What 295 owners told NHTSA about the 2011 Mercedes-benz E-class Cabrio

STRONG SMELL OF GASOLINE NOTICEABLE IN THE INTERIOR AND AROUND THE EXTERIOR OF THE VEHICLE WHEN PARKED AFTER A RECENT REFUELING. THERE WAS NOT A GASOLINE SPILL WHEN REFUELING, NOR IS THERE ANY EVIDENCE OF A FUEL SPILL IN THE DRIVEWAY

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I WAS PARKING IN FRONT OF THE DOCTOR'S OFFICE WHEN THE CAR SUDDENLY ACCELERATED VERY FAST, JUMPED THE CURB AND RAN INTO THE WALL OF ONE OF THE EXAMINING ROOMS, INJURING A PATIENT.NO ONE IN THE CAR WAS INJURED BUT THE CAR WAS TOTALED. AIR BGS DID NOT DEPLOY. THIS IS THE SECOND INCIDENT OF SUDDEN ACCELERATION PROBLEMS BUT I MANAGED TO STOP THE CAR BEFORE HITTING ANOTHER CAR ON OUR CHURCH PARKING LOT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SANTA BARBARA AUTO GROUP DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. WHEN THE DRIVER RETURNED TO HER PARKED VEHICLE, THE REAR OF THE VEHICLE WAS CRASHED. THE VEHICLE WAS TAKEN TO A COLLISION CENTER AND THE COSMETIC REPAIRS WERE PERFORMED. AFTERWARDS, THE CONTACT BEGAN TO EXPERIENCE A LEAK ABOVE THE REARVIEW MIRROR. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TAFEL MOTOR COMPANY 4156 SHELBYVILLE ROAD, LOUISVILLE, KY 40207), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INSPECTED BY A SUN ROOF TECHNICIAN WHO DIAGNOSED THAT THE WINDSHIELD WAS DETACHED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE MANUFACTURER ALSO STATED THAT THERE WAS A RECALL FOR A DIFFERENT MODEL VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

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AFTER FILLING MY CAR WITH GASOLINE, I NOTICED A STRONG SWELL OF GASOLINE IN MY GARAGE WHEN I PARKED MY CAR. I HAD NEVER EXPERIENCED THE SMELL OF GASOLINE IN MY GARAGE AFTER FILLING UP MY GAS TANK IN THE PAST. I LEFT THE CAR IN THE GARAGE FOR AWHILE, BUT RETURNED TO A STRONGER SMELL OF GASOLINE. I TOOK THE CAR TO MERCEDES-BENZ OF BEVERLY HILLS IN CALIFORNIA FOR INSPECTION AND DIAGNOSIS. THE SERVICE ADVISOR INFORMED ME THAT THE FUEL FILTER SENSOR WAS BAD, AND IT MAY BE COVERED UNDER THE MANUFACTURE'S FREE RECALL DUE TO A FAULTY FUEL FILTER SENSOR. THE SERVICE ADVISOR INFORMED ME THAT HE HAD NUMEROUS CUSTOMERS WITH CARS NEEDING REPAIR RECENTLY FOR FUEL LEAK RELATED MALFUNCTIONS. HE ALSO STATED THAT HE HAD A CAR WITH A SIMILAR PROBLEM AS MINE BEING WORKED ON THE SAME DAY I BROUGHT MY CAR IN FOR SERVICE. THE SERVICE ADVISOR LATER CALLED ME AND STATED THAT MY CAR WAS NOT COVERED UNDER THE FREE RECALL FOR THE FUEL FILTER SENSOR, AND THAT IT WOULD COST ME $1,100.00 TO REPAIR THE CAR. THE SERVICE ADVISOR ALSO STATED THAT MY CAR WAS NOT COVERED UNDER THE FREE RECALL BECAUSE IT HAS A MEDAL GAS TANK INSTEAD OF A PLASTIC GAS TANK. WHAT DIFFERENCE DOES IT MAKE WHETHER THE GAS TANK IS MEDAL OR PLASTIC IF THE PART IS DEFECTIVE? I CHECKED OUT THIS WEBSITE AND FOUND THAT SEVERAL COMPLAINTS HAVE BEEN FILED FOR THE SAME MALFUNCTION WITH THE FUEL FILTER SENSOR CAUSING GAS TO LEAK. I HAVE BEEN A LOYAL CUSTOMER OF MERCEDES-BENZ FOR THE PAST 12 YEARS (I'VE OWNED TWO MERCEDES-BENZ THUS FAR). I WILL THINK TWICE ABOUT PURCHASING ANOTHER MERCEDES-BENZ IN THE FUTURE IF THEY DO NOT HONOR THE FREE RECALL FOR MY CAR FOR THIS DEFECTIVE PART.

