What 287 owners told NHTSA about the 2011 Toyota RAV4 Hv

HERB CHAMBERS TOYOTA OF BOSTON 32 BRIGHTON AVENUE, BOSTON, MA 02134 (617) 787-1700 REFUSES TO SCHEDULE AN APPOINTMENT TO REMEDY THIS RECALL NOTICE. I CALLED TO REQUEST IT AND THEY TRANSFERRED ME TO SALES. AS SOON AS I SAID I WAS NOT INTERESTED IN PURCHASING A NEW VEHICLE AND SAID I WANTED TO SCHEDULE SERVICE FOR A RECALL REMEDY, THEY DISCONNECTED ME. WHEN I CALLED BACK, I HAD TO DESCRIBE AND RE-DESCRIBE THE PROBLEM OVER AND OVER AND THEY KEPT TRANSFERRING ME AROUND TO VARIOUS DEPARTMENTS, STATING THEY THEY WERE UNABLE TO FIGURE OUT HOW TO SCHEDULE THE RECALL REMEDY SERVICE. THEY KEPT INSISTING ON TRANSFERRING ME TO SALES, WHERE AGAIN THEY TRIED TO SELL ME A NEW VEHICLE AND DISCONNECTED ME WHEN I SAID I WAS NOT INTERESTED IN PURCHASING A NEW VEHICLE.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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THE DRIVER'S SIDE SUN VISOR WILL NOT RETRACT UP FULLY, BUT HANGS AT EYE LEVEL, IMPEDING VISIBILITY AND CAUSING DISTRACTION. DEALERSHIP ADMITTED RECEIVING MULTIPLE COMPLAINTS, BUT SAID MY CAR IS NOT UNDER RECALL.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VEERED TO THE LEFT WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE SHOCKS WERE LEAKING OIL AND NEEDED TO BE REPLACED. THE SHOCKS WERE NOT REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER). THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

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I RECEIVED A RECALL ABOUT THE WINDSHIELD WIPERS ABOUT A YEAR AGO - LOCAL DEALERSHIP SAYS THAT THERE IS NO RESOLUTION?????

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V096000 (SEAT BELTS) AND 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE RESPECTIVELY.

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REMEDY FOR WINDSHIELD WIPER ISSUE IS NOT BEING FIXED IN A TIMELY MANNER. IT HAS BEEN ALMOST A YEAR AND STILL NO REMEDY. THIS HAS BEEN ONE OF THE RAINIEST SUMMERS EVEN IN SOUTHERN ARIZONA WITH FLOODS AND RECORD RAINS AND I DON'T TRUST MY WIPERS ANYMORE BECAUSE THE RECALL SAYS THEY COULD STOP WORKING AT ANY TIME. I DON'T THINK THAT TOYOTA UNDERSTANDS THAT ARIZONA GETS RAIN--AND LOTS OF IT--AND THINGS RUST. NOTHING HAS HAPPENED TO MY WIPERS YET BUT IT'S BEEN ALMOST A YEAR SINCE THE RECALL AND NOTHING. VIN: [XXX] YEAR: 2011 MAKE: TOYOTA MODEL: RAV4 NUMBER OF OPEN RECALLS: 1 NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 15V577 RECALL DATE: SEPTEMBER 17, 2015 MANUFACTURER RECALL NUMBER: F1S SUMMARY: IN THE INVOLVED VEHICLES, WATER DRIPPING ONTO THE WINDSHIELD WIPER MOTOR LINK CAN, OVER TIME, CAUSE CORROSION AND WEAR AT THE WIPER MOTOR LINK JOINT. IN SOME CASES THIS COULD RESULT IN THE SEPARATION OF THE WIPER LINK FROM THE WIPER MOTOR CRANK ARM. SAFETY RISK: IF SEPARATION OCCURS, THE WINDSHIELD WIPERS COULD BECOME INOPERATIVE, WHICH COULD REDUCE DRIVER VISIBILITY AND INCREASE THE RISK OF A VEHICLE CRASH. REMEDY: TOYOTA IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION. ONCE REMEDY PREPARATIONS ARE COMPLETE, TOYOTA WILL SEND AN OWNER NOTIFICATION LETTER BY FIRST CLASS MAIL TO OWNERS OF VEHICLES COVERED BY THIS SAFETY RECALL. ADDITIONAL DETAILS ON THE REMEDY WILL BE PROVIDED IN FUTURE COMMUNICATIONS. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE MANUFACTURER NOTES: IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. THIS RECALL DATA LAST REFRESHED: AUG 27, 2016 ADDITIONAL SAFETY INFORMATION INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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THE SEAT BELTS, ESPECIALLY THE REAR SEAT BELTS, WHEN PULLED OUT QUICKLY OFTEN WILL KINK IN THE MECHANISM WHERE THEY ENTER THE CAR BODY. THIS CAUSES THEM TO SEIZE AND NOT RETRACT PROPERLY AND RENDERS THEM USELESS. I HAVE HAD TO CUT THE SEAT BELT WEBBING IN ORDER TO FREE THE BELT IN ORDER FOR IT TO RETRACT. THIS HAS HAPPENED REPEATEDLY OVER THE LAST YEAR

