What 1,129 owners told NHTSA about the 2012 Ford Edge

As I was driving into a parking lot space, I stepped on the brake pedal, and it sank to the floor. I rapidly pumped the pedal 2 or 3 times, but it continued to sink to the floor. As the car continued moving forward, I tried to avoid colliding with landscape items, drove between 2 parked cars, scraping one or both of them, and injured a pedestrian. My vehicle stopped when I jammed the gear control into the “PARK” position.

NHTSA ODI 11738190

THERE IS A PARTIAL RECALL ON THESE MODEL FORD EDGE'S. WHERE THE BRAKE BOOSTER AND BRAKE MASTER CYLINDER ARE DEFECTIVE AND CAUSE THE BRAKES TO FILL WITH AIR AND LOSE PARTIAL AND SOMETIMES TOTAL LOSS OF BRAKING POWER. THIS HAPPENED TO MY 2012 FORD EDGE SPORT. I BOUGHT NEW FACTORY PARTS AND HAD THEM INSTALLED BY A PROFESSIONAL. THEY WENT OUT AGAIN. IT HAD TO DO WITH HE FACTORY OF THE PARTS. PLEASE PLACE A MASS RECALL ON THIS PART. MY WIFE AND KIDS SHOULDN'T GET INTO A WRECK DUE TO BRAKES GOING OUT AGAIN. THEY ALREADY HAVE TOTALLY GONE OUT TWICE. THE 2ND TIME MY WIFE WITH DAUGHTER AND MY SON IN THE CAR COULDNT SLOW DOWN IN TIME AND GOT INTO A FENDER BENDER. IT WASN'T SERIOUS. THIS TIME. THANK YOU. ALSO, ANOTHER PROBLEM THAT HAS BEEN NOTED BY THOUSANDS OF FORD EDGE OWNERS IS THE STYLE OF FUEL DOOR. IT DOESN'T SEAL PROPERLY WHICH IN RETURN CAUSES A CHECK ENGINE LIGHT TO APPEAR ON THE INSTRUMENT CLUSTER. PLEASE INVESTIGATE THIS ISSUE AS SELL. THANK YOU.

NHTSA ODI 11291433

"TAKATA RECALL' - I CANNOT COUNT HOW MANY TIMES THIS HAS HAPPENED TO MY VEHICLE. THE BREAKS JUST REFUSES TO FUNCTION AND THE SPEED WOULD NOT DECREASE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH THE BREAKS AND THEY ARE NOT DOING ANYTHING ABOUT IT. LAST SUNDAY (SEPTEMBER 8,), MY FAMILY AND I ALMOST DIED ON THE WAY TO CHURCH. THE VEHICLE WOULD NOT STOP!!! IT FINALLY CAME TO A HALT AFTER BEEN STOPPED BY A PAVEMENT. I HAD TO CALL FORD FOR A TOW TRUCK (WHICH I HAD TO PAY FOR BUT THEY GAVE ME A DISCOUNT). MY CAR HAS BEEN WITH THEIR SERVICE DEPARTMENT FOR THREE DAYS NOW. THEY KEEP SAYING THAT THEY CANNOT FIND ANYTHING WRONG WITH IT - THIS WAS EXACTLY WHAT HAPPENED THE FIRST TIME AND 1-2 MONTHS LATER, WE ARE BACK AT THE EXACT SAME SPOT!! THERE ARE SEVERAL PEOPLE ONLINE WITH THE SAME ISSUE. THIS CAR IS NOT SAFE. WHO ELSE IS SUPPOSED TO DIAGNOSE A CAR BUT THE MANUFACTURER?!! IF THE MANUFACTURER CANNOT FIND WHAT IS WRONG WITH IT, THEN THE WORLD IS IN BIG TROUBLE. I THANK GOD FOR ALWAYS PROTECTING MYSELF AND MY FAMILY. MY VEHICLE WAS IN MOTION FROM HIGHWAY TO TURNING TO RED LIGHT. THIS CAR IS NOT SAFE FOR THE ROAD. **ON THE NEXT PAGE: I ANSWERED YES TO "WAS THERE A CRASH" - I DIDN'T CRASH INTO ANOTHER VEHICLE, I CRASHED INTO A PAVEMENT AT CHURCH THAT STOPPED THE CAR.

NHTSA ODI 11255110

MY BRAKES HAVE BEEN ROUTINELY SERVICED AND BRAKE BOOSTER REPLACED . THE PADDLE GOES ALL THE WAY TO FLOOR. I JUST HAD THE WORKS DONE LAST WEEK ON APRIL 10TH 2019 . WELL TODAY WE WEREN'T SO LUCKY. WE LEFT FOR VACATION AND IN VIRGINIA WE GOT INTO AN ACCIDENT BECAUSE THE BRAKES FAILED ON US .

