What 821 owners told NHTSA about the 2012 Ford Explorer Gas

WHILE MY WAS DRIVING SHE WENT TO ACCELERATE FROM A STOP AND HEARD A NOISE. SHE THOUGHT MAYBE SHE RAN OVER GLASS OR SOMETHING. WHEN SHE WENT TO TURN THE CORNER THE VEHICLE KEPT GOING STRAIGHT. SHE ENDED UP HITTING ANOTHER VEHICLE DUE TO THE REAR SUSPENSION BREAKING. MY VEHICLE IS PART OF THE REAR SUSPENSION RECALL.

NHTSA ODI 11244904

TL* THE CONTACT OWNED A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH AND MAKING A TURN, THE STEERING WHEEL WAS WOBBLING AND CRASHED INTO A TREE. THE VEHICLE FLIPPED INTO AN EMBANKMENT. THERE WERE NO WARNING INDICATOR LIGHTS ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO THE NECK/BACK THAT REQUIRED MEDICAL ATTENTION. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WAS NO FIRE DUE TO THE CRASH. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE CONTACT CALLED FIVE STAR FORD LINCOLN OF WARNER (900 RUSSELL PKWY, WARNER ROBINS, GA 31088 (478) 273-8151) BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER: CAS 21979461 BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 19V435000 SUSPENSION. THE FAILURE MILEAGE WAS 130,000.

NHTSA ODI 11241285

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT A UNKNOWN SPEEDS AROUND A CURVE, THE STEERING WHEEL SEIZED AS A RESULT, THE DRIVER HIT A CURVE AND CRASHED INTO A BUILDING METAL POLE. THE DRIVER DID NOT SUSTAINED INJURY, THE FRONT AND REAR PASSENGERS SUSTAINED BUMP AND BRUISES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

NHTSA ODI 11220037

POWER STEERING ASSIST FAULT, LOSE OF STEERING AT LOW SPEED LOST CONTROL AND HIT CURB

NHTSA ODI 11053402

DROVE ABOUT 2 MILES IN THE MORNING WHILE TURNING ONTO THE INTERSTATE RAMP THE STEERING LOCKED UP WOULD NOT GO OVER 30MPH, SUV STARTED TO SMOKE WHILE THE TEMPERATURE GAUGE NEVER CHANGED INSIDE OF THE VEHICLE. LUCKY TO NOT HAVE CAUSED A MAJOR ACCIDENT. AFTER HAVING VEHICLE TOWED, PER THE MECHANIC THE COMPUTER SYSTEM IS FRIED, MOTOR VALVES MELTED, AND ALL SPARK PLUGS NEED TO BE REPLACED. THIS SUV IS ONLY A 2012 AND SHOULD NOT HAVE THIS MAJOR OF PROBLEMS WHEN IT HAS BEEN WELL TAKEN CARE OF. FORD REALLY NEEDS TO LOOK FURTHER INTO THIS SO THIS DOES NOT HAPPEN TO SOMEONE ELSE.

NHTSA ODI 10925105

WHILE MAKING A LEFT HAND TURN, THE POWER STEERING WENT OUT, CAUSING MY VEHICLE TO VEER INTO A BRICK MAILBOX AND DITCH. RESULTING IN MAJOR DAMAGE TO MY VEHICLE AND MAILBOX. ALSO CAUSING INJURY TO MY RIGHT ARM AND SHOULDER.

NHTSA ODI 10818216

I STOPPED AT A STOP SIGN AND TOOK A LEFT HAND TURN AS I PROCEEDED DOWN A HILL. MY STEERING WHEEL WOULDN'T TURN,LIKE THE WHEEL LOCKED UP, AND THE BRAKES WERE HARD TO PUSH, NOT SLOWING ME DOWN. THE EXPLORER WENT OFF OF THE ROAD STRIKING A CONCRETE POLE. IT DESTROYED THE ENTIRE RIGHT FRONT END, AND DESTROYED THE POLE. THE DEALER SAID THAT THEY COULD FIX THE PROBLEM WITH THE STEERING, AND THE BRAKES, BUT THEY ARE NOT RESPONSIBLE FOR THE DAMAGE. THEY SAID THAT IT'S NOT FORD'S FAULT FOR THE DAMAGE. *TR

NHTSA ODI 10442868