What 639 owners told NHTSA about the 2011 Volkswagen Jetta Hev

I'D LIKE TO ADD MY VEHICLE TO THIS INVESTIGATION #: PE11023 - AFTER READING ABOUT THIS STORY TODAY - I CHECK THE ENGINE BAY AND FOUND POOLING LIQUID ABOVE THE #1/2 INJECTORS ON MY '11 JETTA SPORTWAGEN TDI WITH ONLY 850 MILES. HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2010_SM.JPG HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2016_SM.JPG. *TR

NHTSA ODI 10418065

2011 VOLKSWAGEN JETTA SPORTSWAGON TDI. CAR STALLED IN TRAFFIC AND WOULD NOT RESTART. EXTREMELY DANGEROUS SITUATION AS THERE WERE CARS FOLLOWING BEHIND AS CAR STOPPED WITHOUT WARNING. ALSO, DURING THE STALL CAR LOST POWER STEERING AND WAS DIFFICULT TO MANEUVER TO SITE OF STREET. CAR WOULD NOT RE-START AND HAD TO HAVE IT TOWED. CAR WAS NEARLY NEW (JUST OVER 2 MONTHS AND HAD LESS THAN 3,000 MILES). *TR

NHTSA ODI 10418074

FUEL LEAKING OUT OF INJECTORS VOLKSWAGEN 2011 JETTA SPORT WAGON TDI *TR

NHTSA ODI 10418081

VEHICLE WILL ACCELERATE AND DECELERATE UPON ACCELERATION AT A STOP SIGN, OR MOST OFTEN WHEN TRAVELING AT 25-45 MPH. SUSPECT LINK TO RECENT INVESTIGATION INTO FUEL LINE LEAKAGE. SERVICE MANAGER AT DEALERSHIP HAS STATED HE FEELS AS THOUGH HE HAS "BEEN HIT FROM BEHIND" AT AND MPH UP TO FREEWAY SPEEDS IN HIS 2011 JETTA TDI.

NHTSA ODI 10418881

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THERE ARE TIMES WHEN THE ACCELERATOR PEDAL WAS ENGAGED, BUT THE VEHICLE DOES NOT ACCELERATE IMMEDIATELY. THE FAILURE OCCURRED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES AND WAS TOLD THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 10,276. UPDATED 10/18/11*LJ UPDATED 3/27/12

NHTSA ODI 10416486

IN RUSH-HOUR TRAFFIC IN BOSTON THE DRIVER'S FOOT WAS ON THE ACCELERATOR WHEN THE CAR STOPPED MOVING IN THE MIDDLE OF THE HIGHWAY. LUCKILY, THE AMBULANCE AND POLICE ARRIVED PROMPTLY AND WERE ABLE TO GET THE CAR OFF THE ROAD. THEN IT WAS TOWED TO THE NEAREST VW DEALERSHIP. THE CARS DIAGNOSIS WAS A FUEL PUMP COLLAPSE. THIS WAS HARD TO BELIEVE SEEING AS WE HAVE ONLY OWNED THIS BRAND-NEW CAR FOR ONE MONTH.

NHTSA ODI 10417213

TL* THE CONTACT RENTED A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE GEAR SHIFTER INDEPENDENTLY SHIFTED FROM PARK INTO REVERSE WHILE DRIVING. THE VEHICLE THEN BEGAN TO REVERSE UNCONTROLLABLY AND CRASHED INTO A SMALL PATIO BUT THE VEHICLE DID NOT STOP. THE CONTACT THEN JUMPED FROM THE DRIVER SIDE WINDOW AND SUSTAINED INJURY. A RELATIVE THEN JUMPED INTO THE VEHICLE WHILE STILL IN MOTION TO MAINTAIN CONTROL OF THE VEHICLE. THE RELATIVE WAS ABLE TO STOP THE VEHICLE WHILE ON A RESIDENTIAL PATIO. THE CONTACT WAS HOSPITALIZED AND A POLICE REPORT WAS FILED. THE CONTACT DID NOT NOTIFY THE DEALER. THE MANUFACTURER WAS AWAITING A RESPONSE FROM THE CONTACT REGARDING THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,000.

