What 148 owners told NHTSA about the 2011 Nissan Murano Hybrid

ONCE THE VEHICLE STARTS MOVING BY TAKING OFF VERY SLOW; IT DRIVES VERY WELL. HOWEVER, AFTER YOU COME TO A STOP AT A TRAFFIC LIGHT OR STOP SIGN AND IT IS YOUR TIME TO GO, THE VEHICLE TAKES OFF , STOPS ABRUPTLY (ALTHOUGH YOU ARE DEPRESSING THE ACCELERATOR AGGRESSIVELY); THEN DEPENDING ON HOW FAR DOWN THE ACCELERATOR IS DEPRESSED THE VEHICLE WILL TAKE OFF AND DRIVE FINE UNTIL YOU COME TO ANOTHER STOP. THIS PROBLEM HAS BEEN OCCURRING FOR A FEW MONTHS UNTIL THE PRESENT. MY RESEARCH HAS NOT SHOWN ANY RECALLS ON THE TRANSMISSION OR THE COMPUTER.

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ENTERING KANSAS CITY ON I-49 NORTH APPROXIMATELY 55 MPH, ON 2/20/18, IN INCLEMENT WEATHER, THE CAR IN THE MIDDLE LANE SPUN OUT OF CONTROL AND T-BONED MY PASSENGER DOOR BEFORE TURNING AND SLIDING DOWN MY RIGHT SIDE. AS THE PASSENGER IN THE MURANO I FELT THE FIRST HARD IMPACT AGAINST THE DOOR LIKE A BOMB WENT OFF YET SIDE DOOR AIRBAG DID NOT IMPLODE. I HAVE PICTURES THAT SHOW CREASE MADE AT FIRST IMPACT AND DOOR BOTTOM PANEL WAS BENT OUTWARD. I CALLED NISSAN AND REPORTED THIS BOTH TO DEALERSHIP AND MANUFACTURER. THEY ARE SAYING THIS IS A SIDE SWIPE AND THEREFORE DOES NOT REQUIRE IMPLOSION. ONLY WITNESS IS OTHER DRIVER WHO ADMITTED FAULT, MAY ALSO BE HONEST ABOUT HOW WE WERE FIRST HIT. I HAVE A VERY HEAVY SUV DOOR ON THIS CAR AND ALWAYS SAID IT WAS A TANK AND WOULD SAVE OUR LIVES. I BELIEVE IT WAS MORE THE DOOR DESIGN THAT SAVED US , AND MY HUSBAND'S EFFECTIVE MANEUVERING, THAN AN AIRBAG THAT SHOULD HAVE IMPLODED.

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REAR DRIVER SIDE DOOR DOES NOT OPEN OR ACTUATE CONSISTENTLY WHEN AUTOMATIC DOOR LOCK UNIT IS ENGAGED. CONCERNS ARE GETTING ACCESS TO OR OUT OF VEHICLE IN CASE OF ACCIDENT OR A SAFETY RELATED ISSUE SHOULD WE NEED TO ENTER THE CAR IN AN EMERGENCY.

