What 66 owners told NHTSA about the 2011 Nissan Quest

ENGINE STALLS AND SOMETIMES WILL NOT RESTART UNLESS THE VEHICLE IS ROLLED TO A DIFFERENT LOCATION. THE DISPLAY READS THERE IS 50+ MILES OF GAS LEFT. IT HAS DONE THIS ONCE WHILE SITTING IN TRAFFIC ALMOST CAUSING AN ACCIDENT. *TR

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CAR WAS PARKED ON AN INCLINE NOSE DOWN WITH 1/2 TANK OF GAS IN THE TANK. WHEN ATTEMPTING TO START THE VEHICLE THE ENGINE WOULD NOT START. BRAKE SYSTEM STOPPED WORKING AND CAR STARTED TO MOVE FORWARD DOWN THE HILL. NEEDED TO USE THE EMERGENCY BRAKE TO STOP THE CAR. *TR

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TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED WHEN THE VEHICLE WAS ON AN INCLINE IT WOULD NOT START, OR IT WOULD STALL WITHOUT WARNING ALTHOUGH THE FUEL TANK WAS FULL. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE FUEL SYSTEM. THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THEY COULD NOT RECREATE THE FAILURE OR CORRECT IT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 12,000.

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THE FIRST TIME I HAD AN ISSUE WITH THIS VAN WAS ABOUT 3 MONTHS AGO APPROXIMATELY 6,000 MILES. I HAD JUST DROPPED MY DAUGHTER OFF AT SCHOOL. THERE WAS A LOT OF TRAFFIC. I HAD 1/4 TANK OF GAS. I WAS LEAVING THE SCHOOL AND ON A SLIGHT DECLINE WHEN MY CAR STALLED. I HAD SEVERAL CARS AND LARGE BUSES BEHIND ME. I COULD NOT DO ANYTHING. I WAS TERRIFIED. WHEN THE CAR STALLED MY BRAKES WENT OUT AND I WAS LUCKY I PUT THE PARKING BREAK ON WHEN I DID OR I WOULD HAVE HIT THE CAR IN FRONT OF ME. I USED THE PARKING BREAK AND ROLLED THE VAN OVER TO THE SIDE OF THE ROAD INTO THE BUSHES LEAVING JUST ENOUGH ROOM FOR CARS TO GET PAST ME. I NOTICED THE GAS GAUGE REGISTERED AS EMPTY. I SAT THERE FOR ABOUT 10 MINUTES BEFORE THE VAN WOULD START AGAIN. WHEN IT DID I IMMEDIATELY FILLED UP WITH GAS. I CALLED THE NISSAN DEALERSHIP THEY SAID THEY WOULD LOOK INTO IT. IN THE MEANTIME I WAS DROPPING MY OTHER DAUGHTER AT AN ACTIVITY. I WAS ON A DECLINE AGAIN THE CAR STALLED. I HAD TO ROLL DOWN TO LEVEL GROUND AND SIT AND WAIT UNTIL MY CAR WOULD START AGAIN. AGAIN I HAD ABOUT 1/4 OF A TANK. I CALLED THE DEALERSHIP THEY SAID THAT THEY WOULD REPLACE THE FUEL TANK AND NOT TO LET THE TANK GO BELOW 1/2. YESTERDAY AT 12,000 MILES THEY REPLACED THE FUEL TANK. I THOUGHT THE PROBLEM WAS FIXED. I HAD JUST UNDER A HALF A TANK AND IDLED ON A DECLINE, MY CAR STALLED AGAIN. NOW THE DEALERSHIP IS SAYING THAT IT IS THE CLUSTER GAUGE. THEY DECIDED THIS WHEN THEY FILLED UP THE CAR FOR ME (AFTER IT STALLED) AND HAD TO PUT 14.7 GALLONS IN IT. THE SERVICE MANAGER TOLD ME IT WAS A 16 GALLON TANK SO THAT IS PROOF TO HIM IT'S THE GAUGE. I HAVE READ THE 2011 QUEST HAS A 20 GALLON TANK SO I RAN OUT OF GAS WITH 6 GALLONS IN THE TANK. I WAS TOLD NISSAN WOULDN'T ISSUE A RECALL UNTIL IT BECOMES A SAFETY CONCERN. I AM VERY CONCERNED FOR MY FAMILY'S SAFETY. WHEN IS IT A SAFETY ISSUE FOR NISSAN? WHEN A LIFE IS LOST? *TR

