What 86 owners told NHTSA about the 2011 Volkswagen Cc

The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 165,000.

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TL* THE CONTACT'S SON OWNS A 2011 VOLKSWAGEN CC SPORT. THE CONTACT STATED THAT WHEN HER SON STARTED THE VEHICLE, THE STEERING COLUMN LOCK INDICATOR LIGHT FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE TURNED OFF INDEPENDENTLY. THE CONTACT'S SON RESTARTED THE VEHICLE AND TURNED THE STEERING WHEEL TO DISENGAGE THE LOCK TO KEEP THE VEHICLE IDLING. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO GENE LANGAN VOLKSWAGEN (816 NEW LONDON TPKE, GLASTONBURY, CT 06033, (860) 633-0261) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DECLINED TO ASSIST WITH THE REPAIRS. THE FAILURE MILEAGE WAS 127,000.*DT THE CONSUMER STATED THEY HAD TO MAKE REPAIRS TO THE VEHICLE DUE TO THE FACT THE MANUFACTURER STATED THEIR VIN WAS NOT INCLUDED IN THE RECALL. *TR

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THERE WAS A PROGRESSING INTERMITTENT ELECTRICAL AND FUEL SYSTEM FAILURE WITH THE VEHICLE. THE BATTERY WAS REPLACED MORE THAN FOUR TIMES. THE CONTACT STATED THAT THERE WAS REDUCED POWER TO THE POINT THAT THE VEHICLE COULD SHUT DOWN AT ANY MOMENT, CREATING THE RISK FOR A POTENTIAL CRASH. THE VEHICLE WAS DRIVEN TO CITY CHEVROLET OF SAN DIEGO (2111 MORENA BLVD, SAN DIEGO, CA 92110, (619) 597-1636). THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE, BUT INDICATED THAT IT MAY BE RELATED TO NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 4,700.

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TIMING CHAIN TENSIONER

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I WAS LEAVING THE STORE WHEN I NOTICED MY VEHICULAR WOULDN'T GO OVER 30 MPH. I PULLED INTO ANOTHER STORE TO ASSESS THE SITUATION. WHEN I TURNED MY CAR BACK ON AND WAS ATTEMPTING TO LEAVE MY CAR STOPPED WORKING. I HAD IT TOWED TO THE SHOP AND THEY ADVISED ME TO CALL VOLKSWAGEN BECAUSE THIS ISSUES WAS LIKELY COVERED UNDER A WARRANTY. I CALLED VOLKESWAGEN AND THEY SAID MY WARRANTY WOULD COVER IT UP TO 120K MILES AND TO TAKE IT TO THE LOCAL DEALERSHIP. I HAD THE CAR TOWED AGAIN TO THE DEALERSHIP AND THEY INFORMED ME THAT THE TIMING CHAIN WAS BROKEN AND THEY SAID MY WARRANTY JUST EXPIRED AT 100K MILES. MY CAR HAS 108K MILES. AFTER DOING A LOT OF RESEARCH I FOUND THIS TO BE A FREQUENT PROBLEM WITH THIS MANUFACTURE. I ALSO FOUND THAT THERE WAS ALREADY A CLASS ACTION LAWSUIT BUT MY VEHICLE WASN'T IN THE PERAMITERS BECAUSE OF THE MILEAGE (ENDS AT 100K). I NEVER RECEIVED NOTICE OF THE RECALL OR I WOULD HAVE TAKEN IT IN TO GET LOOKED AT BEFORE THE 100K MIKE CUTOFF. BECAUSE THEY SAID THIS WASN'T COVERED IN THE WARRANTY, I LOOKED INTO BUYING ANOTHER CAR FROM THEM. THEY INFORMED ME THAT THEY COULD GIVE ME $250 FOR MY VEHICLE. NOW I KNOW VOLKSWAGEN IS TRYING TO AVOID PAYING FOR THIS BECAUSE THEY KNOW THEY CAN MAKE MONEY.

