May 3, 2016Brakes
2011 TOYOTA RAV4 BRAKES HAVE NOT MUCH STOPPING POWER. BRAKE PEDAL HAS TO BE PRESSED VERY HARD. THE BRAKE PADS WERE REPLACED WITH OTHER BRAND (WAGNER), BUT STILL THERE IS THE SAME ISSUE. THE BRAKING POWER OF RAV4 IS SIGNIFICANTLY LESS THAN THE OTHER CARS. IT FEELS THAT ONLY FRONT BRAKES DO THE WORK. BRAKE PERFORMANCE IS INCONSISTENT. COMPARE TO OTHER CARS, MY 2011 TOYOTA RAV4 FEELS LIKE HAVE NO BRAKES. BRAKE PERFORMANCE OF 2011 TOYOTA RAV4 IS POOR AND INCONSISTENT. WHEN CAR IS PARKED OUTSIDE FOR A WEEK, THERE IS SO MUCH RUST ACCUMULATED ON BRAKE ROTORS, THAT THE CAR IS SHAKING DURING BRAKING. SHAKING TYPICALLY DISAPPEARS AFTER TWO DAYS OF DRIVING, BUT THE ROTORS ARE STILL RUSTED AND PITTED.
NHTSA ODI 10862746
May 3, 2016Seat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V570000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10862766
Apr 26, 2016Speed controlEngine
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE ENGINE ROARED AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL; THEREFORE, THEY DECLINED TO HELP UNLESS THE DEALER REPLICATED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
NHTSA ODI 10861584
Apr 22, 2016Visibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ATTEMPTED TO GET AN INTERIM REPAIR AS INDICATED IN THE RECALL NOTICE, BUT THE DEALER STATED THAT THE INTERIM REPAIR WOULD NOT BE COMPLETED BECAUSE THEY ONLY WOULD PERFORM THE FINAL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10860887
Apr 21, 2016Visibility & wipers
I RECEIVED A SAFETY RECALL NOTICE (INTERIM NOTICE) FROM TOYOTA ON 4/20/2016 REGARDING WIPER MOTOR LINK CORROSION ON MY 2011 TOYOTA RAV4, NHTSA RECALL 15V-577.IN THE INTERIM NOTICE IT STATES THAT AN INTERIM REPAIR WILL BE PERFORMED AT NO CHARGE. I CALLED TWO (2) TOYOTA DEALERS AND BOTH SAID I HAVE TO WAIT FOR THE FINAL REPAIR NOTICE. YET IN THE TOYOTA LETTER TO THEIR DEALERS DATED 2/25/2016 IT CLEARLY STATES THAT INTERIM REPAIRS WILL BE MADE TO VEHICLES LISTED IN PHASE 2 (F2S), COLD WEATHER CLIMATE STATES. IT ALSO STATES THAT IN THE NOTICE THAT I RECEIVED. THERE APPEARS TO BE SOME CONFUSION BETWEEN TOYOTA AND THEIR DEALERSHIPS REGARDING INTERIM REPAIRS BECAUSE WHAT THE DEALERS ARE SAYING IS NOT WHAT IS WRITTEN IN THE LETTER THAT I RECEIVED.
NHTSA ODI 10860701
Apr 21, 2016Seat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10860815
Apr 19, 2016Seat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/ WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10860275
Apr 18, 2016AirbagsCrash
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, A DEER CRASHED INTO THE VEHICLE. THE HOOD WAS DAMAGED AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER COLLISION LOT WHERE THE HOOD WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
NHTSA ODI 10860077
Apr 18, 2016Seat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10860096
Apr 16, 2016Visibility & wipers
I WAS NOTIFIED OF A SAFETY RECALL THAT BEGAN ON SEPTEMBER 11, 2015. IN NOVEMBER I CALLED THE LOCAL TOYOTA DEALER AND THEY SAID THEY SHOULD HAVE THE PART SOON AND I NEEDED TO WAIT FOR THE SECOND LETTER. 7 MONTHS LATER THE UPGRADED WINDSHIELD WIPER SYSTEM IS STILL UNAVAILABLE. IT IS UNACCEPTABLE THAT WHEN SOMEONE'S LIFE MAY BE ON THE LINE THEY APPEAR TO BE UNWILLING TO TRY TO FIX A POTENTIALLY LIFE THREATENING MANUFACTURER DEFECT. I HAVE DRIVEN IN A COUPLE RAINSTORMS SINCE AND THERE WAS ONE INCIDENT LATE LAST YEAR WHERE MY WINDSHIELD WAS COMPLETELY COVERED BY WATER AND I COULD NOT SEE THROUGH FOR A SECOND. THANKFULLY THERE WAS NEXT TO NO TRAFFIC ON THE ROAD AND I HAD NO VEHICLES IN MY IMMEDIATE VICINITY. I WAS GOING INTO A TURN ON THE FREEWAY WITH SEVERAL LANES AROUND ME.
