Home · 2011 Toyota RAV4 Hv · Complaints

What 287 owners told NHTSA about the 2011 Toyota RAV4 Hv

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (287)Crash / fire / injury (49)Speed control (69)Visibility & wipers (50)Brakes (47)Engine (33)Seat belts (30)Transmission & drivetrain (25)Airbags (20)Electrical system (19)Body & structure (16)Suspension (16)

Newest first · 287 complaints · page 8 of 12

Jan 27, 2016Speed controlEngine

WHEN BRAKING, SUDDEN ACCELERATION OCCURRED- SEEMS TO RESET BY LETTING UP ON BRAKE AND REAPPLYING. HAS HAPPENED ON VARIOUS LOCATIONS AND TYPES OF ROADS. WHILE OUT OF STATE DEALERSHIP REPLACE PURGE VALVE- SEEMED OK, BUT THEN ON 1/25/16 WAS BACKING OUT OF DRIVEWAY HAD FOOT ON BRAKE AND FELT ENGINE RACING, PUT INTO PARK WITH RACING ENGINE, TURNED KEY OFF RESTARTED AND SEEMED OK HAD GARAGE CHECK COULD NOT FIND ANYTHING NO CODES SHOWING CURRENTLY BACK AT DEALERSHIP TO PUT ON THEIR COMPUTER. THIS IS AN ON-GOING ISSUE FOR SEVERAL MONTHS, BUT DOES NOT HAPPEN ON ANY REGULAR BASIS SO IT HAS NOT BEEN IDENTIFIED BY ANY GARAGE YET. PLEASE HELP

NHTSA ODI 10822500

Jan 22, 2016Visibility & wipers

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE. UPDATED 03/09/16*LJ

NHTSA ODI 10821760

Dec 29, 2015Visibility & wipers

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPERS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE A AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10816750

Dec 17, 2015Visibility & wipers

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPER) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10810942

Dec 10, 2015Suspension

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING AT SPEEDS OVER 55 MPH, THE VEHICLE SUDDENLY BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

NHTSA ODI 10809457

Dec 2, 2015Body & structure

WHILE WASHING WITH A MICROFIBER CLOTH AND GARDEN HOSE WITH LESS THAN 20,000 MILES AND ONLY 4 YEARS OLD BLIZZARD PEARL PAINT IS PEELING OFF IN LARGE CHUNKS. 1.5 YEARS OUT OF WARRANTY. TOYOTA WILL NOT MAKE THIS RIGHT. I REALIZE SAFETY MAY NOT BE EMINENT BUT IN THE LONG RUN RUSTED METAL WILL LEAK WATER IN ELECTRICAL COMPONENTS.

NHTSA ODI 10808041

Nov 9, 2015Transmission & drivetrain

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT OBSERVED THAT THERE WAS LEAKAGE FROM THE FRONT OF THE VEHICLE AND THE TRANSMISSION OIL WAS VERY DIRTY. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CHANGED THE FLUIDS TWICE, BUT THE FAILURE WAS PERSISTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,489.