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VEHICLE KEEPS MISFIRING. CHECK ENGINE LIGHT REMAINS ON. EPC LIGHT COMES ON PERIODICALLY AFTER FUEL PUMP WAS REPLACED. WHILE DRIVING CAR JERKS AND CHECK ENGINE LIGHT BEGINS TO FLASH. LOTS OF WEAR TO TIRES WITHIN A FEW THOUSAND MILES. BREAKS MUST BE PUSH ON HARD TO STOP. THE DEALERSHIP SAID THE ONLY THING THAT WAS WRONG WAS A CODE FOR CARBON BUILDUP. DEALERSHIP WOULD NOT PROVIDE CODE JUST A PRICE OF $1000. SPARK PLUGS AND COILS WERE CHANGED BEFORE PURCHASING VEHICLE. I'M CERTAIN THE FUEL PUMP WAS NOT CHANGED. THE VEHICLE USES 1/8 OF A TANK TO WARM UP.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ENGINE WOULD NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO OURISMAN HONDA OF LAUREL (3371 LAUREL FORT MEADE RD, LAUREL, MD 20724, (301) 498-7400) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

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BOUGHT THE CAR USED AND TOOK IT TO A MECHANIC TO GET IT CHECKED OUT. LOW AND BEHOLD THEY INFORMED ME I HAVE A FAILING POWER STEERING MODULE, REAR MAIN SEAL, CARBON BUILD UP ON THE INTAKE, AS WELL AS CRACKS IN BOTH FRONT CONTROL ARMS. TOOK IT TO A DEALER WHO CONFIRMED THIS DIAGNOSIS AND GAVE ME A $6250 QUOTE FOR THE WORK. CAR WAS DRIVING FINE AND FELT GREAT. AFTER TAKING IT TO THE SHOP THE CHECK ENGINE LIGHT WAS ON. CAR HAS 90K ON IT AND WAS UNDER WARRANTY UNTIL THEN. ALL THESE ITEMS WERE NEGLECTED BY THE DEALER.

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I PUT THE CAR IN REVERSE AND THE CAR DROVE FORWARD. IT HAS ALSO ACTED AS THOUGH IT IS IN NEUTRAL WHILE IN REVERSE. EVERY TIME THIS OCCURS THE DASH TRANSMISSION LIGHT BLINKS. AT TIMES IT STUTTERS WHEN ACCELERATING FROM A STOP AND MAKES CLICKING NOISES WHEN STOPPED. THERE IS APPROXIMATELY 80K MILES ON THE TRANSMISSION, ALL SERVICES HAVE BEEN DONE AND HAS NOT BEEN IN ANY ACCIDENTS. THERE ARE NO RECALLS FOR THIS PROBLEM.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO HESITATE. THE VEHICLE WAS TAKEN TO DUBLIN VOLKSWAGEN (6085 SCARLETT COURT, DUBLIN, CA 94568) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FAILED AND NEEDED REPLACEMENT. THE SAME DEALER REPAIRED THE VEHICLE IN 2015, 2016, AND 2017 FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.

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THE REAR VIEW CAMERA IMAGE IN THIS CAR'S RADIO (MODEL RNS-510) COMES ON EXTREMELY SLOWLY. IF THE CAR HAS NOT BEEN USED FOR MORE THAN 30 MINS, MOSTLY LIKELY IT WILL TAKE 30 SECONDS FOR THE REAR VIEW CAMERA IMAGE TO SHOW UP ON THE SCREEN, RENDERING THE REAR VIEW CAMERA MOSTLY USELESS. WE HAVE MANY KIDS IN OUR AREA, THIS IS NOT SAFE. I CHECKED THE INTERNET, THERE ARE TONS OF COMPLAINS FROM OTHER DRIVERS ABOUT THIS RADIO FOR THIS ISSUE. VW IS DOING NOTHING ABOUT IT. THIS RADIO NEEDS A FIRMWARE UPDATE TO ADDRESS THIS ISSUE.

