What 632 owners told NHTSA about the 2012 Chrysler Town And Country

TRAVELING ON THE HIGHWAY AT APPROXIMATELY 55MPH THE VAN SHUTS DOWN. NO POWER WHATSOEVER. THIS HAS HAPPENED TO US 3 TIMES WHILE TRAVELING THIS SPEED ON A BUSY ROAD. I TRAVEL WITH TWO HANDICAPPED SONS IN WHEELCHAIRS AND THIS HAS BEEN A VERY SCARY EXPERIENCE ALL 3 TIMES. NOBODY CAN TELL US WHAT IS WRONG AND THEY DON'T EVEN KNOW WHERE TO BEGIN TO LOOK. NOW MY BOYS ARE CONFINED AT HOME WITHOUT A VEHICLE FOR ME TO DRIVE THEM. *TR

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I PURCHASED MY VEHICLE IN MARCH OF 2016 FOR THE PURPOSES OF TRANSPORTING 2 DISABLED FAMILY MEMBERS. FIRST, CHECK ENGINE LIGHT WAS COMING ON AND STATED THAT THE CRANKSHAFT SENSOR WE'RE NOT WORKING. WHEN I WOULD DRIVE WHILE DRIVING MY VEHICLE WOULD JUST SHUT OFF I FEARED GETTING HIT BY OTHER VEHICLES. THEN THE FUEL PUMP RELAY WOULD STAY ON AFTER SHUTTING VEHICLE OFF UNTIL IT WOULD DRAIN THE BATTERY. AFTER, NOW MY VEHICLE CRANKS BUT DOESN'T START AT ALL. THIS IS A HAZARD AND DANGEROUS WHAT I AM AFRAID OF IS THAT THIS IS A COMMON ISSUE WITH THESE VEHICLES AND THE ISSUE HAS NOT BEEN LOOKED AT BY THE PROPER DEPARTMENT OR AUTHORITY. I ALSO BROUGHT THIS ISSUE TO CHRYSLER WHERE I PURCHASED THE VEHICLE AND THEY SAID THEY CAN NOT ASSIST WITH THE ISSUE AND NO RECALLS HAVE BEEN PUT IN PLACE MY VEHICLE HAS BEEN PARKED FOR 5 MONTHS NOW.

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VEHICLE WAS IN PARK AND THE POWER LIFTGATE MALFUNCTIONED, SLAMMED SHUT AND LOCKED ON POINTER FINGER CRUSHING MY DIGITAL NERVE. THE LIFTGATE MALFUNCTIONED TWO YEARS PREVIOUS TO THIS INCIDENT AND WAS REPAIRED BY THE DEALER. WHEN I INQUIRED ABOUT IT BEING REPLACED WHEN THIS HAPPENED, I WAS TOLD THE WARRANTY RAN OUT. THERE IS A MAJOR SAFETY ISSUE WITH THIS PART OF THE VEHICLE. IM VERY LUCKY THE ONLY THING THAT WAS INJURED WAS MY FINGER. THIS COULD EASILY KILL SOMEONE