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TL* TAKATA RECALL. THE CONTACT'S FATHER OWNS A 2011 MERCEDES BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF PORTSMOUTH AT 309 PORTSMOUTH AVE, GREENLAND, NH 03840, PHONE NUMBER: (603) 431-8585 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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"TAKATA RECALL" I'VE RECEIVED 2 RECALLS CONCERNING DRIVER SIDE AIRBAG, BUT NO SOLUTION CONCERNING REPAIRS TO MY VEHICLE IN A TIMELY MANNER. I SPENT $66000.00 ON THIS CAR AND IT'S NOT SAFE TO DRIVE AND MY WIFE COMPLETELY FEARS DRIVING THIS CAR.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS CONTACTED AT 309-740-7951 AND CONFIRMED THAT THE VEHICLE WAS NOT ABLE TO BE SERVICED UNTIL THE FALL OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT DID NOT SPEAK TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.

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PASSENGER SEAT HARNESS WENT OUT. NO POWER TO SEAT WILL NOT MOVE SAFETY CONCERN FOR CRASH

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THE FRONT PASSENGER SIDE AIRBAG WAS DEFECTIVE AND NEEDED TO BE REPLACED. THIS IS A MANUFACTURER'S ISSUE AND THE COST OF REPLACEMENT SHOULD BE PAID BY THE MANUFACTURER. THE VEHICLE IS A 2011 WITH 42,000 MILES AND NEVER BEEN IN AN ACCIDENT. ## VIN PASSED ## MERCEDES BENZ E 350 CABRIOLET ##

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I RECENTLY PURCHASED THIS CAR AND FOUND OUT THE NEXT DAY REAR DRIVER SIDE SUSPENSION IS VERY LOW I.E. 10% OF THE TIRE IS HIDING UNDER.

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THE VEHICLE INTERMITTENTLY SHIFTS ITSELF FROM DRIVE TO PARK WHILE MOVING FORWARD WHILE DECELERATING AT SLOW SPEEDS (APPROXIMATELY UNDER 5 MPH.) THERE IS A SUDDEN JERK, AND EVERYONE / EVERYTHING IN THE CAR IS THROWN FORWARD AS THE VEHICLE JUMPS TO A DEAD STOP. THIS IS QUITE DANGEROUS AND FURTHER, CAN PROBABLY CAUSE RAPID DETERIORATION OF THE VEHICLE. THE ISSUE WAS FIRST PRESENTED IN JANUARY 2017 TO THE MERCEDES DEALERSHIP IN RENO, NV WHO COULD NOT DUPLICATE THE PROBLEM, BUT CHARGED ~$140 FOR THE ANALYSIS. THEY STATED THAT THERE WAS NO RECORD WITH MB OF SUCH AN ISSUE. THEY ALSO STATED THAT IF THE ISSUE WAS LATER FOUND AND REPAIRED, THE DEALERSHIP WOULD CREDIT THE EVALUATION COSTS. DURING A TRIP TO SALT LAKE CITY THIS WEEK THE PROBLEM REOCCURRED SEVERAL TIMES AND I SCHEDULED AN APPOINTMENT AT THE SLC MERCEDES DEALERSHIP (KEN GARFF). AT TODAY'S APPOINTMENT (3/29/17), THE ASSISTANT SERVICE MANAGER TOLD ME THAT THEY COULDN'T DUPLICATE THE PROBLEM. HOWEVER, THEY FOUND A DESCRIPTION OF THIS EXACT ISSUE IN THE MB DATABASE AND HAVE A RECOMMENDED FIX. UNFORTUNATELY, THAT FIX IS OVER $800 AND MERCEDES WILL NOT TAKE AND FINANCIAL RESPONSIBILITY FOR REPAIRING THIS, AS IT IS NOT A "RECALL." THIS IS MOST UPSETTING, AS I VIEW THE SUDDEN STOPPING AND TRANSMISSION CHANGE WHILE MOVING AS A SAFETY AND A LONGEVITY ISSUE FOR THE VEHICLE. I AM PLANNING ON TAKING THE VEHICLE IN THIS WEEK TO MB SLC AND HAVING THE PRESCRIBED REPAIRS COMPLETED. FURTHER, I BELIEVE THAT MERCEDES-BENZ SHOULD BE RESPONSIBLE BOTH ETHICALLY AND FINANCIALLY FOR RESOLVING THIS ENGINEERING DEFECT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHEN THE VEHICLE WAS STARTED OR WHILE DRIVING VARIOUS SPEEDS, THE SERVICE SRS AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR FAILED, BUT A REPAIR WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,914.

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TAKATA RECALL. I'VE RECEIVED 3 NOTICES BY MERCEDES BENZ TO REPLACE MY TAKATA AIRBAGS. HOWEVER, MY DEALER SAYS THEY DO NOT HAVE THE PARTS. I'VE CONTACTED THEM REPEATEDLY OVER THE PAST YEAR. MERCEDES BENZ IN CARLSBAD CALIFORNIA STATES THEY CANNOT FIX MY AIRBAGS WITHOUT PARTS AND THEY DO NOT KNOW WHEN THE PARTS WILL ARRIVE. PLEASE HELP GET MY CAR FIXED. I'M AFRAID TO DRIVE IT.

