What 183 owners told NHTSA about the 2012 Ford F-350 Super Crew

The contact owns a 2012 Ford F-350. The contact stated while driving at approximately 40 MPH, the vehicle stalled and failed to restart. The vehicle was towed to the residence and a friend diagnosed the vehicle. The contact was informed that the CP4 pump, hard lines, and injectors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 262,000.

NHTSA ODI 11638712

The contact owns a 2012 Ford F-350. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the dealer who replaced the reductant heater however, the failure reoccurred. The contact stated that the first repair was covered under Manufacturer Communication Number: 10137151 (Engine and Engine Cooling). The contact took the vehicle to a certified mechanic who determined the same failure had occurred and a similar repair needed to be completed. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the fix was not covered under warranty. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 56,000.

NHTSA ODI 11556646

The contact owns a 2012 Ford F-350 SD. The contact stated while driving 55 MPH, the vehicle went into LIMP Mode and lost motive power. The message "Stop Vehicle Safely Now" was displayed. The contact was able to pull to the side of the road. The contact stated that the vehicle failed to restart after several attempts and the message remained displayed. The contact stated that the vehicle started up after an hour and half. The vehicle was taken to a local Pep Boys, where it was diagnosed that the failure was related to the exhaust gas temperature sensor. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that Ford Campaign Numbers: 15N01 and 15N02 had expired unless the vehicle was an ambulance. The failure mileage was approximately 196,475. The contact stated that they purchased one EGTS and installed the part themselves. The dealer recommended to replace all four sensors as well as the EGR valve. After the installation of the new EGTS, the vehicle seems to run okay.

NHTSA ODI 11509339

RADIATOR FAILED AT 37,500 MILES DUE TO LEAKING. ENGINE OVERHEATED. THIS IS A COMMON PROBLEM WITH THIS PARTICULAR VEHICLE AND FORD IS AWARE, AS THEY EXTENDED THE WARRANTY ON THE 2008 (SAME MODEL RADIATOR) AND HAVE SINCE CHANGED THE DESIGN ON THE LATEST MODEL. THEY WILL NOT COVER THIS ITEM UNDER THE 100K MILE POWERTRAIN WARRANTY, AND WILL NOT EXTEND THE WARRANTY ON A COMMON FAILURE ITEM. FAILURE OF THE RADIATOR CAN NOT ONLY CAUSE ENGINE DAMAGE BUT CAN BE A SAFETY CONCERN IF ENGINE SELF DESTRUCTS WHILE DRIVING DUE TO OVERHEATING. *TR

NHTSA ODI 10692059

THIS IS THE THIRD TIME THAT MY TRUCK HAS LEFT ME ON THE SIDE OF THE ROAD. FORD HAD A RECALL OF ALL 2012 AMBULANCE F350 BECAUSE OF THIS EXACT SITUATION AND IS LEAVING THE CONSUMER TO WORRY WITH IT ON THEIR OWN. THE ACTUAL PROBLEM IS THE EGT SENSOR 13 AND 14 IN THE EXHAUST SYSTEM. THESE SENSORS CONTINUE TO FAIL AND ALL FORD CAN DO IS TO KEEP MY VEHICLE FOR 4-5 DAYS AND TELL ME THAT THEY CANT FIND THE ISSUE AND THEY REPLACE THE SENSORS (ONLY TO FAIL AGAIN IN ABOUT A MONTH). I CAN NOT DRIVE THIS VEHICLE ANYWHERE WITHOUT THE THOUGHT OF FAILURE. THERE IS NO WAY I CAN TAKE THIS TRUCK OUT OF MY NORMAL AROUND TOWN AREA AS IF FAILURE DOES OCCUR, I AM STUCK. I AM AFRAID THAT IT IS GOING TO DIE ON ME IN TRAFFIC AND CAUSE AN ACCIDENT OR DEATH OF MYSELF OR A PASSENGER. I HAVE TAKEN IT TO 3 DIFFERENT LOCAL DEALERS ONLY TO BE TOLD THAT THEY DON'T HAVE A CLUE AND KNOW NOTHING OF ANY OTHER SIMILAR INSTANCES OF THIS EVER HAPPENING. (I CAN SHOW YOU 50 CASES ONLINE THAT HAVE HAPPENED TO OTHER OWNERS OF THE SAME VEHICLE) I AM LOOKING TO GET THIS TAKEN CARE OF AS SOON AS POSSIBLE AS I AM DRIVING AT $65,000 VEHICLE THAT I CANT TRUST TO DRIVE ACROSS THE STATE LINE. ANY RECOURSE THAT YOU CAN OFFER IS VERY MUCH APPRECIATED AS FORD IS ACTING CLUELESS TO THIS ONGOING ISSUE. THANK YOU FOR YOUR HELP. *JS

