What 516 owners told NHTSA about the 2011 Mercedes-benz C-class Phev

TAKATA RECALL- ITS BEEN MORE THAN 1 YEAR SINCE THE RECALL AND THE MERCEDES BENZ DEALERSHIP IS STILL NOT ABLE TO REPLACE THE FRONT AND PASSENGER AIRBAGS. I DRIVE THIS CAR DAILY... I DON'T THINK THE CONSUMER SHOULD RISK THEIR LIFE IF THERE IS A FAULTY AIRBAG. THERE SHOULD BE SOME OTHER TYPE OF ARRANGEMENTS TO REPLACE THESE FAULT AIRBAGS BY NOW?! THE RECALL NOTICES ARE: 16V081 & 16V363

NHTSA ODI 11030425

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE "CHECK AIR BAGS" MESSAGE APPEARED. THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE. THE LOCAL DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS, 6113 LEMMON AVE, DALLAS, TX 75209, 214-526-8701) INFORMED THE CONTACT THAT HE COULD NOT SCHEDULE AN APPOINTMENT BECAUSE THEY DID NOT HANDLE AIR BAG REPAIRS. THE CONTACT WAS INFORMED THAT PARTS WERE UNAVAILABLE AND THAT HE WOULD RECEIVE A LETTER FROM THE MANUFACTURER WHEN PARTS ARRIVED FOR THE TWO OPEN NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THEY EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR AND RECEIVED THE RECALL NOTIFICATION IN APRIL OF 2016. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

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INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). MERCEDES NOTIFIED ME IN WRITING THAT OUR FRONT DRIVER AND PASSENGER AIRBAGS WERE DEFECTIVE OVER A YEAR AGO IN JUNE, 2016. I THINK IT IS SCANDALOUS THAT MERCEDES HAS NOT REPAIRED THIS DEFECT IN OVER 15 MONTHS. WHAT CAN I DO TO FORCE MERCEDES TO FULFILL THEIR OBLIGATIONS SURROUNDING THIS RECALL? [XXX] *DL

NHTSA ODI 11025010

STEERING COLUMN LOCK FAULTY EIS/ESL CAR WON'T START NUMEROUS COMPLAINTS FROM OTHERS OWNERS. WENT ON BREAK TOOK NAP IN CAR COME BACK 1 HOUR LATER WON'T START.

NHTSA ODI 11022551

2011 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO EXTERIOR LIGHT SAFETY RECALL. *LD THE CONSUMER REQUESTED A STAUS REPORT FOR ODI NUMBERS 10983063 AND 10984235. UPDATED 09/06/2017*JS

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TAKATA RECALL--MY 2011 MERCEDES BENZ C300 HAD RECALLS FOR DRIVER AND ALSO PASSENGER AIRBAGS ON 2/11/16 AND 5/23/16 RESPECTIVELY. CURRENTLY THERE ARE NO REPLACEMENT AIRBAGS AVAILABLE. THANK GOODNESS, MY VEHICLE HAS NOT BEEN INVOLVED IN AN ACCIDENT THAT DEPLOYED THE AIRBAGS. BUT, I DON'T FEEL SAFE IN THE VEHICLE AS THE DEPLOYMENT OF THE AIRBAGS COULD CAUSE DEATH OR SERIOUS INJURY FOR THE DRIVER AND/ OR THE PASSENGER. AS MY CAR IS NOW 6 1/2 YRS OF AGE, I DECIDED TO TRADE IT IN ON A NEW VEHICLE. I WAS GIVEN VERY BAD NEWS THAT BECAUSE THERE WAS NO FIX FOR THE AIRBAGS, I WOULD GET A VERY LOW OFFER FOR MY TRADE IN. IN FACT, THE DEALERSHIP REALLY DIDN'T WANT MY CAR AS A TRADE AT ALL!!

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STEERING WHEEL LOCK MECHANISM FAILURE. IT KEEPS THE CAR FROM STARTING. MY LOCAL DEALER STATED THIS IS A COMMON FAILURE IN MERCEDES. AND THAT THERE SHOULD BE A RECALL ON THESE.