NHTSA ODI 10789400

Oct 11, 2015Speed controlEngine

FOUR UNINTENDED ACCELERATION INCIDENTS HAS OCCURRED WITH MY TOYOTA RAV4. RECENT INCIDENTS ON 9/1415 (COLLEGE PARK, MD WHEN BRAKE APPLIED AT A RED LIGHT WITH VEHICLE AHEAD; PASSENGER/WITNESS IN CAR). HIGH RPM AND ENGINE REV OCCURRED; BOTH FEET ON BRAKE IN ATTEMPT TO KEEP CAR FROM ADVANCING; PUT CAR IN NEUTRAL AND THEN PARK AND ENGINE STOPPED REVVING. AND ON 10/5/15 (DAMASCUS, MD WHEN BRAKE APPLIED AT STOP SIGN WITH VEHICLE AHEAD). BOTH FEET ON BRAKE, CAR TO NEUTRAL THEN TO PARK. ACTIONS DID NOT STOP ENGINE RPS. TURNED KEY TO TURN OFF VEHICLE. RUBBER MAT (ON TOP OF TOYOTA CARPET MATS) WAS REMOVED BEFORE LEAVING THE TOYOTA SERVICE CENTER ON 9/15/15. PROVING ON 10-5-15 THAT THE UNINTENDED ACCELERATION PROBLEM IS NOT A RESULT OF FLOOR MATS WHICH TOYOTA WOULD LIKE EVERYONE TO BELIEVE. VEHICLE WILL BE TAKEN TO DARCAR FREDERICK MD TO FILED SECOND INCIDENT REPORT ON MONDAY, 10/12/15 (DELAY BECAUSE I LEFT ON TRAVEL 10/5/15). INTENT WILL BE TO DETERMINE TRADE-IN VALUE OF CAR AND MOST LIKELY PURCHASE ANOTHER VEHICLE. IT'S TIME THAT TOYOTA RECOGNIZE UNINTENDED ACCCELERATION PROBLEMS WITH THEIR RAV4S.

NHTSA ODI 10781294

Aug 9, 2015Suspension

THE 2011 TOYOTA RAV 4 WAS IN A TOYOTA REPAIR SHOP FOR AN OIL CHANGE. WE REQUESTED A LOOK AT BRAKES BECAUSE OF THE REAR END NOISE AND VIBRATION ON BRAKING. THE SHOP CALL TO SAY OUR TIRES HAD WORN ON THE INNER EDGE TO SUCH A DANGEROUS DEGREE THAT THEY WOULD NOT ADVISE TRAVEL. WE CAREFULLY DROVE A FEW MILES TO OUR TIRE STORE BECAUSE OF THE SERVICE AND WARRANTY. THEY AGREED TO PRORATE THE TIRES. A MECHANIC SUGGESTED THEY SAW THE SAME PROBLEM WITH THE SAME MODEL THE WEEK PRIOR. THEY SAID IT WAS A REAR SUSPENSION ISSUE. I CHECKED FOR OTHER PEOPLE HAVING THIS ISSUE AND FOUND THAT TOYOTA HAD KNOWN ABOUT THE PROBLEM AND WE'RE FORCED INTO A RECALL BY THE U S GOVERNMENT. THEY ARE KEEPING THE INFORMATION FROM THE PUBLIC. WE COULD HAVE DIED IN AN ACCIDENT DUE TO THE TIRES. THE FRONT TIRES ARE IN PERFECT SHAPE AND PAST EXPERIENCE WITH THIS BRAND DID NOT INDICATE ANY PROBLEMS. THE REAL ISSUE IS WHY DID TOYOTA NOT TELL US ABOUT THE RECALL WHILE WE WERE IN THE SHOP AND DO SOMETHING TO INSURE OUR SAFETY?? WE COULD HAVE DIED.