NHTSA ODI 10661398

TL* THE CONTACT OWNS A 2012 FORD F-350. AFTER THE CONTACT STARTED THE VEHICLE, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE EGT EXHAUST TEMPERATURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 68,178.

NHTSA ODI 10649756

HELLO, I WOULD LIKE TO REPORT A MAJOR SAFETY PROBLEM WITH THE 2012 F350 FORD SUPER DUTY TRUCKS WITH THE 6.7 POWER STROKE DIESEL MOTOR. WE WERE TRAVELING ON HIGHWAY 72 IN ATHENS, LIMESTONE COUNTY, ALABAMA. A MESSAGE CAME UP ON DISPLAY THAT SAID "STOP SAFELY NOW". BEFORE I COULD EVEN STOP THE TRUCK SHUT ITSELF OFF IN THE MIDDLE OF THE HIGHWAY. THERE WE SAT, IN THE MIDDLE OF THE HIGHWAY WITH A TRUCK THAT WOULD NOT RUN. WE HAD TO GET OUT AND PUSH THE THING OUT OF THE ROAD. PLEASE REFER TO SAFETY RECALL NOTICE 13S10 / NHTSA RECALL 13V525. THIS RECALL DESCRIBES THE PROBLEM WE ARE HAVING, BUT THIS RECALL IS FOR AMBULANCES ONLY. WHY WOULD FORD ONLY RECALL AMBULANCES WHEN ALL OF THEIR 2012 F350 SUPER DUTY POWER STROKES MOTORS HAVE THIS SAME MAJOR SAFETY PROBLEM. OUR SAFETY WAS A RISK HERE AND I WANT SOME ANSWERS. THE TRUCK HAS A DEFECT THAT NEEDS TO BE CORRECTED, NOW BEFORE SOMEONE IS KILLED. I WOULD RATHER HAVE THE TRUCK MOTOR MELT DOWN AS TO BE STUCK IN THE MIDDLE OF THE HIGHWAY. A CORRECTION HAVE BEEN MADE TO THE 2013 MODELS TO PREVENT THIS FROM HAPPENING WITH THOSE MODELS, BUT NOTHING HAS BEEN DONE TO CORRECT THIS ISSUE WITH OUR TRUCK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10641147

WAS GOING INTO AN INTERSECTION AND MY F-350 DIED AND DISPLAYS A STOP SAFELY NOW MESSAGE, WHICH CAUSED ME TO DIE RIGHT BEFORE I WENT THROUGH THE INTERSECTION. ENDED UP BEING AN EGT SENSOR. THEIR ARE 4 ON THIS TRUCK AND NOW ANOTHER ONE HAS GONE OUT LEAVING ME STRANDED AGAIN. THIS HA SBECOME SUCH AN ISSUE THAT FORD HAS A NATIONAL BACKORDER ON THESE SENSORS, AND THEY WONT WARRANTY THE PART, AND THE EXTENDED WARRANTY WILL ONLY COVER THEM AS THEY GO OUT. THIS TRUCK ONLY HAS 60,800 MILES ON IT. THIS IS UNACCEPTABLE. *TR