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TAKATA RECALL INCOMPLETE.NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V081 RECALL DATE: FEBRUARY 11, 2016 MANUFACTURER RECALL NUMBER: 2016020003 SUMMARY: CERTAIN MERCEDES-BENZ VEHICLES AND ONE FCA MODEL ARE EQUIPPED WITH DRIVER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON JANUARY 25, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. BASED UPON TAKATA'S INFORMATION TO DATE, TAKATA IS AWARE OF FOUR TEST RUPTURES IN BALLISTIC TESTS OF NON-DESICCATED PSDI-5 INFLATORS. TAKATA IS NOT AWARE OF ANY FIELD INCIDENTS IN WHICH A PSDI-5 INFLATOR HAS RUPTURED, EITHER DESICCATED OR NON-DESICCATED. TAKATA IS TAKING THIS ACTION IN AN ABUNDANCE OF CAUTION, TO ADDRESS ALL OF THE SUBJECT NON-DESICCATED PSDI-5 AIR BAG INFLATORS, DUE TO THE SIMILARITIES OF DESIGN AND MANUFACTURING CHARACTERISTICS FOR THIS TYPE OF INFLATOR USED IN THE U.S. MARKET. DAG IS NOT AWARE OF ANY FIELD INCIDENTS WITH THE SUBJECT TAKATA PSDI-5 INFLATORS. HOWEVER, BASED ON THE INFORMATION ABOVE AND IN AN ABUNDANCE OF CAUTION, DAG WILL CONDUCT A VOLUNTARY RECALL OF THE VEHICLES EQUIPPED WITH SUBJECT TAKATA PSDI-5 INFLATORS IN THE UNITED STATES AS IDENTIFIED BY TAKATA IN THE DEFECT INFORMATION REPORT. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATORRUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULTIN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: ONCE PARTS ARE AVAILABLE CUSTOMERS WILL BE SENT A LETTER ASKING THEM TO GO TO AN AUTHORIZED MERCEDES BENZ DEALER WHO WILL REPLACE THE DRIVER SIDE FRONT AIRBAG OF THE POTENTIALLY AFFECTED VEHICLES. RECALL CAMPAIGN 2016020003 OWNERS MAY CONTACT MERCEDES-BENZ AT 1-877-496-3691. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ALEXANDRIA MERCEDES IN ALEXANDRIA, VA) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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AIR BAGS HAVE NOT BEEN REPLACED ALTHOUGH I CALL REGULARLY TO FIND OUT WHEN REPLACEMENTS ARE AVAILABLE. I LIVE IN A HOT AND HUMID CITY, SO GETTING THE REPLACEMENT IS VITAL.

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HEAT AND AC AIR SENSOR KEEPS GOING OUT EACH YEAR . LAST TWO YEARS THEY REPLACED IT . AC RUMBLE IN HOT WEATHER

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TAKATA RECALL... I CAN'T SEEM TO FIND AN AUTHORIZED MERCEDES DEALERSHIP HERE IN HAWAII THAT HAS THE PARTS TO FIX MY RECALL. I'M AM PREGNANT AND HAVE CHILDREN AND WANT THIS FIXED. I DON'T WANT TO WAIT UNTIL SOMETHING HAPPENS BEFORE IT GETS FIXED . IT WILL BE A BAD ENDING FOR EVERYONE INVOLVED.

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TAKATA RECALL - RECALL WAS ANNOUNCED IN MAY 2016 FOR MY VEHICLE. NEITHER MERCEDES BENZ NOR THE DEALERSHIP WHERE I PURCHASED THE VEHICLE (PARK PLACE) HAS SCHEDULED A REPAIR. IT IS OVER 12 MONTHS PAST THE DATE WHEN THE RECALL WAS ANNOUNCED.

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TAKATA RECALL. AS OF TODAY HAVE NOT HEARD FROM THE DEALER TO SOLVE THE PROBLEM

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF TAMPA IN TAMPA, FLORIDA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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RECALL NOT FILLED

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TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT A STRONG FUEL ODOR WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. WHEN FUELING THE VEHICLE, STRONG FUEL VAPORS LEAKED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CALLED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.