NHTSA ODI 11197109

IN A HEAD ON COLLISION WITH A TELEPHONE POLE, THE AIR BAGS DID NOT DEPLOY. THE ELECTRICAL WOULD JUST SHUT DOWN. BRAKES WERE ACTING STRANGE. ALL WHILE MOVING.

NHTSA ODI 11081832

BRAKE BOOSTER FAILED NEARLY KILLING US IN DEC 2015 AS WE ROLLED INTO AN INTERSECTION. LUCKILY NOBODY HIT US. REPAIRED JAN 2016 UNDER CUST SATISFACTION PROGRAM 13N02 BY FORD, LIKELY TO AVOID A REAL RECALL. REPLACEMENT BOOSTER HAS NOW FAILED ALMOST CAUSING ANOTHER ACCIDENT AFTER A YEAR AND 1/2 AND 15K MILES AS WIFE HAD TO RUN OFF ROAD TO AVOID STOPPED TRAFFIC BECAUSE SHE HAD NO BRAKES. WHY HAS NHTSA NOT FORCED A RECALL? IT IS LITERALLY IS A SITUATION WHERE THOUSANDS OF THESE CARS ARE ROLLING AROUND WITH ADULTS AND YOUNG DRIVERS NOT KNOWING THAT AT SOME POINT THEY'LL NEED TO STOP AND THEY WILL HAVE ZERO BRAKES. IS ANYBODY READING THESE? YES IF YOU PUSH TO THE FLOOR HARD AND HOLD IT TIGHT IT WILL EVENTUALLY STOP AS A CRUDE MANUAL BRAKE. KIDS HAVE NEVER DRIVEN A CAR WITHOUT POWER BRAKES! THE REST OF US AREN'T EXPECTING IT SINCE NO WARNING SIGNS. FORD IS SIMPLY INSTALLING THE SAME DEFECTIVE PART ENDANGERING LIVES. WHAT DO WE DO, SELL THE CAR AND PUT SOMEONE ELSE AT RISK SINCE THE REPLACEMENT PARTS ARE THE SAME FAULTY CRAP?

NHTSA ODI 11032014

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, THE VEHICLE WAS SHIFTED INTO NEUTRAL CAUSING THE VEHICLE TO SWERVE RIGHT AND HOPPED INTO A DITCH AND CRASH INTO A TREE. THE CONTACT SUSTAINED A LEFT HAND AND CHEST INJURIES THAT NEEDED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING YARD. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 10979344

6-2-2015: I WAS DRIVING DOWN THE ROAD AND WAS COMING TO A STOP SIGN. I STEPPED ON BRAKES AND WITHOUT WARNING THE BRAKES DID NOT ENGAGE. I WENT THRU THE STOP SIGN ON MAJOR ROADWAY AT 30 MPH. I WAS HIT BY ONCOMING TRAFFIC TRAVELING AT 45 MPH. THE VEHICLE WAS TOTALED AND 3 PEOPLE, MYSELF INCLUDED, WERE INJURED. I OWNED THE VEHICLE LESS THAN 2 MONTHS. MY FIRST FORD IN YEARS. FORD HAS KNOWN ABOUT A BRAKE BOOSTER PROBLEM FOR YEARS AND HAS NOT RECALLED THE VEHICLE. FORD'S FIX IS TO EXTEND THE WARRANTY 10 YEARS OR 150,000 MILES FOR THE BRAKE BOOSTER. I FOUND OUT ABOUT THIS ON GOING PROBLEM WITH THE EDGE AFTER THE VEHICLE WAS SALVAGED. I TALKED WITH MY INSURANCE COMPANY AND THEIR RESPONSE WAS TOO BAD FOR YOU. I WANTED THE BRAKE BOOSTER CHECKED OUT. FORD SHOULD BE RECALLING ALL THE EFFECTED VEHICLES NOW, BEFORE SOMEBODY IS KILLED. THERE HAVE BEEN OVER 50 COMPLAINTS FILED WITH NHTSA SINCE 2012.

NHTSA ODI 10732917

STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED. HAPPENED ONLY WHEN PUMPING BRAKES REPEATEDLY AT SLOW RATE OF SPEED. BROUGHT VEHICLE TO DEALER. TOLD BRAKE BOOSTER WOULD HAVE TO BE REPLACED. CUSTOMER SATISFACTION PROGRAM # 13N02.COMPLETED 7/29/14. PREVIOUSLY RAN VEHICLE HEALTH REPORT THROUGH MYSYNC = BRAKES OK. FEB'14 - OIL CHANGE AT DEALERSHIP. ASKED ABOUT LETTER I RECEIVED ABOUT BRAKE BOOSTER BUT WAS TOLD "I WASN'T READY FOR THAT JUST YET. I WOULD FEEL SPONGY BRAKES BEFORE IT NEEDED REPLACING". THEY DROVE MY VEHICLE INTO BAY AND TECH SAID BRAKES WERE FINE. OBVIOUSLY NOT. BRAKES FAILED WITHOUT WARNING. 77% INCREASE IN PREMIUMS DUE TO MERIT RATING BOARD, INSURANCE AGENT SAID THEY COULD DO NOTHING ABOUT SURCHARGE (10 YR OLD JEEP BUMPER THAT WAS ALREADY RUSTED OUT) .

