What 516 owners told NHTSA about the 2011 Mercedes-benz C-class Phev

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (MERCEDES-BENZ OF JACKSON (5397 1-55N, JACKSON, MS 39206) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11050975

MY 2011 MERCEDES C 300 HAS A FAILED IGNITION LOCK THE CAR STOP ON ME IN THE MIDDLE OF THE NIGHT, I HAD TO HAVE A TOW TRUCK TO PICK IT UP AND TOW TO SHOP $$$ AND I BEGIN TO DO SOME RESEARCH THERE ARE SO MANY CARS WITH THE SAME PROBLEM THIS NEED TO BE ON THE RECALL LIST AND ALSO IT IS VERY EXPENSIVE TO REPAIR PLEASE HELP

NHTSA ODI 11051110

ON 11/25/2017 AT 1550 HOURS, I MADE MULTIPLE ATTEMPTS TO START MY VEHICLE. THE KEY WOULD TURN BUT THE VEHICLE WOULD NOT START. THE SWITCH LIGHTS WERE OPERATING. HOWEVER, THE WHEEL WOULD NOT TURN AND THE GEAR WAS STUCK. THE BATTERY WAS CHECKED AND IT WAS FULLY OPERATIONAL. THE TOW TRUCK COMPANY MADE MULTIPLE ATTEMPTS TO RECHARGE THE CAR WITH NO SUCCESS. MY CAR WAS TOWED FROM DC TO DUMFRIES, VA (HOME). ON 11/27/2017 AT APPROXIMATELY 0721 HOURS. MY VEHICLE WAS TOWED FROM MY HOUSE TO THE ALEXANDRIA MERCEDES-BENZ SERVICE CENTER. MERCEDES GAVE ME A LOANER CAR. AT 0945 HOURS, I RECEIVED A CALL FROM THE MERCEDES-BENZ SPECIALIST AND HE SAID THE ISSUE IS THE STEERING LOCK. WHICH IS A NORMAL PROBLEM WITH THESE VEHICLES. I WAS TOLD THE PRICE WOULD BE $1,628. MY VEHICLE HAS NEVER HAD ANY ISSUES AND I KEEP MY MAINTENANCE AND EVERYTHING ELSE UP TO DATE. MERCEDES-BENZ SHOULD RECALL ALL VEHICLES THAT HAVE THIS ISSUE.

NHTSA ODI 11048596

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF STEVENS CREEK, SAN JOSE, CA, 408-983-5220) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11048709

HAVE RECEIVED COMMUNICATIONS FROM MERCEDES BENZ, BEGINNING MAY 2016, STATING PROBLEM WITH AIR BAGS WHICH COULD CAUSE INJURY AND EVEN DEATH. HAVE CALLED MERCEDES BENZ U.S.A. SEVERAL TIMES AS WELL A LOCAL DEALER AND ANSWER CONTINUES TO BE "PARTS ARE NOT AVAILABLE YET". SHOULD I DISCONTINUE USE OF THIS VEHICLE BASED ON THEIR WARNING OF INJURY AND EVEN DEATH?

NHTSA ODI 11048736

TAKATA RECALL MANUFACTURER (MERCEDES DEALER) IS UNABLE TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER BECAUSE THE PART(S) IS/ARE NOT AVAILABLE. MERCEDES DEALER IS NOT ABLE TO PROVIDE ANY DATE WHEN THE PART WOULD BE AVAILABLE.

NHTSA ODI 11048428

"TAKATA RECALL" I'M STILL WAITING AS OF NOVEMBER 20, 2017 TO HEAR BACK ON WHEN MY RECALLED DRIVER AIRBAG CAN BE SERVICED. RECALL NUMBER16V081

NHTSA ODI 11047375

TAKATA RECALL- NHTSA RECALL #16V363 AND MANUFACTURER RECALL # 2016070003 ACTIVE RECALL SINCE MAY 25, 2016. NO REMEDY YET AVAILABLE. UNSAFE TO OPERATE VEHICLE. MANUFACTURER HAS NOT ADDRESSED THIS IN A TIMELY MANNER.

NHTSA ODI 11047484

TAKATA RECALL SINCE MAY 2016 OR EARLIER, I HAVE BEEN FOLLOWING UP WITH DEALER AS TO WHEN THE DEFECTIVE AIRBAG THAT POSE A PERSONAL SAFETY RISK WILL BE REPLACED. BUT ALMOST A YEAR AND HALF LATER, DEALER STILL STATES THAT NO AVAILABLE PARTS ARE AVAILABLE FOR REPLACEMENT. A LOT OF OTHER CARS OF OTHER MAKES AND MODELS HAVE ALREADY BEEN REPLACED BUT MINE STILL HAS NOT YET. IN THE MEANTIME, THERE IS NO SCHEDULE EVEN AS TO WHEN THIS WOULD BE FIXED. SHOULDN'T THERE BE A DEADLINE? IN THE MEANTIME, I AM STILL TAKING SAFETY RISK EVERYDAY AND IT IS HARD TO SELL THE CAR.