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I WAS APPROACHING A RED LIGHT, APPLYING BRAKES, SO CAR WAS GOING ABOUT 2MPH WHEN IT SUDDENLY BEGAN SHAKING AND RUMBLING. I WAS ON A SMALL DOWN HILL INCLINE. THE ENGINE JUST CUT OFF AND THE CAR DID NOT ALLOW ME TO PRESS ON THE BRAKES ANY LONGER. THE CAR CONTINUED ROLLING THROUGH THE RED LIGHT/ INTERSECTION WHEN I APPLIED THE EMERGENCY BRAKE TO STOP THE VEHICLE. PUT CAR IN PARK AND ATTEMPTED RESTARTING 4 TIMES, BUT IT WOULD NOT ALLOW ME TO PRESS MY FOOT ON THE BRAKE IN ORDER TO START THE CAR. AFTER 4 ATTEMPTS, I WAS ABLE TO GET THE CAR TO START. FUEL INDICATOR TOLD ME I HAD 33 MILES TO EMPTY. I DROVE ANOTHER 10 MILES AND FILLED THE GAS. *TR

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I PURCHASED MY NISSAN NOVEMBER OF 2011. ON JANUARY 7TH 2012 AS I WAS DRIVING GOING DOWN HILL ON HWY 70 IN BLUE SPRINGS GOING ON A ON RAMP WHICH IS DOWN HILL GOING APPROXAMATELY 45-50 MPH AND MY ENGINE OUT OF NO WHERE JUST SHUT OFF WHILE I WAS DRIVING. I HAD MY WIFE AND THREE KIDS IN THE CAR WITH ME AND THIS IS A SERIOUS SAFETY ISSUE. I AM IN THE MARINE CORPS STATIONED IN ARIZONA AND I HAD TO GO BACK TO MY DUTY STATION THERE. THIS OCCURANCE HAS HAPPENED MANY MORE TIMES WITH MY WIFE, ON ONE INCIDENT ALMOST CAUSED A SERIOUS ACCIDENT (WHICH COULD OF KILLED SOMEONE) AND MY WIFE AND CHILDREN WHERE SHE WAS DRIVING IN THE MIDDLE LANE AND RANDOMLY THE ENGINE CUTOFF ON HER ON HIGHWAY 70 GOING ABOUT 70MPH AND IT WASNT EVEN ON A HILL IT WAS ON FLAT PAVEMENT BY THE GRACE OF GOD SHE MADE IT OVER TO THE SIDE OF THE HWY AND ONCE STOPPED SHE COULDNT RESTART FOR ABOUT 10 MINUTES I ASKED HER IF SHE WAS OUT OF FUEL SHE SAID NO IT HAD ABOUT HALF A TANK. MY WIFE IS TERRIFIED TO DRIVE THIS CAR TERRIFIED AND SHE HAS TO DRIVE IT TO TAKE MY SON TO SCHOOL AND I AM NOT EVEN ABLE TO BE THERE TO HELP ADDRESS THE SITUATION. THIS IS A SERIOUS ISSUE AND I AM CONTACTING NISSAN CORPORATE AND ADDRESSING IT. I AM EXTREMELY WORRIED FOR MY FAMILIES SAFETY AND IM MAKING PAYMENTS ON A VEHICLE THAT SEEMS TO BE A DEATH TRAP. ANYTHING YOU CAN DO TO HELP ME AND MY FAMILY WOULD BE GREATLY APPRECIATED. *TR