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2012 CHRYSLER TOWN AND COUNTRY PURCHASED SECOND HAND AT 84.000 MILES VEHICLE STARTED THEN FOLLOWING AT 86,000 MILES. LIGHTS SENSOR WOULD ACTIVATE LIGHTS WITHOUT INPUT FROM REMOTE OR DRIVER. THEN THE LIGHTS STOPPED SENSING WHEN TO CHANGE AND HAS TO BE ACTIVATED IN MANUAL. VEHICLE WINDOWS WOULD NOT REMAIN UP AND LOCKED WHEN MANUALLY INPUTTED TO DO SO OR ACTIVATED TO DO SO WITH REMOTE. INTERIOR LIGHTS WOULD RANDOMLY SWITCH ON AND RUN THE BATTERY DEAD. THIS RESULTED IN MANY JUMPSTARTS. VEHICLE BEGAN TO USE FUEL LIKE 30.00 WEEKLY WITH NORMAL DRIVING OF MY FAMILY TO 30.00 EVERY TWO TO THREE DAYS WITH NO CHARGE IN DRIVING. THIS INCREASED WHEN THE FAMILY NEEDS TO DRIVE INCREASED TO ALMOST 20.00 DAILY. VEHICLE WOULD NOT ACCELERATE ON AN INCLINE WOULD STAY AT 30 MPH DESPITE YOU PRESSING THE GAS AND IT WOUL REV. VEHICLE WOULD DECORATE AND ACCELERATE ON ITS OWN MERIT, ONE COULD PRESS THE GAS AND IT WOULDN'T INCREASE GOING UP AN INCLINE CAUSING ANY TO MANEUVER AROUND YOU TO AVOID COLLISION AND THE IT WOULD ACCELERATE ON ITS OWN MERIT. VEHICLE LIFT GATE WOULD NOT REMAIN LOCKED WHEN SECURED WHETHER BY REMOTE OR MANUAL. LIFT GATE ALSO STOPPED SENSING AND HAS ALMOST LOCKED MY SMALL DISABLED A CHILDREN IN BETWEEN WHERE IT CLOSES. VEHICLE LIGHTS WOULD STOP WORKING WITH SENSING IN THE AUTO MODE. HAVE TO MANUALLY USE THEM THEN INTERNAL LIGHTS WOULD COME IN AND KILL THE BATTERY. THE SIGNALS IN THE DASH HAD MAJOR MALFUNCTIONS YOU WOULD GET THE AIRBAG, CHECK ENGINE AND VARIOUS LIGHTS INTERMITTENTLY FLASHING. THE DRIVER SIDE SEAT WOULD NOT WORK AS YOU CHANGE A FUSE IT WOULD BLOW. THE PASSENGER DOORS WOULD NOT LOCK WITH REMOTE INPUT OR MANUAL LOCK DOOR CAN OPEN WHEN DRIVING. REAR WINDOWS WOULD OPEN ON THEIR OWN MERIT USUALLY CAUSING ANIMAL TO GET IN. THE CAR FUEL PUMP WOULD NOT STOP RUNNING UNTIL THE BATTERY DIED OR THE TERMINAL WAS REMOVED. THE SCREEN SAID DISPLAY IS HOT.*DT*TP

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2012 CHRYSLER TOWN AND COUNTRY COMPLAINT 2/2 VEHICLE WOULD HAVING A HUMMING AND WHIRRING SOUND COMING FROM IT THAT WOULD CEASE ONLY WHEN THE BATTERY IS DEAD OR TERMINAL REMOVED. THE LIGHTS WOULD KILL THE BATTERY DESPITE BEING LEFT IN OFF POSITION. THE VEHICLE CURRENTLY WAS TAKEN TO THE STORE FOR THE CHANGE OF A TIPM DUE TO SMELLING A VERY HOT BURNING SCENT AND THEN IN STOP WHIRRING SOUND ALONG WITH DISPLAY IS HOT IN RED ON SCREEN. THE ACTUAL SCREEN AND MIDDLE CONTROL PANEL TO HOT TO TOUCH. THE VEHICLE TIRE SYSTEM SIGNAL WOULD OCCUR RECURRENTLY AND IT WOULD CAUSE ONE TO HAVE CONTINUOUSLY CHECK TIRES EVEN IF THEY WERE FINE AND SOMETIMES THE VEHICLE WOULD NEED AND OTHERS NOT. THE VEHICLE WAS LEFT WITH THE DEALER TO CHANGE A TIPM AND WORK ON THE FUEL PUMP NOT STOPPING EVEN WITH NO KEY IN THE VEHICLE AND CHANGE THE BURNED ELECTRICAL REAR WINDOW SWITCH THAT HAD BURNED LIKE OCTOBER. THE VEHICLE HAD A BRAND NEW BATTERY INSTALLED BY AAA. AND THIS BATTERY CELL WAS DESTROYED BY THE CONTINUOUS DRAINING AND JUMP STARTING. THE VEHICLE HAS HAD THE TIPM PUT IN AND RETURNED TO ME A MONTH LATER NOT BEING ABLE TO DRIVE MORE THAN 2 MILES WITHOUT OVERHEATING AND RELEASE OF WHITE SMOKE. THE CAR HAS NO COOLANT IN IT AND NO OIL WHEN REPLACED IMMEDIATELY THE VEHICLE BURNED IT OFF AND IT RAN OUT. THE VEHICLE ALSO HAD TO BE TOWED BACK TO THE DEALER. THE DEALER CHARGES FOR THE NEW COMPUTER AND THEN TELLS ME I HAVE TO PAY FOR THE COOLANT PROBLEM, THE OIL LEAK PROBLEM AND AND SOME CALIBER WITH MY WHEEL. THE VEHICLE ALSO AFTER HAVING A NEW TIPM INSTALLED AND NEW REMOTE CODED AND PROGRAMMED THE VEHICLE PASSENGER DOOR ON THE RIGHT STILL DOESN'T LOCK WITH INSTRUCTION FROM NEITHER REMOTE OR MANUALLY. THE DEALER IS TELLING ME I CAN NOT FIX THE OIL LEAK THING AND DRIVE IT TOPPING OF THE OIL AND CHECKING IT DAILY.

