Home · 2011 Toyota 4RUNNER Hybrid · Complaints

What 163 owners told NHTSA about the 2011 Toyota 4RUNNER Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (163)Crash / fire / injury (6)Airbags (112)Body & structure (9)Brakes (8)Electrical system (6)Engine (6)Transmission & drivetrain (6)Steering (5)Seats (4)Speed control (3)Suspension (3)

Newest first · 163 complaints · page 3 of 7

Aug 22, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN LATE 2016. THE DEALER (TOYOTA OF KILLEEN, 4001 E CENTRAL TEXAS EXPY, KILLEEN, TX, 76543) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11018839

Aug 21, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MIRACLE TOYOTA OF ALBANY AT (229) 436-7751 (LOCATED AT 2865 LEDO RD, ALBANY, GA 31707) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/17*LJ UPDATED11/2/2017*JS

NHTSA ODI 11016491

Aug 21, 2017Airbags

TAKATA RECALL. IT HAS BEEN MORE THAN A YEAR SINCE I RECEIVED A LETTER FROM TOYOTA THAT NOTIFIED ME MY TOYOTA 4RUNNER IS AFFECTED BY THE AIRBAG RECALL. I JUST CALLED THE LOCAL TOYOTA DEALER AND THEY SAID THAT TOYOTA HAS NOT RELEASE ANY INSTRUCTIONS OR PARTS TO REMEDY THE AIRBAG IN MY VEHICLE.

NHTSA ODI 11016535

Aug 19, 2017Airbags

TAKATA RECALL I RECEIVED A RECALL NOTICE OVER A YEAR AGO ABOUT MY AIRBAG BEING RECALLED. AS OF YET, MY CAR HAS NOT BEEN FIXED. I USE MY CAR FREQUENTLY TO TRANSPORT OTHER PEOPLE INCLUDING MY ELDERLY MOTHER WHO I TRANSPORT TO GROCERY STORE, DR APPOINTMENTS, CHURCH, ETC. SHE SOMETIMES GETS CAR SICK IN THE BACK SEAT SO I HAVE TO MAKE OTHER ARRANGEMENTS FOR HER TO BE TRANSPORTED. ON A RECENT TRIP FROM THE HOSPITAL, I HAD TO LET HER SIT IN THE FRONT SEAT BECAUSE SHE WAS NAUSEATED AND COULDN'T SIT IN THE BACK SEAT. I THINK THAT I HAVE BEEN MORE THAN PATIENT AND IT'S TIME FOR THIS TO BE FIXED. OVER A YEAR IS A RIDICULOUS AMOUNT OF TIME TO TAKE FOR THE REPAIR.

NHTSA ODI 11016365

Aug 17, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TEXAS TOYOTA OF GRAPEVINE, LOCATED AT 701 E STATE HWY 114, GRAPEVINE, TX 76051; (817) 329-5949) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 888-270-9371 AND STATED THAT THE PARTS SHOULD BE AVAILABLE IN SEPTEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11015903

Aug 17, 2017Body & structure

REAR FRAME CROSS MEMEBER THAT ALSO SUPPORTS A BOLT ON HITCH RECEIVER AND ATTACHES TO EACH OF THE VEHICLES SIDE RAILS, THAT RUN THE LENGTH OF THE VEHICLE IS RUSTING. I HAVE FOUND SEVERAL 1/4 INCH RUST CREATED SEPARATIONS (HOLES) IN THE STEEL WITH SURFACE RUST CRATING FUTURE FAILUES.

NHTSA ODI 11016094

Aug 15, 2017Airbags

TAKATA RECALL--TOYOTA CONTINUES TO SAY REMEDY NOT AVAIABLE YET IT HAS BEEN OVER A YEAR SINCE RECALL WAS ISSUED. I THOUGHT RECALLS ARE SUPPOSED TO BE TAKEN CARE OF IN A TIMELY MANNER. I THINK THIS SAFETY RECALL NEEDS TO BE ADDRESSED NOW. TO ADD FUEL TO THE FIRE I JUST RECEIVED A CLASS ACTION LAWSUIT AGAINST TOYOTA AND I AM SUPPOSED TO PUT IN A CLAIM OR EXCLUDE MYSELF BY SEPT. 25, 2017 (JUST WHAT THE HELL AM I SUPPOSED TO DO NOW)? (MAKES A PERSON WANT TO BUY A CHEVY)( RED TAPE SUCKS)