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WITH THREE YOUNG KIDS IN THE VAN, WE WERE STOPPED AT A RED LIGHT, IN THE DARK, ON A HILL, AT AN INTERSECTION WHERE CARS MUST TURN LEFT OR RIGHT. I HAD A QUARTER TANK OF GAS. LIGHT TURNED GREEN, I PUT MY FOOT ON THE GAS AND THE CAR BECAME COMPLETELY UNRESPONSIVE. CALLED THE POLICE TO DIRECT TRAFFIC, IT WAS DARK AND CARS WERE COMING AT MY DISABLED VEHICLE FROM BEHIND, LEFT AND RIGHT. CALLED AAA. I WAS ABLE TO GET MY GIRLS OUT OF THE VAN AND CROSS A MAJOR INTERSECTION SAFELY. WE GOT GAS IN THE CAR AND GOT IT TO THE CLOSEST DEALERSHIP. AS THIS WAS A LEASED VEHICLE WITH LESS THAN 3,000 MILES ON IT, WE CALLED CORPORATE NISSAN TO DISCUSS WHAT HAPPENED AND ASKED TO BE LET OUT OF OUR LEASE (AND INTO ANOTHER NISSAN). AFTER APPROX. TWO WEEKS OF TALKING WITH NISSAN REPS (WHICH IS NOT AS EASY TALK AS THEY DO NOT RETURN PHONE CALLS AND NEVER ANSWER THEIR PHONES) AND AN ARBITRATOR, WE WERE TOLD SINCE THE VAN WAS "FIXED" AS PER THE 1ST TSB, WE WOULD NOT BE LET OUT OF OUR LEASE. I TOLD THE ARBITRATOR I FELT THE VAN WAS UNSAFE, SHE ARGUED THAT NOBODY WAS HURT IN THE VAN AND THE VAN WAS FIXED. SHE ALSO SAID THEY WOULD NOT PERFORM BOTH TSB'S ON MY VAN SINCE THE VIN NUMBER DID NOT ALIGN WITH THE DATES ISSUED IN THE 2ND TSB. NEXT DAY, THE VAN WAS DRIVEN BY A SERVICE MANAGER AND SPUTTERED ON A HILL!! THE FIRST FIX (REPLACING THE DISTANCE TO EMPTY GAGE) DID NOT SOLVE THE PROBLEM. I LEFT A MESSAGE FOR THE ARBITRATOR TO LET HER KNOW, SHE NEVER CALLED BACK. ONE WEEK LATER THE 2ND TSB HAS BEEN PERFORMED AND THE VAN IS READY FOR PICK UP. I DO NOT TRUST THE FIXES AND WILL NOT PUT MY FAMILY AT RISK. I THINK ITS A DISGRACE HOW CORPORATE NISSAN IS HANDLING THIS PROBLEM. THEY KNOW THE 2011 QUEST HAS A GAS TANK DESIGN FLAW AND ARE NOT ACTIVELY TRYING TO GET THEM OFF THE ROAD FOR MUCH NEEDED REPAIRS. I DID GET OUT OF MY LEASE PRIVATELY AND FIRMLY BELIEVE NISSAN NEEDS TO RECALL THE 2011 QUEST. *TR

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TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH DOWNHILL, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE FUEL GASKETS, CHAMBER, PUMPS AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE FUEL GASKETS, CHAMBER, PUMPS AND THE SENSOR BUT TO NO AVAIL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY THEN ADVISED THE CONTACT THAT THEY HAD NOT COME UP WITH A REMEDY FOR THE FAILURE YET AND THAT THE CONTACT SHOULD NOT ALLOW THE FUEL TO GO UNDER ONE FOURTH FULL. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 5,800.

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AS MY WIFE DROVE OUR BRAND NEW QUEST DOWN A SLOPE TO MAKE A LEFT HAND TURN, THE QUEST DIED. SHE STOPPED THE CAR AND TRIED TO RESTART IT TO NO AVAIL. WHEN I ARRIVED I HAD HER ATTEMPT TO START AS I LISTENED TO THE ENGINE, IT WAS TURNING AND THE CAR HAD POWER BUT IT WAS ACTING LIKE IT HAD NO FUEL. THE GAUGE SHOWED A LITTLE OVER 1/4 TANK. WHEN THE TOW TRUCK ARRIVED HE TOOK US TO A GAS STATON FIRST, AFTER FUELING THE CAR STARTED. WHEN I SUBMITTED IT TO THE QUEST DEALERSHIP THE SERVICE CHIEF SAID THIS WAS THE THIRD TIME HE'S SEEN THIS HAPPEN IN THE PAST MONTH! THE FACT THAT NISSAN HAS CLEAR EVIDENCE OF A PROBLEM THAT CAN PROVE VERY, VERY, DANGEROUS YET HAS NOT ISSUED A RECALL IS VERY DISTURBING. PLEASE ADDRESS, THANK YOU.

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I WAS DRIVING DOWN A MODERATE INCLINE ON LOW FUEL WHEN THE ENGINE STOPPED RUNNING. I WAS ABLE TO SAFELY PULL TO THE CURB AND RESTART THE ENGINE. I TOOK THE CAR INTO THE NISSAN DEALERSHIP TO BE LOOKED AT AND WAS TOLD THERE WERE 3 OTHER CARS IN LINE WITH THE SAME PROBLEM. NISSAN IS WELL AWARE OF THE PROBLEM. I WAS THEN TOLD NOT TO LET THE FUEL TANK GET BELOW 1/2 TANK. *TR