NHTSA ODI 11074165

AT APPROXIMATELY 8:30 AM ON 12/18/17, I WAS DRIVING ON I-70 IN DENVER, CO, GOING ABOUT 60 MPH. WEATHER WAS A PARTLY CLOUDY DAY, 45-50 DEGREES, ROAD CONDITIONS WERE DRY. AS I WAS DRIVING, I SUDDENLY HEARD A LOUD POP OR EXPLOSION, LOOKED IN REAR VIEW MIRROR AND SAW GLASS FLYING BEHIND ME, COMING FROM MY CAR. I SLOWED DOWN IMMEDIATELY AND EXITED THE HIGHLY, PULLING INTO A GAS STATION TO SEE WHAT HAD HAPPENED. I EXITED THE CAR AND LOOKED FROM THE OUTSIDE AND THE SUNROOF HAD COMPLETED SHATTERED, LEAVING A HUGE HOLE. FORTUNATELY, THE INSIDE SHADE WAS CLOSED SO ALL THE GLASS BLEW OUT OF THE CAR AND NOT INTO THE INTERIOR. THERE WERE NO OTHER VEHICLES INVOLVED, NOR WAS THE POLICE CONTACTED. I HAD THE SUNROOF REPLACED AT SAFELITE AUTOGLASS FOR A COST OF $885.03. AFTER THE REPAIR, IT WAS NOTED THAT THE INTERIOR SHADE WOULD NOT OPEN COMPLETELY AND SEEMED TO BE OFF TRACK AND THE MANAGER AT SAFELITE SUGGESTED I TAKE IT TO THE DEALER. TOOK THE VEHICLE TO ANISSAN DEALER, WHO CHARGED $99.95 JUST TO LOOK AT AND DIAGNOSE THE PROBLEM WITH THE SHADE. DIAGNOSIS WAS THE SHATTERED GLASS HAD DAMAGED THE TRACK AND SHADE AND BOTH WOULD NEED TO BE REPLACED AT AN ESTIMATED COST OF $1600.00 (MORE DETAILED DIAGNOSIS COULD BE PROVIDED AFTER REMOVING THE HEADLINER). WE DECLINED THIS REPAIR AT THIS TIME. SO FAR WE HAVE PAID OUT-OF-POCKET FOR THE REPAIRS AT A TOTAL OF APPROXIMATELY $985. IF WE CHOOSE TO REPAIR THE SHADE AND TRACK, TOTAL COST ESTIMATES WOULD BE $2,584.

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THE CVT TRANSMISSION WENT AFTER ONLY 85000 MILES . CAR HESITATES AT STOP SIGNS AND RED LIGHTS

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AFTER THE TRANSMISSION HAS WARMED UP, IF I COME TO A STOP, THE CAR WILL NOT ACCELERATE FOR THE FIRST 15 SEC REGARDLESS OF HOW HARD I PUSH THE ACCELERATOR OR NUMBER OF TIMES I PUSH ON THE ACCELERATOR. WHEN IT DOES FINALLY GO, I TAKE OFF WAY TOO FAST-LIKELY DUE TO LAYING ON THE ACCELERATOR WANTING MY CAR TO GO. THIS PROBLEMS IS DANGEROUS. I HAVE HAD IT HAPPEN AT STOP SIGNS, CITY LIGHTS, AND HIGHWAY EXIT RAMPS.

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AS I WAS DRIVING DOWN THE ROAD I WENT OVER A SPEED BUMP AND MY BRAKES WENT ALL THE WAY DOWN TO THE FLOORBOARD. I WAS NOT GOING FAST AT THE TIME THIS OCCURRED. THIS HAS HAPPENED TWICE NOW, AND I WAS TOLD THE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. NOW I AM OUT A VEHICLE UNTIL I CAN PAY $1300 TO GET IT REPLACED. MY WARRANTY JUST EXPIRED AND NOW I AM SCREWED. MY BRAKES ARE STILL NOT WORKING PROPERLY AND DID NOT GO BACK TO NORMAL.

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH OVER A SPEED BUMP, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO STATED THAT THE ABS ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.

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DRIVER'S SIDE SUN VISOR DOES NOT REMAIN IN THE UP POSITION DROOPS DOWN WHEN DRIVING OVER SMALL BUMPS, IMPAIRING DRIVER VISIBILITY. THIS HAPPENS WHEN DRIVING BUT IS GETTING WORSE AND SOON I ANTICIPATE THE VISOR WILL NOT STAY IN THE UP POSITION WHEN THE VEHICLE IS STATIONARY.

NHTSA ODI 11014689

WHILE DRIVING MY MURANO AND APPLYING PRESSURE TO THE BRAKES TO STOP THE VEHICLE, THE BRAKES ARE SPONGY AND WILL GO ALL THE WAY TO THE FLOOR. THIS IS A RANDOM THING THAT HAS HAPPENED, WE HAVE HAD THE BRAKES CHECKED WAS TOLD THERE WAS NO PROBLEM, THERE ARE NO WARNING INDICATORS, I HAVE HAD THIS HAPPEN SEVERAL TIMES IN THE LAST COUPLE OF MONTHS, ONCE WHILE RAINING, ALL OTHER TIMES THE ROADS WERE PERFECTLY FINE, LUCKILY I DO NOT DRIVE FAST OR TO CLOSE TO PEOPLE AS THIS IS A RANDOM THING THAT SEEMS TO HAPPEN. THIS HAS HAPPENED TO ME ON CITY STREETS AND WHILE TURNING OR PRESSING THE BRAKES TO COME TO A STOP, USUALLY WHEN IT HAPPENS I WILL PUMP THE BRAKE AND IT WILL COME TO A STOP. I SEE THAT THERE ARE SEVERAL COMPLAINTS ON THIS PROBLEM, I THINK IT NEEDS TO BE LOOKED INTO BEFORE SERIOUS ACCIDENTS HAPPEN.