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OIL LEAK AT 90K MIKES

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I HAVE OWNED A 2003, 2005, 2009 AND NOW A 2011 E550 AND EVERY ONE OF THESE CARS CAME WITH THE SAME AIR SUSPENSION PROBLEM. ITS NOT FAIR FOR THE CONSUMERS AND ITS CERTAINLY NOT FAIR FOR ALL MERCEDES BENZ CUSTOMERS. MY MECHANIC TOLD ME THAT THE NOTORIOUS AIR SUSPENSION PROBLEM IS CAUSED BY A LEAK IN THE AIR SHOCK. WHICHEVER AIR SHOCK LEAKS, THATS THE SIDE OF THE CAR THAT WILL LEAN DOWN. MY E550 IS LEANING ON THE FRONT SIDE AND BOTH PASSENGER AND DRIVER SIDE ARE BOTH AFFECTED. I WAS QUOTED 1600$ FOR EACH SHOCK FROM MB, WHICH IS OVER 3200$ WITH ALL THE TAXES. EVERY NIGHT WHEN I PARK THE CAR, I WAKE UP IN THE MORNING WITH THE CAR LEANING DOWN.

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. WHILE DRIVING 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE POWER STEERING PUMP FAILED, WHICH ALLOWED METAL FRAGMENTS INTO THE POWER STEERING HOSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

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TAKATA RECALL. I WAS INFORMED THAT THE DRIVER AND PASSENGER AIRBAGS HAD BOTH BEEN ISSUED A RECALL NOTICE. I CALLED MERCEDES-BENZ OF NAPLES IN NAPLES FLORIDA AND THEY SAID THEY COULD NOT GET REPLACEMENT PARTS. IT HAS BEEN SIX MONTHS AND NO WORD WHEN I MIGHT EXPECT A REMEDY. I WANT AN ANSWER AS TO WHEN I CAN EXPECT REPLACEMENT OF THESE AIR BAGS.

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I OWN THE CAR FOR ABOUT THREE YEARS. SO FAR I HAD TO REPLACE 7 TIRES, MERCEDES IS SAYING THAT THE PROBLEM ARE THE ROADS IN MICHIGAN. THESE TIRES ARE LOW PROFILE TIRES, I DO NOT FILL SAFE TO DRIVE THE CAR. MY UNDERSTANDING IS THAT MANY OWNERS HAVE THE SAME PROBLEM. I GUESS I WAS LUCKY TO BUY TIRE AND WHEEE INSURANCE. I AM 66 YEARS OLD AND HAD MANY CARS BUT I HAVE NOT HAVE THESE KINDE OF TIRE PROBLEMS.

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ELECTRONIC TRANSMISSION : OCT. 29, 2015. MY CAR WAS PARKED IN THE GARAGE. I OPENED THE TAILGATE, PUT SOMETHING INTO THE TRUNK, PUSHED THE ELECTRIC BUTTON AND THE TAILGATE CLOSED. I GOT INTO THE CAR, STARTED THE ENGINE, AND THE TAILGATE POPPED OPEN. I BACKED UP TO CLEAR THE GARAGE, STOPPED THE CAR ON MY FLAT DRIVEWAY, AND PUT THE TRANSMISSION IN PARK. I OPENED THE DOOR, WALKED AROUND TO THE BACK OF THE VEHICLE, PUSHED THE BUTTON AGAIN, AND STOOD THERE WATCHING THE TAILGATE CLOSE, FOR GOOD MEASURE. WHEN IT LOCKED, THE CAR POPPED OUT OF PARK INTO REVERSE (NOT NEUTRAL); DROVE INTO ME AND PINNED ME AGAINST THE BUILDING FRACTURING MY LEFT LEG, UNTIL NEIGHBORS HEARD ME SCREAMING, RAN OUT, GOT INTO THE CAR, AND DROVE IT OFF ME. *TT CONSUMER STATED PERMANENT NERVE DAMAGE TO HIS LEFT FOOT UPDATED 7/13/18*JB *TR

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TAKATA RECALL

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TAKATA RECALL. MERCEDES BENZ (MBZ) SENT LETTER DATED APRIL 2016 NOTIFYING ME OF DRIVER'S SIDE AIRBAG INFLATOR RECALL AND ANOTHER LETTER DATED AUGUST 2016 NOTIFYING ME OF FRONT PASSENGER SIDE AIRBAG INFLATOR RECALL. AS YET I HAVE RECEIVED NO INFORMATION FROM MBZ AS TO WHEN A REPLACEMENT PART WILL EVEN BECOME AVAILABLE, LET ALONE READY FOR INSTALLATION. NEITHER OF THE SUBJECT AIRBAGS HAS DEPLOYED, BUT I AM CONCERNED THAT THIS PROBLEM IS NOT BEING ADDRESSED IN A TIMELY MATTER. IN THE MEANTIME, THIS VEHICLE HAS A POTENTIALLY VERY DANGEROUS PROBLEM.

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AFTER FILLING UP THE GAS TANK, THERE WAS A STRONG FUEL ODOR IN AND AROUND THE VEHICLE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A DEFECTIVE FUEL SENDING UNIT/PUMP TOP COVER.

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