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2012 CHRYSLER TOWN AND COUNTRY 3/3 VEHICLE LIFT GATE WILL NOT RESPOND TO REMOTE PRIOR TO NEW TIPM INSTALLATION AND NEW REMOTE REPROGRAMMING. THE LIFT GATE HAS ALMOST SQUEEZED AND TRAPPED AN ADULT MY SIZE IN IT. IT STILL DOES THIS. THE DOORS DO NOT LOCK DESPITE MANUAL OR REMOTE INPUT TO KEEP IT LOCK AND IT DOESN'T RESPOND OR CHANGE WITH THE NEW TIPM INSTALLED AND THE NEWLY PROGRAMMED REMOTE, DESPITE THE PROBLEM COMMENCING WHEN ALL THE ELECTRICAL ITEMS IN THE COMPUTER STARTED MALFUNCTIONING. THE DRIVER SEAT FUSE WILL CONSISTENTLY BURN OUT AND STOP WORKING THIS CAN BE CHANGED AS OFTEN AS DAILY OR EVERY TWO DAYS.

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MY CAR WOULD NOT START HAD TO JUMP IT. THOUGHT BATTERY, NO TOOK IT TO MECHANIC TO DIAGNOSE THE PROBLEM FUEL TIPM, RELAY SWITCH. TOLD CHRYSLER DID NOT RECALL MY VEHICLE BUT RECALLED OTHER VEHICLES THAT HAD THE SAME PROBLEM AND WAS BUILT IN THE SAME YEAR AS MINE. VEHICLE WAS STATIONARY THE FIRST TIME. THEN IT STALLED OUT WHILE I WAS DRIVING. I WAS TURNING ONTO A CITY STREET FROM MY RESIDENTIAL COMPLEX.

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FUEL PUMP WON'T TURN OFF AFTER TURNING ENGINE OFF. DRAINS BATTERY COMPLETELY. TIPM IS TO BLAME. READ THE OTHER COMMENTS OR LOOK INTO THE LAWSUITS. THIS AFFECTS ALL CHRYSLER VEHICLES WITH THE PENTASTAR ENIGNE.

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PASSENGER SLIDING DOOR FELL OFF FROM THE TOP TRACK WHEN OPENED WITH BUTTON. THE DOOR WAS HANGING. CAR WAS STATIONARY ON A NYC STREET

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THE CAR STOPS AND WONT TURN BACK ON. I WAS TOLD THE TIPM IS BAD CAUSING IT TO SHUT OFF ON THE HIGHWAY. WE WERE DRIVING WHEN IT SHUT OFF AND LOST ALL CONTROL. IT WAS AS IF WE HAD NEVER STARTED THE CAR.

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THE BLIND SPOT DETECTION SYSTEM IS NOT WORKING AGAIN. THIS WAS REPAIRED ON MAY 12, 2017 FOR A COST OF $1409.84 AND HAS FAILED AGAIN. THIS IS MY SECOND COMPLAINT TO NHTSA. I DID NOT RECEIVE ANY FEEDBACK FROM MY FIRST COMPLAINT. A TECH AT THE DEALERSHIP TOLD US THAT THE CONTROL MODULE IS LOCATED IN THE WHEEL WELL AND IS EXPOSED TO MOISTURE AND DIRT WHICH CAUSES THE FAILURES. HE TOLD US THAT CHRYSLER KNOWS THAT THEY HAVE A DESIGN PROBLEM BUT DID NOT DESIGN A PERMANENT FIX. I DO NOT THINK THAT I SHOULD HAVE TO PAY FOR THIS REPAIR (AGAIN). IN THE VAN, VISIBILITY IS LIMITED AND THE BLIND SPOT DETECTION SYSTEM IS NEEDED FOR SAFETY AND CRASH AVOIDANCE. THIS PROBLEM HAPPENS NOW ANYTIME THE VEHICLE IS DRIVEN.

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THE TRANSMISSION ON THIS VEHICLE HAS STARTED SLIPPING AT 94000 MILES. I NOTICED IT HAPPENS WHEN TAKING OFF.

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2012 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD *JS

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DOOR CAUGHT FIRE WHILE DRIVING, SMOKE EVERYWHERE, SMOKE COMING FROM UNDER HOOD.

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HAND PINCHED IN DRIVER SIDE POWER SLIDING DOOR. VEHICLE WAS STATIONARY AND NOT STARTED.