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THE RECALL IS ANNOUNCED IN FEB 2010, 6 MONTH LATER NOW IN AUG 2016, THE REMEDY IS STILL NOT DONE.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE THE VEHICLE WAS SERVICED BY AN INDEPENDENT MECHANIC, THE TECHNICIAN NOTICED THAT THE WHEELS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY) AND 16V096000 (SEAT BELTS). THE DEALER WAS UNABLE TO SUPPLY THE PART WITHIN A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TOYOTA ISSUED SAFETY RECALL F1S ON SEP 17, 2015 STATING THAT FAILING TO FIX IT "MAY AFFECT DRIVER VISIBILITY AND INCREASE RISK OF CRASH" TEN MONTHS LATER THE TOYOTA WEB SITE STILL DISPLAYS "REMEDY NOT AVAILABLE". ANY ATTEMPTS TO GET FEEDBACK ON WHEN A SOLUTION MIGHT BE IMPLEMENTED ARE USELESS. THE RESPONSE IS: WHAT YOU SEE ON THE WEBSITE IS WHAT YOU GET.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPERS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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2011 TOYOTA RAV-4. CONSUMER WRITES IN REGARDS TO REMEDY NOT AVAILABLE TO REPAIR SEAT BELT AND WINDSHIELD WIPERS RECALL NOTICES. *SMD

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I WAS NOTIFIED IN 2013 OF THREE (3) RECALLS NOTHNG HAS BEEN DONE TO ADDRESS THE ISSUES. I CONTACTED MY LOCAL DEALER AND THE SERVICE MANAGER SAID "THERE IS NOT SAFETY PROBLEM AND I HAVE LOOKED AT THE VEHICLE AND NORTHING IS WRONG' I FORCED THE ISSUE AND THEY DID AN "INTERIM" FIX. IS NOT THREE YEARS A LONG TIME FOR THEM TO BE GETTING THE PARTS AS THAT IS THE EXCUSE I WAS GIVEN BY THE SERVICE MANAGER.

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I HAVE A DEFECTIVE VVT-I GEAR ON MY 2011 RAV4. UPON RESEARCHING THE DIAGNOSIS FROM MY LOCAL TOYOTA DEALER (DAVID MAUS TOYOTA), I DISCOVERED THAT TOYOTA HAS KNOWN ABOUT THIS ENGINEERING FLAW SINCE 2010 AND HAD PUT OUT A TECHNICAL SERVICE BULLETIN (T-SB-0146-10) SO THAT DEALERSHIPS WOULD KNOW HOW TO REPLACE THE DEFECTIVE PART. MY VEHICLE'S VIN # IS SPECIFICALLY LISTED ON THIS TSB AS AN EFFECTED VEHICLE. ALSO, THERE ARE MANY OF FORUMS, ONLINE, OF PEOPLE HAVING THE SAME PROBLEM AND TOYOTA IS REFUSING TO REPLACE THESE PARTS FOR OWNERS. THIS IS NOT A WEARABLE PART. IT SHOULD NEVER HAVE TO BE REPLACED AND IT IS A VERY EXPENSIVE REPAIR (APPROX. $2,000) WITH NO DISCOUNTS. I SHOULD MENTION THAT I HAVE BEEN DILLIGENT WITH MY CAR'S MAINTENANCE AND CAN PULL MOST (IF NOT ALL) OF MY OIL CHANGES, IF NECESSARY. APPARENTLY, THE SAME ISSUE WAS DISCOVERED WITH CERTAIN LEXUS MODELS, BACK THEN, AND THEY DID A RECALL FOR THOSE VEHICLES BUT NOT THE TOYOTA MODELS (CAMRYS, HIGHLANDERS, RAV4S, SIENNAS, AND VENZAS WERE ALL AFFECTED FROM THIS PARTICULAR FACTORY FROM THE YEARS OF 2009-2011). I FILED A CASE WITH TOYOTA'S CORPORATE OFFICE (CASE # 1606011778) AND THEY OFFERED A $400 REFUND AFTER I PAID FOR THE REPAIR. THIS IS JUST NOT ACCEPTABLE, IN MY VIEW. YES, THE VEHICLE IS OUT OF WARRANTY, BUT THIS IS NOT A WARRANTY ISSUE. THIS SHOULD HAVE BEEN A RECALL BACK IN 2010 WHEN THEY DISCOVERED IT AND DITRIBUTED THE TSB. I OFFERED TO PAY FOR THE PART (AT TOYOTA'S COST) IF THEY COVERED THE LABOR (THAT IS THE MOST EXPENSIVE COST TO THE REPAIR), BUT THEY WOULD NOT BUDGE. IT IS A TIME SENSITIVE ISSUE, AS WELL, BECAUSE I AM A SINGLE MOTHER. THIS IS MY ONLY VEHICLE AND OPERATING THE VEHICLE WITH A MALFUNTIONING VVT-I GEAR IS CAUSING DAMAGE TO THE ENGINE. I AM ATTACHING THE TSB WITH THE LISTED AFFECTED VIN #S.

