What 204 owners told NHTSA about the 2012 Buick Lacrosse Hybrid

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS SHAKING AND WAS HARD TO STEER WHILE DRIVING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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MY VEHICLE KEEPS DYING AND MECHANIC SAID THAT ITS MY GENERATOR CONTROL I SEE THIS YEAR HAS RECALL BUT WHY IS MY VEHICLE NOT COVERED, STARTED HAPPING MONTHS AGO

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TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I FILED A COMPLIANT JAN. 25, 2021 (#11389775) IN REFERENCE TO MY CAR STALLING. WHICH HAS BEEN CONTINUOUSLY HAPPENING THE MAJORITY OF THE TIME I HAVE OWNED THE VEHICLE. I WAS CONTACTED BY MY MECHANIC THAT MY PROBLEM FITS THE ISSUES ON RECALL #13V173000 WHICH MY VIN # DOES NOT PULL AS A RECALL. I CALLED GM LAST YEAR IN REFERENCE TO THE SAME ISSUE WHICH THEY STATED BECAUSE MY VIN WAS NOT INCLUDED IN THE RECALL THAT THERE WAS NOTHING THEY CAN DO. I HAVE NOTICED THAT THERE ARE QUITE A FEW BUICK LACROSSE OWNERS THAT HAVE THE CARS THAT ARE EQUIPPED WITH THIS E-ASSIST ARE HAVING THE SAME PROBLEMS AND ARE BEING TOLD THAT THEIR VIN # ARE NOT INCLUDED. IT SEEMS THAT GM HAS OVERLOOKED A LOT OF CARS THAT SHOULD HAVE BEEN INCLUDED IN THIS RECALL. I HAVE HAD MY CAR FOR A LITTLE OVER 5 YEARS AND MY CAR HAS NOT OPERATED CORRECTLY DUE TO THIS ISSUE. I HAVE ATTACHED THE TEXT MESSAGE I HAVE RECEIVED FROM MY LICENSED MECHANIC.

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WHILE DRIVING MY CAR ON THE HIGHWAY THE CAR WOULD COMPLETELY POWER DOWN. AFTER SITTING IN THE EMERGENCY LANE FOR AN HOUR THE CAR WOULD START AND OPERATE AS IF NOTHING WAS WRONG. I HAVE HAD THE CAR FOR ALMOST 5 YEARS AND THIS HAS BEEN HAPPENING THE MAJORITY OF THE TIME. I HAVE SPENT OVER $6000 IN REPAIRS WITH NO SUCCESS.

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SOMETIMES WHILE CORNERING, ALMOST ALWAYS A RIGHT CORNER, MY CAR WILL ACT LIKE ANTI SKID IS ENABLED...I LOSE POWER AND SLOW WAY DOWN,, THEN MY CAR SPEEDS BACK UP ON ITS OWN, IT DOES IT WHILE ENGAGED TO ANTI SKID OR NOT. WHEN I PUT BRAND NEW TIRES ON, IT QUIT DOING IT, BUT IT'S DOING IT AGAIN. I HAVE HAD THIS CAR INTO THE DEALER WITH THIS COMPLAINT ABOUT 3 YEARS AGO...NO ISSUES OR RECALLS WERE ON FILE AT THAT TIME. THIS REAR TOE LINK RECALL IS WHAT MY CAR IS MIMICKING, BUT MY VIN # IS NOT LISTED.

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TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE LOW BATTERY SERVICE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT UPON HIS OWN INSPECTION, HE ATTACHED THE VEHICLE TO A CODE READER AND NO DEFECTS WERE DISCOVERED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) WHICH HE LINKED TO THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,800.

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TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT BOOSTED THE BATTERY AND DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE SERVICE BATTERY CHARGING SYSTEM WARNING LIGHT ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE. THE CONTACT REPLACED THE BATTERY AND THE WARNING LIGHT DISAPPEARED. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL WAS DIFFICULT TO TURN WITH THE SERVICE BATTERY CHARGING SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE STALLED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER BOYFRIEND'S RESIDENCE. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC AND WAS INFORMED THAT AN UNKNOWN ELECTRICAL WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED 2 WEEKS LATER, THE SERVICE BATTERY CHARGING SYSTEM WARNING LIGHT ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO LOCAL DEALER HILEY BUICK GMC OF FORT WORTH LOCATED AT 3535 W LOOP 820 S, FORT WORTH, TX 76116, (817) 349-6235, WHERE IT WAS DIAGNOSED WITH NEEDING A GENERATOR MODULE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,460.

