What 1,129 owners told NHTSA about the 2012 Ford Edge

As I was driving into a parking lot space, I stepped on the brake pedal, and it sank to the floor. I rapidly pumped the pedal 2 or 3 times, but it continued to sink to the floor. As the car continued moving forward, I tried to avoid colliding with landscape items, drove between 2 parked cars, scraping one or both of them, and injured a pedestrian. My vehicle stopped when I jammed the gear control into the “PARK” position.

NHTSA ODI 11738190

Vehicle caught on fire from a leak

NHTSA ODI 11649613

I was t-boned in the intersection of [XXX] and [XXX] in Washington, Utah on [XXX]. The airbags did not deploy in my vehicle. I was not injured or receive medical care. However, its a safety violation somewhere I'm sure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11603932

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT IT FAILED TO STOP THE VEHICLE AND REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED IT FELT SPONGY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER IN THE OTHER VEHICLE SUSTAINED A BUMP ON HER LEFT SHIN BONE AS SHE WAS STANDING OUTSIDE OF HER VEHICLE PUTTING HER CHILD INTO THE VEHICLE MEDICAL ATTENTION WAS REQUIRED FOR HER INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO KENT CHEVROLET CADILLAC, INC. (1413 HWY 62 E, MOUNTAIN HOME, AR 72653: (888) 536-0357) AND WAS SERVICED FOR THE BODY DAMAGE OF THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED FOR THE BRAKE FAILURE AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 192,836.*DT*DT*JB*JB CONSUMER CALLED THE DEALER AND DEALER SAID HE WOULD TAKE A LOOK AT IT.*JB*DT

NHTSA ODI 11406462

FORD EDGE: I WAS STOPPED AT A STANDARD 4 WAY INTERSECTION. MY LIGHT TURNED GREEN AND I ENTERED TO GO STRAIGHT THROUGH. CADILLAC CTS: FROM LEFT GOING APPROX. 45-50 MPH, RAN THEIR RED. COLLISION AT 90 TO FORD'S FRONT DRIVER'S SIDE WHEEL AND CADILLAC'S FRONT PASSENGER SIDE. IMPACT SPUN FORD TO APPROX. 300 FROM INITIAL DIRECTION. CADILLAC'S FRONT AIRBAGS DEPLOYED. NO DEPLOYMENT FROM FORD. FORD DRIVER STRUCKDRIVER'S SIDE WINDOW RESULTING IN CONCUSSION.

NHTSA ODI 11349941

THERE IS A PARTIAL RECALL ON THESE MODEL FORD EDGE'S. WHERE THE BRAKE BOOSTER AND BRAKE MASTER CYLINDER ARE DEFECTIVE AND CAUSE THE BRAKES TO FILL WITH AIR AND LOSE PARTIAL AND SOMETIMES TOTAL LOSS OF BRAKING POWER. THIS HAPPENED TO MY 2012 FORD EDGE SPORT. I BOUGHT NEW FACTORY PARTS AND HAD THEM INSTALLED BY A PROFESSIONAL. THEY WENT OUT AGAIN. IT HAD TO DO WITH HE FACTORY OF THE PARTS. PLEASE PLACE A MASS RECALL ON THIS PART. MY WIFE AND KIDS SHOULDN'T GET INTO A WRECK DUE TO BRAKES GOING OUT AGAIN. THEY ALREADY HAVE TOTALLY GONE OUT TWICE. THE 2ND TIME MY WIFE WITH DAUGHTER AND MY SON IN THE CAR COULDNT SLOW DOWN IN TIME AND GOT INTO A FENDER BENDER. IT WASN'T SERIOUS. THIS TIME. THANK YOU. ALSO, ANOTHER PROBLEM THAT HAS BEEN NOTED BY THOUSANDS OF FORD EDGE OWNERS IS THE STYLE OF FUEL DOOR. IT DOESN'T SEAL PROPERLY WHICH IN RETURN CAUSES A CHECK ENGINE LIGHT TO APPEAR ON THE INSTRUMENT CLUSTER. PLEASE INVESTIGATE THIS ISSUE AS SELL. THANK YOU.