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I RECEIVED A RECALL FOR MY FUEL PUMP. I WENT AND GOT THE FUEL PUMP REPLACED. NOW THAT THE FUEL PUMP HAS BEEN REPLACED, MY CAR IS NOT STARTING, SHAKING AT RED LIGHTS, TURNING OFF ON ITS OWN, WINDOWS COMING DOWN ON ITS OWN, AIR NOT WORKING AND COMING BACK ON. I WAS IN MOTION BACKING UP AND MY CAR JUST TURNED OFF ON ITS ON. I AM AT A STANDSTILL WITH WHAT AM I SUPPOSED TO DO IF THE VEHICLE HAD A RECALL- THAT WAS SUPPOSEDLY REPLACED BUT MADE THE CAR WORSE.

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AFTER 87K MY 2011 VW CC HAS AN ISSUE WITH THE TIMING CHAIN TENSION AND HAS RUINED MY ENGINE IN LESS THAN 72 HOURS. I RECEIVED A CHECK ENGINE LIGHT NOTIFICATION AND IMMEDIATELY SCHEDULED A SERVICE APPOINTMENT, BUT BY THE TIME I GOT IT INTO THE SHOP, MY ENGINE WAS DESTROYED. EVEN THOUGH I NEVER RECEIVED A LOW OIL NOTIFICATION, I NOTICED THE OIL WAS LOW BY THE DIP STICK AND THEREFORE ADDED A FEW QUARTS OF OIL. WHEN I GOT TO THE DEALERSHIP FOR SERVICE THE ENGINE WAS ALMOST COMPLETELY OUT OF OIL AND MY ENGINE WAS DAMAGED. THE TOTAL ESTIMATE FOR REPAIRS IS OVER $10,000 AND THEREFORE EXCEEDS THE VALUE OF THE VEHICLE($5K).

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VW & AUDI TIMING CHAIN TENSIONER DEFECT ' CLASS ACTION LAWSUIT. ENGINE FAILED DUE TO TIMING CHAIN TENSIONER DEFECT. THE VEHICLE WAS STATIONARY. WENT TO START VW CC AND IT HAD A DELAYED OR SLOW CRANK. WHEN THE ENGINE STARTED IT WAS VIBRATING LIKE CRAZY. HAD THE CAR TOWED TO THE DEALER AND A FEW DAYS LATER WAS TOLD THAT IT WAS THE TIMING HAD SLIPPED DUE TO THE TENSIONER. I DID SOME RESEARCH AND FOUND OUT ABOUT THE CLASS ACTION LAWSUIT. ACCORDING TO THE INFORMATION PRESENTED ON CARCOMPLAINTS.COM SEVERAL BULLETINS IN REGARDS TO THIS ISSUE WHERE SENT TO THE DEALERS SERVICE DEPARTMENTS AND OF COURSE THE SERVICE MANAGER THAT I AM DEALING WITH HAS NO KNOWLEDGE OF SUCH AN ISSUE AND HAS WORKED AT THE DEALERSHIP FOR MANY YEARS AND IT WOULD COST $3000 - $9000 DEPENDING ON ENGINE DAMAGE BUT MOST LIKELY NEED A NEW ENGINE. THE INFORMATION ALSO STATES THAT THIS COULD AND DOES HAPPEN WHEN THE VEHICLE IS MOVING WHICH COULD PROVE TO BE VERY DANGEROUS. THIS NEEDS BE INVESTIGATED AND THE SIMPLE FACT THAT DEALERS, SERVICE DEPARTMENTS AND VW CALL CENTER PERSONNEL ARE NOT AWARE OF THIS ISSUE AND BASICALLY DENY ANY KIND OF LIABILITY IS EXTREMELY UNJUST.

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MY CAR SHUT DOWN WHILE I WAS DRIVING THE CAR HAD FUEL AND WASN'T ABLE TO REGISTER THERE WAS FUEL IN THE CAR AND WAS TOLD IT WAS THE THROTTLE BODY AND THAT MY CONVERTER WENT BAD. IT HAD ALL THE SIGNS OF A FUEL COMPONENT PROBLEM. I AM TOLD THE CONVERTER AND THROTTLE BODY DAMAGE CAN BE DIRECTLY FROM THE FUEL PUMP ISSUES.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ELECTRICAL POWER FOR OVER A YEAR WHILE WAITING TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. PATTERSON TYLER VOLKSWAGEN (3800 CHANDLER HWY, TYLER, TX 75702, (903) 218-6222) AND HEWLETT VOLKSWAGEN (7951 HEWLETT LOOP, GEORGETOWN, TX 78626) WERE CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE DEALERS COULD NOT DETERMINE WHEN THE PART WOULD BE PROVIDED TO THE MANUFACTURER. THE CONTACT NO LONGER DROVE THE VEHICLE TO PREVENT A POTENTIAL FAILURE OR SAFETY RELATED SITUATION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO EASTSIDE VOLKSWAGEN (28400 CHARDON RD, WILLOUGHBY HILLS, OH 44092) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION AND FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FOLLOWING DAY, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES, BUT A FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

