What 86 owners told NHTSA about the 2011 Volkswagen Cc

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN TENSION CYLINDER AND THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

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I AM RECEIVING THE ERROR MESSAGE STEERING COLUMN LOCK DEFECTIVE. THE DEALERSHIP TOLD ME THIS WAS PART OF A RECALL, THEN REVOKED THE STATEMENT AT A LATER TIME.I HAVE SEEN OTHER COMPLAINTS AND WONDER IF THIS SHOULD BE A RECALL. SEEMS TO BE A SPORADIC ERROR. *TR

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TAKATA RECALL. RECALL DATE WAS FEBRUARY 9, 2016 AND THERE IS STILL NO RESOLUTION. THIS IS AFFECTING THE TRADE-IN VALUE OF MY VEHICLE BY $2,000 AND SEEMS TO BE TAKING TOO LONG TO RESOLVE.

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REAR MAIN SEAL LEAK AT 69K MILES. I BEEN DOING A RESEARCH AND MANY CARS ARE HAVING THE SAME PROBLEM WITH THAT ENGINE. (TSI 2.0) WHICH TO MY BELIEVE IT'S DUE TO A MANUFACTURER DEFECT AND SHOULD BE ADDRESSED AS A RECALL. CAR IS FAIRLY NEW TO BE HAVING A PROBLEM LIKE THIS WHICH IS COSTING ME TO REPAIR MORE THAN $1000 DOLLARS. ALSO THE PCV VALVE IS HAVING ISSUES. WHICH I HAD TO REPLACE ALREADY SPENDING $400 DOLLARS. *TR

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TAKATA RECALL. I AM IN A POSITION WHERE I CANNOT TRADE IN MY CAR DUE TO THIS RECALL. IT IS FRUSTRATING AS I HAVE A NEW JOB I DO A LOT OF DRIVING AND WAS LOOKING TO GET A SAFER MORE ECONOMICAL AWD CAR. I AM AT A LOSS THAT I AM STUCK UNTIL THERE IS A FIX WHICH HAS NO ESTIMATED TIME FRAME. *TR

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD GRINDING NOISE WAS HEARD AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS. THE DEALER AND MANUFACTURER STATED THAT THE PARTS TO REPAIR THE AIR BAG WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN.

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TAKATA RECALL #69M9, NHTSA #16V078 - MY LOCAL DEAL ADVISED ME THEY STILL DO NOT HAVE THE PARTS TO FIX FOR THIS PROBLEM. MY VEHICLE IS IDENTIFIED AS BEING IN YOUR ZONE "A" (HIGH PRIORITY FOR REPAIR). THIS REPAIR IS A CRITICAL SAFETY ISSUE AND NEEDS TO BE CORRECTED ASAP. WHEN CAN I EXPECT MY VEHICLE WILL BE REPAIRED? DO I NEED TO TAKE LEGAL ACTION TO GET VW TO RESOLVE THIS CRITICAL SAFETY PROBLEM?

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL.

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TAKATA AIR BAG RECALL. I LIVE IN FLORIDA AND IT HAS BEEN REPORTED THAT STATES WITH HIGH HUMIDLY AND HOTTER TEMPERATURES CAN CAUSE THE AIR BAGS TO IMPLODE. BASED ON THE AFOREMENTIONED AS WELL AS THE ACTUAL RECALL I WOULD LIKE TO KNOW WHEN THIS WILL BE RECTIFIED. MANY OF MY FRIENDS HAVE HAD THEIR VEHICLES RECALL FOR AIRBAGS REPAIRED OR AT LEAST PROVIDED A RENTAL CAR UNTIL A FIX IS AVAILABLE. VW HAS OFFERED ME NOTHING.