NHTSA ODI 10725077

STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED. HAPPENED ONLY WHEN PUMPING BRAKES REPEATEDLY AT SLOW RATE OF SPEED. BROUGHT VEHICLE TO DEALER. TOLD BRAKE BOOSTER WOULD HAVE TO BE REPLACED. CUSTOMER SATISFACTION PROGRAM # 13N02.COMPLETED 7/29/14. PREVIOUSLY RAN VEHICLE HEALTH REPORT THROUGH MYSYNC = BRAKES OK. FEB'14 - OIL CHANGE AT DEALERSHIP. ASKED ABOUT LETTER I RECEIVED ABOUT BRAKE BOOSTER BUT WAS TOLD "I WASN'T READY FOR THAT JUST YET. I WOULD FEEL SPONGY BRAKES BEFORE IT NEEDED REPLACING". THEY DROVE MY VEHICLE INTO BAY AND TECH SAID BRAKES WERE FINE. OBVIOUSLY NOT. BRAKES FAILED WITHOUT WARNING. 77% INCREASE IN PREMIUMS DUE TO MERIT RATING BOARD, INSURANCE AGENT SAID THEY COULD DO NOTHING ABOUT SURCHARGE (10 YR OLD JEEP BUMPER THAT WAS ALREADY RUSTED OUT) .

NHTSA ODI 10725078

BRAKES STARTED BECOMING DIFFICULT TO APPLY REGARDLESS OF SPEED, ETC. MOST OFTEN MOST DIFFICULT TO APPLY AFTER THE CAR WAS SHUT OFF FOR A PERIOD OF TIME. TOOK THE CAR TO THE DEALER AND THEY REPLACED THE BOOSTER. SERVICE REPRESENTATIVE ATTEMPTED TO BACK THE CAR OUT OF THE SERVICE BAY THE BOOSTER FAILED. COULDN'T STOP THE CAR SO HE PUT IT IN DRIVE AND IT LUNGED FORWARD AND HIT A CAR LIFT, CREASING THE FRONT BUMPER, BEFORE IT STOPPED. ATTEMPTED TO REPLACE THE BOOSTER AND THE DEALER SAID IT "FAILED" IN THE BOX. NUMBER THREE BOOSTER WAS INSTALLED AND IT FAILED. MASTER CYLINDER ALSO FAILED. THE DEALER CLAIMS THE NEW MASTER CYLINDER AND THE FOURTH BOOSTER IS WORKING FINE. CAR IN THE BODY SHOP GETTING THE FRONT BUMPER REPAIRED. FORD REGIONAL CUSTOMER CARE REPRESENTATIVE WAS TO CALL ME AND THREE DAYS HAVE PASSED WITHOUT ANY RESPONSE. NO ONE CARE TELL ME FORD HAS CORRECTED ANYTHING. ALL THEY ARE DOING IS THROWING PARTS WITH AN ATTEMPT IT WILL FIX ITSELF. *TR

NHTSA ODI 10627280

I WAS UNABLE TO COME TO A COMPLETE STOP AND HIT A CONE IN NYC. AFTER, IT WAS EXTREMELY DIFFICULT TO COME TO A COMPLETE STOP. THE CAR WAS ABLE TO SLOW DOWN BUT IT TOOK TIME. I DROVE SLOW AND AWAY FROM OTHERS. THE BRAKES WERE HARD AND MADE NOISE WHEN I PUSHED DOWN ON THE BRAKES. WHEN I WENT TO THE DEALER, THEY INFORMED ME THAT FORD HAS AN EXTENDED WARRANTY ON THE PART AND I ASKED WHY WASN'T THE PART RECALLED IF IT PUT ME AND MY FAMILY IN HARMS WAY. WHY WASN'T I NOTIFIED PRIOR TO LOSING FULL BRAKING POWER? I AM THANKFUL THAT I NOTICED THE PROBLEM RIGHT AWAY AND MY FAMILY AND I ARE SAFE. I HAVE CONCERNS FOR OTHERS WHO MAY BE AT A GREATER SPEED WHEN THE BRAKES FAIL OR HAVE TO STOP UNEXPECTEDLY. IN ADDITION, MY CAR HAS RETURNED TO THE DEALERSHIP FOR SERVICE SEVERAL TIMES FOR NOT LOCKING INTO THE PARK POSITION. IT IS NOT SAFE AND AGAIN, I HAVE CONCERNS FOR MY FAMILY AND OTHERS. CAN THIS CAR MOVE IF IT ISN'T SECURED IN THE PARK POSITION? I HAVE VOICED MY CONCERNS WITH FORD BUT HAVE BEEN GIVEN THE RUN AROUND BY EVERYONE I HAVE ENCOUNTERED. THESE ARE SAFETY ISSUES AND NO ONE SEEMS TO CARE. EVERYONE IS NICE AND APOLOGIZES BUT THEY NEED TO TAKE CARE OF THESE SAFETY CONCERNS FOR THEIR CUSTOMERS AND FOR THE GENERAL PUBLIC. *TR

