What 295 owners told NHTSA about the 2011 Mercedes-benz E-class Cabrio

WE HAVE AN AIR BAG RECALL ON THIS VEHICLE DATING BACK TO FEBRUARY OF 2016. WE WANT IT TO BE REPLACED, SINCE WE HAVE BEEN TOLD THAT IT IS DANGEROUS AS IS.

NHTSA ODI 11043365

THE AIRBAG HAS NOT BEEN REPLACED

NHTSA ODI 11043486

I HAVE CONTACTED MERCEDES REPEATEDLY FOR 18 MONTHS ABOUT RECALL OF PASSENGER SIDE AIRBAG. I KEEP BEING TOLD THAT THEY DO NOT HAVE THE PARTS TO FIX IT. I AM ISSUING THIS COMPLAINT BECAUSE I KNOW OF OTHERS (HONDA) THAT SEEM TO BE ABLE TO GET THE PARTS AND DO THE REPAIRS. I AM CONCERNED ABOUT PASSENGER SAFETY AND MY WIFE WILL NOT RIDE IN THE CAR BECAUSE OF THIS. WHAT CAN I DO OR CAN YOU HELP ME GET THE NECESSARY REPAIR?

NHTSA ODI 11043250

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF WEST CHESTER, 1260 WILMINGTON PIKE, WEST CHESTER, PA 19382, (484) 313-1100) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11042586

TAKATA RECALL DRIVER SIDE AIR BAG RECALL SENT IN FEB. 2016 AND RECALL ON PASSENGER SIDE AIR BAGS ON MAR 2016 HOWEVER WE HAVE YET TO GET ISSUE RESOLVED. CONTACTED DEALERSHIP MANY TIMES WITHOUT ANY USEFUL INFORMATION ON THE REPLACEMENT OF THE AIR BAGS.

NHTSA ODI 11041961

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (KEELER MOTOR COMPANY, ALBANY, NY, 888-600-3013) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11041980

CALLED FORT WASHINGTON MERCEDES TO SCHEDULE AN APPOINTMENT TO REPLACE THE AIRBAGS. THE REP OVER THE PHONE TOLD ME THE PARTS ARE NOT AVAILABLE IN THE NORTH AMERICA AND IT HAS BEEN OVER 18 MONTHS NOW, YOU HAVE RECIEVED THE MAIL AS THEY CHANGED OWNERSHIPS OF THE AIRBAG COMPANY.

NHTSA ODI 11041570

TAKATA RECALL NO REPLACEMENT AVAILABLE AT MERCEDES BENZ OF GILBERT AZ

NHTSA ODI 11041667

"TAKATA RECALL"- STILL NO REMEDY TO THE RECALL AND COMPANY HAS NOW FILED BANKRUPTCY.

NHTSA ODI 11040728

TAKATA RECALL: THE FRONT DRIVER'S AIRBAG IN MY CAR IS UNDER RECALL FROM A NOTICE I RECEIVED FROM MERCEDES-BENZ ON 2/11/2016. I HAVE STILL NOT RECEIVED A FIX FROM MB ON MY AIRBAG AS OF 10/27/2017. I AM CONCERNED I COULD BE HURT OR KILLED IF MY AIRBAG GOES OFF.

NHTSA ODI 11040311

TAKATA RECALL. CALLED DEALER YEAR AGO FEB 2016 AND WAS TOLD THEY WOULD BE IN TOUCH TO SCHEDULE REPAIR. CALLED TODAY TO FOLLOW UP 10/27/2017 , DEALER REPS REDIRECT MY CALL TO THE IL DEPT OF INSURANCE. WHEN I CALL THE DEALER BACK. 1. DEALER IS NOT RESPONSIBLE, CALL MERCEDES. 2. CALLED MERCEDES, READ FAQS 3. READ FAQS CALLED DEALER. 4. WE DON'T HAVE PARTS. 5. WE DON'T KNOW ANYTHING ABOUT PARTS. 6. WE WILL CALL YOU JUST AS SOON AS WE HAVE THE PARTS BUT WE DON'T KNOW ANYTHING ABOUT THE PARTS. 7. CALL TAKATA. CALLED TAKATA. NADA. 8 CALLED DEALER, DON'T CALL US, WE WILL CALL YOU. WHEN? WE HAVE NO IDEA. THERE IS A BANKRUPTCY. BUT THE NOTICE SAYS THERE IS NO CONNECTION. CALL MERCEDES. NOTHING IS BEING DONE, ALTHOUGH THE NOTICE FROM TAKATA, SPECIFICALLY STATES THAT INSPITE OF THE RESTRUCTURING THE DEALER IS RESPONSIBLE TO SCHEDULE REPAIRS. MEANWHILE THE DEALER HAS TURNED INTO A BANKRUPTCY SPECIALIST AND IS HIDING BEHIND AND DELIBERATELY PROPAGATING MISCONCEPTIONS THAT SINCE THIS RESTRUCTURING IS HAPPENING THEY HAVE NO FURTHER OBLIGATION. I.E. WE DON'T KNOW, WE CAN'T SCHEDULE, IT WILL PROBABLY BE ALRIGHT, CALL A 800 NUMBER SOMEPLACE ELSE. HERE IS AN 800 NUMBER 800 222 0100 AT MERCEDES AND WHEN YOU CALL THAT NUMBER IT IS THE SAME STORY. THE PROBLEM IS SYSTEMIC, CORPORATE, DELIBERATE, COLLUSIVE AND DONE WITH THE INTENT TO AVOID ADDRESSING THE PROBLEM.