NHTSA ODI 10859892
Apr 15, 2016Seat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10859778
Apr 13, 2016Visibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000(VISIBILITY/WIPER); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10855315
Apr 11, 2016Seat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10854944
Apr 8, 2016Visibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
NHTSA ODI 10854359
Apr 8, 2016Seat belts
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT WAS MADE AWARE OF A RECALL FOR NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS), BUT DID NOT RECEIVE A NOTIFICATION FROM THE MANUFACTURER. THE DEALER WAS CONTACTED ON APRIL 6, 2016 TO CHECK FOR ANY RECALLS. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE RECALL, BUT THE PARTS WERE NOT YET AVAILABLE TO RECEIVE THE REPAIR. THE DEALER STATED THAT THE CONTACT WOULD NEED TO WAIT FOR THE SECOND NOTIFICATION LETTER AND WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD A CHILD PASSENGER WHO WOULD NEED TO USE THE REAR DRIVERS SIDE SEAT BELT AND THE REAR PASSENGER SIDE SEAT BELT. THE CONTACT WAS INFORMED BY THE MANUFACTURER TO USE THE CENTER SEAT BELT UNTIL THE REMEDY AND PART WAS SUPPLIED TO THE DEALER, WHICH WAS UNACCEPTABLE TO THE CONTACT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10854420
Apr 7, 2016Visibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V5770000 (VISIBILITY/WIPER) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS UNAVAILABLE.
NHTSA ODI 10854126
Apr 5, 2016Speed control
CAR SUDDENLY ACCELERATED WHEN SLOWING FOR A TRAFFIC LIGHT. FOOT SECURELY ON THE BRAKE. SPEED UNDER 5 MPH. NO FLOOR MATS OR INTERFERENCE WITH THE THROTTLE OF ANY KIND.
NHTSA ODI 10853530
Apr 5, 2016Speed control
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING 3 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
NHTSA ODI 10853620
Mar 24, 2016Visibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/ WIPER); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10851343
Mar 23, 2016Seat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V069000 (SEAT BELTS) AND 15V557000 (VISIBILITY/WIPER); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10851211
Mar 23, 2016Visibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI 10851245
Mar 21, 2016Visibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 05/11/16*LJ *TR
NHTSA ODI 10850824
Mar 1, 2016Brakes
WHEN APPLYING BRAKES AT SLOW SPEED UNDER 20 MPH IN SNOW THERE IS NO BRAKING ACTION AND THE CAR ROLLS TO A STOP. THE BRAKES ACT AS IF THEY ARE NOT WORKING AT ALL. I AM A RETIRED POLICE OFFICER WITH MULTIPLE DRIVING SCHOOLS. EVEN WHEN YOU LET OFF THE BRAKES AND REAPPLY IT'S AS IF THE BRAKES HAVE BEEN DISABLED. NEEDLESS TO SAY IT MAKES FOR A DIFFICULT STOP IN SNOW. I KNOW HOW ANTI-LOCK BRAKES WORK THESE ARE NOT. ON DRY PAVEMENT I HAVE HAD NO ISSUES.
NHTSA ODI 10839286
Feb 24, 2016Electrical systemSpeed controlElectronic Stability Control (esc)
WHILE DRIVING 55-60 ON A HIGHWAY, MY ANTI-SKID WARNING LIGHT CAME ON, THE 4WHEEL DRIVE LIGHT A HALF HOUR LATER, FOLLOWED BY THE ENGINE LIGHT APRX 1 HR LATER. THE FOLLOWING MORNING, WHILE DRIVING, THE CRUISE CONTROL WENT OUT ON ME, THE CAR UNEXPECTEDLY SLOWED AND I NOTICED THE CRUISE LIGHT FLASHING ON AND OFF. THE REMOTE START DID NOT WORK ON DAY #3, AS I TRAVELED TO HAVE THE CAR REPAIRED AT SERRA TOYOTA, TRAVERSE CITY, MI. THE SERVICE TECH TOLD ME THAT "THE MECHANIC LITERALLY POURED WATER OUT OF THE EVAP CANISTER, WE HAVE SEEN OTHER RAV'S W THIS PROBLEM AND WE HAVE A BULLETIN ON IT, SO TOYOTA IS AWARE. THE CANISTER IS FAULTY, WHICH ALLOWED ROAD WATER, (VERY WET, SLUSHY ROADS AT TIME), TO GET IN AND DAMAGE THE WIRING." THE SERVICE TECH ALSO TOLD ME THAT THE NEW CANISTER/HOSE REPLACEMENT SYSTEM ADDRESSES THIS ISSUE. I EMAILED TOYOTA JAPAN, THEY HAD "HENRY KERRY OF TOYOTA EXECUTIVE HEADQUARTERS, TORRENCE, CALIF CALL ME. MR. KERRY STATED THAT THE PROBLEM WAS RELATED TO OVERFILLING THE GAS TANK. I TOLD HIM THAT THE TECH SAID "(THEY) LITERALLY POURED WATER OUT AND THEY HAD SEEN THIS PROBLEM PREVIOUSLY." MR. KERRY ADVISED THAT "I SHOULD HAVE TALKED TO THE SERVICE MANAGER TO GET THE FACTUAL INFO." BOTTOM LINE: I FEEL THAT I SHOULD HAVE BEEN NOTIFIED THAT ELECTRICAL FAILURE COULD OCCUR, DUE TO CANISTER/HOSE FAILURE AND THAT A NEW PART HAD BEEN DEVELOPED WHICH, ONCE INSTALLED, WOULD PREVENT (ROAD) WATER FROM SHORTING OUT THE WIRING. (THE WORK ORDER RECEIPT STATES: ("WATER INTRUSION INTO EVAP SYSTEM") THANKS MUCH,[XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
NHTSA ODI 10838035
Feb 18, 2016Electrical systemSeat beltsVisibility & wipers
TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT DURING RAIN WEATHER CONDITIONS, THE RADIO FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPES) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/20/16*LJ THE CONSUMER STATED THE SEAT BELTS IN THE REAR, DID NOT FUNCTION PROPERLY AND A RECALL HAD BEEN ISSUED DUE TO THEM BEING UNSAFE. UPDATED 04/28/16. *JB
NHTSA ODI 10837030