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WHILE IN MOTION ON A FREEWAY AT FREEWAY SPEEDS MY VAN JUST STALLED. THE TRACTION CONTROL LIGHT CAME ON FIRST AND THEN IT JUST STALLED. LUCKILY I WAS ABLE TO PULL OVER SAFELY. I CALLED FOR A TOW BECAUSE THE VAN WOULD NOT START AFTER THAT, IT JUST KEPT CRANKING AND WOULD NOT TURN OVER. THE REPAIR SHOP WAS ABLE TO START IT THE NEXT DAY AND SAW A CODE P061C. WHICH MEANS IT WOULD BE 5 DIFFERENT PROBLEMS. THEY ARE KEEPING IT TO DRIVE IT AND HOPEFULLY GET IT TO STALL AGAIN. THIS IS A MAJOR SAFETY ISSUE, WHAT IF MY KIDS WITH WITH ME AND WE CRASHED. HOW MANY COMPLAINTS WILL THERE BE BEFORE SOMEONE STEPS IN TO FIX THIS PROBLEM. THERE HAVE NUMEROUS COMPLAINTS FOR THIS SAME ISSUE. HOPEFULLY SOMETHING IS DONE BEFORE SOMEONE DIES.

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FRONT PUMP IN TRANSMISSION FAILED. VAN WILL NOT DRIVE.ALSO HAVE KEEP REPLACING SWAY BAR END LINKS, FOR YEARS SINCE NEW. HAD TO REPLACE REAR WHEEL HUBS DUE TO BEARING FAILURE.

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AFTER RECEIVING MULTIPLE CHECK ENGINE NOTIFICATIONS FOR "ENGINE MISFIRE", THE DEALERSHIP DETERMINED THAT ALL THE LIFTERS NEEDED TO BE REPLACED. WE HAD THE WORK DONE, AND 1 YEAR LATER THE SAME CODES HAVE RETURNED.

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I REPORTED A STRANGE SOUND TO MY TRUSTED MECHANIC, AND HIS TECH QUICKLY AFFIRMED THAT THE FUEL PUMP WAS STILL OPERATING EVEN WITH THE VEHICLE TURNED OFF AND KEYS REMOVED FROM THE IGNITION. THEY TOLD ME WITHOUT SKIPPING A BEAT THAT THIS WAS A TIPM MALFUNCTION. THEY WERE CONFIDENT THAT THIS WAS A COMMON PROBLEM AND THAT CERTAINLY THERE WOULD BE A RECALL THROUGH THE DEALER. HOWEVER, THERE HAS NOT BEEN A RECALL ISSUED FOR THIS PROBLEM ON THIS MAKE, MODEL, OR YEAR OF THIS VEHICLE. I HAVE READ AROUND THE WEB, AND IT DOES INDEED SOUND LIKE A COMMON PROBLEM CHRYSLER TOWN AND COUNTRY MINIVANS MADE BETWEEN 2011 AND 2013 (MINE'S A '12). IT SEEMS TO BE HAPPENING TO A LOT OF PEOPLE WHO, IN GOOD FAITH, TRUSTED THE CHRYSLER BRAND. IT ALSO SEEMS LIKE THIS PROBLEM CARRIES WITH IT VERY SIGNIFICANT RISK OF DANGEROUS MALFUNCTIONS: VEHICLE STALLING AT HIGH SPEEDS, VEHICLE FIRE, OTHER DAMAGE TO VEHICLE THAT COULD BE AVOIDED IF THE TIPM WERE REPLACED. CHRYSLER, DO THE RIGHT THING: IN GOOD FAITH, PROTECT YOUR CUSTOMERS. IT WILL BE FAR CHEAPER FOR YOU TO ISSUE A RECALL ON THE FRONT END THAN TO RISK DEALING WITH A CLASS ACTION SUIT THAT ARISES AS A RESULT OF CUSTOMERS SUFFERING INJURY OR, GOD FORBID, DEATH BECAUSE YOU DIDN'T TAKE CARE OF BUSINESS. IN THE LONG RUN, YOUR BOTTOM LINE WILL BE HEALTHIER IF YOU STAY OUT OF THE TRAGEDY SEGMENT OF THE NATIONAL NEWS (THINK TAKATA AIRBAGS AND TOYOTA BRAKES).

