What 632 owners told NHTSA about the 2012 Chrysler Town And Country

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART NEEDED WAS ON A NATIONAL BACK ORDERED AND NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, BOTH THE DRIVER AND PASSENGER SIDE BLIND SPOT DETECTION SIGNALS AND THE REVERSE CAMERA FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE CONTACT ALSO RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) IN JUNE OF 2014. AFTER CONTACTING THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,000.

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MY VAN HAS THE SAFETY RECALL TO HAVE THERE REAR QUARTER VENT WINDOW SWITCH REPLACED. I HAVE TRIED 6 TIMES TO BRING MY VAN IN TO HAVE THE PART REPLACED AND THE DEALERSHIP (HENDRICK, CHRYSLER JEEP 543N MCPHERSON CHURCH RD FAYETTEVILLE NC 28303) SAID THEY DO NOT HAVE THE PARTS IN AND CAN NOT ORDER PARTS. THEY HAVE ALSO TOLD ME THEY HAVE NO WAY OF KNOWING WHEN PARTS WILL COME IN AND WHEN THEY DO COME IN THEY CANNOT HOLD THEM. THEY WANT ME TO CONTINUE CALLING AND HOPING THAT A PART COMES ON. I HAVE BEEN TRYING TO GET THIS PART REPLACED FOR SEVERAL MONTHS. THERE HAS BEEN NO INCIDENTS WITH THE PART ON MY VAN I WOULD JUST LIKE THE PART REPLACED IN A REASONABLE AMOUNT OF TIME. *TR

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WE ARE IN THE PROCESS OF PURCHASING THIS VEHICLE AND HAVE BEEN TOLD THERE IS A LONG DELAY ON THE ORDERING OF THIS PART (THE REAR WINDOW RECALL ISSUE) CANNOT UNDERSTAND IF THIS IS A POSSIBLE FIRE ISSUE THEN WHY ARE THEY NOT BEING SHIPPED AS REQUESTED. THIS MAKES ME VERY CONCERNED AS I TRANSPORT CHILDREN AND THIS COULD BE VERY DANGEROUS. I HAVE TRUSTED THE CHRYSLER COMPANY FOR MANY YEARS AND HAVE ONLY PURCHASED THEIR VEHICLES THE PAST 20 YEARS BUT THIS HAS ME VERY NERVOUS. IT MIGHT BE A LITTLE THING TO THEM BUT ON A TIGHT BUDGET AND FINDING A NICE VAN TO HELP WITH THE TRANSPORTATION OF MY FAMILY AND GRANDCHILDREN I HAVE QUESTIONS TO THE SPEED IN GETTING THIS ISSUE RESOLVED. *TR

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2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO RECALL REPLACEMENT SWITCH ISSUES DUE TO LACK OF PARTS. *SMD THE DEALER DISCONNECTED THE SWITCH AND STATED THEY WOULD CALL THE CONSUMER WHEN THE PART(S) ARRIVED. *JB

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THE BLIND SPOT DETECTION DOES NOT WORK AND IT IS A SAFETY ISSUE. *TR

