What 148 owners told NHTSA about the 2011 Nissan Murano Hybrid

MY DOOR LOCKS BEGAN TO FAIL INTERMITTENTLY WHEN I TRY TO ENTER OR EXIT THE VEHICLE. ON 2/13/16 I GOT INTO THE VEHICLE LATE AT NIGHT, CRANKED IT, PUT IT IN DRIVE, AND BEGAN TO PULL OFF WHEN THE VEHICLE TOTALLY SHUT DOWN AND WOULD NOT CRANK(LEAVING ME STRANDED, AT NIGHT, IN FREEZING WRATHER). THE VEHICLE WOULD NOT RESTART. IT WOULD ONLY CLICK....THEN EVENTUALLY DO NOTHING. LATER THAT EVENING WE ATTEMPTED AGAIN. IT WOULD NOT START UNTIL WE HIT THE LOCK BUTTON ON THE REMOTE.(BATTERY PREVIOUSLY REPLACED). THIS IS CLEARLY A DEFECT WITH NISSANS AS SEEN ON MANY COMPLAINT FORUMS. ALL 4 ACTUATORS FAILING ARE RIDICULOUS. I WAS TOLD BY A MECHANIC (NOT ASSOCIATED WITH NISSAN BUT HAS HAD TO WORK MANY OF THE SAME ISSUES WITH THEIR VEHICLES) THAT IT IS A SECURITY SYSTEM ISSUE AND THE VEHICLE ACTUALLY THINKS YOU ARE STEALING IT SO IT SHUTS DOWN. HOPEFULLY, IT WON'T THINK THAT WHILE I AM TRAVELING ON THE INTERSTATE. PLEASE INVESTIGATE. THE NEXT DAY, IT WOULDN'T START. *TR

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ALL 4 OF MY DOOR LOCK ACTUATORS HAVE GONE OUT AT THE SAME TIME.

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LESS THAN 100,000 MILES ON THE CAR, 4 ENGINE MOUNTS ARE CRACKED, NEVER OFF ROAD, USED FOR COMMUTING AND TRAVEL ON HIGHWAYS. ON CHAT BOARD FOR MURANO OWNERS, FOUND SEVERAL OTHER INSTANCES OF CRACKED MOTOR MOUNTS, HAPPENING AS EARLY AS APPROXIMATELY 30,000 MILES. NOT SURE OF DATE OCCURRING BUT TOLD AT OIL CHANGE SERVICE NISSAN OF BAKERSFIELD ABOUT ENGINE MOUNT PROBLEM, I THINK ON 12/22/15. *JS

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STARTED GOING 70-60 MPH ON FREEWAY AND CAR SUDDENLY STOPPED ACCELERATING CAUSING ME TO MOVE QUICKLY TO THE OTHER SIDE OF THE FREEWAY. I THINK IT MAY BE THE ALTERNATOR, NOT SURE YET

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TRANSMISSION SLIPS OR SHIFTS HARD INTO GEARS. TRANSMISSION HAS ALSO JUST STOPPED WORKING IN THE MIDDLE OF TRAFFIC. GETS WORSE THE WARMER IT IS. SLOWER SPEEDS HAVE THE HARD SHIFTING AND HIGHER SPEEDS IT OFTEN WONT SHIFT TO THE NEXT HIGHER GEAR.

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALER, WHERE THE TECHNICIAN CONFIRMED THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

NHTSA ODI 10748112

WHILE DRIVING MY NISSAN MURANO 2011, THE CAR LOST ITS BRAKES WHILE DRIVING ON THE ROAD. I STARTED PUMPING THE BRAKES UNTIL THEY STARTED WORKING, BUT DEFECTIVE. I WENT TO NISSAN CENTER AND THEY TOLD ME THAT THEY HAD TO CHANGE THE MASTER CYLINDER AND HE WASN'T SURPRISED. TOLD ME THAT THIS WAS NOT THEIR FIRST CASE, BUT THERE WERE NO RECALLS, SO I HAVE TO PAY $600 FOR A NEW MASTER CYLINDER. *TR