NHTSA ODI 10415394

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 10 MPH WHEN THE POWER STEERING MALFUNCTIONED AND THE BRAKES FAILED. THE CONTACT WAS UNABLE TO STEER THE VEHICLE AND HAD TO USE THE EMERGENCY BRAKE TO STOP. THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE DIAGNOSTIC TEST DID NOT LOCATE A FAILURE AND THE CONTACT DROVE THE VEHICLE FOR TWENTY FIVE MILES BEFORE BEING ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,800.

NHTSA ODI 10415419

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED THE CONTACT WAS REMOVING AN ITEM FROM THE TRUNK WHEN SHE WAS BURNED ON THE CALF OF HER LEFT LEG BY THE MUFFLER. THE CONTACT STATED THE MUFFLER WAS EXTENDED OUTWARD TOO FAR CAUSING HER TO COME IN CONTACT WITH IT. THE CONTACT HAD TO GO TO THE DOCTOR FOR THE BURN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

NHTSA ODI 10415035

THE SECOND CYLINDER OF THE FUEL INJECTED DIESEL ENGINE BEGAN TO LEAK THE DIESEL FUEL INJECTED. THE UNDERCARRIAGE OF THE CAR AND THE RIGHT SIDED PANELS WERE COVERED WITH DIESEL FUEL. THE ENGINE LOST POWER AND AT SLOWER SPEEDS FUEL BEGAN TO POOL UNDER THE CAR.

NHTSA ODI 10415908

AT 500 MILES EXACTLY, I HEARD A SINGLE CLICK WHILE DRIVING. A QUICK SCAN OF THE INSTRUMENTS SHOWED THAT THE ODOMETER READ 500 MILES AND WAS NOT INCREASING, OF COURSE THE TRIP ODOMETER AND FUEL CONSUMPTION DISPLAYS ALSO FAILED WITHOUT ANY INPUT FROM THE ODOMETER. DEALER DIAGNOSED PROBLEM AND SAID THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED HOWEVER THERE WERE NONE IN STOCK AND VOLKSWAGEN OF AMERICA DOES NOT HAVE ANY REPLACEMENTS. EITHER. THE VEHICLE RUNS PERFECTLY SO FAR BUT READING THROUGH OTHER COMPLAINTS AT NHTSA I'M CONCERNED ABOUT TAKING A PLANNED 1200 MILE TRIP NOT KNOWING WHETHER A CATASTROPHIC ELECTRICAL FAILURE MIGHT LEAVE ME STRANDED. THE DEALER SAID VOLKSWAGEN HAS NO IDEA WHEN THE UNITS WILL BE AVAILABLE. IT COULD BE MONTHS AND IT'S NOT CLEAR IF THE REPLACEMENT WILL SOLVE THE PROBLEM OR HOW LONG IT WILL LAST.

NHTSA ODI 10414308

2011 VOLKSWAGEN TDI WAGON DOES NOT START WITH ANY ORIGINAL KEYS BASED ON THE MESSAGE THE 'IMMOBILIZER ACTIVATED'. I AM AFRAID THIS SYSTEM COULD SHUT DOWN MY CAR IN BAD SITUATION FOR NO REASON. I THINK THIS SHOULD BE INVESTIGATED. I THINK BASED ON MY RESEARCH MANY OTHER OWNERS COMPLAINING ABOUT THIS ISSUE. PLEASE INVESTIGATE THIS. *TT