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TRANSMISSION FAILURE. BEGAN BY LOSING POWER AT HIGHER RATES OF SPEED OR DURING ACCELERATION. FINALLY GAVE OUT AT A STOP SIGN. COULD NOT ACCELERATE THROUGH THE INTERSECTION. COULD HAVE BEEN A VERY DANGEROUS SITUATION.

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DRIVING IN HOT WEATHER MY CAR STALLS. THIS HAPPENED IN APRIL 2017 I WAS TOLD AT THAT TIME IT WAS MY TRANSMISSION BY THE DEALER. I HAD THE TRANSMISSION REPLACED IN NAY 2017. THIS HAPPENED NUMEROUS TIMES PRIOR TO MY TRANSMISSION BEING REPLACED. I GO TO ACCELERATE AND THE CAR STALLS

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MY SUNROOF JUST SHATTERED, I HAVE NO CLUE AS TO WHAT HAPPEN

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THE PEDAL LOSES PRESSURE WHEN BRAKING THE CAR AND REACHES THE FLOOR. THE SUV HAVE APROX. 72,000 MILES

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WHILE DRIVING ON A CITY STREET TOWARD AN INTERSECTION TO MAKE A RIGHT TURN, I RAN OVER A BUMP (MANHOLE COVER/POT HOLE) AND MY BRAKES "WENT SOFT". WHEN I TRIED TO APPLY THE BRAKES, THERE WAS NO PRESSURE (RESISTANCE) AND THE PEDAL WENT TO THE FLOOR. FORTUNATELY, I WAS DRIVING AT A LOW RATE OF SPEED AND WAS EVENTUALLY ABLE TO STOP AFTER A MUCH LONGER DISTANCE THAN USUAL OR SAFE. (IT WAS LIKE A 'ROLLING STOP'.) I WAS INFORMED BY A SERVICE TECHNICIAN THAT I SHOULD REPLACE THE ABS CONTROL MODULE (VERY EXPENSIVE). FORTUNATELY, I DID NOT COLLIDE WITH ANOTHER VEHICLE OR OBJECT.

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WHILE DRIVING ON THE 202 W FREEWAY DIAMOND LANE ON SUNDAY FEB. 19 2017 A LOUD NOISE SOUNDING LIKE A GUN SHOT IN THE VEHICLE SCARED THE HELL OUT OF ME MY WIFE AND SON. THERE WERE NO CARS IN DIRECTLY IN FRONT OF US OR BEHIND OR ON THE SIDE. NOTHING HIT THE CAR. THE SUNROOF EXPLODED. LUCKY NO-ONE WAS BEHIND US SO THE EXPLODING GLASS DID NOT HIT ANOTHER VEHICLE. CALL NISSAN THE NEXT MORNING THEY TOLD ME TO HAVE THE CAR TOED INTO AUTONATION NISSAN TEMPE . AFTER 2 DAYS I CALL TO FIND OUT WHEN THE AUTO WOULD BE REPAIRED AND THEY TOLD ME TO COME AND GET THE CAR BECAUSE THEY WERE NOT GOING TO REPAIR IT. I THEN BROUGHT IT TO A AUTO GLASS REPAIR SHOP AND THEY REPAIRED THE CAR. NISSAN CORPORATION CALLED ME AND ASKED ME QUESTIONS BUT WOULD NOT ANSWER ANY OF MY QUESTIONS AND DID NOTHING TO REPAIR THERE FAULTY SUNROOF GLASS.