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WHILE DRIVING ON A CITY STREET AT 20 MPH THE ENGINE STARTED KNOCKING AND THE SERVICE CHARGING SYSTEM LIGHT CAME ON. A FEW MINUTES LATER AS I WAS BACKING INTO A PARKING SPOT IN A PARKING LOT AT WORK THE CAR SHUT OFF AND WOULD NOT RESTART. I HAD THE CAR TOWED HOME AND A MECHANIC LOOKED AT IT AND SEEN THAT THE ENGINE WAS HYDRO-LOCKED WHICH HE WAS ABLE TO UNLOCK. AFTER CHECKING THE SPARK PLUGS, COILS, VALVE COVER, TIMING, OIL, COOLANT, ALTERNATOR, STARTER, BATTERY, FUSE BLOCK AND WIRING HARNESS, THE PLUGS NEEDED REPLACED, THERE WAS METAL SHAVINGS IN THE OIL AND SOME TYPE OF FLUID IN SOME OF THE SENSOR PLUGS ON THE MOTOR. AFTER REPLACING THE PLUGS AND OIL AND OIL FILTER AND CLEANING OTHER COMPONENTS I WAS DRIVING THE CAR TO THE STORE AND THE MALFUNCTION LIGHT CAME ON ALONG WITH SERVICE CHARGING SYSTEM AND SERVICE STABILITY TRAK I STOPPED AT AUTOZONE TO HAVE THEM SCAN THE ENGINE AND THE CODE CAME BACK WITH MALFUNCTION WITH SPARK PLUG #3 SO I BOUGHT A NEW PLUG AND ON THE WAY HOME ABOUT 10 MINS AFTER LEAVING AUTOZONE THE CAR COMPLETELY SHUT DOWN IN THE MIDDLE OF THE ROAD. MY MECHANIC CAME AND WE WERE ABLE TO GET IT TO RESTART AND GET IT BACK HOME WHICH WAS ONLY A FEW BLOCKS. AFTER DOING ANOTHER TUNEUP AND GETTING IT TO DRIVE AGAIN 2 BLOCKS FROM MY PLACE A ROD WENT RIGHT THROUGH THE FRONT BOTTOM OF THE ENGINE BLOCK WHICH THEN REQUIRED FOR A NEW ENGINE. I CALLED GM, BUICK, THE CAR LOT I GOT THE CAR FROM AND EVERYONE SAID THERE WAS NO LONGER A WARRANTY ON THE VEHICLE SO THE ONLY CHOICE I WOULD HAVE WAS TO PAY $10,000 FOR A NEW ENGINE NOT INCLUDING LABOR PRICE. MY CAR INSURANCE DIDN'T COVER MECHANICAL FAILURES EITHER SO I WAS STUCK WITH A $30,000 CAR THAT WASN'T DRIVABLE. CAUSE IS UNKNOWN. I BOUGHT THIS CAR IN JAN. 2015 WITH 31,000 MILES ON IT AND THIS HAPPENED IN NOV 2015 WITH 40 SOME THOUSAND MILES ON IT. ROUTINE MAINTENANCE WAS KEPT UP TO DATE ALSO.

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VEHICLE CUTS OFF AFTER DRIVING FOR ABOUT AN HOUR AND A HALF OR TWO AFTER IT GETS HOT FROM DRIVING. THEN HAVE TO WAIT A WHILE LIKE 10 15 MINUTES FOR EVERYTHING TO COOL DOWN AND IT WILL START BACK UP AGAIN NO PROBLEM. DRIVE 5 MINUTES MORE SHUTS DOWN REPEATEDLY. WHEN IT SHUTS DOWN THE DASHBOARD DISPLAYS SERVICE STABILITRAK CONTROL AND SERVICE ANTI THEFT DETERRENT SYSTEM. NOTE. I'VE PUT A NEW STARTER ON. A NEW THROTTLE BODY. MASS AIRFLOW SENSOR. UPSTREAM OXYGEN SENSOR. CHANGED THE OIL, CHECKED WIRES. CHANGED THE CABIN AIR FILTER. STILL NOT FIXED. NO SERVICE ENGINE LIGHTS WHAT SO EVER. SERVICE STABILITRAK AND ANTI THEFT IS ALL IT'S SHOWING.

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SOMETIMES CAR IS DEAD IN THE MORNING, UNABLE TO JUMPSTART, 1 HOUR LATER CAR STARTS RIGHT UP, DRIVES FINE FOR A WHILE THEN DIES, HAS DIED WHILE WAITING AT A STOP SIGN. I HAVE TAKEN IT TO TWO AUTO SHOPS INCLUDING THE DEALER. THE FIRST AUTO SHOP COULD FIND NOTHING WRONG, THE DEALER TOLD ME IT WAS MY BATTERY (WHICH WAS ONLY 1 YEAR OLD). HE REPLACED THE BATTERY BUT MY CAR CONTINUES TO RANDOMLY DIE.