NHTSA ODI 11291433

"TAKATA RECALL' - I CANNOT COUNT HOW MANY TIMES THIS HAS HAPPENED TO MY VEHICLE. THE BREAKS JUST REFUSES TO FUNCTION AND THE SPEED WOULD NOT DECREASE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH THE BREAKS AND THEY ARE NOT DOING ANYTHING ABOUT IT. LAST SUNDAY (SEPTEMBER 8,), MY FAMILY AND I ALMOST DIED ON THE WAY TO CHURCH. THE VEHICLE WOULD NOT STOP!!! IT FINALLY CAME TO A HALT AFTER BEEN STOPPED BY A PAVEMENT. I HAD TO CALL FORD FOR A TOW TRUCK (WHICH I HAD TO PAY FOR BUT THEY GAVE ME A DISCOUNT). MY CAR HAS BEEN WITH THEIR SERVICE DEPARTMENT FOR THREE DAYS NOW. THEY KEEP SAYING THAT THEY CANNOT FIND ANYTHING WRONG WITH IT - THIS WAS EXACTLY WHAT HAPPENED THE FIRST TIME AND 1-2 MONTHS LATER, WE ARE BACK AT THE EXACT SAME SPOT!! THERE ARE SEVERAL PEOPLE ONLINE WITH THE SAME ISSUE. THIS CAR IS NOT SAFE. WHO ELSE IS SUPPOSED TO DIAGNOSE A CAR BUT THE MANUFACTURER?!! IF THE MANUFACTURER CANNOT FIND WHAT IS WRONG WITH IT, THEN THE WORLD IS IN BIG TROUBLE. I THANK GOD FOR ALWAYS PROTECTING MYSELF AND MY FAMILY. MY VEHICLE WAS IN MOTION FROM HIGHWAY TO TURNING TO RED LIGHT. THIS CAR IS NOT SAFE FOR THE ROAD. **ON THE NEXT PAGE: I ANSWERED YES TO "WAS THERE A CRASH" - I DIDN'T CRASH INTO ANOTHER VEHICLE, I CRASHED INTO A PAVEMENT AT CHURCH THAT STOPPED THE CAR.

NHTSA ODI 11255110

MY BRAKES HAVE BEEN ROUTINELY SERVICED AND BRAKE BOOSTER REPLACED . THE PADDLE GOES ALL THE WAY TO FLOOR. I JUST HAD THE WORKS DONE LAST WEEK ON APRIL 10TH 2019 . WELL TODAY WE WEREN'T SO LUCKY. WE LEFT FOR VACATION AND IN VIRGINIA WE GOT INTO AN ACCIDENT BECAUSE THE BRAKES FAILED ON US .

NHTSA ODI 11197109

PULLED OVER IN EMERGENCY LANE ON HIGHWAY 3 MILES FROM HOME. STOPPED CAR AND PLACED GEAR SHIFT IN PARK POSITION AND SET FLASHERS. ON GETTING OUT OF CAR NOTED CAR WAS MOVING FORWARD. RECHECKED TO SEE IF GEAR SHIFT WAS IN PARK WHICH WAS CONFIRMED BY PASSENGER. DRIVER ON GETTING OUT OF VEHICLE WAS UNABLE TO GET BACK IN WITH ATTEMPT TO GRAB SEAT BELT AS LEVERAGE TO GET BACK IN. VICTIM WAS UNABLE TO GET BACK IN AND FELL OUT OF CAR RESULTING IN CAR BACK DRIVER SIDE TIRE ROLLING OVER VICTIM. RESULTED IN HOSPITALIZATION WITH RIGHT SIDE 8 BROKEN RIBS, T-1 FRACTURE, PUNCTURED LUNG ON RIGHT AND MULTIPLE BRUISES AND LACERATIONS ON LEGS AND BACK. RESULTED IN CHEST TUBE PLACEMENT, PLACEMENT OF NECK BRACE, HOSPITALIZATION FOR 10 DAYS, WOUND CARE TO CUT ON RIGHT ANKLE, INPATIENT REHAB FOR 5 DAYS WITH CONTINUED OUTPATIENT REHAB FOR MINIMUM OF 1 MONTH. F/U NEUROSURGERY APPOINTMENT 12/18/18 TO DETERMINE REMOVAL OF NECK BRACE. CONTINUING TO PROVIDE DAILY WOUND CARE TO ANKLE ABRASION THAT IS PREVENTING PAINLESS WALKING. BRUISES REMAIN ON LEGS WITH SWELLING OF LEFT CALF AND THIGH MUSCLES. HAVE POLICE REPORT THAT VERIFIES THAT GEAR SHIFT WAS IN PARK AT THE TIME OF ACCIDENT. HAVE PICTURES OF BRUISES, CHEST TUBE PLACEMENT BUT UNABLE TO DOWNLOAD.