NHTSA ODI 10995556

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE ATTEMPTING TO START THE VEHICLE, AN ABNORMAL SMOKE ODOR WAS PRESENT. THE VEHICLE WAS TOWED TO INSKIP MERCEDES, LOCATED AT 1557 BALD HILL ROAD, WARWICK, RI 02886, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SIGNAL ACQUISITION MODULE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,282.

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MY REAR LEFT TAIL LAMP LIGHTS WAS GOING DIMMER AND NOW IT DOES NOT WORK I CHECKED WIRES AND ONE LOOKS LIKE IT'S BURNING ...I'M NOT SURE

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE KEY WAS TURNED OVER IN THE IGNITION. THE DEALER (CARLTON MOTORCARS, 2446 LAURENS RD, GREENVILLE, SC 29607, (864) 213-8000) DIAGNOSED THAT THE ELECTRONIC EMISSIONS SWITCH NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS TO CHECK TO DETERMINE WHEN A DEALER COULD SCHEDULE THE RECALL REPAIRS THE APPROXIMATE FAILURE MILEAGE WAS 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/22/17*LJ *CN

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I HAVE A ERROR MESSAGE ON MY CAR ABOUT MY AIRBAG ALSO I HAVE CALLED ABOUT RECALL ON THEM SEVERAL TIMES AND THEY KEEP TELLING ME WHEN THEY GET ALL THE RECALLS AND PARTS IN THEY WILL DO A MASSIVE REPAIR THIS HAS BEEN GOING ON FOR 1 LAST 18 MONTHS

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS CONTACTED (SILVER STAR MERCEDES-BENZ 3905 AUTO MALL DR, THOUSAND OAKS CA, 91362 805-356-3067) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/03/17*LJ *JS

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THEY WERE WAITING FOR NHTSA TO APPROVE THE REPLACEMENT PARTS AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.....UPDATED 06/21/17 *BF *JS

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ABOUT 5 MONTHS AGO I SMELLED A STRONG ODOR OF GAS FUMES OMITTING FROM MY CAR WHILE I WAS DRIVING ON THE FREEWAY. I LIVE IN SOUTHERN CALIFORNIA WHERE THE WEATHER GETS EXTREMELY HOT. I BROUGHT MY CAR IN TO GET CHECKED OUT AT A LOCAL MECHANIC SHOP ON 12/23/2016 AND IT TURNS OUT THAT THE FUEL TANK WAS CRACKED AND LEAKING FUEL. I LOOKED ON THE NHTSA DATABASE AND FOUND A RECALL REPORTED ON 12/03/2012 REGARDING A FUEL FILTER LEAK AS MENTIONED BELOW. NHTSA CAMPAIGN NUMBER: 12V557000 MANUFACTURER MERCEDES-BENZ USA, LLC. COMPONENTS FUEL SYSTEM, GASOLINE SUMMARY MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2011-2012 S400, S550, S550 4MATIC, S63 AMG, C300, C300 4MATIC, E350, GLK350, GLK350 4MATIC, CL550 4MATIC, AND CL63 AMG VEHICLES I MANUFACTURED FROM APRIL 18, 2011, THROUGH JULY 12, 2011. DUE TO AN IRREGULARITY STEMMING FROM THE MOLDING PROCESS OF THE FUEL FILTER FLANGE, THE FUEL FILTER FLANGE MAY CRACK WHEN OPERATED IN HIGH TEMPERATURES. ALTHOUGH THE RECALL WAS SPECIFICALLY FOR MERCEDES BENZ C300 MANUFACTURED IN 2011, I BELIEVED IT SHOULD ALSO EXTEND TO THE PREVIOUS YEAR; 2010. IM REPORTING THIS TO SEE IF ANY OTHER CARS HAD THE SAME EXACT ISSUE AS WHAT WAS DESCRIBED ABOVE. I BELIEVE THIS IS A DEFINITE FIRE RISK ESPECIALLY TO THOSE LIVING IN VERY HOT LOCATIONS SUCH AS SOUTHERN CALIFORNIA. I WOULD LIKE TO KNOW IF THE RECALL COVERS MY CAR AND IF SO I WOULD LIKE TO GET REIMBURSED FOR THE SERVICES I PAID TO THE MECHANIC SHOP. THANK YOU.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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