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MY BLIND SPOT DETECTION WARNING SYSTEM HAS STOPPED WORKING. THE INDICATORS ON THE REVIEW MIRRORS COMES ON AND STAY ON AND I GET A MESSAGE THE SYSTEM IS DISABLED. I WENT TO A CHRYSLER DEALERSHIP ON APRIL 7TH AND WAS TOLD THE SENSORS IN THE BACK BUMPER WERE BAD. I WAS QUOTED AT LEAST $2,500. TO FIX THIS. I CALLED THE CHRYSLER CUSTOMER SERVICE 800 NUMBER AND WAS TOLD THERE WAS NOTHING THEY COULD DO FOR ME. THIS IS FURTHER AGGRAVATING BECAUSE I ALSO HAVE A PROBLEM WITH MY BACKUP CAMERA. IT HAS NOT WORKED SINCE ABOUT 37,000 MILES. IT WORKS FINE AFTER 45 SECONDS BUT NOT UNTIL THEN. WHEN I REPORTED THIS TO CHRYSLER THEY TOLD ME TO BUY A NEW RADIO. WHILE I HAVE A LOT OF MILES ON MY VEHICLE, NEITHER OF THESE PROBLEMS ARE MILEAGE RELATED. THEY ARE BOTH SAFETY ISSUES. I HAVE BEEN DRIVING FOR 43 YEARS AND NEVER HAD BLIND SPOT WARNING OR BACK UP CAMERA SYSTEMS BEFORE SO DO NOT PLAN TO PAY TO FIX. THEY ALSO TOLD ME I HAVE TO DEAL WITH THE WARNING LIGHTS GOING ON AND OFF ALL THE TIME BECAUSE THERE IS NO WAY TO DISABLE. THAT IS DISTRACTING. THIS VEHICLE IS REGISTERED TO MY BUSINESS AND I ALSO USE IT PERSONALLY. *TR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT BELIEVED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) SIX MONTHS AGO AND THE PART NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT STATED THAT SIX MONTHS AGO THE DEALER DISCONNECTED THE VENT WINDOW AS A TEMPORARY FIX. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. ..UPDATED 05-26-15 *BF UPDATED 6/30/2015*JS

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TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

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TL*THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THAT THE DEALER INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THE RECALL NOTIFICATION WAS RECEIVED IN JANUARY OF 2015. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 05/20/15 *BF UPDATED 7/6/2015*JS

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THERE WAS A RECALL FOR A DEFECT IN THE ELEC SWITCH FOR THE REAR QUARTER VENT WINDOW. THERE WAS THE CHANCE THAT IT MAY OVER HEAT AND COULD CAUSE A FIRE. I TOOK IT TO THE DEALER AND HAD THE SWITCH DISCONNECTED AS THE RECALL SUGGESTED. THAT WAS IN JULY OF 2014. I ALWAYS USE THESE WINDOWS AND IT HAS BEEN AN INCONVENIENCE NOT BEING ABLE TO DO SO. I UNDERSTAND THAT THE PARTS ARE AVAILABLE NOW AND I HAVE BEEN TRYING TO GET IT FIXED FOR THE LAST COUPLE MONTHS NOW. MY CHRYSLER SAYS IT IS IMPOSSIBLE TO GET THE PARTS AND THAT ONLY A COUPLE ARE SENT OUT T THE MOST AT A TIME. I HAVE BEEN FIRST ON A WAITING LIST AT THE DEALER WAITING FOR THIS PART FOR OVER TWO MONTHS NOW. THEY SAID MY INTERIOR LIGHT COLOR IS BLUE AND THAT THEY ARE NOT GETTING ANY OF THAT COLOR IN. NOT SURE WHAT THAT HAS TO DO WITH THE ELEC.SWITCH I NEED? IT HAS BEEN ALMOST A YEAR AND I AM VERY DISAPPOINTED IN CHRYSLER AS TO HOW LONG IT HAS TAKEN TO SOLVE THIS RECALL AND THE INCONVENIENCE THAT THIS HAS CAUSED ME. I AM GETTING VERY IMPATIENT AND EXPECT THIS TO BE SOLVED AS SOON AS POSSIBLE. PLEASE FOLLOW UP ON THIS AND HELP ME GET THIS SOLVED AS SOON AS YOU CAN. *TR

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TL*THE CONTACT OWNS A 2012 CHRYSLER TOWN COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/19/15*CN

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 10 MPH, BOTH REAR WINDOWS RELEASED IN AN OPEN POSITION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THEY DISENGAGED THE VENT WINDOW SWITCH. THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THIS IS ALREADY A KNOWN ISSUE AND A RECALL WAS ISSUED IN JUNE 2014. NINE MONTHS HAVE ELAPSED AND REPAIR PARTS ARE STILL ON BACK ORDER. THIS IS RIDICULOUS AND THE MANUFACTURER SHOULD NOT BE ALLOWED TO HIDE BEHIND A CLAIMED PARTS SHORTAGE. SUPPLIERS CAN CERTAINLY PRODUCE PARTS IN LESS THAN NINE MONTHS. *TR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. AFTER THE EMERGENCY BRAKE WAS ENGAGED, THE CABLE FRACTURED. AS A RESULT, THE EMERGENCY BRAKE AND PARKING BRAKE BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,143.