NHTSA ODI 10640978

WARNING CAME ON SAYING "STOP SAFELY NOW" AND AS I PULLED TO THE SIDE OF THE ROAD THE TRUCK SHUT DOWN AND WOULD NOT RE-START. LUCKILY I WAS NOT ON A BUSY ROAD, PULLING A TRAILER OR OUT OF CELL RANGE OR THERE DEFINITELY COULD HAVE BEEN A PROBLEM. BECAUSE THERE IS NO WARNING AND THE VEHICLE WILL NOT START AGAIN AND THESE TRUCKS ARE WAY TO BIG TO SIMPLY PUSH OFF THE ROAD THIS IS A VERY DANGEROUS SITUATION. AFTER LOOKING INTO THE PROBLEM ONLINE I HAVE DISCOVERED THAT THIS IS AND HAS BEEN A PROBLEM ON THESE TRUCKS AND NOW THAT I HAVE BEEN TOLD THAT THE REPLACEMENT SENSOR IS ON NATIONAL BACKORDER AND WILL TAKE AN UNDETERMINED AMOUNT OF TIME TO FIND, THIS IS A VERY COMMON PROBLEM. THESE ARE LARGE TRUCK AND OFTEN ARE PULLING LARGE LOADS, THIS PROBLEM OF A SENSOR THAT CAN COMPLETELY SHUT DOWN A TRUCK LEAVING IT STRANDED IS A VERY DANGEROUS SITUATION NOT ONLY FOR THE DRIVER BUT EVEN MORE FOR THE OTHERS ON THE ROAD SINCE IT WILL BE IMPOSSIBLE FOR EVERYONE TO SAFELY GET OUT OF TRAFFIC BEFORE THE TRUCK SIMPLY STOPS. THERE ARE 4 EGT EXHAUST GAS TEMPERATURE SENSORS ON THESE VEHICLES, I HAD ONE FAIL CAUSING THE PROBLEM. *TR

NHTSA ODI 10610312

THE EXHAUST GAS TEMPERATURE SENSOR (EGT) #13 ON MY 2012 FORD DIESEL F350 FAILED AND IMMEDIATELY SHUTDOWN THE TRUCK IN THE MIDDLE OF THE TOLLROAD AT 65 MPH. THE PROBLEM SUBSEQUENTLY ENDANGERED MY VEHICLE, LIFE, AND RESPONSE PERSONNEL. THE TRUCK WOULD THEN NOT RESTART UNTIL AN HOUR LATER. THIS SAME PROBLEM HAS BEEN REPORTED BY MANY OTHER FORD DIESEL TRUCK OWNERS ON THE INTERNET. WHY IN THE HECK WOULD FORD DESIGN AN ENVIRONMENTAL INTERLOCK THAT SUPERSEDES THE SAFETY OF DRIVERS, FAMILIES, AND THE PUBLIC. IT MAKES NO SENSE, PARTICULARLY SINCE THERE ARE 4 EXHAUST GAS TEMPERATURE SENSORS. THE COMPUTER SHOULD BE MAKING A COMPARATIVE ANALYSIS OF THE 4 SENSORS. ONE BAD FAULTY/UNRELIABLE SENSOR SHOULD NOT SHUT THE TRUCK DOWN IN THE MIDDLE OF THE INTERSTATE WITH NO REASONABLE WARNING, NO FAILURE INFORMATION, NO POWER, NO CONTROL, OR ABILITY TO RESTART. THIS TERRIBLE EXPERIENCE WAS SCARY. FORD HAS ALREADY ISSUED A TECH SERVICE BULLETIN FOR THIS EGT SENSOR PROBLEM. IF WE DID THIS SAME POOR DESIGN IN THE CHEMICAL INDUSTRY THEN FLARES AND INCINERATOR STACK WOULD SHUT DOWN AND VENT GASES DIRECTLY TO THE ATMOSPHERE WITH NO CONTROL OF THE PROCESS. TELL FORD TO FIX THE RELIABILITY OF THE THEIR EGT SENSORS, ALTER THE PROGRAM LOGIC, AND GIVE DRIVERS AN ALERT OR WARNING SUCH THAT THEY HAVE REASONABLE TIME TO SAFELY RESPOND. IF FORD NEEDS HELP WITH THE DESIGN THEN CONTACT ME. I HAVE 25 YEARS EXPERIENCE IN THE CHEMICAL INDUSTRY WITH EXPERTISE IN PROCESS HAZARDS ANALYSIS, PROJECTS, CONTROLS, ENVIRONMENTAL REGULATIONS, QUALITY MANAGEMENT, PREDICTIVE AND PREVENTIVE MAINTENANCE, AND RELIABILITY. *TR