NHTSA ODI 11156821

I WAS DRIVING DOWN THE HWY WHEN I HIT A DEER. DIDN'T HAVE TIME TO BREAK, DRIVING 55MPH WHEN THE IMPACT OCCURRED, TOTAL FRONT END DAMAGE. THE AIR BAG IN MY VEHICLE DID NOT DEPLOY. I WAS LUCKY THAT THE DEER DIDN'T COME THROUGH THE WINDSHIELD, IF SO BODILY DAMAGES WOULD HAVE BEEN ASTRONOMICAL CONSIDERING THE AIR BAG DID NOT DIPLOY DURING A 55 MPH IMPACT CAUSING TOTAL FRONT END DAMAGE TO MY FORD EDGE, IT WAS UNDRIVABLE FROM THE SCENE OF ACCIDENT. HOW DOES A AIR BAG NOT DIPLOY DURING A IMPACT CAUSING SO MUCH FRONT END DAMAGE THE VEHICLE WASUNABLE TO BE DRIVEN FROM THE SCENE?

NHTSA ODI 11150812

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHEN THE VEHICLE WAS SHIFTED INTO PARK, IT MOVED FORWARD AND STRUCK A TREE WITHOUT WARNING. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP AND DEEMED OPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

NHTSA ODI 11118458

IN A HEAD ON COLLISION WITH A TELEPHONE POLE, THE AIR BAGS DID NOT DEPLOY. THE ELECTRICAL WOULD JUST SHUT DOWN. BRAKES WERE ACTING STRANGE. ALL WHILE MOVING.

NHTSA ODI 11081832

DOOR LATCH FAILURE, CAUSING DOOR AJAR WARNING TO STAY ON AND BATTERY TO DRAIN. I HAVE HAD TO REPLACE BATTERY BECAUSE OF IT. I HAVE LEFT SHOULDER AND ARM PAIN FROM OPENING AND CLOSING IT REPEATEDLY, UNTIL THE LATCH CLOSES AND SENDS SIGNAL TO CONTROL PANEL THAT THE DOOR IS CLOSED. I HAVE SAFETY CONCERNS BECAUSE I WORK AT NIGHT AND DON'T WANT A STALLED VEHICLE OR NO LIGHTS IN MY CAR WHEN I RETURN TO IT. ALSO IS CONCERNS FOR SAFETY OF PASSENGERS AND CHILDREN IN CAR WITH ME. I WAS TOLD THERE WAS A RECALL ON LATCHES ON OTHER FORD VEHICLES, WHY NOT THIE FORD EDGE TOO? I'M SERIOUSLY CONSIDERING TRADING MY VEHICLE IF NOT FIXED. THIS IS MY FIRST FORD AND MAYBE MY LAST ONE IF IT ISN'T FIXED SOON!