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I HAVE TAKEN MY CAR TO VW SERVICE DEPARTMENT 5 TIMES SINCE 3/23/18 FOR AN ENGINE LIGHT PROBLEM. FIRST IT WAS THE THROTTLE BODY, THEN IT WAS THE FUEL SYSTEM, NEXT THE INTAKE MANIFOLD. THE CAR IS BACK AT THE DEALER BECAUSE THE ENGINE LIGHT IS ON AGAIN. VW OF AMERICA IS NOT HELPFUL AT ALL.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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(THIS COMPLAINT IS BEING MARKED FOR DELETION; DUPLICATE OF ODI # 11092333) TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WEST HOUSTON VOLKSWAGEN AT 281-675-8600 (17113 KATY FWY, HOUSTON, TX 77094) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING AT AN UNSPECIFIED SPEED, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO THE SAME VOLKSWAGEN DEALER, AT THE RECOMMENDATION OF THE MANUFACTURER, AND THE FUEL CONTROL MODULE WAS REPLACED. THE CONTACT WAS INFORMED THAT THE PART WAS NOT THE RECALL REMEDY. THE FAILURE RECURRED THREE TIMES AND THE SAME PART WAS REPLACED BY THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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WENT INTO PARKING LOT AND CRANKED VEHICLE AND SELECTED REVERSE. THE VEHICLE WOULD NOT REVERSE. SHUT VEHICLE OFF, STARTED AGAIN, AND PUSHED ACCELERATOR HARDER. THE VEHICLE MOVED, BUT WOULD ONLY ACCELERATE TO ABOUT 30-40 MPH. DROVE CAR TO THE DEALERSHIP WHERE I PURCHASED IT. THEY STATED THAT THE VEHICLE WAS IN SAFE MODE. ALL OF THE DRIVE MODES WERE BLINKING. DEALER DID A DIAGNOSTIC TEST ON THE CC. THE END RESULT WAS THAT THE TRANSMISSION HAD FAILED. THE CC ONLY HAS 99,500 MILES ON IT.

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TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO TEAM VOLKSWAGEN OF HAYWARD (25115 MISSION BLVD, HAYWARD, CA 94544, (510) 885-1000) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP MODULE NEEDED TO BE RELOCATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

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I RECEIVED A NOTICE THAT MY FUEL PUMP WAS BEING RECALLED FOR SAFETY PRECAUTIONS. I IMMEDIATELY CALLED MY LOCAL VW DEALERSHIP AND THEY PROCEEDED TO TELL ME THAT EVEN THOUGH THIS WAS A SAFETY ISSUE, THE PART WAS NOT YET AVAILABLE FOR THE DEALERSHIPS TO REPAIR. I HAVE HAD ISSUES WITH THE CAR NOT GOING WHEN I PRESS ON THE GAS AND THEN ALL OF A SUDDEN IT GOES FROM 5 MPH-55 MPH WITHOUT ME INITIATING IT. THIS IS VERY SCARY ESPECIALLY CONSIDERING I HAVE NO CHOICE BUT TO TRANSPORT MY PRECIOUS CHILDREN TO AND FROM SCHOOL AND WORK EVERYDAY IN THIS DEFECTED VEHICLE.

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I WAS DRIVING THIS CAR WITH MY KIDS IN THE BACK SEAT. CAR STOPPED SUDDENLY IN THE MIDDLE OF THE STREET. MOVED MY CAR WITH THE HELP OF OTHERS AND THE CAR RESTARTED WHEN I SWITCHED OFF AND ON THE CAR.

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