NHTSA ODI 11047600

I RECEIVED A RECALL NOTICE A LONG TIME AGO (AS MUCH AS 2 YEARS OR MORE?). I KEEP CHECKING WITH THE DEALER ONLY TO BE TOLD THEY HAVEN'T RECEIVED REPLACEMENT AIRBAGS. I DON'T LIKE THE SAFETY IMPLICATIONS AS WELL AS THE POSSIBLE IMPACT ON THE VALUE OF MY CAR. WHAT CAN BE DONE TO EXPEDITE REPLACEMENT?

NHTSA ODI 11047277

TAKATA RECALL. IN MAY 2016, I RECEIVED A NOTICE FROM MERCEDES BENZ THAT MY CAR IS AFFECTED BY THE RECALL. I HAVE WRITTEN AND CALLED MERCEDES BENZ USA AND MY DEALER A NUMBER OF TIMES SINCE THEN AND THEY TELL ME THAT THEY DO NOT HAVE THE REPLACEMENT AIR BAGS YET. THEY SAY THEY ARE WAITING ON NHTSA TO GET MANUFACTURERS TO GET THE REPLACEMENTS MADE AND OUT TO THE AUTO DEALERS. NOW THAT TAKATA FILED BANKRUPTCY, MANUFACTURING THE AIRBAGS HAS BECOME MORE OF A PROBLEM. IT IS HARD TO UNDERSTAND HOW A PROBLEM WITH THE AIRBAGS STARTED IN 2013, EXPANDED GREATLY IN 2014/2015, AND THE CONSUMER IS STILL NOT ABLE TO GET THE RECALLED AIRBAGS REPLACED. CORPORATIONS MUST BE HELD RESPONSIBLE. I SEE A LOT OF DOCUMENTS ABOUT THIS, BUT IT SEEMS LIKE VERY LITTLE IS GETTING DONE TO GET THE AIRBAGS REPLACED IN A TIMELY MANNER. WHEN CAN MY FAMILY EXPECT TO GET THE REPLACEMENT AIRBAGS INSTALLED AND BE SAFE RIDING IN OUR CAR?

NHTSA ODI 11047237

WE ARE A SMALL FAMILY OWNED CAR LOT THAT HAS BEEN IN BUSINESS SINCE 2005. WE SOLD A 2011 MERCEDES C300 TO A NICE YOUNG COUPLE LAST WEEK. AFTER ONLY HAVING IT LESS THAN 24 HOURS, THE CUSTOMER CALLED STATING THE VEHICLE WILL NOT START. SAID WENT TO START THE VEHICLE IN THE MORNING AND THE STEERING WHEEL WAS LOCKED AND CAR WOULD NOT START. THE LIGHTS & RADIO TURNED ON BUT IT HAD A MESSAGE ON DASH TO REMOVE KEY FROM IGNITION. WE HAD TO CALL A TOW COMPANY TO TOW IT TO THE MECHANIC AND PUT THEM IN A LOANER CAR. LATER THAT DAY I STARTED DOING SOME RESEARCH AND REALIZED MANY MANY OTHERS ARE HAVING THIS SAME EXACT ISSUE AND IT IS COSTING THEM $1600-$1800 TO HAVE THE ESL & EIS REPLACED. IT IS INSANE HOW MANY OF THE SAME ISSUE HAVE BEEN RECOGNIZED AND REPORTED YET THERE IS NO ACTIVE RECALL ON THIS VERY DANGEROUS, EXPENSIVE ISSUE WITH ON A CAR THAT MANY PEOPLE CAN ONLY DREAM ABOUT HAVING! I WILL ATTACH THE LINK ALSO THAT I FOUND THE OTHERS HAVING THE SAME ISSUE. HTTP://WWW.CARPROBLEMZOO.COM/MERCEDESBENZ/C300/STEERING-COLUMN-PROBLEMS.PHP