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2011 NISSAN MURANO WITH 66,000 MILES FAILED WHILE DRIVING IN FREEWAY TRAFFIC, IN A CONSTRUCTION ZONE, ON 2/12/2015. THE MODEL IS EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSION (CVT). NISSAN WRITTEN POWERTRAIN COVERAGE PERIOD ON 2011 MODELS IS "60 MONTHS OR 60,000 MILES, WHICHEVER COMES FIRST." NISSAN NOTIFIED US, THE OWNERS OF THE MURANO, THAT THE PARTS AND LABOR WERE NOT COVERED BY WARRANTY. NISSAN CONSUMER AFFAIRS DID NOT HELP. NISSAN VICE PRESIDENT TOTAL CUSTOMER SATISFACTION, [XXX], PREVIOUSLY ISSUED A CONTINUOUSLY VARIABLE TRANSMISSION (CVT) WARRANTY EXTENSION FOR MODEL YEARS 2003-2010 WHICH COVERED REPAIRS, REPLACEMENT, AND RELATED TOWING EXPENSES. SINCE THE 2011 MODEL IS EQUIPPED WITH CVT (SAME TRANSMISSION AS 2003-2010 MODELS COVERED BY EXTENDED WARRANTY), IT NEEDS TO BE COVERED UNDER THE WARRANTY EXTENSION. NISSAN CORPORATION KNEW OF THE CVT PROBLEM, WHICH WAS THE REASON FOR THE CVT WARRANTY EXTENSION BETWEEN THE YEARS OF 2007 AND 2010. THE COMPANY HAS NOT ADEQUATELY MODIFIED THE PART AND HAS NOT ADEQUATELY MODIFIED THE WARRANTY TO MEET THE NEEDS OF THE CONSUMER. THE CVT FAILURE PUT OUR SAFETY IN JEOPARDY, CAUSED US TO MISS WORK, AND COST NEARLY $4,000, WHICH PUT US INTO SEVERE FINANCIAL DURESS. WITH NISSAN\'S AWARENESS OF THE NISSAN CVT FAILURE PROBLEMS, THE CVT SHOULD HAVE BEEN REMEDIED BEFORE THE POINT WE BOUGHT THE VEHICLE OR SHOULD HAVE, AT LEAST, BEEN COVERED BY WARRANTY. WE WERE NEVER ASKED IF WE WANTED OUR OLD TRANSMISSION BACK AND WERE NEVER GIVEN THE SERIAL NUMBERS. WHEN WE CALLED AND INQUIRED, WE WERE TOLD THAT IT HAD BEEN SHIPPED "BACK TO NISSAN" WITHIN 5 BUSINESS DAYS AND THAT THERE WAS NO WAY WE COULD GET IT BACK OR CALL TO GET THE IDENTIFYING INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE REAR WINDOW LEAKED. THE LEAK IN THE WINDOW RAN DOWN INTO THE TRUNK AND RUINED SEVERAL COMPONENTS. THE TRUNK OPENED WITHOUT WARNING AND THE CONVERTIBLE ROOF OPENED AND CLOSED ON ITS OWN. THE DEALER WAS UNABLE TO FIND THE LOCATION OF THE LEAK. THE DEALER STATED THAT THIS WAS A KNOWN ISSUE AND THAT THE MANUFACTURER WAS AWARE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 54,000. UPDATED 8/6/15*CN

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, THE TIRE PRESSURE SENSOR REMAINED ILLUMINATED FOR TWO HOURS. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

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SUNROOF OF MY 2011 NISSAN MURANO EXPLODED SUDDENLY WHILE DRIVING DOWN THE HIGHWAY ON A CLEAR DAY AND NO OTHER CARS IN THE AREA. THE MALFUNCTION OF THE SUNROOF EXPLODING CAUSED THE CENTER OF THE SUNROOF GLASS TO PROTRUDE OUTWARD INTO A DOME SHAPE WHILE GLASS PIECES SHATTERED INTO THE CABIN OF THE MURANO. UPON CONTACTING THE NISSAN DEALER, THEY REFERRED ME TO THE NATIONAL NISSAN CUSTOMER SERVICE NUMBER, BUT AFTER 4 DAYS I AM STILL WAITING ON A CALL BACK FROM THE REGIONAL NISSAN OFFICE. THIS IS A MAJOR SAFETY ISSUE THAT NISSAN MUST TAKE RESPONSIBILITY FOR CORRECTING AS SOON AS POSSIBLE. *TR