NHTSA ODI 10610031

2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY PROBLEMS AND SEEKS FINANCIAL COMPENSATION OR VEHICLE REPLACED. *SMD THE CONSUMER STATED THE MY TOUCH SCREEN WOULD GO BLACK, AND LOCK UP. ALSO, THE BRAKES DID NOT ENGAGE, WHICH RESULTED IN AN ACCIDENT. THE PROBLEM WAS DETERMINED TO BE THE BRAKE BOOSTER. THE VEHICLE SHOWED A FRONT COLLISION SYSTEM FAULT, THE NAVIGATION WAS STUCK. ALSO, WHEN THE CONSUMER SHUT THE VEHICLE OFF, A SHIFT TO PARK SIGNAL ILLUMINATED ON THE DASHBOARD DISPLAY, AND SHE WAS UNABLE TO TURN OFF THE LIGHT IN THE VEHICLE. UPDATED 03/27/14

NHTSA ODI 10567266

BRAKES BEGAN TO HAVE A HARD PEDAL WHEN STARTING THE VEHICLE A FEW WEEKS AGO. HAD HARD BRAKE PEDAL THAT WAS NOT CONSISTENT AT FIRST, HAPPENED TWICE IN TWO WEEKS BUT WAS LESS NOTICEABLE. VEHICLE BECAME UNSAFE TO DRIVE TODAY AS THE PEDAL WOULD BECOME DIFFICULT TO PUSH AFTER FIRST APPLICATION OF PEDAL (SUCH AS IN STOP AND GO TRAFFIC, ETC.). THE VEHICLE REQUIRES PUSHING THE PEDAL WITH BOTH FEET TO STOP IT EVEN FROM LOW SPEED. THE BRAKES ARE ABOUT 10% STOPPING POWER. I HAVE NEVER EXPERIENCED ANYTHING SO DANGEROUS IN A NEW VEHICLE. *TR

NHTSA ODI 10514946

DRIVER: 83 YEAR OLD WOMAN... NEW AUTO: FORD EDGE 2012, NO INJURIES, VEHICLE DAMAGE APPROX $2000.00 NO PROPERTY DAMAGE..... PROBLEM: LADY STEPPED ON ACCELERATOR RATHER THAN BRAKE.... REASON: THE BRAKE PEDAL AT REST IS HIGHER THAN THE ACCELERATOR PEDAL AT REST. THE DRIVER IS USED TO AN OLDER (CHRYSLER 2009) VEHICLE WHICH THERE WAS NOT AN APPRECIABLE DIFFERENCE IN PEDAL HEIGHT, STEPPED ON THE ACCELERATOR PEDAL, THINKING SHE WAS STEPPING ON THE BRAKE.... RESOLUTION: DISCUSSING THE INCIDENT, THE WOMAN WAS SEATED IN THE FORD EDGE AND ASKED TO SEE IF SHE FELT A DIFFERENCE IN HEIGHT OF THE BRAKE VS ACCELERATOR PEDALS. SHE DID, AND HAS SINCE PRACTICED GOING BETWEEN PEDALS, LIFTING HER FOOT TO ACCESS THE BRAKE, RATHER THAN MERELY SLIDING HER FOOT TO THE LEFT........ IT IS THIS WRITERS OPINION THAT MANY OF THE UNEXPLAINED ACCIDENTS WHERE A PERSON, ESPECIALLY WHEN AN ELDERLY PERSON IS DRIVING, HAS MISTOOK THE ACCELERATOR FOR THE BRAKE IS DUE TO THE HEIGHT OF PEDAL DIFFERENCE. ................ IT MIGHT BE WISE TO MAKE AWARE THIS PROBLEM TO MANUFACTURERS AND THE PUBLIC. ........ THANKS *TR

NHTSA ODI 10461990