NHTSA ODI 10747251

Jul 15, 2015Electrical systemEngine

ABOUT A YEAR AGO, I PACKED MY CAR TO GO ON VACATION. I PUT THE DOG IN THE CAR AND RETURNED TO MY HOUSE TO GET SOMETHING. WHEN I RETURNED TO THE CAR, IT WAS LOCKED. I ASSUMED I HAD INADVERTENTLY PUSHED THE LOCK BUTTON ON THE REMOTE SO IGNORED IT. OVER THE LAST 6 MONTHS, THIS HAS HAPPENED MORE FREQUENTLY. ON JULY 6, 2015, MY MOTHER AND I WENT TO WALMART. I WENT IN AND SHE STAYED IN THE CAR. WHEN I RETURNED THE DOOR WAS LOCKED AND SHE COULD NOT OPEN IT WITH THE POWER DOOR LOCK ON THE DOOR, SO I HAD TO USE MY REMOTE. TODAY, I WAS TAKING THINGS OUT OF THE REAR COMPARTMENT AND THE KEYS WERE HANGING IN THE DOOR TO THE HOUSE. I HEARD THE CAR DOOR LOCK ITSELF. I TOOK IT TO THE DEALERSHIP AND WE COULD OPEN THE DOOR AND WATCH IT LOCK ITSELF IN LESS THAN ONE MINUTE OF BEING OPENED. DURING THAT TIME, THE INSIDE ELECTRONIC DOOR LOCKS WOULD NOT WORK TO OPEN THE DOOR, IT WOULD ONLY OPEN WITH THE REMOTE OR THE MANUAL DOOR LOCK. THE DEALERSHIP WANTS ME TO BRING THE CAR IN FOR INSPECTION TOMORROW, BUT TOYOTA CORPORATE WILL NOT ASSURE ME THAT I WON'T HAVE TO PAY FOR THE DIAGNOSIS OF THIS PROBLEM. I FEEL THIS IS A SAFETY FEATURE OF THE RAV4 AND THEY SHOULD BE WILLING TO DIAGNOSE THIS FOR FREE. IF THEY DON'T, I WILL NOT TAKE THE CAR IN. I TOLD THEM I AM VERY CONCERNED THAT THIS MAY HAPPEN TO SOMEONE ELSE AND COULD INVOLVE CHILDREN GETTING LOCKED IN A CAR WITHOUT THE ABILITY TO UNLOCK THE DOOR (IF THEY DON'T KNOW HOW TO USE THE MANUAL LOCK). ...UPDATED 09/11/15 *BF UPDATED 10/13/15*JS

NHTSA ODI 10734399

Jun 11, 2015Brakes

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE THE VEHICLE WAS REVERSING OUT OF THE DRIVEWAY, THERE WAS A LOUD THUMP WHILE ATTEMPTING TO STOP. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES WERE RUSTED AND THE VEHICLE NEEDED TO BE DRIVEN MORE TO REMOVE THE RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. UPDATED 09/03/15*LJ UPDATED 10/19/2017*CN

NHTSA ODI 10724673

Apr 30, 2015BrakesEngine

ON 4/22/2015, I HAD BEEN DRIVING MY 2011 TOYOTA RAV4 LIMITED EDITION AT HIGHWAY SPEED FOR ABOUT 2 HOURS. AFTER LEAVING THE INTERSTATE I WAS BRAKING AND COMPLETING A COUNTERCLOCKWISE U-TURN GOING ABOUT 10 MPH WHEN THE ENGINE BEGAN TO RACE UNCONTROLLABLY. BASED ON MY PREVIOUS EXPERIENCE WITH THIS PROBLEM (THIS IS THE FOURTH TIME THIS HAS OCCURRED) I THREW THE SHIFTER INTO PARK WHILE CONTINUING TO BRAKE. THIS QUICKLY BROUGHT THE ENGINE SPEED DOWN TO IDLE. I HAD MY WIFE CONFIRM THAT I HAD MY RIGHT FOOT ON THE BRAKE PEDAL ONLY. THERE WAS NO ?PEDAL MISAPPLICATION.? THE FLOOR MATS WERE SECURELY IN PLACE AND THERE WERE NO LOOSE OBJECTS ON THE FLOOR. THE ROAD WAS DRY AND THE TEMPERATURE WAS PROBABLY IN THE 50S. THE ODOMETER WAS ABOUT 51,000 MILES. THIS WAS THE FIRST RECURRENCE OF THIS PROBLEM SINCE 12/26/2014. I BROUGHT THE CAR TO MY TOYOTA DEALER. THEY COULD NOT IDENTIFY THE PROBLEM AND SAID THEY WOULD CHARGE ME IF I BROUGHT THE CAR IN AGAIN FOR A RECURRENCE OF THE PROBLEM. *TR

NHTSA ODI 10713699

Apr 29, 2015Speed control

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. AT A STOP LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE SUDDENLY BEGAN TO REV VERY HIGH AND THE RPM'S INCREASED. THE CONTACT QUICKLY SHUT THE ENGINE OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE CONTACT INDICATED THAT THE FAILURE HAD RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS NOT ABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 23,000.