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DRIVER SIDE DOOR OPEN ON IT'S OWN. WIFE CLOSED IT,AFTER THAT IT WOULD NOT OPEN OR CLOSE AT ALL.CALLED DEALER SHIP AND THEY HAD TO REPLACE THE LOCKING SYSTEM ON THAT DOOR BECAUSE IT HAD BEGUN TO MAKE A NOISE WHEN IT FINALLY START OPENING. AND ABOUT A MONTH LATER THE PASSENGER DOOR DID THE SAME AND I'M HAVING PROBLEMS GETTING IT FIXED. I FEEL THIS IS A SAFTY ISSUE.IF I WERE IN A WRECK AND THIS WAS THE ONLY WAY OUT OR MY CHILDREN NEED TO GET OUT AND THIS DOOR JAM OR WANT OPEN WE WOULD BE IN A LOT OF TROUBLE. *TR

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I HAVE A 2012 CHRYSLER T&C MINIVAN. I SPOKE WITH PEOPLE AT CHRYSLER WORLD HQ. THERE IS A 2013 RECALL ON THE REAR VENT WINDOW ELECTRIC SWITCH. FOR APPROX. ONE YEAR THE DEALERSHIP CANNOT PERFORM THE RECALL-FIX BECAUSE "THE PART IS NOT AVAILABLE". THE PART IS NEVER AVAILABLE. HOW DO THE GET REPAIRS MADE? *TR

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ENGINE DIES RIGHT AFTER STARTING, SOME TIMES 2 OR 3 CONSECUTIVE TIMES. SOME TIMES WHEN ENGINE STARTS, SOUNDS LIKE IT IS RUNNING ON 3 CYLINDERS. ALSO AT TIMES THE WIPERS COME BY THEM SELVES, EVEN WHEN IT'S NOT RAINING! *TR

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 10V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE AND AS AN INTERIM REPAIR THE DEALER INDICATED THAT THEY DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH. THE CONTACT STATED THAT UPON FURTHER INSPECTING THE VEHICLE, IT WAS NOTICED THAT THE COMPONENT WAS NOT DISCONNECTED. THE DEALER WAS NOTIFIED AND PROVIDED AN APPOINTMENT TO RE-INSPECT THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I WAS DRIVING OUR TOWN AND COUNTRY VAN ON THE INTERSTATE AND WAS GOING TO CHANGE LANES TO MY LEFT. THE BLIND SPOT DETECTION DID NOT COME ON TO WARN ME THAT A CAR WAS THERE. ALMOST HIT THE OTHER CAR. THIS HAS HAPPENED MANY TIMES SINCE. ON 9-27-1014 DRIVING OUT OF THE DRIVEWAY AT OUR HOUSE THE BLIND SPOT DETECTION DID NOT PICK UP THE GARBAGE CAN ON THE SIDE OF THE DRIVE AND HIT THE CAN CAUSING $ 361.53 OF DAMAGE. TOLD CHRYSLER BUT THEY SAID NO RECALLS FOR THIS. NOW THE BLIND SPOT SYSTEM IS NOT WORKING AT ALL AND THE DASH IS DINGING ALL THE TIME. I SEE THERE WAS A RECALL FOR A 2009 TOWN AND COUNTRY VAN FOR THIS PROBLEM NO. J01. MANY PEOPLE ARE COMPLAINING ON THE INTERNET ABOUT THIS FIX COSTING $ 2,000 AT THE DEALER. SEEMS THERE SHOULD BE A RECALL FOR THIS 2012 VAN AS SAFETY HAS BEEN LOST AND CRASHES ARE EXPECTED TO HAPPEN. *TR

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