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MULTIPLE TIMES MY 2011 QUEST HAS STALLED OUT WHEN GOING DOWNHILL. AT FIRST IT WAS IF I HAD ROUGHLY A QUARTER TANK OF GAS LEFT. YESTERDAY IT HAPPENED WHEN I HAD JUST SHORT OF A HALF TANK OF GAS. IT HAPPENS IF I'M SITTING STILL ON A HILL OR CRUISING DOWN THE HIGHWAY AT 65MPH. I HAVE TO PUT THE CAR IN NEUTRAL, PRESS ON THE BRAKE, THEN HIT THE START BUTTON, AND LUCKILY IT HAS RESTARTED EVERY TIME. WITH 2 CHILDREN UNDER 3, THIS IS A HUGE CONCERN FOR ME. PLEASE FORCE NISSAN INTO FIXING THIS BEFORE A TRAGEDY HAPPENS. *TR

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THE VEHICLE FAILS TO DRAW GAS FROM THE GAS TANK WHEN PARKED ON A DECLINE (FRONT DOWN), AND THERE IS LESS THAN 1/4 TANK OF FUEL IN THE TANK. THIS HAPPENED IN OUR DRIVEWAY, WHERE WE WERE UNABLE TO START THE VEHICLE EVEN WITH 1/4 TANK OF GAS, UNTIL THE VEHICLE WAS PUT IN NEUTRAL AND ROLLED TO A FLAT SPOT. THEN THE VEHICLE WAS ABLE TO START. WE HAVE HEARD SIMILAR STORIES OF THE VEHICLE NOT STARTING WHEN PARKED ON AN DECLINE, BUT HAVE ALSO HEARD OF OWNERS OF THE 2011 QUEST STALLING AT HIGHWAY SPEEDS DUE TO FUEL STARVATION, ATTRIBUTABLE TO BAD GAS TANK DESIGN. THIS SHOULD BE RECALLED AND FIXED BY NISSAN IMMEDIATELY BEFORE SOMEONE IS INJURED OR KILLED IN A STALL-OUT ACCIDENT. *TR

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FIRST INCIDENT: VEHICLE'S LOW FUEL WARNING LIGHT CAME ON AND COMPUTER INDICATED 55 MILES TO EMPTY. APPROXIMATELY 8 MILES LATER, WHILE IDLING IN A PARKING LOT ON A SUBTLE DOWNHILL SLOPE, THE ENGINE STALLED. PUSHING START BUTTON CAUSED AN ATTEMPT TO CRANK, BUT ENGINE WOULDN'T START. ACCESSORY POWER STILL WORKED. WE PUT 1 1/2 GALLONS OF GAS IN THE VAN AND IT STILL WOULD NOT START (JUST CRANKED AND SPUTTERED OUT AGAIN). THE VAN WAS TOWED TO A NISSAN DEALER AND ONCE OFF THE TOW TRUCK, IT STARTED UP WITHOUT PROBLEMS AND INDICATED 74 MILES TO EMPTY. DEALER RAN DIAGNOSTICS AND SAID NOTHING WAS WRONG, AND THEY BELIEVED IT RAN OUT OF GAS BUT STATED COMPUTER AND FUEL GAUGE WE'RE ACCURATE. SECOND INCIDENT: 12/16/11, LOW FUEL LIGHT CAME ON AT 52 MILES TO EMPTY. BEFORE I COULD REACH THE CLOSEST GAS STATION, AT 48 MILES TO EMPTY AND AFTER GOING DOWN A DOWNHILL SLOPE THEN PULLING UP TO A STOPLIGHT ON A HIGHWAY THAT WAS STILL AT A VERY SLIGHT DOWNHILL DECLINE, THE ENGINE STALLED AND WOULD NOT RESTART. I EXITED THE VEHICLE FOR FEAR OF BEING HIT BY ONCOMING TRAFFIC. I CALLED POLICE AND WE PUT 3 GALLONS OF GAS IN THE VAN AND THE ENGINE CRANKED RIGHT UP. I IMMEDIATELY WENT TO THE NEAREST GAS STATION ABOUT 3 MILES AWAY AND THE VAN TOOK 15.2 GALLONS (ADD THE 3 POLICE PUT IN AND I SHOULD HAVE HAD 1.8 GALLONS IN THE TANK WHEN IT STALLED). *TR

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ENGINE WILL STALL AND SOMETIMES NOT RESTART WHEN DRIVING DOWN A STEEP GRADE WHEN FUEL TANK HAS 1/4 TANK LEFT. *TR

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TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE FUEL LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS MANEUVERED TO THE SHOULDER AND THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 4,000.

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TL* THE CONTACT OWNS A 2011 NISSAN QUEST. THE CONTACT STATED THE REAR LIFTGATE LENS DOES NOT HAVE A BULB IN THE SOCKET. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE LENS WAS COSMETIC; THEREFORE, IT WOULD NOT HAVE A BULB IN THE SOCKET. THE FAILURE AND CURRENT MILEAGE WAS 2,500.

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