Home · 2011 Mercedes-benz C-class Phev · Complaints

What 516 owners told NHTSA about the 2011 Mercedes-benz C-class Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (516)Crash / fire / injury (25)Airbags (269)Suspension (62)Fuel system (51)Body & structure (50)Electrical system (46)Steering (35)Lights (21)Brakes (13)Engine (11)Transmission & drivetrain (10)

Newest first · 516 complaints · page 16 of 21

Nov 9, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ANAHEIM (5395 E LA PALMA AVE, ANAHEIM, CA 92807 (714) 777-1900) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11045015

Nov 8, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH JOHN SISSON MOTORS (470 WASHINGTON RD, WASHINGTON, PA 15301) WHO STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11044563

Nov 7, 2017Airbags

TAKATA RECALL. I RECEIVED THE NOTICE IN THE MAIL REGARDING THE AIRBAG PROBLEM. I WENT TO THE WEBSITE AND DETERMINED THIS CAR IS AFFECTED. I CONTACTED THE DEALER AND WAS TOLD THERE ARE NO PARTS AVAILABLE, NOR DID THE DEALERSHIP HAVE ANY IDEA WHEN THERE MIGHT BE PARTS. RECALL ISSUED FEBRUARY 2016. PARTS STILL NOT AVAILABLE FROM MERCEDES BENZ FOR RECALL REPAIR? THIS IS CRAZY! HOW CAN THERE BE A RECALL FOR 18+ MONTHS AND THERE ARE STILL NO PARTS?

NHTSA ODI 11044054

Nov 7, 2017Airbags

TAKATA RECALL

NHTSA ODI 11044160

Nov 7, 2017Airbags

TAKATA RECALL MERCEDES BENZ HAS NOT REPLACED MY DRIVER AND PASSENGER SIDE AIRBAGS. IT' HAS BEEN OVER A YEAR SINCE THE RECALL WAS ISSUED.

NHTSA ODI 11044184

Nov 7, 2017Airbags

TAKATA RECALL MANUFACTURER CONTINUES TO BE UNABLE TO COMPLETE THE RECALL REPAIR

NHTSA ODI 11044297

Nov 6, 2017SteeringTransmission & drivetrainAirbags

NO NO FIX

NHTSA ODI 11043672

Nov 6, 2017Airbags

TAKATA RECALL I HAVE ASKED AT LEAST 5 TIMES AT THE DEALER AND CALLED THE CORP. OFFICE 3 TIMES TO HAVE MY AIRBAGS REPLACED. I AM NERVOUS DRIVING MY CAR ALL THEY SAY IS THEY DO NOT HAVE THE REPLACEMENT AND NOTHING THEY CAN DO, NOW TAKATA IS DECLARING BANKRUPTCY AND MERCEDES OFFERS NOTHING.

NHTSA ODI 11043934

Nov 6, 2017AirbagsSeat belts

MY 2011 C-300 HAS TWO RECALLS PENDING FOR BOTH AIR BAGS (DRIVER AND PASSENGER). I HAVE BEEN COMPLAINING TO MBUSA FOR OVER 2 YEARS TO HAVE THEM REPLACED. TO THIS DAY 11/06/2017 MBUSA HAD MADE NO ATTEMPT TO CONTACT ME OR PROVIDE A SOLUTION. THE REAR SEAT-BELTS LOCKUP ON PASSENGERS AND RATCHET DOWN CONSISTENTLY WITH LITTLE MOVEMENT THEREBY REQUIRING THE PASSENGERS TO UNFASTEN THEIR BELTS AND RIDE WITHOUT THE SEAT BELT BEING FASTENED. I PURCHASED THE VEHICLE NEW AND BOTH PROBLEMS HAVE BEEN EXISTING FROM THE PURCHASE DATE MARCH 2011

NHTSA ODI 11043957

Nov 6, 2017Airbags

"TAKATA RECALL" I HAVE BEEN WAITING FOR THE RECALL ALMOST TWO YEARS. TAKATA AND MERCEDES ARE NOT TAKING ANY ACTION.

NHTSA ODI 11043966

Nov 6, 2017Airbags

TAKATA RECALL ON AIRBAGS. I HAVE REACHED OUT TO THE LOCAL MERCEDES BENZ DEALER BENTONVILLE AR 72712 BUT DEALER SAYS THEY CAN ONLY CALL WHEN THEY GET THE PARTS TO REPLACE. THEY HAVE NOT CALLED ME ALMOST FOR LAST 12 MONTHS. I DON'T KNOW WHAT TO DO NEXT. PLEASE ADVISE. THE CAR IS NOT REPLACED WITH THE NEW AIR BAGS. IT STILL RUNNING ON THE ORIGINAL DEFAULTED AIRBAGS.