NHTSA ODI 10713640

Mar 20, 2015BrakesFuel system

THIS RAV 4 HAS HAD TWO SEPARATE INSTANCES OF SUDDEN ACCELERATION. ONE TIME WHILE APPROACHING A STOP LIGHT, AND THE BRAKE WAS APPLIED, THE ENGINE STARTED TO REV, AND THE VEHICLE HAD "EXTENDED STOPPING DISTANCE". LUCKILY, THERE WAS NO CAR IN FRONT OF US, OTHERWISE THERE WOULD HAVE BEEN AN ACCIDENT. IT OCCURRED A SECOND TIME WHILE PULLING INTO A PARKING SPOT AT WORK. AGAIN, LUCKILY, THERE WAS A SNOW BANK IN FRONT OF THE SPACE (AND NOT ANOTHER CAR!). THE CAR IS A 4CYL., AND CERT. PRE-OWNED. IT'S SCARY TO THINK THERE IS THIS UNPREDICTABLE PROBLEM WITH THE CAR. DEALER CLAIMS THEY KNOW NOTHING ABOUT IT. I WILL BE SHOWING THEM THE 56 OR SO COMPLAINTS FROM THIS NHTSA SITE FOR MERELY THE 2011 RAV4. I HAVEN'T EVEN LOOKED AT THE OTHER YEARS YET! MORE THAN 50% OF THE COMPLAINTS IN HERE ARE FOR THIS VERY SAME PROBLEM! ISN'T IT ABOUT TIME FOR A RECALL ON THIS DANGEROUS "FEATURE"? HOW MANY MORE LIVES NEED TO BE AT RISK? OR IS THE GOVT. TRYING TO PRESERVE "TOYOTA QUALITY"? IT COULD BE AS SIMPLE AS REPLACING THE BRAKE PEDAL -- SPACE IT FURTHER AWAY FROM THE ACCEL. PEDAL AND MAKE IT "TALLER" SO THAT THERE CAN BE NO ITERATION BETWEEN THE TWO. OR, SIMPLY ALLOW THE BRAKE LIGHT SIGNAL TO INTERACT WITH THE ECM TO INHIBIT ANY "THROTTLE INCREASE" COMMAND TO THE ENGINE. *TR

NHTSA ODI 10700601

Mar 20, 2015Seats

WE PURCHASED THIS USED CAR IN THE FALL OF 2014. THANKS TO THE DEPARTMENT OF TRANSPORTATION NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION 49 CFR PART 571 [DOCKET NO. NHTSA-2004-19807] RIN 2127-AH09, HEAD RESTRAINTS, FINAL RULE, THE HEADRESTS ON THIS VEHICLE PROTRUDE SO FAR FORWARD THAT THE DRIVER HAS TO BEND HIS HEAD AND NECK FORWARD AS WELL AS PULL THE UPPER BACK FORWARD OFF THE BACK OF THE SEAT. THIS HAS RESULTED IN STRAINING OF THE NECK AND SPINE WHILE DRIVING, LEADING TO NECK INJURY WITH NERVE PAIN IN THE ARMS, NECK AND UPPER BACK AFTER SPENDING TIME DRIVING! THE HEADREST IS ONLY ADJUSTABLE UP AND DOWN, NOT FORE AND AFT. PLEASE RETHINK THE REGULATION. SAFETY PROTECTION FROM WHIPLASH IS ADMIRABLE, BUT NOT AT THE EXPENSE OF HORRIBLY UNCOMFORTABLE DAILY DRIVING RESULTING IN HEAD, NECK, SHOULDER AND UPPER SPINE STRAIN. HUMANS ARE NOT CRASH TEST DUMMIES. WE CAN CONTOUR OUR SPINE TO A SEAT AND IN OUR OLDER VEHICLES WE CAN ACTUALLY PLACE OUR ENTIRE BACK FLAT AGAINST THE SEAT WITH THE HEADREST NATURALLY RIGHT BEHIND AND IN LINE WITH THE HEAD AND NECK. *TR