NHTSA ODI 10412408

FUEL LEAK ON VW JETTA TDI DEALER CHANGED LINE AND INJECTOR ON #2 CYLINDER. *TT

NHTSA ODI 10411890

2011 VW JETTA SPORTWAGEN TDI SURGING AT TIMES AND SPUTTERING. ONLY 1000 MILES AND HAVE HAD FOR 2 WEEKS. THE CONTROLLABILITY AT THAT SURGING MOMENT SEEMS OFF AND IF IT'S DOING THAT WHILE I NEED TO AVOID SOMETHING OR SOMEONE IT COULD BE DANGEROUS. ALSO SURGING OR BUCKING WHILE YOU STOP. RECIPE FOR A REAR END COLLISION. THIS IS A 6SPD AUTOMATIC AND IT FEELS LIKE A WEIRD DOWNSHIFT AS YOU COME TO A STOP. FINALLY WINDOW NOW DECIDES TO GO DOWN ON IT'S OWN THIS COULD BE AN ISSUE AT THE WRONG TIME IN A RAIN OR SNOW STORM. *TR

NHTSA ODI 10411658

WHILE ON AN OUT OF STATE ROAD TRIP. WE STOPPED AT A FUEL STATION AND SMELLED A REALLY STRONG DIESEL SMELL. THINKING THERE WAS JUST DIESEL SPILL AT THE FUEL STATION WE CONTINUED ON OUR WAY ON THE INTERSTATE. APPROX. 30 MILES LATER DOWN THE INTERSTATE OUR GLOW PLUG LIGHT STARTED TO BLINK, WHICH INDICATED A PROBLEM WITH THE ENGINE. WE WENT TO THE NEAREST EXIT AND STOPPED THE CAR. WHEN WE GOT OUT THE DIESEL SMELL WAS EVEN STRONGER. SMOKE WAS COMING FROM THE HOOD AND DIESEL WAS HEAVILY DRIPPING FROM THE WHOLE UNDERSIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALERSHIP IN OREGON. THE DEALERSHIP TOLD ME IT WAS A #2 FUEL INJECTOR LEAK AND THAT VOLKSWAGEN WANTS THEM (THE DEALERSHIP IN OREGON) REMOVE THE ENTIRE ENGINE AND SEND IT TO GERMANY FOR EXAMINATION ON A TEST STAND. THREE WEEKS AFTER THE CAR WAS TOWED TO THE OREGON DEALERSHIP THEY CALLED ME AND INFORMED ME I COULD COME GET IT. I DROVE BACK TO OREGON TO GET THE CAR AND IT STILL SMELLED EXTREMELY STRONG OF DIESEL AND THE EXTERIOR WAS STILL COVERED IN THE DIESEL THAT LEAKED FROM THE ENGINE. I ASKED THE SERVICE DEPARTMENT TO CHANGE THE FIBER ENGINE COVER. THEY TOLD ME THERE WAS NO REASON TO DO THAT AND WOULD HAVE TO GET THAT APPROVED. I DROVE THE CAR BACK HOME TO CALIFORNIA AND THEN CALLED VOLKSWAGEN OF AMERICA TO GET MY CAR FIXED RIGHT. THEY HAD ME BRING IT TO THE DEALERSHIP I BOUGHT IT FROM IN ROSEVILLE, CA. ROSEVILLE VOLKSWAGEN SERVICE WORKER IDENTIFIED THE CAR HAVE A STRONG DIESEL SMELL JUST WALKING NEAR THE CAR. THEY WROTE ON THE SERVICE TICKET THAT THEY FOUND THE FIBER ENGINE COVER "SOAKED WITH DIESEL FUEL. ROSEVILLE VOLKSWAGEN HAD THE CAR FOR NINE MORE DAYS TO CLEAN AND DETAIL THE INSIDE AND OUTSIDE OF THE CAR.