NHTSA ODI 11044002

Nov 5, 2017Airbags

TAKATA RECALL. I HAVE BEEN TRYING FOR OVER A YEAR TO GET THE AIRBAGS REPLACED. MY LOCAL DEALER , FORT MYERS MERCEDES - BENZ CONTINUALLY TELLS ME THEY DO NOT HAVE THE REPLACEMENT PARTS BUT THAT I SHOULD NOT DRIVE THE CAR. I HAVE NO CHOICE BUT TO DRIVE THE CAR AS THEY WON'T PROVIDE ME WITH A LOANER AND I CANNOT AFFORD TO RENT ANOTHER CAR WHILE MAKING PAYMENTS ON THIS CAR.

NHTSA ODI 11043407

Nov 5, 2017AirbagsSeat belts

TAKATA RECALL

NHTSA ODI 11043580

Nov 4, 2017Airbags

TAKATA RECALL - DEALER STATES REPLACEMENTS ARE STILL NOT AVAILABLE

NHTSA ODI 11043227

Nov 4, 2017Airbags

TTAKATA RECALL: NOTHING HAS HAPPENED WITH MY VEHICLE BECAUSE I DON'T DRIVE IT MUCH. I AM AFRAID. WHY?. BECAUSE FOR ALMOST TWO ( 2 ) YEARS NOW, CUSTOMERS HAVE BEEN WAITING ( AND MOST ARE DRIVING THEIR CARS FREQUENTLY) FOR A " FIX " FOR THE DANGEROUS PROBLEM, TO NO AVAIL. WHEN DO WE GET JUSTICE. NHTSA SHOULD PRESSURE TAKATA AND MERCEDES BENZ TO FIX THIS PROBLEM. WHAT AYE YOU WAITING FOR-DEATHS TO INNOCENT PERSONS?. PLEASE THIS PROBLEM NEEDS TO BE RESOLVED.

NHTSA ODI 11043251

Nov 4, 2017Airbags

"TAKATA RECALL" IS DRIVING WITH A DEATH SENTENCE

NHTSA ODI 11043262

Nov 4, 2017Airbags

CANNOT REACH ANY DEALER TO FIX TO RECALLS ON MY CARE RECALL 1 : NHTSA RECALL NUMBER , 16V081 , SUMMARY: CERTAIN MERCEDES-BENZ VEHICLES AND ONE FCA MODEL ARE EQUIPPED WITH DRIVER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON JANUARY 25, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. 2ND RECALL NHTSA RECALL NUMBER 16V363 SUMMARY CERTAIN MERCEDES-BENZ VEHICLES ARE EQUIPPED WITH PASSENGER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON MAY 16, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. BASED UPON TAKATA'S INFORMATION TO DATE

NHTSA ODI 11043263

Nov 4, 2017Airbags

TAKATA RECALL. I CONTACTED THE DEALER (MERCEDES BENZ OF SOUTH BAY) MORE THAN 1 YEAR AGO AND THEN AGAIN ON NOVEMBER 3, 2017. I WAS INFORMED THAT THEY STILL DO NOT HAVE THE REPLACEMENT PART.

NHTSA ODI 11043331

Nov 3, 2017Airbags

TAKATA RECALL, NO AIRBAGS ARE AVAILABLE FOR RECALL REPLACEMENT FROM LOCAL DEALER.

NHTSA ODI 11042890

Nov 3, 2017Airbags

I WAS CONTACTED YEARS AGO ABOUT THIS AND NO ONE HAS THE REPLACEMENT YET. I ONLY HAVE ONE VEHICLE, SO I WILL NEED A LOANER TOO.

NHTSA ODI 11042902

Nov 3, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF MEMPHIS, 5389 POPLAR AVE, MEMPHIS, TN 38119 (901) 345-6211) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11043031

Nov 3, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED W.I. SIMONSON MERCEDES-BENZ AT (855) 677-2690 (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403) WHERE IT WAS CONFIRMED THAT THE PARTS WOULD BE AVAILABLE IN SPRING OF 2018. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11043053

Nov 2, 2017Airbags

IT HAS BEEN ALMOST TWO YEARS STILL NO REPLACEMENT, THEY SAY THAT THE AIR BAGS ARE BACK ORDERED.

NHTSA ODI 11042758

Nov 1, 2017Airbags

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER (VITI MERCEDES IN TIVERTON, RI) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11041992

Nov 1, 2017Airbags

TAKATA RECALL. MY AIR BAG RECALL HAS BEEN GOING ON FOR ALMOST 2 YEARS, BUT NOTHING HAS BEEN DONE ABOUT IT. I HAVE ASKED THE DEALERSHIP AND THEY SAID THE REPLACEMENT AIR BAGS ARE NOT AVAILABLE.

NHTSA ODI 11042219

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Working with the data? Download all 516 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Mercedes-benz C-class Phev verdict →