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TAKATA RECALL. I LEFT MY CAR AT VW OPEN ROAD IN MANHATTAN 09/19/2016 AROUND 11:20AM FOR A RECALL FIX, THEY SAID IT WILL BE AVAILABLE 4PM , THEY CALLED ME 5:42PM TELLING ME THERE IS A PROBLEM, YOU HAVE A LOT OF THING THAT NEED TO BE FIXED LIKE ENGINE , FRONT TIRES.. AND THE LIST IS LONG.. THEY ASKED ME TO PAY $199 FEES IN ORDER TO JUST CHECK EVERYTHING AND THEN LET ME KNOW HOW MUCH I HAVE TO PAY.., INSTEAD OF THEM FIX THE 2 RECALLS I HAVE IN THAT CAR AND APOLOGIZE TO ME, THEY TRYING TO THROW THE BALL BACK TO SO IT SOUND LIKE MY PROBLEM AND I HAVE TO PAY, IT'S NOT THEIRS !!! THEY ASKED ME TO GET A NEW CAR AND OF COURSE I HAVE TO PAY FOR THE NEW CAR THEY SAID, I DIDN'T EVEN FINISH PAYING FOR MY AFFECTED ONE YET... I'M REALLY DISAPPOINTED, ANGRY, ESPECIALLY THAT I NEED THIS CAR FOR MY WORK ... I STILL LEFT THE CAR THERE IN ORDER FOR THEM CHECK WHAT NEEDS TO BE FIXED AND OF COURSE THEY SAID I HAVE TO PAY FOR IT... WHAT CUSTOMER SERVICE IS THIS ????!!!

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TAKATA RECALL - TODAY AFTER ENDLESS WAITING FOR THE DEALER TO BE ABLE TO REPAIR THE AIRBAGS IN OUR 2011 VW CC MY WIFE AND I DECIDED TO TRADE THIS CAR IN AS WE FELT THE RISK FOR AIRBAG RELATED INJURIES IN THE EVENT OF A DEPLOYMENT WERE NOT WORTH KEEPING THE CAR. WE WERE SHOCKED TO FIND THAT DEALERSHIPS WILL NOT EVEN TAKE THIS CAR IN ON TRADE DUE TO THE OPEN RECALL WITHOUT REMEDY. WE FEEL WE ARE NOW FORCED TO DRIVE A VEHICLE WITH A KNOWN SAFETY DEFECT THAT INCREASES OUR CHANCE OF INJURY AND/OR DEATH IN THE EVENT OF AN AIRBAG DEPLOYMENT. I ASKED A LOCAL VW DEALER TO BUY THE CAR BUT THEIR OFFER WAS FAR BELOW FAIR VALUE BECAUSE THEY STATED THE CAR WOULD HAVE TO SIT UNTIL THEY COULD FIX THE ISSUE. THEY OFFER NO BUY BACK PROGRAM THAT IS FAIR TO THE CONSUMER OR LOANER CAR UNTIL THIS COULD BE RESOLVED. AGAIN RESULTING IS MY FAMILY BEING FORCED TO DRIVE A VEHICLE WITH A KNOWN SAFETY ISSUE. I AM SHOCKED BY THIS BEING ALLOWED. I SPOKE WITH VW CUSTOMER SERVICE CENTER WHO ALSO OFFERED NO TIMEFRAME OR OPTIONS FOR ME AND MY FAMILY. I FAULT NOT ONLY TAKATA FOR NOT SUPPLYING THE REPLACEMENT PARTS IN A TIMELY MANNER BUT ALSO VOLKSWAGEN FOR NOT OFFERING ANY VIABLE OPTIONS FOR ME TO MAKE SURE MY FAMILY IS TRAVELING IN A SAFE VEHICLE. PLEASE PUT PRESSURE OF BOTH TAKATA AND THE MANUFACTURES TO REMEDY THIS SITUATION QUICKLY SO WE CAN EITHER GET OUR VEHICLE REPAIRED OR TRADE IT IN FOR A VEHICLE THAT IS SAFE TO DRIVE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL CONCERNING THE AIR BAGS. THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FOR THE RECALL REMEDY. THE MANUFACTURER WAS ALSO UNABLE TO PROVIDE A SPECIFIC TIME FRAME THAT THE PARTS WOULD BECOME AVAILABLE. THE DEALER DID NOT PROVIDE A TIME FRAME SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/29/16*LJ UPDATED 07/11/16.*JB

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STARTED THE CAR AND THE RED STEERING WHEEL LIGHT CAME ON. I HAVE NO POWER STEERING. TURNED THE CAR OFF, RESTARTED AND POWER STEERING WAS ACTIVE AND RED LIGHT WAS OFF BUT THE EFFORT TO TURN WAS LIGHTER THAN NORMAL. THE NEXT TIME WE STARTED THE CAR WE HAD NO POWER STEERING AGAIN. THIS IS VERY DANGEROUS, WHEN IT DOES WORK IT OVER CORRECTS THE STEERING AT HIGHWAY SPEEDS. WHEN NOT WORKING MY WIFE CAN NOT TURN THE WHEEL. THE DEALER DIAGNOSED A SHORT IN THE STEERING RACK. $2000 TO FIX SOMETHING THAT SHOULD LAST AT LEAST 100,000 MILES.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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MY 2.0L TSI TIMING CHAIN TENSIONER FAILED CAUSING TIMING CHAIN TO JUMP TIMING AND DAMAGING OTHER ENGINE PARTS. I WAS DRIVING WHEN THE ENGINE LIGHT AND NOISE CAME IN.

