What 204 owners told NHTSA about the 2012 Buick Lacrosse Hybrid

The contact owns a 2012 Buick Lacrosse. The contact stated that while driving at an undisclosed speed, the oxygen sensor warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic reset the oxygen sensor warning light. However, after driving for 400 miles, the oxygen sensor warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11432507

The contact owns a 2012 Buick LaCrosse. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.

NHTSA ODI 11430369

The contact owns a 2012 Buick Lacrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11428676

The contact owns a 2012 Buick Lacrosse. The contact received a recall notification for NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11428343

The contact's niece owns a 2012 Buick LaCrosse. The contact stated that while driving various speeds, the battery warning light would illuminate on the instrument panel as the vehicle would stall. The "service battery charging system" warning message would also appear on the instrument panel as the vehicle would fail to restart. The contact was able to assist his niece by towing the vehicle to his home and replacing the battery; however, the same failure occurred soon after replacement. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 13V173000 (Electrical System) however, upon contacting the manufacturer, he discovered that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 128,000.

NHTSA ODI 11427871

The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving 70 mph, the vehicle decelerated inadvertently almost to a complete stop. The vehicle was taken to the dealer and another dealer Wilkins Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061) but there were no codes on the code reader. The dealers were unable to duplicate the failure after test driving the vehicle. The vehicle was not repaired and remained at Buick-GMC (6913 Ritchie Hwy, Glen Burnie, MD 21061). The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 54,456.

NHTSA ODI 11426090

A message popped up on my dash that said service charging system right before it died and I haven't been able to get it running since cause the 12v battery keeps draining and when I charge the battery separately then reinstall it and start the vehicle I can smell something burning from an unknown place

NHTSA ODI 11424574

The contact owns a 2012 Buick Lacrosse. The contact received a notification for NHTSA Campaign Number: 20V764000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact stated while driving 40 mph, the vehicle began to drift from side to side with check engine warning light illuminated on the instrument panel. The dealer had been notified about the failure and confirmed that parts for the recall repair were not yet available. The manufacturer had also been notified of the failure but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was 104,772. Vin tool confirms parts not available.

NHTSA ODI 11424092

2012 Buick Lacrosse. Consumer writes in regards to rear toe links safety recall. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE UNAVAILABLE.

NHTSA ODI 11420622

The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ODI 11420401

The contact owns a 2012 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11419354

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, CRANKS UP WHEN THE KEY IS IN THE IGNITION AND THERE IS A SWISHING NOISE AROUND THE STEERING WHEEL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO J M JACKSON CHEVROLET BUICK (18996 US-84, ANDALUSIA, AL 36421) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

NHTSA ODI 11414930

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11414149

TL* THE CONTACT OWNED A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD EXPERIENCED A FAILURE WHILE DRIVING APPROXIMATELY 60 MPH AND LOST CONTROL OF THE VEHICLE CRASHED INTO THE GUARD RAIL. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 85,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS

NHTSA ODI 11413904

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE STABILITY TRACK AND ANTI-THEFT WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AFTER 15 SECONDS AS PER THE OWNERS MANUAL INSTRUCTIONS AND WOULD REPROGRAM ITSELF. THE VEHICLE WAS TAKEN TO HERITAGE AUTO GROUP (965 VETERANS MEMORIAL HWY NE, ROME, GA 30161) THREE TIMES FOR REPAIRS AND THE KEYS WERE REPROGRAMMED, THE LOOSENED THROTTLE BODY WAS TIGHTENED, AND THE WATER PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE DEALER INFORMED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER BUICK DEALER FOR SERVICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93,399.

NHTSA ODI 11408448

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11408067

I WAS DRIVING MY CAR TO MY HOUSE AN MY CAR STARTED ACTING FUNNY. WHILE DRIVING RANDOMLY 2 LIGHTS CAME ON SAYING SERVICE BRAKE ASSIST AND SERVICE STABILI TRACK. IT BECAME EXTREMELY HARD TO STEER, THE AUTOMATIC BRAKES STOPPED WORKING AND IT CUT OFF ON THE HIGHWAY. I PUT IT IN NEUTRAL AND GOT TO THE SIDE OF THE ROAD. WHEN I CUT IT BACK ON IT HAD THE FOLLOWING WARNING LIGHTS; SERVICE BRAKE ASSIST, SERVICE STABILI TRACK. I ALMOST DIED AND MY GIRL HAD TO PAY FOR A TOW TRUCK FOR ME TO GET HOME AND I WAS RIGHT UP THE STREET. I FEEL LIKE IT DANGEROUS AND WHEN I TOLD GMC THEY SAID ITS NOTHING THEY COULD DO. IT IS SEVERAL RECALLS WITH VEHICLES JUST LIKE MINE THAT ARE THE SAME YEAR WITH THE SAME PROBLEMS BUT THEY SAID THEY WOULD NOT HELP ME. MY CAR IS NOT DRIVABLE AND I CAN NOT AFFORD TO GET ALL THE THINGS FIXED THAT WERE RECALLS. I AM IMMOBILE AND IT IS CAUSING HARM TO ME FINANCIALLY. I TRUSTED GMC AND I FEEL LIKE THEY SHOULD DO RIGHT BY CONSUMERS.

NHTSA ODI 11407161

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FREYSINGER BUICK GMC SERVICE & PARTS LOCATED AT 16251 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 620-0407) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11404870

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALL AMERICAN CHEVROLET, INC. (1255 NJ-35, MIDDLETOWN TOWNSHIP, NJ 07748, (732) 671-6200) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11402557

WHILE GOING AROUND CURVES THE ENGINE LOST POWER SEVERAL TIME. CHECK ENGINE LIGHT CAME ON, POWER STEERING FAILED, POWER BRAKES FAILED AND ENGINE RESTARTED ON ITS OWN AFTER A FEW SECONDS.

NHTSA ODI 11400310

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT 45 MPH WHEN THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED HE STOPPED THE VEHICLE BY CRASHING INTO A CURB. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH, NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.

NHTSA ODI 11400342

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE TAILGATE INADVERTENTLY UNLATCHED AND OPENED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

NHTSA ODI 11399987

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ETTLESON BUICK GMC (LOCATED AT 6201 SOUTH LA GRANGE RD, HODGKINS, IL 60525, (708) 529-5871) WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11398956

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BETTEN BAKER BUICK (2901 28TH ST SW, GRANDVILLE, MI 49418, (616)530-9191) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11398544

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V674000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RON MARHOFER BUICK GMC (5617 WHIPPLE AVE NW, NORTH CANTON, OH 44720;(234) 714-6697) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11397847