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TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO RICK HENDRICK CHEVROLET CHARLESTON (1500 SAVANNAH HWY, CHARLESTON, SC 29407) WHERE HE WAS INFORMED THAT THE VEHICLE WAS UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) BUT THAT THE RECALL WAS CLOSED. THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE STARTER. THE STARTER WAS REPLACED. THE CONTACT STATED THAT THE FAILURE PERSISTED DESPITE THE REPAIR. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER. UPON INSPECTION, THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE GENERATOR CONTROL MODULE WHICH THE CONTACT LINKED TO NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM). THE CONTACT SPOKE TO A SERVICE MANAGER WHO INFORMED HIM THAT THE DEFECTIVE PART ON HIS VEHICLE WAS NOT REPLACED. THE DEALER REFUSED TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

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TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE VEHICLE STALLED WHILE ACCELERATING. THE CONTACT STATED THAT THE SERVICE STABILI-TRAK AND ENGINE POWER REDUCED MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DISCOVERED THAT THE FUEL RAIL PRESSURE SENSOR RANGE WAS DEFECTIVE. SWEENEY BUICK GMC (7997 MARKET ST, BOARDMAN, OH 44512) AND STADIUM GM SUPERSTORE INC (214 W STATE ST, SALEM, OH 44460) WERE CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO ANY RECALLS. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 11V404000 (ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

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I WAS DRIVING MY CAR DOWN A INTERSTATE HIGHWAY WHEN ALL OF A SUDDEN THE STABILITY TRACK CAN ON MY DASH AND THE CAR FREAKED OUT AND BREAKED REALLY HARD ! I STATED TO SPIN OUT AND THEN A LOUD CRACK THE LOWER CONTROL ARM BROKE ON THE REAR RIGHT SIDE . WE ALMOST REALLY LOST OUR LIVES! THIS IS THE 12 TIME THIS HAS HAPPEN AND THE MECHANICS TELL ME NOTHING IS WRONG THEY CAN SEE!! I'M TAKING IT TO BUICK TO SEE WHAT THEY SAY THIS SHOULD BE RECALLED ASAP! SOMEBODY WILL GET SEVERELY HURT SOON OMG

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I WAS DRIVING DOWN A HIGHWAY WHEN OUT OF NO WHERE MY 2012 BUICK LACROSSE HAD AN ENGINE REDUCED SPEED SIGNAL COME ON AND I CHECKED THE MENU TO SEE WHAT IT WAS ABOUT AND IT SAID THE STABILITY TRACK NEEDED TO BE SERVICED AND I GOOGLED WHAT THIS MEANT AND ON GOOGLE, GOOGLE READ THAT OTHER BUICK LACROSSE OF THE SAME YEAR HAD A RECALL WHEN I CALLED ABOUT THE RECALL FOR MY CAR I WAS TOLD THAT MY CAR HASN'T HAD ANY RECALLS WHEN I JUST READ ON GOOGLE THAT THE SAME CAR AND YEAR HAD A RECALL FOR THE SAME PROBLEM. *TR

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CAR RUNS FOR 10 - 15 MINUTES THEN JUST TURNS OF , WAIT A COUPLE OF MINUTES AND IT TURNS BACK ON LIKE AS NOTHING HAPPENED THEN IT TURNS OFF AGAIN DOES SAME THING ENGINE LIGHT TURNS ON FOR A MINUTE OR TWO THEN TURNS OFF.

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MY 2012 BUICK LACROSSES NEWEST PROBLEM IS ONE THAT ACTUALLY SCARES ME. I CAN BE DRIVING ALONG AT 65 MILES AN HOUR AND IT WILL KINDA JERK A COUPLE OF TIMES, THEN USUALLY IT WILL FLASH 'SERVICE THE STABILITY TRACK' THEN I LOSE POWER STEERING AND IT DIES. I'M LUCKY IF I CAN MAKE IT TO THE SIDE OF THE ROAD.I LIVE IN A RURAL AREA AND THE HIGHWAYS AROUND HERE ARE TWO LANE WITH MINIMUM SHOULDERS. SO WHEN THE CAR DOES THIS IT IS DANGEROUS. IT HAS HAPPENED 5 TIMES NOW. IT WILL RESTART AFTER ABOUT 15-30 MINUTES AND DRIVE JUST FINE. I'VE TAKEN IT TO A MECHANIC AND NOTHING SHOWS UP ON THE COMPUTER, EVERYTHING LOOKS GOOD. BUT ITS NOT, THIS IS BY FAR THE WORST OF THE PROBLEMS I'VE EXPERIENCED WITH THIS CAR AND THERE HAVE BEEN QUITE A FEW.