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ON 12/15/16 I WAS DRIVING MY 2011 NISSAN MURANO AWD AND WHEN BRAKING FOR A LEFT TURN LANE ON A LOCAL STREET (GOING ABOUT 30 MPH) THE BRAKE PEDAL ALL OF A SUDDEN HAD NO PRESSURE & WENT ALL THE WAY TO THE FLOOR. I COULD NOT STOP THE CAR & I HAD TO VEER TO THE RIGHT TO AVOID HITTING A CAR IN FRONT OF ME. TOWED THE CAR TO THE NISSAN DEALER THE NEXT DAY, 12/16/16, & THEY SAID IT WAS THE MASTER BRAKE CYLINDER. THEY REPLACED THE MASTER BRAKE CYLINDER FOR ABOUT $700 & IT WAS WORKING NORMALLY EXCEPT FOR A SLIGHT WHIRRING SOUND. ON 2/6/17, APPROXIMATELY A MONTH AND A HALF LATER. I WAS ENTERING A FREEWAY ON RAMP (CURVING TYPE OF ON RAMP APPROXIMATELY 45 MPH) AND THE BRAKES WENT TO THE FLOOR AGAIN WITH NO PRESSURE. I HAD TO SHARPLY TURN TO THE RIGHT TO AVOID HITTING THE CAR IN FRONT AND COAST TO A STOP. TOOK THE CAR TO THE SAME DEALER AND THEY SAID THE PROBLEM WAS NOW WORN FRONT BRAKES $400. THEN THEY CALLED A LITTLE LATER AND CHANGED THEIR DIAGNOSIS AND SAID THE ISSUE WAS NOW THE ABS ACTUATOR, $1900. DID SOME RESEARCH ONLINE AND FOUND THAT NISSAN HAS A RECALL FOR CERTAIN YEAR MURANO ABS ACTUATORS. I BELIEVE THEY SHOULD EXPAND THE RECALL BECAUSE IT SEEMS TO BE AFFECTING MY 2011 MURANO AND I HAVE READ MANY 2009 MURANO OWNERS EXPERIENCING MANY OF THE SAME ISSUES I AM. INTERESTINGLY BOTH TIMES THE BRAKES FAILED WERE ON VERY RAINY DAYS. I THINK THIS ISSUE SHOULD BE ADDRESSED BEFORE A BAD ACCIDENT OCCURS WHERE THERE COULD BE A FATALITY.

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CAR HAS ONLY 43000 MILES ON IT AND THE VALVE BODY ASSEMBLY NEEDS TO BE REPLACED. I GOT A PRICE OF ALMOST $1,700 FOR THIS REPAIR AND APPARENTLY IT IS A VERY COMMON ISSUE WITH THESE CARS.

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND CAUSED THE FRONT PASSENGER SEAT CLASSIFICATION SYSTEM TO FAIL. WHEN THE PASSENGER SEAT WAS OCCUPIED, THE AIR BAG SYSTEM WOULD DEACTIVATE. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 68,202.

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TOOK MURANO TO MECHANIC BECAUSE WAS HAVING PROBLEMS WITH BRAKING, MECHANIC HAD BRAKE SERVICED AND MADE NEW. NOW CAR IS NOT WANTING TO STOP EVEN WHEN PUMPIN BRAKES. TOOK BACK AND WAS TOLD BY MECHANIC AT SHAMROCK THAT I NEED NEW ABS HYDROLIC BREAK SYSTEM

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I WAS DRIVING UP RT 33 GOING NORTH TOWARD RIDGEFIELD AND THERE WERE FALLEN/CUT BRANCHES ON THE SIDE OF THE ROAD (ACROSS THE STREET FROM LINDEN TREE) THAT WERE STICKING OUT, AND SCRATCHED THE FULL LENGTH OF THE RIGHT SIDE OF MY CAR. THEY APPEARED TO HAVE BEEN PUSHED TO THE SIDE, BUT NOT ENOUGH TO AVOID BRUSHING A CAR. I HAVE A BLACK CAR AND ONE MARK IN PARTICULAR RUNS THE FULL LENGTH OF THE CAR. I TOOK IT TO A CAR WASH THIS MORNING HOPING IT WOULD WASH OFF, BUT IT IS A SCRATCH. I SPOKE TO GAYLAN IN NEW CANAAN WHO SUGGESTED I FILE THE CLAIM HERE. I AM NOT SURE IF THIS IS THE RIGHT SECTION. I TRIED TO TAKE PHOTOS BUT DUE TO GLARE AND THE THIN LINE AGAINST A BIG BLACK SPACE, YOU CANNOT TELL FROM A PHOTO. I AM HAPPY TO BRING THE CAR FOR FIRSTHAND INSPECTION. I AM VERY UPSET AS I WENT TO THE AREA TODAY AND THERE IS AN ORANGE CONE NEXT TO THE BRUSH TO ALERT PEOPLE, BUT I DID NOT SEE THE CONE AS IT WAS TUCKED BEHIND SOME OF THE LEAVES. PLEASE ADVISE AS THIS CAR IS STILL PRETTY NEW AND THESE SCRATCHES ARE IMPOSSIBLE TO GET OUT AND HAVE DAMAGED THE PAINT SURFACE ON THE RIGHT SIDE OF MY CAR.