NHTSA ODI 11040450

TAKATA RECALL I CONTACTED MERCEDES BENZ OF NAPLES (FLORIDA) (239) 227-2622, AFTER RECEIVING A "LEGAL NOTICE FOR OWNERS OF VEHICLES WITH TAKATA AIRBAG INFLATORS" AND THEY SAID "THERE IS NOTHING WE CAN DO" BECAUSE THEY DO NOT HAVE THE PARTS. HOW DO I GET THE PARTS REPLACED IN A TIMELY MANOR?

NHTSA ODI 11039946

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED A RECALL NOTICE OVER A YEAR AGO. THE DEALER (NEW COUNTRY MOTOR CARS, INC, 1 WESTON ST, HARTFORD, CT 06120 (860) 278-2000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT SHE RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11039979

TAKATA RECALL: DEALERSHIP HAS BEEN UNABLE TO REPLACE THE TAKATA AIRBAGS ON MY CAR. NOW TAKATA IS IN BANKRUPTCY, I NEED THE REPLACEMENT OF THE RECALLED AIRBAGS WITH SAFE AIRBAGS IMMEDIATELY.

NHTSA ODI 11039237

WHILE DRIVING MY 2011 MERCEDES BENZ E COUPE ON OCTOBER 23, 2017 ON THE HIGHWAY, THE PANORAMA ROOF EXPLODED AND SHATTERED WITH NOTHING HITTING THE ROOF GLASS. IT WAS A TERRIFYING EXPERIENCE AND ALMOST LOST CONTROL OF THE VEHICLE. LUCKILY I NOR MY PASSENGER WERE HURT. I HAVE BEEN READING ONLINE THAT SUCH INCIDENTS ARE HAPPENING QUITE OFTEN. WHAT IS BEING DONE BY THE DEALERSHIPS? THEY ARE TELLING ME THAT REPAIRS ARE NOT COVERED. I ONLY HAVE 31,000 MILES ON THE VEHICLE AND THIS SHOULD NOT BE HAPPENING ON ANY CAR, ESPECIALLY ON A $62,000 DOLLAR CAR.

NHTSA ODI 11039465

TAKATA AIRBAG RECALL

NHTSA ODI 11035366

TAKATA RECALL, IT HAS BEEN AN EXTREMELY LONG TIME TO GET MY AIRBAG REPLACED AND I AM AFRAID OF DRIVING MY CAR BECAUSE OF THE POSSIBILITY OF HAVING THE AIRBAG INFLATE AND HAVE METAL FRAGMENTS DEPLOYED AT MY (DRIVER) OR MY PASSENGERS FACES.

NHTSA ODI 11035376

TAKATA RECALL

NHTSA ODI 11035128

TAKATA RECALL ISSUED FOR BOTH DRIVER AND PASSENGER AIRBAG IN FEB AND MAY 2016 RESPECTIVELY. HAVE RECEIVED MANY NOTIFICATIONS ABOUT THE RECALL BUT LOCAL DEALER MERCEDES BENZ OF DELRAY ALWAYS STATES THAT PARTS ARE NOT YET AVAILABLE. GIVEN THAT IT'S WELL OVER A YEAR SINCE THE INITIAL RECALL NOTICE WAS RECEIVED IT'S QUITE DISTURBING THAT REPLACEMENT PARTS ARE STILL NOT AVAILABLE. BECAUSE OF THE UNSAFE NATURE OF THESE AIRBAGS THIS CAR SITS UNUSED IN MY GARAGE, GETS VERY LITTLE USE AND STILL HAVE TO PAY AUTO INSURANCE FOR A CAR I'M NOT COMFORTABLE DRIVING.