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REPLACED ALTERNATOR TWO TIMES WITHIN A YEAR AND NOW NEED A THIRD. STARTED JUNE 2018 WHILE AWAY ON A TRIP, ALL LIGHTS ON DASHBOARD LIGHT UP WITH NO WARNING SIGNS. EVERYTHING FAILED., BRAKES BARELY WORKED TO STOP, NO POWER STEERING, WINDOWS WOULD NOT GO UP/DOWN, NO AIR, NO FLASHES....ETC. THE SECOND TIME JULY 2019, BATTERY LIGHT COMES ON, THEN GOES OFF. A DAY LATER HAD THE BATTERY REPLACED. ALTHOUGH THE BATTERY TESTED WELL ACCORDING TO THE COMPANY, THEY PLACEMENT DUE BEING UNDER WARRANTY. THE FOLLOWING WEEK, AGAIN THE BATTERY LIGHT COMES ON DURING HIGHWAY SPEED AND CAR BEGINS THE SAME ISSUES AS BEFORE. CAR WAS TOWED TO DEALERSHIP. DEALERSHIP STATES IT'S THE ALTERNATOR ONCE AGAIN. HERE WE ARE DECEMBER 2019 WITH THE SAME ISSUES....NOT TO MENTION THE PASSENGER AIRBAG LIGHT NEVER GOES OFF AS THE DEALER STATES IT'S NOTHING.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START AND WOULD STALL WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO R & T MOTORS (9651 BISSONNET ST, HOUSTON, TX 77036, (713) 772-4505) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM). THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 99,000.

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VAN HAS HAD VERY FEW PROBLEMS, I HAVE REACHED APPROXIMATELY 190000 MILES AND STARTED HAVING THE STALLING WHILE DRIVING ISSUES THAT OTHERS HAVE ALSO REPORTED. THERE ARE NO INDICATORS OR PRE WARNINGS ON DASHAND ACTUALLY TAKES A FEW SECONDS TO REALIZE THE CAR HAS SHUT OFF. AFTER IT HAPPENED THE FIRST TIME, MY MECHANIC SUGGESTED TO START WITH A FULL TUNE UP AS NO CODES WERE COMING UP. IT HAS HAPPENED TWICE SINCE. IT IS A TERRIFYING PROBLEM, TO JUST HAVE CAR STOP AT RANDOM WITH NO WARNING AT ANY SPEED. 3 TIMES...1ST IN MOTION CITY STREET GOING STRAIGHT, 2ND TIME IN MOTION CITY STREET RIGHT AFTER MAKING A TURN, 3RD TIME ON HIGHWAY SLOWING DOWN TO TURN. WHY IS THIS NOT PART OF THE RECALL R09 FOR DURANGOS/GRAND CHEROKEE? I CAN NO LONGER TRUST TO HAVE MY KIDS IN THIS CAR THAT IS DESIGNED FOR FAMILIES...HOW DO I KNOW THE REPLACEMENT PARTS WILL BE SAFE?

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OUT OF THE BLUE ONE DAY, I WAS HEARING A CLANGING WHEN MY CAR WAS IDLING BUT WHEN I GAVE IT GAS THE NOICE SEEMED TO STOP. SEVERAL DIFFERENT AUTO SHOPS TOLD ME IT WAS THE ENGINE GONE BAD. I FOUND A SHOP THAT WENT A LITTLE FURTHER IN CHECKING AND FOUND THAT MY "FLYWHEEL " WAS BROKE. THE INNER CIRCLE HAD JUST CRACKED COMPLETELY OUT OF THE OUTER CIRCLE, WHICH IS VERY ODD BECAUSE IT IS A COMPLETE SOLID PIECE. I DID NOT HAVE ANY ACCIDENDENTS OR BLOWS TO THE VECHICLE SO ITS A BIG SURPRISE THAT IT HAPPENED.

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CAR WON'T START AT TIMES, AFTER AWHILE FINALLY STARTS, FUEL PUMP WILL CONTINUOUSLY RUN AFTER CAR IS OFF. GETS WORSE WITH COLD WEATHER. IT DID IT A FEW TIMES AFTER WE BOUGHT IT BUT WE LIVED IN FLORIDA AND DIDN'T HAPPEN AGAIN. WE MOVED TO TENNESSEE AND NOW ITS CONSTANTLY MESSING UP. WE REPLACED THE BATTERY AND ALSO THE ELECTRICAL BODY CONTROL THROTTLE. THINKING THAT WAS IT. LATER TO FIND OUT THAT IT MAYBE THE FUEL RELAY. AND THAT DODGE DURANGO AND JEEP AND ANOTHER VEHICLE WAS RECALLED FOR THIS SAME ISSUE AND YET CHRYSLER HAS NOT RECALLED THE TOWN AND COUNTRY.

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GATE POPS OPEN DUE TO PROBLEM WITH LOCK.

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