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MY WIFE'S NISSAN MURANO HAD BEEN HAVING PROBLEMS WITH THE BRAKES GOING ALL THE WAY DOWN TO THE FLOOR. I TOOK IT IN TO NISSAN DEALERSHIP TO GET CHECKED OUT FINALLY THE GUY THERE TOLD ME THAT THE BRAKES DIDN'T ACT UP ON THEM SO THEY CAN'T DIAGNOSE THE PROBLEM AND THAT SO FAR EVERYTHING LOOKS GOOD. I LEFT THINKING MAYBE IT WAS JUST THE BRAKES GETTING WORN OUT. ABOUT FIVE MONTHS LATER IT HAPPENED AGAIN WHILE SHE WAS DRIVING HOME. SHE SAID SHE WAS GOING 40 AND SHE SUDDENLY HAD NO BRAKES HAVING TO PUT HER VEHICLE ON PARK SO SHE WOULDN'T HIT THE VEHICLE INFRONT OF HER FINALLY SHE HAD NO BRAKES AND HAD TO MOVE HER CAR USING THE EMERGENCY BRAKE ON AND OFF UNTILL SHE REACHED A SHOPPING CENTER AHEAD. I WENT TO PICK THE TRUCK UP AND THE BRAKES WERE WORKING FINE AGAIN. THEN I CALLED NISSAN EXPLAINED WHAT HAPPENED AND THEY TOLD ME THEY HAD NO RECORD OF THEM EVER TAKING A LOOK AT THE TRUCK. AND THAT MY FACTORY WARRANTY HAS FINALLY EXPIRED SO THE MASTER CYLINDER ISN'T COVERED WHICH IS WHAT'S WRONG WITH THE BRAKES SUPPOSIVELY. I'M AWARE THAT THE MASTER CYLINDER COMPLETELY STOPS WORKING WHEN IT GOES BAD BUT FOR IT TO WORK AND SOMETIMES NOT WORK SOUNDS VERY STRANGE. I HAVE READ ONLINE THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH THIS PARTICULAR VEHICLE AND THY SAY IT STARTS NOT WORKING SIX MONTHS AFTER CHANGING THEMASTER CYLINDER. I CALLED NISSAN FOR RECALLS BUT THEY DON'T HAVE ANYTHING FOR THIS VEHICLE. I DON'T UNDERSTAND HOW SO MANY PEOPLE HAVE HAD THE SAME PROBLEM AND NISSAN HASN'T LOOKED INTO ADDRESSING THE PROBLEM. WE NEED SOMETHING DONE ABOUT THIS BECAUSE THEY CHARGE ME 900$ PLUS TO REPLACE WHEN I HAD OBVIOUSLY TOLD THEM THE VEHICLE WAS ACTING UP DURING THE TIME OF MY WARRANTY.

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THE VEHICLE LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT AND THEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT AND THEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

NHTSA ODI 10864665

WHILE EXITING A PARKING SPACE AT A LOW SPEED (LESS THAN 10 MPH) THE CAR UNEXPECTEDLY ACCELERATED TO FULL THROTTLE. BRAKING WOULD NOT HOLD IT AND MY CAR RAN INTO ANOTHER VEHICLE AFTER TRAVELING 5-15 YARDS, PUSHING IT UP ON A SIDEWALK BEFORE STOPPING. BOTH CARS TOTAL LOSS DUE TO BENT FRAME/RAILS. MY FRONT END DEMOLISHED AND RADIATOR PUSHED INTO ENGINE BUT NO AIRBAGS DEPLOYED. AFTER THE INCIDENT IT WAS DISCOVERED THAT MY ACCELERATOR PEDAL HAD SNAPPED OFF.

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