NHTSA ODI 11034591

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. AFTER FUELING THE VEHICLE, THE CONTACT NOTICED A VERY STRONG FUEL ODOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 64,440. *BF UPDATED 7/27/18*JB

NHTSA ODI 11033063

2011 MERCEDES E350. CONSUMER WRITES IN REGARDS TO DRIVER AND PASSENGER SIDE AIRBAG INFLATOR SAFETY RECALLS. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME COMPLETING THE RECALL REPAIR. UPDATED 10/04/2017*JS

NHTSA ODI 11031269

AIRMATIC FRONT AIR STRUT/SHOCK FAILURE. THE FRONT LEFT HAS FAILED ON MY CAR. IT HAPPENED WHILE DRIVING AND A SHORT WHILE AFTER AN ACCIDENT AND THE TWO MAY BE RELATED DUE TO THE BRAKING FORCES PUTTING PRESSURE ON THE FRONT STRUTS. THE FAILURE DID NOT HAPPEN IMMEDIATELY AFTER THE CRASH. HOWEVER, ABOUT A MONTH LATER, OR SO, THE CAR LOWERED AND RED WARNING LIGHT CAME ON WITH A WARNING TO TO "PULL OVER AND STOP DRIVING IMMEDIATELY". I WAS DRIVING NORMALLY, BUT I HAD THE ACCIDENT IN LATE JUNE. ALSO, IN ADDITION THE THE TEMPORAL OCCURRENCE OF MY ACCIDENT, THE STRUTS APPEAR DEFECTIVE JUDGING BY COMPLAINTS ON MERCEDES FORUMS. THIS IS A SAFETY ISSUE BECAUSE THE CAR LOWERS, THE SUSPENSION HITS BOTTOM AND THE TIRES RUB ON THE FENDERS MAKING STEERING IMPOSSIBLE.

NHTSA ODI 11021398

THE FRONT AIR SUSPENSION DROPS (BOTH SIDES AT THE SAME TIME) AT RANDOM TIMES -- SOMETIMES WHILE PARKED AND SOMETIMES WHILE DRIVING. I HAVE SPENT $1,116.53 SO FAR AND HAVE REPLACED THE PRE-FUSE BOX, RELAY, AND VALVE UNIT. THE SAME PROBLEM PERSISTS. THE DEALER AND A PRIVATE REPAIR SHOP ARE STUMPED AS TO WHAT THE PROBLEM IS. SEEMS LIKE A FREQUENT PROBLEM REPORTED ONLINE BY MANY OWNERS AND THAT MB SHOULD TAKE CARE OF THIS FAULTY DESIGN.

NHTSA ODI 11018660

WE RECENTLY FILLED THE GAS TANK WITH FUEL AND NOTICED A STRONG FUEL ODOR AS IF SOMEONE SPILLED GAS ON THE FLOOR IN THE GARAGE. I PROCEEDED TO INVESTIGATE WHERE THE SMELL WAS COMING FROM AROUND THE CAR AND NOTICED THAT IT WAS STRONGEST ON THE PASSENGER REAR OF THE VEHICLE. I CHECKED ON LINE AND NOTICED SIMILAR ISSUES WITH THE FUEL TANK ON OTHER MERCEDES MODELS. I PROCEEDED TO REMOVE THE REAR SEAT AND ACCESS COVER TO THE FUEL TANK "SENDING UNIT OR FUEL PUMP" I'M NOT SURE OF THE CORRECT TERMINOLOGY, AND SURE ENOUGH THERE WAS A PUDDLE OF GAS ON TOP OF THE FUEL TANK APPARATUS. I PROCEEDED TO CAREFULLY SOAK UP THE GAS WITH A RAG AND WHEN I DID I COULD SEE GAS SLOWLY SEEPING OUT OF THE CRACKS ON THE UNIT. I WILL BE TAKING THE VEHICLE TO THE MERCEDES DEALER TOMORROW. I NOTICED THE RECALL DID NOT COVER MY VEHICLE AS IT WAS BUILT IN JULY OF 2010 WHICH IS A FEW MONTHS BEFORE THE 2011 E -CLASS EXTENDED RECALL. I HOPE THE DEALER WILL WORK WITH ME AS I CONSIDER THIS A SERIOUS ISSUE THAT SHOULD BE RESOLVED PROFESSIONALLY AND PROMPTLY.

NHTSA ODI 11015615

TAKATA RECALL MY FRONT AIR SUSPENSION LEAKS ALL THE TIME A LOT

NHTSA ODI 11014859