NHTSA ODI 10700790

Mar 15, 2015Brakes

I WAS DRIVING TO CHURCH IN MARYLAND. FROM NEWARK DELAWARE--I WAS TRAVELING ABOUT 30 MILES PER HOUR--I CAME TO A STOP SIGN ON A SMALL HILL INTERSECTING WITH ELKTON ROAD, MD. I STEPPED ON THE BRAKES. THE CAR WAS STILL TRYING TO ACCELERATE FORWARD--THERE WAS A TRACTOR-TRAILER TRUCK COMING DOWN ELKTON ROAD--I STOOD ON THE BRAKES. AFTER IT PASSED I CAME OFF THE BRAKE IT JUMPED FORWARD. I CANNOT TRUST THIS CAR WITH MY WIFE KIDS OR GRANDKIDS --IT IS A SAFETY HAZARD. I JUST BOUGHT IN ON 3/9/15. *TR

NHTSA ODI 10694350

Mar 3, 2015Steering

TL*THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT WHILE THE DRIVER WAS ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. IN ADDITION, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 10691935

Feb 13, 2015Speed controlCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHEN ATTEMPTING TO STOP THE VEHICLE, IT LUNGED FORWARD AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS UNAVAILABLE. UPDATED 5/19/15*CN

NHTSA ODI 10683384

Feb 6, 2015Electrical systemBrakesEngine

I WAS DRIVING DOWN SUBURBAN ROAD AT APPROX 20-25 MPH BEFORE ATTEMPTING TO COME TO A COMPLETE STOP AT A RED LIGHT. THE BRAKES LOST POWER AND ENGINE QUICKLY REDLINED TO 6000 RPM. IT WAS ONLY BY IMMEDIATELY SHIFTING INTO NEUTRAL THAT I AVOIDED RUNNING A REDLIGHT AND PLOWING THROUGH AN INTERSECTION. I PLACED IN PARK AND SHUT OFF ENGINE WITHIN 3-5 SECONDS TO AVOID ENGINE DAMAGE. I WAITED ABOUT 10-15 SECONDS STUCK AT A RED LIGHT BEFORE RESTARTING ENGINE AND LIMPING IT BACK HOME LESS THAN HALF A MILE AWAY. *JS

NHTSA ODI 10681838

Feb 4, 2015AirbagsBrakesCrash

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. NEITHER THE CONTACT NOR THE PASSENGERS SUSTAINED ANY INJURIES. A POLICE REPORT WAS NOT FILED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 10681099

Dec 26, 2014Fuel systemBrakes

1. AFTER HAVING DRIVEN MY TOYOTA RAV4 LIMITED EDITION FOR ABOUT 3 MILES, I WAS TURNING LEFT INTO A PARKING SPACE AT THE MORGANTOWN AIRPORT. I HAD MY RIGHT FOOT ON THE BRAKE PEDAL TO SLOW DOWN. WHEN I WAS ABOUT 25% INTO THE SPACE, THE CAR LURCHED FORWARD AND THE ENGINE BEGAN TO RACE SPONTANEOUSLY. I INCREASED PRESSURE ON THE BRAKE AND SHIFTED FROM DRIVE TO PARK. THIS CAUSED AN IMMEDIATE DECREASE IN THE ENGINE SPEED. MY WIFE WAS WITH ME AND I TOLD HER TO LOOK TO VERIFY THAT MY FOOT WAS ON THE BRAKE, NOT THE ACCELERATOR. I WENT DIRECTLY TO THE TOYOTA DEALER. AFTER 3.5 HOURS TOYOTA CONCLUDED THAT THE PROBLEM WAS "PEDAL MISAPPLICATION" AND NO FURTHER ACTION WAS REQUIRED (CASE#-[XXX]). 2. AT ABOUT 8:12 PM THIS EVENING, WE WERE DRIVING AROUND LOOKING AT CHRISTMAS LIGHTS. I WAS DOING ABOUT 5 MPH IN FRONT OF 937 RIVERVIEW DRIVE, MORGANTOWN. I DEPRESSED THE BRAKE PEDAL WITH MY RIGHT FOOT TO SLOW DOWN FOR A BETTER VIEW. THE ENGINE BEGAN TO ACCELERATE SPONTANEOUSLY. I SHIFTED FROM DRIVE TO NEUTRAL, WHICH SOLVED THE PROBLEM. I HAD MY WIFE VERIFY THAT MY FOOT WAS ON THE BRAKE ONLY. 3. THIS IS THE THIRD OCCURRENCE OF THE SAME PROBLEM I FIRST REPORTED IN ODI NUMBER 10667543 (TOYOTA CASE#-[XXX]). THIS VEHICLE HAS A DANGEROUS DEFECT WHICH TOYOTA HAS NOT BEEN ABLE TO CORRECT. THIS IS A PROBLEM IN THE CONTROL SYSTEM. IT IS NOT A "PEDAL MISAPPLICATION". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10668407