NHTSA ODI 10412489

MY VW JETTA TDI SPORTWAGEN WAS OPERATING NORMALLY ON THE MORNING OF THE INCIDENT, BUT WHEN I WENT TO THE GARAGE TO START IT THAT AFTERNOON, THE DISPLAY READ "IMMOBILIZER ACTIVE" AND "SAFE". THE CAR WOULD START FOR ABOUT 1 SECOND THEN DIE. EVIDENTLY, THE BUILT IN ANTI-THEFT SYSTEM HAD DECIDED THAT MY KEYS (I TRIED BOTH SETS OF KEYS, PLUS THE VALET KEY) DID NOT BELONG TO THE VEHICLE. IT HAD TO BE TOWED TO THE DEALERSHIP, WHERE THEY PERFORMED A REBOOT OF THE COMPUTER TO CLEAR THE PROBLEM. THEY CITED A POSSIBLE CAUSE AS BEING THE RECENT ELECTRICAL STORMS IN OUR AREA. I PERSONALLY THINK THEY SHOULD BE ASHAMED TO OFFER SUCH A LAME EXCUSE BECAUSE SURELY THEY HAVE ELECTRICAL STORMS IN VWS HOME COUNTRY OF GERMANY, TOO. I HOPE THIS IS THE LAST TIME THIS PROBLEM OCCURS, BUT I HAVE READ OTHER SUCH INCIDENTS WITH THE SAME YEAR AND MODEL. *TR

NHTSA ODI 10410960

TRAVELING 30 MPH. BATTERY LIGHT LUMINATED AND ENGINE STALLED. PULLED OVER AND RESTARTED ENGINE AND IT STARTED FINE BATTERY LIGHT TURNED OFF. TOOK IT TO THE DEALER AND THEY REPLACED A RELAY. ONE WEEK LATER DRIVING ON THE FREEWAY AT 75MPH ENGINE STALLED AGAIN IN HEAVY TRAFFIC. STARTED RIGHT BACK. DROVE ANOTHER 10 MILES AND IT SHUT OFF AGAIN. STARTED UP AND DROVE IT RIGHT TO THE DEALER. THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT IS ON NOW. THE 2011 JETTA WAS ISSUED A RECALL, AND THAT REPAIR WAS DONE A MONTH AGO. *KB

NHTSA ODI 10410512

THE TURANZA EL400 02 TIRES CAME STANDARD ON MY NEW 2011 VOLKSWAGEN JETTA. THE TIRES HAVE A VIBRATION AT 40-40 MPH. DEALER SAYS IT IS THE TIRES. THE VIBRATION GETS BETTER WITH DRIVING, BUT NEVER COMPLETELY GOES AWAY. VIBRATION IS AT ITS WORST AFTER THE CAR HAS BEEN SITTING FOR SEVERAL HOURS TOOK THE CAR TOTHE DEALER ON 2 SEPARATE SERVICE CALLS, THEY RE BALANCED AND ROTATED THE TIRES FOR ME. THIS WAS NO HELP TOOK THE CAR TO FIRESTONE TO NO AVAIL, THE MANAGER SAYS THAT THERE'S NO WAY THERE CAN BE A VIBRATION FROM THE TIRE AT THAT SPEED. I ASSURE YOU THERE IS. I AM VERY DISAPPOINTED WITH FIRESTONE DISCONCERN WITH MY SAFETY. *TR

NHTSA ODI 10408764

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 30 MPH THE BATTERY LAMP ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO FILE A REPORT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 558.

NHTSA ODI 10408507

DASHBOARD LIGHTS FOUND IN THE SPEEDOMETER AND TACHOMETER WILL TURN ON AND OFF RANDOMLY WHEN THE HEAD LIGHTS ARE TURNED OFF. THIS MAKES READING THE DASHBOARD DIFFICULT. DEALER NOTICED THE PROBLEM RIGHT AWAY AND ORDERED A REPLACEMENT DASHBOARD FROM VW. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO BE SHIPPED TO THE US FROM GERMANY. CAR HAS UNDER 1K MILES. *TR