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I HAVE NOTICED ON NUMEROUS OCCASIONS THIS SUMMER, A CRACKLING SOUND IN LOWER PORTION OF THE FRONT WINDSHIELD. I ACTUALLY REMEMBER HEARING IT LAST SUMMER BUT IT IS NOW MORE AUDIBLE. THE WARM WEATHER MUST BE A FACTOR. I HAVE ALSO EXPERIENCED PROBLEMS WITH MY KEYLESS FOB, IT DOES NOT ALWAYS WORK AND MY IGNITION AN REAR LIFT GATE SOMETIMES WILL OPERATE EVEN WHEN THE FOB IS WITHIN 3 FEET. THIS HAS OCCURRED SEVERAL TIMES OVER THE PAST 2 MONTHS. I TOOK IT TO NISSAN AND THEY COULD NOT FIND THE PROBLEM. I PURCHASED THE CAR BRAND NEW IN AUG. 2011. NO ACCIDENTS. UPDATED 4/24/2015 *JS

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE POWER DOOR LOCK FAILED TO FUNCTION. THE DOOR WOULD ONLY UNLOCK MANUALLY DUE TO A FAULTY DOOR ACTUATOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT MENTIONED THAT THE REAR DRIVER'S SIDE DOOR ACTUATOR WAS PREVIOUSLY REPLACED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

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WE WERE DRIVING AT 35 MILES/HR WITH 3 YEARS OLD DAUGHTER IN THE CAR SEAT IN THE BACK. SUDDENLY THE ROOF JUST EXPLODED. WE HAD THE INSIDE COVER OF THE SUNROOF OPEN AND THE DEBRIS FROM THE ROOF EXPLOSION FLEW IN OUR DAUGHTER FACE. FORTUNATELY, BESIDE MINOR SCRATCHES ON HER FACE AND CRYING WHEN WE PUT HER BACK TO THE CAR, SHE IS OK. SHE NOW RESIST US WHEN WE TRY TO PUT HER IN THIS CAR. THIS IS ABSOLUTELY A QUALITY ISSUE FROM NISSAN. WE AGREE WITH NISSAN THAT WE NEVER HEARD ABOUT ROOF EXPLODING BEFORE, BUT WE AS MANY OTHER HAVE WITNESSED ONE FROM CAR MADE BY NISSAN. *TR

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WHILE TRAVELING APPROX 65 MPH ON THE HIGHWAY WITH NO TRUCKS OR OVERPASSES AROUND MY SUNROOF GLASS LITERALLY EXPLODED! I THOUGHT I HAD A TIRE BLOWOUT UNTIL I HEARD WIND COMING FROM THE ROOF AND SAW BRIGHT LIGHT FROM THE SUNSHADE CRACKS. WHEN I OPENED THE VISOR A CRACK YOU COULD SEE THE GLASS HAD EXPLODED UPWARD. I HAD A LARGE CHUNK OF GLASS MISSING FROM THE SUNROOF. I SAW ANOTHER COMPLAINT ON NHTSA FOR THE SAME SITUATION AND I AN VERY CONCERNED ABOUT THE SAFETY OF THE GLASS. THANK YOU FOR YOU CONSIDERATION! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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WHILE I WAS DRIVING DOWN THE ROAD AT ABOUT 45 MPH NO OTHER VEHICLES AROUND ME AND NO OVERPASS OR TREES ABOVE ME , MY SUNROOF EXPLODED (IT SOUNDED LIKE A GUNSHOT WENT OFF) AND THEN I HEARD A CRACKLING NOISE WHICH AS SOON AS I PULLED OVER I FOUND IT HAD EXPLODED UPWARDS AND SHATTERED. I HAVE PICTURES TO SHOW THE SUNROOF EXPLODED UPWARDS. *TR