Dec 21, 2014BrakesEngine

AFTER DRIVING MY 2011 TOYOTA RAV4 LIMITED EDITION FOR SEVERAL MINUTES, I CAME TO A COMPLETE STOP WAITING FOR AN OPPORTUNITY TO TURN LEFT. I TURNED LEFT AND ACCELERATED TO ABOUT 15 MPH. I THEN NOTICED PEDESTRIANS ENTERING A CROSSWALK SO I HIT THE BRAKES A BIT HARDER THAN NORMAL, BUT NOT IN A PANIC MODE. AS THE CAR DECELERATED, THE ENGINE BEGAN TO RACE. I INCREASED MY PRESSURE ON THE BRAKE PEDAL AND WHEN THE SPEED WAS ALMOST ZERO SHIFTED FROM DRIVE TO PARK. THIS IMMEDIATELY CURED THE PROBLEM. THE DISTANCE FROM STOP TO STOP WAS LESS THAN 100 FEET. I BELIEVE THAT THE PAVEMENT WAS DAMP, BUT IT WAS NOT RAINING AND THE TEMPERATURE WAS IN THE 40S. I DRIVE WITH ONE FOOT, AND MY FOOT DEFINITELY WAS ON THE BRAKE, NOT THE ACCELERATOR. THE FLOORMAT WAS SECURELY IN PLACE AND THERE WERE NO LOOSE OBJECTS ON THE FLOOR. I BROUGHT MY SUV TO THE TOYOTA DEALER. THEY TESTED THE VEHICLE AND CONTACTED THE COMPANY. THEY COULD NOT FIND THE PROBLEM AND ATTRIBUTED THE PROBLEM TO "PEDAL MISAPPLICATION" (TAS CASE#-143510469). AS IT IS GEOMETRICALLY IMPOSSIBLE TO PRESS THE ACCELERATOR AND BRAKE PEDALS AT THE SAME TIME IN A RAV4, I CONCLUDE THAT TOYOTA CANNOT FIND THE SOFTWARE/HARDWARE BUG IN THEIR PRODUCT. I FEEL THAT I AM DRIVING A VEHICLE THAT COULD TURN ON ME AT ANY TIME. I WOULD LIKE TO SELL IT, BUT HOW CAN I PASS SUCH A SERIOUS DEFECT ON TO AN UNSUSPECTING BUYER? *TR