NHTSA ODI 11015384

Aug 14, 2017Airbags

TAKATA RECALL; WE WERE NOTIFIED ABOUT THE AIRBAG RECALL WELL OVER A YEAR AGO BUT THERE IS STILL NO REMEDY. I KNOW SENDING THE RECALL LETTER TAKES THE "HEAT" OFF TOYOTA FOR ANY INJURIES THAT MAY OCCUR SHOULD THE AIRBAG DEPLOY AND INJURE SOMEONE BUT THIS IS MY SON'S CAR, THAT HE USES EVERY SINGLE DAY! WE HAVE ASKED TOYOTA FOR UPDATES; THEY SAY THEY HAVE NONE. WE HAVE ASKED IF THEY WILL ALLOW US TO JUST TRADE IN THE CAR; THEY SAY NO. WE HAVE ASKED IF WE CAN HAVE A LOANER CAR UNTIL THE REMEDY IS AVAILABLE TO FIX MY SON'S CAR; THEY DECLINE. MY SON'S WELL BEING IS TOO IMPORTANT TO ME TO IGNORE THIS ANY MORE. IT IS RIDICULOUS THAT MORE HAS NOT BEEN DONE TO 1. FIND A SOLUTION TO THE PROBLEM, AND 2. EITHER ALLOW CUSTOMERS TO TRADE THEIR CAR IN OR GIVE THEM A LOANER CAR. WHAT IS A LIFE WORTH?

NHTSA ODI 11015130

Aug 8, 2017Airbags

I HAVE BEEN WAITING SINCE MAY OF 2016 AND THERE STILL IS NO SIGN OF WHEN THESE AIRBAGS WILL BE REPLACE. WE ARE UNABLE TO USE THIS VEHICLE BECAUSE OF FAMILY SIZE.

NHTSA ODI 11013729

Aug 7, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED THE VICTORY TOYOTA AND LA' FONTAIN TOYOTA DEALERS. BOTH DEALERS STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WERE WORKING TO FIND AN APPROPRIATE REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/17*LJ *JS

NHTSA ODI 11013484

Aug 4, 2017Airbags

THE AIR BAG LIGHT ILLUMINATED FOR NO APPARENT REASON

NHTSA ODI 11012746

Aug 3, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH HUDSON TOYOTA (599 NJ-440, JERSEY CITY, NJ 07305) WHO STATED THAT THEY HAD NO INFORMATION ON THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE..UPDATED 09/06/17 *BF .

NHTSA ODI 11012680

Jul 13, 2017Airbags

TAKATA RECALL, I RECEIVED NOTIFICATION OF THIS RECALL OVER A YEAR AGO. MAY OF 2016. I LIVE IN A HOT, HUMID AREA. TOYOTA SUGGESTS THAT NO ONE RIDE IN MY PASSENGER SEAT. AM I REALLY NOT SUPPOSED TO LET ANYONE RIDE IN MY FRONT SEAT FOR OVER A YEAR? I REALIZE THIS IS A LARGE RECALL. BUT I DO NOT PLAN TO GET RID OF MY 4RUNNER ANY TIME SOON. HOW LONG IS THIS SUPPOSED TO TAKE?

NHTSA ODI 11005150

Jul 6, 2017Airbags

TAKATA RECALL: HAVE BEEN WAITING FOR OVER A YEAR FOR A REMEDY. HAVE NOT BEEN ABLE TO USE THE FRONT PASSENGER SEAT FOR ALL OF THAT TIME. HAVE CALLED TOYOTA DIRECTLY ON 03/08/17 (CASE # 1703082418) AND CONTACTED MY LOCAL DEALER ON MULTIPLE OCCASIONS ONLY TO DISCOVER THEY STILL HAD NO SOLUTION TO THE ISSUE. GOT TIRED OF WAITING AND WANTED TO PURCHASE A NEW VEHICLE THAT MY FAMILY CAN RIDE IN TOGETHER. WENT TO TRADE IN THIS VEHICLE ON 07/01/17 AND THE DEALER UNDERCUT MY FAIR TRADE IN PRICE BY $5,000 STATING THE OUTSTANDING RECALL WAS A DANGER TO A FUTURE OWNER AND THAT THEY COULDN'T SELL THE VEHICLE WITH A KNOWN SAFETY HAZARD. EXTREMELY FRUSTRATED THAT TOYOTA HASN'T FOUND A SOLUTION TO THIS KNOWN ISSUE FOR OVER A YEAR. NOW IT'S COST ME THOUSANDS OF DOLLARS.