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A LITTLE OVER A MONTH AGO, I WAS LEAVING WORK AND CAME TO A STOP LIGHT. I ACCELERATED TO GO AFTER THE LIGHT TURNED GREEN AND THE CC STARTED TO ACCELERATE, AND THEN WITH NO WARNING, IT COMPLETELY LOCKED DOWN AND STALLED. I WAS ABLE TO CRANK IT BACK UP AND WENT HOME WITHOUT INCIDENT. THERE WERE NO WARNING MESSAGES, LIGHTS...ANYTHING TO INDICATE A PROBLEM. LATER THAT DAY, I TOOK MY DAUGHTER TO DANCE AND EXPERIENCED THE SAME ISSUE. I WAS ABLE TO TURN AROUND AND THE NEXT DAY WE PUT THE CAR IN THE SHOP. THE MECHANIC DETERMINED THAT IT WAS HAPPENING DUE TO AN OIL CAP NOT BEING PLACED IN RIGHT AFTER AN OIL CHANGE. THIS WAS FIXED, AND THE CAR PERFORMED OKAY FOR ABOUT A WEEK, AND THEN STALLED AGAIN; SAME CIRCUMSTANCE: MIDDLE OF TRAFFIC, AFTER A STOP, NO WARNING. THE CAR WENT BACK INTO THE SHOP. THIS TIME THE MECHANIC DETERMINED IT WAS SOMETHING TO DO WITH THE TURBO SEAL. THIS WAS 'FIXED'. CAR WAS RETURNED AND AGAIN WAS OKAY FOR ABOUT A WEEK. IT ONCE AGAIN STALLED. SAME CIRCUMSTANCE. THIS TIME, THE MECHANIC STATED HE DIDN'T KNOW WHAT WAS WRONG WITH IT. WE THEN TOOK THE CAR IN TO SOMEONE WHO SPECIALIZES IN VW. HE DETERMINED IT WAS A DEFECTIVE FUEL SENSOR. HE REPLACED THE SENSOR AND WE HAD THE CAR RETURNED TO US TODAY. IT DIED ON MY HUSBAND IN THE MIDDLE OF TRAFFIC. IT IS NOW BACK IN THE SHOP, BUT THE MECHANIC STATES HE HAS NO IDEA WHAT IS WRONG WITH IT; IT IS SHOWING NO ERROR CODES. I DON'T KNOW WHAT TO DO AT THIS POINT. I HAVE RESEARCHED THIS PROBLEM AND IT APPEARS TO BE COMMON IN VW CCS. HOW HAS THIS NOT BEEN A RECALL ISSUE? THIS IS EXTREMELY DANGEROUS; THERE IS NO WARNING WHEN IT COMPLETELY LOCKS DOWN. NOT TOO SAFE IN 5PM RUSH HOUR BUMPER TO BUMPER TRAFFIC.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE ERROR MESSAGE "STEERING WHEEL CLOCK SPRING DEFECTIVE " DISPLAYED ACROSS THE INSTRUMENT PANEL INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

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DRIVING ALONG PUSH GAS NO RESPONDS CAR LIGHTS COME ON CAR NOT IN GEAR. ON HIGHWAY NO PHOTOS BUT THE 08 & 09 WERE RECALLED FOR THE SAME REASON.

