUFACTURER STATED THAT BECAUSE THE FAILURE COULD NOT BE DUPLICATED BY THE DEALER, NO FURTHER ASSISTANCE COULD BE PROVIDED. THE FAILURE MILEAGE WAS 51,074.

NHTSA ODI 11025418

Sep 21, 2017Brakes

I WAS DRIVING AT A SPEED OF ABOUT 50MPH WHEN A LARGE TRUCK RAN THROUGH A STOPLIGHT ON 9/10/2017. I APPLIED MY BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. THE VEHICLE SLOWED AND I WAS ABLE TO NARROWLY AVOID THE TRUCK ACTUALLY BY INCHES. MY CAR WAS TOWED TO THE HYUNDAI DEALER AND HAS HAD THE ABS BRAKE MODULE REPLACED. THE BRAKE FLUID RECALL TL6 WAS PERFORMED 6/17/2013. ON 5/26/2016 I TOOK THE GENESIS TO THE DEALER BECAUSE OF A SIMILAR BRAKE FAILURE. DEALER TOLD ME EVERYTHING WAS NORMAL AND SENT ME HOME WITH THE CAR. I WAS NOT NOTIFIED THAT THIS HAS BEEN A DANGER WITH THIS CAR. I FEEL IT IS A SERIOUS DANGER TO ME AND TO THE SAFETY OF THE PUBLIC AND I SHOULD HAVE BEEN NOTIFIED OF THE DANGER WHEN THE FLUID RECALL WAS DONE IN 2013.

NHTSA ODI 11024920

Sep 19, 2017Electrical system

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (HYUNDAI OF METAIRIE, 5969 VETERANS BLVD, METAIRIE, LA 70003, (504) 838-9000) MONTHS AGO, BUT THE FAILURE COULD NOT BE REPLICATED OR DIAGNOSED. THE VEHICLE CONTINUED TO EXHIBIT THE SAME ISSUE AND WAS TO BE TAKEN BACK TO THE DEALER. THE CONTACT STATED THAT THERE WERE MORE THAN TEN TECHNICAL SERVICE BULLETINS ISSUED BY THE MANUFACTURER, BUT NO RECALL AS OF YET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.

NHTSA ODI 11024185

Sep 19, 2017SteeringBrakesEngine

ENGINE SHUTDOWN AND LOST STEERING AND BRAKE CONTROL WHEN MAKING A RIGHT TURN. THIS IS THE 2ND TIME THIS HAS HAPPENED. DETAILS: ON BOTH THE TIMES, WHEN I WAS TRYING TO MAKE A RIGHT TURN AT A SLOW SPEED THE ENGINE SHUT DOWN AND I LOST CONTROL OF STEERING WAS WELL AS BRAKES. I HAD TO PUT THE CAR IN PARK, IN THE MIDDLE OF THE INTERSECTION AND PUSH BUTTON TO START THE CAR AGAIN. LUCKILY THERE WAS NOTHING IN THE WAY (CAR OR A PEDESTRIAN), OR ELSE THERE WOULD HAVE BEEN AN ACCIDENT. THIS COULD BE AN EVEN DANGEROUS ISSUE IF THIS HAPPENS WHEN MAKING A LEFT TURN OR WHEN ON A FREEWAY. PLEASE ISSUE A RECALL FOR THIS, AND HAVE HYUNDAI FIX THIS PROBLEM.

NHTSA ODI 11024285

Sep 16, 2017

BRAKE PEDAL WANTS TO GO TO THE FLOOR NEARLY AT TIMES, BEFORE THE CAR BEGINS TO STOP, WITH LESS THAN 48,000 MILES ON THE CAR. ISSUE JUST STARTED DOING THIS, RIGHT AFTER MY LAST SERVICE APPOINTMENT, WHERE I WAS ADVISED THAT MY FRONT BRAKES NEEDED TO BE REPLACED AND THAT MY WARRANTY HAD ENDED A MONTH EARLIER. THIS PROBLEM POINTS TO A POSSIBLE $2600 HECU UNIT PROBLEM. AMAZING HOW THIS STARTED RIGHT AFTER I HAD SERVICE PERFORMED. PLEASE INVESTIGATE AND HAVE ALL 2012 HYUNDAI GENESIS VEHICLES RECALLED TO HAVE THE BRAKE FLUID CHANGED, NEW BRAKE BOOSTER, AND THE HECU MODULE REPLACED AT THE SAME TIME, BEFORE SOMEONE GETS KILLED.

NHTSA ODI 11023789

Aug 29, 2017SteeringElectrical system

TL* THE CONTACT OWNS A 2012 HYUNDAI GENESIS. WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE LOST POWER AND THE INSTRUMENT CLUSTER INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL SEIZED AND CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND RUN OVER THE MEDIAN. THE CONTACT WAS ABLE TO DEPRESS THE BRAKE PEDAL AND STOP THE VEHICLE. ONCE AT A COMPLETE STOP, THE DRIVER TURNED OFF AND RESTARTED THE VEHICLE ON THE FIRST ATTEMPT AND DROVE HOME. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CAPITOL HYUNDAI MONTGOMERY, 2820 EASTERN BLVD, MONTGOMERY, AL, 36116), BUT COULD NOT BE REPAIRED UNTIL TWO AND A HALF WEEKS LATER. DUE TO THE DELAY, THE CONTACT DECLINED TO PROCEED WITH SCHEDULING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,760.

NHTSA ODI 11020333

Aug 27, 2017Engine

WHILE DRIVING STRAIGHT ON A LEVEL CITY STREET AT NIGHT AT ABOUT 30 MPH, WITHOUT NOTICE OR HESITATION, THE ENGINE COMPLETELY QUIT/SHUT DOWN--NO POWER BRAKES OR STEERING. I PULLED OVER AND THE CAR COASTED TO A STOP. ALL THE LIGHTS WENT ON ON THE DASH AND HEADLIGHTS STAYED ON, SO THERE WAS BATTERY POWER AVAILABLE. I PLACED THE CAR IN PARK AND IT RESTARTED AND DROVE NORMALLY. HOWEVER, THIS HAS NOW HAPPENED THREE TIMES NOW IN LAST 6 MONTHS WITHOUT WARNING.--VERY DANGEROUS.

NHTSA ODI 11019938

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2012 Hyundai Genesis verdict →