NHTSA ODI 11003450

Jul 4, 2017Airbags

TAKATA RECALL - HAVE BEEN WAITING 1 YEAR TO RECEIVE NOTIFICATION FROM TOYOTA AS TO THEIR REMEDY TO FIX MY AIRBAG. I AM IN ZONE A AND WOULD APPRECIATE GETTING MY VEHICLE FIXED. I WAS FIRST NOTIFIED BY TOYOTA IN JULY 2016; HOW LONG MUST I WAIT TO GET A SAFETY ISSUE FIXED?

NHTSA ODI 11002943

Jul 3, 2017Airbags

TL* THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ATLANTA TOYOTA (LOCATED AT 2345 PLEASANT HILL ROAD, DULUTH, GA 30096, TEL: (770) 872-0087) WHERE THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11002831

Jun 28, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11001918

Jun 27, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (SAN MARCOS TOYOTA 5101 I-35, SAN MARCOS, TX, 78666) AND MANUFACTURER WERE CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/23/17*LJ UPDATED 08/28/2017*JS

NHTSA ODI 11001649

Jun 15, 2017Airbags

TL* THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (PAT LOBB TOYOTA OF MCKINNEY IN MCKINNEY, TX 75070) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE BRAKES LOCKED UP WHILE DRIVING APPROXIMATELY 30 MPH. THE DEALER STATED THAT THE BRAKES WORKED AS INTENDED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10995404

Jun 12, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (LOWE TOYOTA OF WARNER ROBINS, 375 S HOUSTON LAKE RD, WARNER ROBINS, GA 31088, (478) 971-5693) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10994456

Apr 23, 2017Airbags

TAKATA RECALL: AIRBAG WAS RECALLED MAY 23, 2016. WE HAVE CONTACTED TOYOTA AND BEEN TOLD THERE IS STILL NO REMEDY FOR THE RECALL. IT HAS BEEN 11 MONTHS THAT WE HAVE NOT BEEN ABLE TO USE OUR FRONT PASSENGER SEAT SAFELY. I THINK NEARLY A YEAR IS PLENTY OF TIME TO REMEDY THE RECALL AND NO END IS IN SIGHT. IT IS MORE THAN AN "INCONVENIENCE" AT THIS POINT. WE WOULD LIKE IT FIXED NOW, IT HAS BEEN NEARLY A YEAR.

NHTSA ODI 10979972

Apr 20, 2017Airbags

TAKATA RECALL RECALL DATE OF MAY 23, 2016. ONE YEAR LATER, STILL NO REMEDY FROM TOYOTA, OTHER THAN TO RECOMMEND THAT WE NOT ALLOW PASSENGERS RIDE IN THE FRONT SEAT, WHICH OBVIOUSLY IS NOT PRACTICAL.

NHTSA ODI 10979669

Apr 3, 2017Airbags

TAKATA RECALL- NO INCIDENT HAS OCCURRED HOWEVER WE ARE FILING A COMPLAINT DUE TO THE UNACCEPTABLE AMOUNT OF TIME TO HAVE THE RECALL CORRECTED. RECALL NOTICE SENT OVER A YEAR AGO ADVISING US NOT TO HAVE A PASSENGER RIDING IN THE FRONT PASSENGER SEAT OF THE CAR DUE TO PROBLEM WITH AIRBAG WHICH CAN LEAD TO SERIOUS INJURY OR DEATH. NOTHING HAS BEEN DONE TO RESOLVE THIS. WE SHOULD HAVE THE AIRBAG AND ALL RELATED COMPONENTS REPLACED AND/OR REPAIRED IMMEDIATELY.

NHTSA ODI 10970288

Mar 31, 2017Airbags

TAKATA RECALL - ONE YEAR AND STILL NO FIX

NHTSA ODI 10969692

Mar 29, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER OFFERED TO PLACE THE CONTACT ON A WAITING LIST FOR A RENTAL, BUT THE CONTACT DECLINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10969329

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Working with the data? Download all 163 complaints as CSV · fetched from NHTSA July 20, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Toyota 4RUNNER Hybrid verdict →