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WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE COMPUTER FLASHED A WARNING THAT THERE IS A PARKING BREAK ERROR AND THE VEHICLE PROCEEDED TO STOP. WHEN PRESSING THE GAS PEDAL THE CAR WOULD NOT MOVE. FOLLOWING THE REPEATED ( OVER 6 TIMES) SHUTTING DOWN AND RESTARTING OF THE CAR THE PARKING ERROR WARNING AND THE ENGINE LIGHT APPEARED AND VEHICLE ONCE AGAIN PROCEEDED TO STOP AND NO FORWARD MOTION TOOK PLACE WHEN GAS PEDAL WAS PRESSED. VEHICLE SHUT DOWN ON TWO MAJOR HIGHWAYS AT HIGH TRAFFIC/ RUSH HOUR TIMES. FOLLOWING THESE INCIDENTS THE VEHICLE WAS REPAIRED BY SUNRISE VOLKSWAGEN DEALERSHIP. THEY PREFORMED A DIAGNOSTIC AND REPLACED THE FUEL PUMP INJECTION SYSTEM. THE VEHICLE WAS RETURNED TO ME AND A LITTLE OVER A MONTH LATER (OCTOBER 22ND) THE SAME PROBLEM REOCCURRED ONCE AGAIN SHUTTING DOWN MULTIPLE TIMES ON A MAJOR HIGHWAY. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER WHERE THEY ARE CURRENTLY WORKING ON ANOTHER DIAGNOSTIC. IT SHOULD BE NOTED THAT IN ADDITION TO THIS PROBLEM, PRIOR MALFUNCTION HAS RESULTED IN REPLACEMENT OF THE ENTIRE ENGINE IN THIS VEHICLE. I'VE ALSO EXPERIENCED SEVERAL COOLANT SYSTEM ISSUES FOR WHICH I HAVE HAD TO RETURN TO THE DEALERSHIP REPEATEDLY. I AM EXTREMELY CONCERNED REGARDING THE SAFETY OF THIS VEHICLE DUE TO THE LOSS OF ACCELERATION WHILE IN MOTION AT HIGHWAY SPEEDS. EACH TIME I'M TOLD THE PROBLEM HAS BEEN RESOLVED, I AM EXPOSED TO POSSIBLE HIGHWAY FATALITY AS I RESUME DRIVING. MY SUGGESTION THAT THE VEHICLE BE REPLACED WAS REJECTED AND EACH ATTEMPT AT REPAIR HAS PROVEN TO BE UNSUCCESSFUL IN RESOLVING THE PROBLEMS.

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ON MULTIPLE OCCASIONS, VEHICLE FAILED TO START, BUT DISPLAYED A "STEERING WHEEL LOCK DEFECTIVE" ALERT. WHEN KEY IS REMOVED AND REPLACED IN THE IGNITION, IT WILL THEN START. IN ADDITION, THE ENGINE IS NOW IN NEED OF REPLACEMENT DUE TO OIL RUNNING LOW. THE VEHICLE WAS MAINTAINED ON ITS REGULAR 10,000 MILE SCHEDULE AND DID NOT GIVE ANY WARNINGS OR ALERTS. IT ALTOGETHER FAILED TO START AND GAVE ONLY A SHAKING/RATTLING NOISE WHEN TRYING TO CRANK. IN ALL INSTANCES, THE VEHICLE WAS STATIONARY.

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RECEIVING A STEERING LOCK MSG WHEN ATTEMPTING TO START THE CAR , RECENTLY RECEIVED A RECALL NOTICE AND WHEN CALLED TO OBTAIN ADDITIONAL INFORMATION THE SERVICE TECHS ADVISED IT WOULD COST 122.71 TO RUN THE DIAGNOSIS. WHEN I PROTESTED I WAS ADVISED THAT THE RECALL DID NOT HAVE ANYTHING TO DO WITH THE STEERING COLUMN BUT A SPRING IN THE STEERING WHICH WOULD NOT CAUSE THIS ERROR! I'M NOT SURE HOW THEY RUN THEIR BUSINESS BUT IF A RECALL IS INVOLVING A STEERING COLUMN LOCK AND THE CUSTOMER IS RECEIVING A ERROR REGARDING THE STEERING COLUMN LOCK FAILURE, SHOULDN'T THE DEALER BE RESPONSIBLE FOR THE DIAGNOSIS AND IF IT TURNED OUT TO BE SOMETHING COMPLETELY DIFFERENT THE CUSTOMER TO BE ALERTED AND PROVIDED REPAIR OPTIONS IF NEEDED? THEN THE REP CALLING ME BACK IS FUMBLING ON HER STATEMENT TO ATTEMPT TO ASSURE ME THAT MY ISSUE IS NOT EXACTLY WHAT THE RECALL IS...HOW WOULD SHE KNOW IF THE RECALL IS REGARDING A STEERING COLUMN ISSUE AND I AM RECEIVING A STEERING COLUMN FAILURE MESSAGE? WOULD A DIAGNOSTIC TEST NEED TO BE RUN? CHECKERED FLAG VOLKSWAGEN OF VA BEACH REALLY SHOULD BE RESPONSIBLE FOR THIS TYPE OF DIAGNOSIS

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