NHTSA ODI 11046044

TAKATA RECALL I REC'D THE RECALL PAPERS AND NOTIFIED MERCEDES OVER THE PAST YEAR AND 1/2 BUT I KEEP GETTING TOLD THEY ARE ON "BACK ORDER" THEY STILL HAVEN'T CONTACTED ME TO REPLACE THE AIRBAGS. ALSO HEARD MERCEDES SAID THEY AREN'T GOING TO REPLACE BECAUSE THEIR AIRBAGS ARE NOT AFFECTED

NHTSA ODI 11046146

TAKATA RECALL. UNABLE TO GET AIR BAGS REPLACED AS OF 11.13.17- NOT AVAILABLE

NHTSA ODI 11045818

TAKATA RECALL

NHTSA ODI 11045832

TAKATA RECALL FAILURE TO PROVIDE TIMELY SOLUTION

NHTSA ODI 11045289

TAKATA RECALL I CONTACTED THE MERCEDES DEALERSHIP IN MODESTO CA AND WAS TOLD THAT THE PART TO REMEDY THIS RECALL IS NOT AVAILABLE YET! I RECEIVED A NOTICE IN YESTERDAY'S MAIL THAT TAKATA IS FILING BANKRUPTCY AND FOLLOWED THE INSTRUCTIONS ON THE CARD. NOTHING HAS HAPPENED AT THIS TIME BUT MY FEAR IS WHAT CAN HAPPEN BECAUSE WE HAVE BEEN WAITING SO LONG ALREADY.

NHTSA ODI 11045321

TAKATA INFLATORS. RECEIVED A RECALL NOTICE ON IN APRIL 2016. CHECKED WITH MERCEDES DEALERSHIP A FEW DAYS AGO, AND AFTER ALMOST TWO YEARS THEY STILL DO NOT HAVE THE REPLACEMENT PARTS. THEY SAID I WILL RECEIVE A LETTER FROM MERCEDES ONCE THEY HAVE THE PARTS.

NHTSA ODI 11045353

TAKATA RECALL. I CONTINUE TO CALL MERCEDES TO REPLACE THE AIRBAG AND THEY CONTINUE TO COMMUNICATE THAT THERE IS NO ETA AT THIS TIME FOR REPLACING THE AIRBAG WHICH MEANS THERE'S A PENDING STATUS PART REPLACEMENT. WHAT CAN I DO AT THIS POINT? I'M AN ACCIDENT WAITING TO HAPPEN IN MY OPINION. NO ACCIDENT HAS HAPPEN YET BUT WHO WANTS TO WAIT FOR IT TO HAPPEN!

NHTSA ODI 11045115

TAKATA RECALL- STILL NOT REPLACED!

NHTSA ODI 11045156

IN MAY 2016 I RECEIVED NOTICE OF A PENDING AIRBAG RECALL ON OUR 2011 MERCEDES C300. IN TALKING TO MERCEDES TODAY THEY WILL GIVE NO TIMELINE FOR THE AIRBAG REPLACEMENT., JUST THAT IT IS STILL PENDING. HOW MUCH LONGER MUST I WAIT AND WORRY ABOUT AN AIRBAG THAT MIGHT KILL ME! THANKS FOR YOUR HELP.

NHTSA ODI 11045163

TAKATA RECALL-- DEALERSHIP HAS BEEN UNABLE TO GET THE PARTS TO COMPLETE THE RECALL SERVICE

NHTSA ODI 11045196

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE CHECK ENGINE, AIR BAG, TRACTION CONTROL, AND LEFT SIDE MARKER WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOM MASANO MERCEDES-BENZ (815 LANCASTER AVENUE, READING, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 100,642. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11044985

TAKATA RECALL, CAN'T GET THIS FIXED.

NHTSA ODI 11044980

TAKATA RECAL CURRENTLY ACTIVE DUTY MILITARY AND THIS IS MY ONLY CAR AND GETTING STATIONED OVERSEAS BUT CAN'T SHIP IT BECAUSE OF THE RECALLS THAT ARE ON IT FOR ALMOST TWO FREAKING YEARS!!!! SEEING THAT SOME OF THE AIR BAGS ARE GETTING FIXED BUT CALLED DEALERSHIPS ALL THROUGH OUT TEXAS AND EVERYONE SAYS IT WILL BE MONTHS IF NOT YEARS TO GET THE RECALL FIXED. CALLED CORPORATE TO SEE IF THEY CAN HELP ME OUT AND NOPE STILL NOTHING. NOW I AM STUCK LEAVING MY CAR IN AMERICA WHERE ILL BE PAYING FOR A CAR THATS USELESS BECAUSE IT WON'T BE GOING WITH ME SINCE THIS RECALL IS TAKING SO LONG. WAY TO HELP THE MILITARY OUT

NHTSA ODI 11045007