NHTSA ODI 11048335

BRAKE BOOSTER FAILED NEARLY KILLING US IN DEC 2015 AS WE ROLLED INTO AN INTERSECTION. LUCKILY NOBODY HIT US. REPAIRED JAN 2016 UNDER CUST SATISFACTION PROGRAM 13N02 BY FORD, LIKELY TO AVOID A REAL RECALL. REPLACEMENT BOOSTER HAS NOW FAILED ALMOST CAUSING ANOTHER ACCIDENT AFTER A YEAR AND 1/2 AND 15K MILES AS WIFE HAD TO RUN OFF ROAD TO AVOID STOPPED TRAFFIC BECAUSE SHE HAD NO BRAKES. WHY HAS NHTSA NOT FORCED A RECALL? IT IS LITERALLY IS A SITUATION WHERE THOUSANDS OF THESE CARS ARE ROLLING AROUND WITH ADULTS AND YOUNG DRIVERS NOT KNOWING THAT AT SOME POINT THEY'LL NEED TO STOP AND THEY WILL HAVE ZERO BRAKES. IS ANYBODY READING THESE? YES IF YOU PUSH TO THE FLOOR HARD AND HOLD IT TIGHT IT WILL EVENTUALLY STOP AS A CRUDE MANUAL BRAKE. KIDS HAVE NEVER DRIVEN A CAR WITHOUT POWER BRAKES! THE REST OF US AREN'T EXPECTING IT SINCE NO WARNING SIGNS. FORD IS SIMPLY INSTALLING THE SAME DEFECTIVE PART ENDANGERING LIVES. WHAT DO WE DO, SELL THE CAR AND PUT SOMEONE ELSE AT RISK SINCE THE REPLACEMENT PARTS ARE THE SAME FAULTY CRAP?

NHTSA ODI 11032014

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. IN ADDITION, THE VEHICLE WAS SHIFTED INTO NEUTRAL CAUSING THE VEHICLE TO SWERVE RIGHT AND HOPPED INTO A DITCH AND CRASH INTO A TREE. THE CONTACT SUSTAINED A LEFT HAND AND CHEST INJURIES THAT NEEDED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING YARD. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ODI 10979344

VEHICLE HAS ROLLED OFF IN PARK AND DID DAMAGE TO VEHICLE THE FIRST TIME. THIS WAS WHEN IT CROSSED THE HIGHWAY AND LANDED IN CREEK.WHEN I HAD IT REPAIRED I WAS TOLD IT PROBABLY HAPPENED WITH PREVIOUS OWNER BECAUSE IT HAD AN AFTERMARKET FRONT BUMPER ON IT. I WAS SITTING IN VEHICLE A FEW WEEKS LATER AND IT ROLLED IN THE PARKING LOT AND I HAD TO SHOVE EMERGENCY BRAKE DOWN. FOUND A RECALL THAT LOOKS LIKE WHAT HAPPENED TO MY VEHICLE BUT THE CLAIM IS THAT MY VIN WAS NOT AFFECTED, BUT MATCHES THE DESCRIPTION.

NHTSA ODI 10871454

WE WERE HIT FROM BEHIND BY AN 18 WHEELER IN THE HWY AND SLAMMED INTO THE VEHICLE IN FRONT OF US SEVERAL TIMES AND NOT 1 AIRBAG WENT OFF.

NHTSA ODI 10865355

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE PLACING THE VEHICLE IN PARK AND EXITING THE VEHICLE, IT ROLLED DOWNHILL ACROSS THE STREET AND STRUCK A TREE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT REGISTER THAT IT WAS IN PARK. THE VEHICLE HAD TO BE RESTARTED NUMEROUS TIMES IN ORDER FOR THE VEHICLE TO REGISTER THAT IT WAS IN PARK. THE VEHICLE WAS UNOCCUPIED AT THE TIME OF THE FAILURE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

NHTSA ODI 10854449

TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE OFF POSITION, A FIRE IGNITED UNDER THE FRONT HOOD OF THE VEHICLE. THE DRIVER AND FRONT PASSENGER EXITED THE VEHICLE AND THE VEHICLE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