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I BROUGHT MY CAR IN A FOR FOUR WHEEL ALIGNMENT BECUASE I REPLACED FOUR TIRES. THE REAR TIRES COULD NOT BE ALIGNED BECAUSE THE THE NUTS FOR ADJUSTING THE REAR WHEEL ALIGNMENT WERE FROZEN AND COULD NOT BE REMOVED. IN ORDER FOR THE CAR TO BE ALIGNED, THE REAR TIRE ROD NEEDS TO BE REPLACED PER TOYOTA CERTIFIED DEALERSHIP. THERE WAS A RECALL ON THIS BACK IN AUGUST 2013 ( FOR 2006-2011 RAV4), HOWEVER, MY PARTICULAR VIN NUMBER DOES NOT QUALIFY FOR THE RECALL THUS I HAVE TO PAY OUT OF POCKET IN ORDER TO FOR MY CAR TO BE ALIGNED CORRECTLY (REPLACED THE REAR ROD). I FEEL THAT THIS VIN AND OTHERS SHOULD HAVE QUALIFIED FOR THE RECALL.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

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I RECENTLY HAD THE CHARCOAL CANISTER THAT FILTERS GAS FUELS FAIL. THIS CAUSED TEH CHECK ENGINE LIGHT TO COME ON. IN ADDITION THOUGH, THIS FAULT TOOK OUT 2 SAFETY SYSTEMS DUE TO THIS CODE. AFTER THE LIGHT CAME ON MY BRAKE ANTI SKID SYSTEM AND CRUISE CONTROL WERE INOPERABLE. I COMPLAINED TO THE DEALER ABOUT THIS ISSUE AND WAS TOLD THIS WAS NORMAL. IN MY OPINION, JUST BECAUSE A CHECK ENGINE LIGHT COMES ON SHOULD NOT CAUSE 2 SAFETY SYSTEMS TO BECOME INOPERABLE! WHY NO DISABLE THE AIRBAGS TOO. THE ANTI SKID SYSTEM HELPS YOU MAINTAIN STABILITY ON WET ROAD. I LIVE IN THE PACIFIC NORTHWEST WHERE THE ROADS ARE WET A LOT. I SEE FAILURE OF THE CRUISE CONTROL IS ALSO A SAFETY ISSUE. I USE CRUISE HABITUALLY SO KEEP ME UNDER THE SPEED LIMIT. I HAD TO DRIVE WITHOUT THESE 2 SYSTEMS FOR A MONTH TILL PARTS WERE AVAILABLE.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V577000 (VISIBILITY/WIPER) AND 16V096000 (SEAT BELTS). THE MANUFACTURER HAD NOT SUPPLIED THE PARTS TO THE DEALER WITHIN A REASONABLE TIME FRAME, SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. DURING INCLEMENT WEATHER AND UTILIZING THE WINDSHIELD WIPERS, THE WIPERS MADE AN ABNORMAL NOISE AND SEIZED TO OPERATE. THE CONTACT STATED THAT THE WIPERS STARTED WORKING AGAIN INDEPENDENTLY, BUT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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