NHTSA ODI 10574838

DUE TO EGT SENSOR READING HIGH EG TEMPS TRUCK SHUT OFF WITH NO WARNING. LEFT ME STRANDED IN THE MIDDLE OF A BUSY STREET UNTIL A GOOD SAMARITAN PULLED ME TO THE CURB. TRUCK WAS FULLY LOADED, BUT NOT OVER LOADED. *TR

NHTSA ODI 10557234

WHILE DRIVING AN ALARM SOUNDED AND THE DRIVER DISPLAY STATED " STOP SAFELY NOW" AND LOST ALL THROTTLE RESPONSE. WHEN THE VEHICLE STOPPED, THE ENGINE SHUT OFF AND IT WOULD NOT CRANK OR RESTART. IT HAD TO BE TOWED FROM A BUSY INTERSECTION. THE FAULT TURNED OUT TO BE A FAILED EGT EXHAUST TEMPERATURE SENSOR. IT WAS NOT EVEN A ENGINE COMPONENT. IT IS PROGRAMMING ALONE THAT PREVENTED MOVING THE TRUCK TO A SAFE LOCATION. WHAT IF THIS WAS A RAILROAD GRADE CROSSING? OR HAD KIDS IN THE TRUCK? I CAN'T LET MY WIFE DRIVE IT NOW IT HAS 4 OF THESE SENSORS AND ONLY THE 1 FAILED ONE WAS CHANGED. FORD HAS A TSB 13-13-3 ON THIS. IT IS IN ITS 3RD REVISION. THEY KNOW OF THE PROBLEM. *TR

NHTSA ODI 10547999

TL* THE CONTACT OWNS A 2012 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE STOP VEHICLE NOW WARNING MESSAGE ILLUMINATED. THE VEHICLE ALSO LOST POWER. THE VEHICLE WAS TOWED TO A DEALER, WHO PERFORMED A DIAGNOSTIC TEST AND ADVISED THE CONTACT THAT THE EGT EXHAUST TEMPERATURE SENSOR WAS DEFECTIVE. THE DEALER REPLACED THE EXHAUST TEMPERATURE SENSOR REPLACED. THE FAILURE MILEAGE WAS 4,882.

NHTSA ODI 10513931

WHILE TOWING LOADED TRAILER ON 2 LANE HIGHWAY, TRUCK COMPUTER FLASHED MESSAGE TO "STOP SAFELY NOW". ENGINE SHUT DOWN AND WOULD NOT RESTART. DEALER INSPECTION FOUND A FAULTY EGT EXHAUST SENSOR. NO OTHER ISSUES WITH COOLING, OIL OR ENGINE OCCURRED. THE SAFETY ISSUE IS THAT THE NEW CONTROL SYSTEM SOFTWARE IS DESIGNED TO SHUT DOWN ENGINE IN THE EVENT OF A FAULTY SENSOR IN ORDER TO PROTECT THE VEHICLE. THE SYSTEM SHOULD ALERT TO THE ISSUE AND ALLOW THE HUMAN TO DETERMINE IF IT IS SAFER TO CONTINUE DRIVING AND RISK DAMAGE TO THE VEHICLE. A CONTROL SYSTEM THAT IS NOT AWARE OF THE ROAD, TRAFFIC OR ENVIRONMENTAL CONDITIONS SHOULD NEVER BE ALLOWED TO OVERRIDE HUMAN REQUIREMENT TO CONTINUE DRIVING OUT OF HARMS WAY. *TR

NHTSA ODI 10503797