NHTSA ODI 10407061

I WAS DRIVING ON THE SAN MATEO BRIDGE AT APPROX 65 MPH, WHILE ON THE BRIDGE MY TPM ALARM CAME ON THEN IMMEDIATELY AFTER THE BACKEND OF THE CAR STARTED TO SWERVE. I PULLED OVER ASAP AND AS I CAME TO A STOP THE TREAD PORTION OF MY REAR TIRE CAME BOUNCING PAST ME. AFTER GETTING OUT OF THE CAR, I SAW MY CAR SITTING ON THE RIM. LATER INSPECTION OF THE TIRE AND SIDEWALLS SHOWED NO OTHER DAMAGE EXCEPT THAT THE TIRE APPEARED TO COME APART RIGHT ALONG THE EDGE OF THE TIRE WHERE THE TREAD MEETS THE SIDEWALL. IN COMPARISON TO THE OTHER TIRES, THE STYLE OR MODEL OF TIRE HAS A SIDEWALL GROOVE IN THE MOLD. IT APPEARS THAT THE TIRE FAILED ALONG THIS GROOVE ON BOTH SIDES OF THE TIRE. NO OTHER PUNCTURE MARKS OR OTHER SIDEWALL TRAUMA WAS PRESENT. ALONG THIS SAME GROOVE ON THE OTHER TIRES, THE RUBBER APPEARS TO HAVE IMPERFECTIONS, LITTLE BUBBLES AND VOIDS IN THE RUBBER THAT APPEAR AS IF THE RUBBER DID NOT FULLY FILL THE MOLD FOR THE TIRE. I STILL HAVE THE TIRE AND SIDEWALLS FOR INSPECTION & PICTURES THAT CAN ME EMAILED. *TR

NHTSA ODI 10406905

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTSWAGEN. THE CONTACT STATED THAT WHILE DRIVING 5 MPH FROM A COMPLETE STOP THE TRANSMISSION EXHIBITED A DELAYED RESPONSE AND BEGAN SLIPPING INTO A HIGHER GEAR WITH HESITATION. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200. UPDATED 07/21/11 *BF THE CONSUMER STATED WHEN TAKING OFF FROM A STOP, IT FELT AS THOUGHT HE VEHICLE SHIFTED TO A HIGHER GEAR. THE CONSUMER HAD DIFFICULTY GETTING THE VEHICLE TO ACCELERATE. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. UPDATED 08/18/11

NHTSA ODI 10405912

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT FUEL INJECTOR LINE NUMBER TWO EXPLODED AND WAS LEAKING FUEL ONTO THE ENGINE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THE FAILED ENGINE WOULD BE SENT TO ONE OF THEIR FACILITIES IN GERMANY TO BE INSPECTED. THE FAILURE AND CURRENT MILES WERE 6,000. UPDATED 07/20/11*LJ UPDATED 08/01/11

NHTSA ODI 10404208

TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE WHILE DRIVING 30 MPH. THE VEHICLE CAUGHT FIRE AND THE CONTACT WAS ABLE TO GET OUT OF THE VEHICLE BEFORE IT EXPLODED. THE POLICE AND FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE CAUSE OF THE FIRE HAD NOT BEEN DETERMINED. THE VIN WAS UNKNOWN. THE CONTACT OWNED THE VEHICLE FOR A MONTH AND WAS NOT SURE OF THE MILEAGE.

NHTSA ODI 10402679

SEVERAL TIMES SINCE OWNING THE VEHICLE (2 WEEKS), IT HAS STALLED WHEN TAKING OFF. THIS HAS HAPPENED WITH EVERY PERSON WHO HAS DRIVEN THE CAR, EVEN VERY EXPERIENCED DRIVERS WITH MANUAL TRANSMISSION. LATEST INCIDENT WAS PULLING OUT FROM A SIDE STREET AND THE CAR STALLED, CAUSING A VERY DANGEROUS SITUATION. *TR

NHTSA ODI 10402483