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MY CAR WOULD NOT START AND THE MALFUNCTION INDICATOR LIGHT WAS ILLUMINATED. THE BATTERY WAS CHARGED AND I TOOK IT FOR A RIDE THEN TURNED THE CAR OFF. IT WOULD NOT START AGAIN. WAITED UNTIL THE NEXT DAY AND IT STARTED IT AGAIN BUT THERE IS HESITATION IN STARTING. IT SEEMS LIKE THIS IS THE SAME THING THAT IS LISTED AS A RECALL BUT MY VIN IS NOT INCLUDED.

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STABILITY TRACKING LIGHT COMES ON RANDOMLY CAUSES TRANSMISSION TO KICK AND JURK COMES TO A STOP IN TRAFFIC . ELECTRONIC BRAKE LIGHT COMES ON , TELLING TO HAVE SERVICED. TOLD DEALER ABOUT PROBLEM .TOLD THEY COULDN'T FIND PROBLEM RESET COMPUTER. DEALER CODE WAS. PROGRAMED IN AND CONTINUES TO ACT UP OVER AND OVER. WAS TOLD IT WAS A SHORT PROBLEM. TOLD ME THEY RESOLVED THE PROBLEM WITH A USED PUMP IN TRANSMISSION! SORRY TO SAY DIDN'T FIX THE PROBLEM.

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TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, STATING THAT THE ENGINE POWER WAS REDUCED. THE VEHICLE BEGAN TO SLOW DOWN AND FAILED TO ACCELERATE. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE ENGINE BEGAN TO RUN PROPERLY. THE VEHICLE WAS NOT TAKEN TO A CERTIFIED MECHANIC OR DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.

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MY VEHICLE STALLED OUT WHILE I WAS ON THE EXPRESS WAY. THEN IT WOULD NOT START WITHOUT A JUMP. CHECK ENGINE LIGHT CAME ON ALONG WITH TRACTION CONTROL LIGHT. COMPUTER PUT OUT A CODE P062F. NOW I HAVE TO GET A JUMP ALMOST EVERY OTHER DAY.

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JUST RECENTLY GOT MY CAR FULLY SERVICE AND WITHIN 2 WEEKS LATER I WAS DRIVING MY VEHICLE AND IT STARTED DECELERATING AND SHIFTING ABNORMAL. ALL MY FLUIDS WAS VISIBLE IN MY CAR AND ITS NOT SHIFTING PROPERLY, WONT LET ME CATCH SPEED PAST 33MPH, WONT GO IN REVERSE AND ALSO SOMETIMES IT STALL TO GO FORWARD. I BELIEVE THIS VEHICLE SHOULD BE ON RECALL DUE TO SAFETY DRIVING ISSUES. I HAVE 2 FAMILY MEMBERS THAT OWN THE SAME KIND OF VEHICLE LIKE ME AND THEY ARE EXPERIENCING THE SAME ISSUES WITH THEY CAR. GOT IT TOWED TO DEALERSHIP AND I WAS TOLD THAT MY TRANSMISSION WOULD NEED REPAIR OR GET A NEW ONE. HAVENT HEARD ANYTHING BACK TO WHY SO MANY PEOPLE HAVING THE SAME ISSUES SO FIGURE I WOULD GIVE THIS A SHOT SO THESE VEHICLES CAN GET INSPECTED. DURING THE TIME OF MY ISSUES, MY VEHICLE WAS IN MOTION ON A BUSY STREET AND IT SEEM LIKE AS I MAKE A TURN IT WOULDNT GET NO BETTER. WONT LET ME CATCH SPEED ONCE IT DECELERATE AND WONT REVERSE AT ALL(I CAN PUT IT IN REVERSE GEAR BUT ITS NOT BACKING UP AT ALL).

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AC SYSTEM WENT OUT, COMPRESSOR AND CLUTCH STOPPED WORKING.

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IN 3500 MILES MY CAR CONSUMED 4 QTS OF OIL. IN RETURNED THAT CAUSED STALLING VEHICLE SHUT OFF WHILE IN TRAFFIC ON A HIGHWAY AND ENGINE DAMAGE. GM KNOWS THAT IT'S A PROBLEM BUT WILL ONLY FIX THE PROBLEM IF YOU ARE UNDER WARRANTY.

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JUST OVER 70,000 MILES ON THE CAR. ENGINE LIGHT CAME ON AND CAR WAS RUNNING ROUGH AND STALLING AT IDLE. ENGINE LIGHT CODE INDICATED A CAM SHAFT MISALIGNMENT. DEALER TORE ENGINE APART TO FIND THE PROBLEM AND REPORTED THAT A FEW OF THE VALVES WERE EITHER BENT OR HAD BROKEN OFF. REPAIR WOULD BE A COMPLETE ENGINE REBUILD/REPLACEMENT.

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