NHTSA ODI 10806739

6-2-2015: I WAS DRIVING DOWN THE ROAD AND WAS COMING TO A STOP SIGN. I STEPPED ON BRAKES AND WITHOUT WARNING THE BRAKES DID NOT ENGAGE. I WENT THRU THE STOP SIGN ON MAJOR ROADWAY AT 30 MPH. I WAS HIT BY ONCOMING TRAFFIC TRAVELING AT 45 MPH. THE VEHICLE WAS TOTALED AND 3 PEOPLE, MYSELF INCLUDED, WERE INJURED. I OWNED THE VEHICLE LESS THAN 2 MONTHS. MY FIRST FORD IN YEARS. FORD HAS KNOWN ABOUT A BRAKE BOOSTER PROBLEM FOR YEARS AND HAS NOT RECALLED THE VEHICLE. FORD'S FIX IS TO EXTEND THE WARRANTY 10 YEARS OR 150,000 MILES FOR THE BRAKE BOOSTER. I FOUND OUT ABOUT THIS ON GOING PROBLEM WITH THE EDGE AFTER THE VEHICLE WAS SALVAGED. I TALKED WITH MY INSURANCE COMPANY AND THEIR RESPONSE WAS TOO BAD FOR YOU. I WANTED THE BRAKE BOOSTER CHECKED OUT. FORD SHOULD BE RECALLING ALL THE EFFECTED VEHICLES NOW, BEFORE SOMEBODY IS KILLED. THERE HAVE BEEN OVER 50 COMPLAINTS FILED WITH NHTSA SINCE 2012.

NHTSA ODI 10732917

STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED. HAPPENED ONLY WHEN PUMPING BRAKES REPEATEDLY AT SLOW RATE OF SPEED. BROUGHT VEHICLE TO DEALER. TOLD BRAKE BOOSTER WOULD HAVE TO BE REPLACED. CUSTOMER SATISFACTION PROGRAM # 13N02.COMPLETED 7/29/14. PREVIOUSLY RAN VEHICLE HEALTH REPORT THROUGH MYSYNC = BRAKES OK. FEB'14 - OIL CHANGE AT DEALERSHIP. ASKED ABOUT LETTER I RECEIVED ABOUT BRAKE BOOSTER BUT WAS TOLD "I WASN'T READY FOR THAT JUST YET. I WOULD FEEL SPONGY BRAKES BEFORE IT NEEDED REPLACING". THEY DROVE MY VEHICLE INTO BAY AND TECH SAID BRAKES WERE FINE. OBVIOUSLY NOT. BRAKES FAILED WITHOUT WARNING. 77% INCREASE IN PREMIUMS DUE TO MERIT RATING BOARD, INSURANCE AGENT SAID THEY COULD DO NOTHING ABOUT SURCHARGE (10 YR OLD JEEP BUMPER THAT WAS ALREADY RUSTED OUT) .

NHTSA ODI 10725077

STOP AND GO TRAFFIC. STOPPED AT TRAFFIC SIGNAL 4 CARS BACK. TRAFFIC STARTED MOVING ON GREEN LIGHT, I TAPPED MY BRAKES 3X, 4TH TIME NO BRAKES. I ROLLED INTO THE BACK OF A JEEP SLOWLY, 2MPH, WHILE STANDING ON MY BRAKE PEDAL WITH NO HYDRAULIC PRESSURE AT ALL. WE MOVED TO THE SHOPPING MALL PARKING LOT, BRAKE PRESSURE WAS RESTORED. HAPPENED ONLY WHEN PUMPING BRAKES REPEATEDLY AT SLOW RATE OF SPEED. BROUGHT VEHICLE TO DEALER. TOLD BRAKE BOOSTER WOULD HAVE TO BE REPLACED. CUSTOMER SATISFACTION PROGRAM # 13N02.COMPLETED 7/29/14. PREVIOUSLY RAN VEHICLE HEALTH REPORT THROUGH MYSYNC = BRAKES OK. FEB'14 - OIL CHANGE AT DEALERSHIP. ASKED ABOUT LETTER I RECEIVED ABOUT BRAKE BOOSTER BUT WAS TOLD "I WASN'T READY FOR THAT JUST YET. I WOULD FEEL SPONGY BRAKES BEFORE IT NEEDED REPLACING". THEY DROVE MY VEHICLE INTO BAY AND TECH SAID BRAKES WERE FINE. OBVIOUSLY NOT. BRAKES FAILED WITHOUT WARNING. 77% INCREASE IN PREMIUMS DUE TO MERIT RATING BOARD, INSURANCE AGENT SAID THEY COULD DO NOTHING ABOUT SURCHARGE (10 YR OLD JEEP BUMPER THAT WAS ALREADY RUSTED OUT) .