NHTSA ODI 10667543

Dec 18, 2014Visibility & wipers

WHEN DRIVING AT TEMPERATURES BELOW 32 DEGREES (FREEZING) THE HEATING/COOLING SYSTEM DOES NOT WORK AND THE WINDSHIELD AND WINDOWS FOG COMPLETELY INSIDE THE VEHICLE. THIS CREATES AN EXTREMELY DANGEROUS VISIBILITY ISSUE. THE ONLY WAY THE VEHICLE CAN BE DRIVEN IN COLD WEATHER IS IF THE DEFROST IS ON FULL BLAST WITH NO HEAT ON THE FEET. EVEN THEN, THE REAR WINDOWS ARE COMPLETELY STEAMED UP AND THE DRIVER AND FRONT SEAT PASSENGER WINDOWS ARE ONLY PARTIALLY CLEAR. THE VEHICLE HAS BEEN IN AT LEAST 7 TIMES. IF THEY HAVE BEEN UNABLE TO REPRODUCE THE PROBLEM THEY HAVE BEEN DISMISSIVE OF THE ISSUE EVEN THOUGH THEY HAVE SEEN PHOTOS. WHEN THEY HAVE REPRODUCED THE PROBLEM THEY HAVE NOT BEEN ABLE TO IDENTIFY A CAUSE. *TR

NHTSA ODI 10667024

Dec 15, 2014Speed controlBrakes

I HAD 3 INCIDENTS OF UNINTENDED ACCELERATION (UA) WITH MY 2011 RAV4 WITHIN 3 WEEKS OF EACH OTHER IN MAR/APR 2014, 1 RESULTING IN A MINOR ACCIDENT. A COMPLAINT WAS MADE WITH NHTSA AT THAT TIME. I WENT THRU TOYOTA'S COMPLAINT PROCEDURE, INCLUDING INSPECTION BY THEIR FIELD TECHNICIAN. THEY FOUND NOTHING WRONG WITH THE VEHICLE. ON DEC 4 & 12TH, 2014, I EXPERIENCED 2 MORE UA INCIDENTS. EACH TIME I WAS COMING TO A STOP AT AN INTERSECTION & I STEPPED ON THE BRAKE, BUT MY VEHICLE KEPT MOVING FORWARD, AND I COULD HEAR THE MOTOR REVVING UP VERY LOUDLY. I HAD LEARNED FROM THE PREVIOUS 3 EXPERIENCES LAST SPRING TO KEEP A DISTANCE BEHIND VEHICLES WHENEVER POSSIBLE WHEN COMING TO A STOP, SO AS TO AVOID RAMMING INTO THE VEHICLES IN FRONT OF ME BY VEERING TO EITHER SIDE OF THE VEHICLE IF POSSIBLE. I SHOULD NOT HAVE TO BE AFRAID EVERY TIME I DRIVE MY RAV4, BUT I AM. MY RAV4 HAS ONLY 20500 MILES ON IT AND IS LIKE NEW. IT MAKES ME LIVID THAT TOYOTA CAN JUST IGNORE/DENY THAT THERE IS A PROBLEM, ESPECIALLY AFTER SEEING ALL OF THE OTHER SIMILAR COMPLAINTS REGARDING UA ON THE NHTSA SITE...KIND OF LIKE GENERAL MOTORS COVERING UP THEIR LITTLE IGNITION PROBLEM FOR 10 YEARS, WHILE SO MANY PEOPLE WERE INJURED OR DIED. *TR

NHTSA ODI 10664466

Dec 11, 2014Brakes

WHILE TOYOTA WAS HAPPY TO SELL ME A 2011 RAV 4 IN DEC OF 2014 WITH 18,000 MILES ON THE ODOMETER 3 MONTHS LATER WHEN I HAD A PROBLEM WITH THE BRAKE SYSTEM THEY WERE NOT AS FRIENDLY. WHILE WAITING AT A SIGNAL OR A STOP SIGN THE BRAKE PEDAL WOULD FADE TO THE FLOOR.THIS HAPPENED TIME AND TIME AGAIN. I CALLED THE LOCAL STEALER SHIP AND WAS TOLD BRAKES ARE NOT COVERED UNDER WARRANTY. I FEEL THIS IS A DEFECT SOMEWHERE IN THE BRAKE SYSTEM. I HAVE READ ON LINE OF NUMEROUS RAV4 OWNERS WITH THE SAME PROBLEM.WHY DOES TOYOTA REFUSE TO FIX THIS. *TR

NHTSA ODI 10663676

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