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I PARKED THE MURANO IN THE GARAGE AND CLOSED THE GARAGE DOOR THEN WENT INSIDE THE HOUSE. ABOUT 30 MINUTES LATER I HEARD A MUFFLED BOOM SOUND. I THOUGHT THE WIND WAS BLOWING FURNITURE AROUND ON MY DECK. I WENT TO CHECK THE GARAGE AND NOTICED TEMPERED GLASS ON THE FLOOR. I LOOKED AT THE LIFT GATE DOOR AND NOTICED THE ENTIRE GLASS WINDOW HAD SHATTERED INWARD. MOST OF THE GLASS WAS INSIDE THE CAR. I DON'T KNOW HOW IT HAPPENED BUT IT WAS RAINING THAT DAY AND THE TEMPERATURE HAD FALLEN. *TR

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AT LOW SPEEDS ON SLIGHT INCLINE WILL NOT ACCELERATE WITH INPUT TO GAS PEDAL RPMS WILL INCREASE VEHICLE WILL NOT RESPOND THEN SUDDENLY DRIVE TRAIN WILL RESPOND AND ENGAGE (A SLIPPING ACTION) VEHICLE WILL SUDDENLY LAUNCH FORWARD WITH A SLIGHT BANG AND BUCKING OF VEHICLE. DEALER HAS HAD VEHICLE CHECKED FOR PROBLEM APPROX 5-6 TIMES COULD NOT DUPLICATE ISSUE. BBB COMPLAINT IN PROCESS OF BEING FILED. DEALER AND MANUFACTURER NO HELP WITH ISSUE. FORMAL COMPLAINT FILED WITH DEALERSHIP, NO RESPONSE @ PRESENT. VEHICLE IS DANGEROUS WHEN NOT RESPONDING AND CONFUSING CONTROL OF VEHICLE WHEN IT DOES RESPOND TO THROTTLE INPUT. *JB

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ON FRIDAY APRIL 27, 2012 I WAS IN ALBUQUERQUE PROCEEDING EAST IN THE PASSING LANE OF CENTRAL AVENUE SE, GOING 20 MPH. A BLACK CAMERO, PROCEEDING NORTH ON JEFFERSON ST NE, RAN A STOP SIGN, SPED INTO THE INTERSECTION AND COLLIDED WITH THE FRONT OF MY 2011 NISSAN MURANO. WHEN THIS HAPPENED NOT ONE AIRBAG DEPLOYED I SUFFERED INJURIES AND AM GOING IN FOR BACK SURGERY TOMORROW. THE MURANO FRAME WAS BENT AND THE CAR TOTALED. *JS

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TL* THE CONTACT OWNS A 2011 NISSAN MURANO. THE CONTACT STATED THAT THE SUNROOF SHATTERED WHILE DRIVING 70 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE AS TO WHETHER THE FAILURE WAS COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 13,100.

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WHILE DRIVING THE BRAKE LIGHT COMES ON AND STAY ON WHEN I PRESSED THE BRAKES THE CAR SHIMMER TOOK CAR TO DEALER FOR REPAIR WAS TOLD THE CAR WAS REPAIRED NOW THE BRAKE LIGHT IS ON AGAIN WHILE I AM TODAYS DATE SEPT. 23 . HAVE TO MAKE ANOTHER APOINTMENT TO CHECK OUT BRAKE AGAIN. *TR

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DRIVING APPX. 30MPH ON OPEN ASPHALT ROAD, NO CARS AHEAD OF ME, NO CARS BEHIND ME WHEN HEARD LOUD EXPLOSION, SIMILAR TO SHOT GUN BLAST. WHEN LOCATED TROUBLE FOUND THE MOON ROOF HAD EXPLODED. APPEARED TO BE AN UPWARD EXPLOSION. CAR TAKEN TO NISSAN DEALER FOR REPAIRS. DAMAGE WAS NOT CAUSED FROM ANY FLYING OBJECTS. HAS TO BE A DEFECT. *TR

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TRAVELLING @ 70 MPH WHEN SUNROOF EXPLODED. LIGHT RAIN, NO NEARBY TRAFFIC, NO OVERPASS. FORTUNATE TO PULL OVER WITHOUT AN ACCIDENT. *TR

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