NHTSA ODI 10725078

WHILE TRAVELING IN MEXICO, I HIT A BLACK STEER STANDING IN THE MIDDLE OF THE ROAD AT NIGHT. IT WAS A FULL FRONTAL COLLISION. IT WRAPPED ITSELF AROUND THE COMPLETE FRONT AND BOTH SIDES OF MY VEHICLE BEFORE COMING UP ON THE HOOD. IT ALSO BROKE THE WINDSHIELD. NEITHER THE AIRBAGS NOR THE SIDE CURTAINS DEPLOYED. I HAD IT SENT TO A FORD DEALER, PER THE REQUEST OF FORD MOTOR COMPANY. THEY REPORTED THAT THE AIRBAG SYSTEM WAS WORKING JUST FINE. THAT'S VERY PECULIAR. THE FACT REMAINS THAT IN A FULL FRONTAL COLLISION THE AIRBAGS DID NOT WORK AND I NO LONGER FEEL SAFE TRAVELING IN THAT VEHICLE. I CALLED THE NHTSA ON 4/9/15 AT 1-888-327-4236 AND TALKED TO [XXX] WHO GAVE ME A COMPLAINT #10704792 AND SAID SOMEONE WOULD BE CONTACTING ME WITHIN 72 HOURS. NOBODY HAS CONTACTED ME TO THIS DAY. THE VEHICLE IS AT HERRON' AUTO BODY IN SAN DIEGO, CA. PH: 619-281-4801. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10706215

TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING AT 48 MPH, THE CONTACT CRASHED INTO AN ANIMAL AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE FRONT PASSENGER SUSTAINED BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE REAR DRIVER SIDE PASSENGER SUSTAINED FOOT INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. UPDATED 5/29/15*CN THE CONSUMER STATED THE DEALER ADVISED THE VEHICLE OPERATED AS DESIGNED. UPDATED 11/6/15*JS

NHTSA ODI 10704792

BRAKES STARTED BECOMING DIFFICULT TO APPLY REGARDLESS OF SPEED, ETC. MOST OFTEN MOST DIFFICULT TO APPLY AFTER THE CAR WAS SHUT OFF FOR A PERIOD OF TIME. TOOK THE CAR TO THE DEALER AND THEY REPLACED THE BOOSTER. SERVICE REPRESENTATIVE ATTEMPTED TO BACK THE CAR OUT OF THE SERVICE BAY THE BOOSTER FAILED. COULDN'T STOP THE CAR SO HE PUT IT IN DRIVE AND IT LUNGED FORWARD AND HIT A CAR LIFT, CREASING THE FRONT BUMPER, BEFORE IT STOPPED. ATTEMPTED TO REPLACE THE BOOSTER AND THE DEALER SAID IT "FAILED" IN THE BOX. NUMBER THREE BOOSTER WAS INSTALLED AND IT FAILED. MASTER CYLINDER ALSO FAILED. THE DEALER CLAIMS THE NEW MASTER CYLINDER AND THE FOURTH BOOSTER IS WORKING FINE. CAR IN THE BODY SHOP GETTING THE FRONT BUMPER REPAIRED. FORD REGIONAL CUSTOMER CARE REPRESENTATIVE WAS TO CALL ME AND THREE DAYS HAVE PASSED WITHOUT ANY RESPONSE. NO ONE CARE TELL ME FORD HAS CORRECTED ANYTHING. ALL THEY ARE DOING IS THROWING PARTS WITH AN ATTEMPT IT WILL FIX ITSELF. *TR

NHTSA ODI 10627280