What 34 owners told NHTSA about the 2011 Kia Optima Hybrid

The contact owns a 2011 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11627468

The contact owns a 2011 Kia Optima Hybrid. The contact stated while driving 50-60 MPH, there was smoke coming out from underneath the hood of the vehicle. The check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where the engine was cleaned and the spark plugs were replaced; however, the failure recurred while driving. The contact was able to pull into a parking lot and park the vehicle. The vehicle was towed to the residence. The vehicle was then towed to the local dealer and failed to restart. The dealer informed the contact that the vehicle could not be serviced because it was out of warranty. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and to Kia Campaign Number: SC200. The manufacturer was not notified of the failure. The failure mileage was approximately 131,000.

NHTSA ODI 11596463

The contact owns a 2011 Kia Optima Hybrid. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the message "Stop Vehicle" was displayed. The contact stated that the vehicle had stalled and shut off on several occasions. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 30,000.

NHTSA ODI 11584874

The contact owns a 2011 Kia Optima Hybrid. The contact stated while the vehicle was parked, after starting the vehicle, the steering wheel became stiff. The “Steering Assist Fault” messages were displayed. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear had failed. The dealer was contacted for a second opinion, but a diagnostic test was not performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11582463

The contact owns a 2011 Kia Optima Hybrid. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11557251

WHILE DRIVING (IN FORWARD MOTION), WITHOUT ANY PRESSURE BEING APPLIED TO EITHER THE BRAKE OR PARKING BRAKE, THE VEHICLE BEGINS TO SLOW ITSELF RAPIDLY LOSING ACCELERATION.; A RUMBLE CAN BE HEARD THERE IS CONSISTENT BEEPING NOISE AND THE VEHICLE BEGINS TO VIBRATE SLIGHTLY. A YELLOW TRIANGLE WITH AN EXCLAMATION POINT AND THE WORDS CHECK BRAKE APPEARS IN THE DRIVERS DISPLAY; ATTEMPTS TO ACCELERATE INCREASES THE RPMS BUT THE VEHICLE CONTINUES TO SLOW RAPIDLY. NOT IDLE AS IF IT WERE NOT IN GEAR, BUT JUST AS IF THE DRIVER WAS BREAKING SUDDENLY. THE ONLY KNOWN METHOD OF CORRECTING THIS IS TO TURN THE VEHICLE OFF AND RESTART IT. HOWEVER, THIS STOPS WORKING AS A SOLUTION AFTER A FEW DAYS AND THE PROBLEM PERSISTS. WHEN THE VEHICLE RESTARTS YOU CAN FEEL THE BRAKE PEDAL RELEASE. THIS HAS OCCURRED RANDOMLY AT LEAST 20 TIMES IN THE PAST BEFORE UNTIL EVENTUALLY IT COULD NOT BE DRIVEN AT ALL. AT SPEEDS RANGING FROM 25 MPH ON NEIGHBORHOOD STREETS TO 70 MPH ON BUSY FREEWAYS. I SINCERELY FEAR THAT IF NOT CORRECTED IT WILL LEAD TO A (POTENTIALLY FATAL) VEHICLE COLLISION. I ALSO TOOK THE VEHICLE TO A NEAR-BY KIA DEALER SERVICE DEPARTMENT IN CA. AFTER MONTHS THE CAR WAS RETURNED AND IT CONTINUED TO HAVE THE SAME ISSUE WITHIN A DAYS. THEY WERE UNABLE TO DIAGNOSE OR DUPLICATE THE MALFUNCTION AS ALSO. I HAVE VIDEO OF THIS AS WELL. THIS NEEDS TO IMMEDIATELY BE CORRECTED AND THE TECHNICIANS NEED TO KNOW WHAT THE PROBLEM IS AND HOW TO FIX IT RATHER THAN EXPERIMENTING ON OWNERS VEHICLES FOR MONTHS OR WEEKS TO THEN RETURN IT WITHOUT RESOLUTION. WHY SHOULD I OR ANY OTHER KIA OWNER BEAR THE BURDEN OF THESE UNNECESSARY COSTS, INCONVENIENCE, AND EXTREMELY UNSAFE CONDITIONS. KIA NEEDS TO RESPOND I AM SURE OTHERS HAVE EXPERIENCED THIS SAME ISSUE AND SHOULD COME FORWARD IMMEDIATELY FOR THE SAFETY AND WELL BEING OF ALL. *TR

NHTSA ODI 11232147

MY ACTIVE AIR FLAPP SYSTEM IS DEFAULTING AND TRANSMISSION GOING OUT. NOT TO MENTION THE HESITATION WHEN ACCELERATING

NHTSA ODI 11204091

MY 2011 KIA OPTIMA HYBRID HAD AN ENGINE FAILURE, CAR KEPT STALLING SO BOUGHT A 300 DOLLAR BATTERY. WELL THE CAR STALLED AGAIN WHILE DRIVING, TOOK IT TO THE KIA SERVICE CENTER JUST TO TELL ME THE ENGINE WAS BLOWN. THERE'S BEEN SEVERAL CONSUMER COMPLAINTS ABOUT ENGINE FAILURE ON THESE VEHICLES SO WHATS TAKING LONG TO RECALL THESE ENGINE MISHAPS. CALLED CUSTOMER CARE AND WAS INFORMED WITH NO HELP WHATSOEVER. SEVERAL CONSUMERS HAVE COME OUT OF POCKET FOR THESE NEGLECTED ENGINE FAILURES AND NOTHING IS BEING DONE.

NHTSA ODI 11203947

TOOK MY CAR TO THE DEALER IN CAMP SPRINGS, MARYLAND TO HAVE AN ANALYSIS DONE AND TO INSTALL A NEW AIR BAG RECALL FROM DMV. ONE OF THE ISSUES WAS TO CHECK MY FLUIDS AND TO SEE WHY MY CAR HESITATES AND MAKES A CLANKING NOISE AFTER DRIVING A PERIOD OF TIME. NOW, IT DIDN'T HAPPEN ALL THE TIME. JUST WHEN IT WAS DRIVEN FOR A FEW HOURS STRAIGHT. ONE OF THE DEALERS SERVICE REP REPORTED THAT THE ENGINE WAS BURNING OIL. AFTER READING THE REPORT, I WOULD CONSTANTLY CHECK THE OIL. WHEN I FIRST NOTICE THE CLACKING NOISE, I WOULD CHECK THE OIL. THERE WAS PLENTY OF OIL IN THE CAR, HOWEVER, MY COOLANT CONTAINER WAS LOW. PURCHASED COOLANT FOR THE VEHICLE. A MONTH LATER, THE CONTAINER WAS ALMOST EMPTY AGAIN. APPARENTLY, THE COOLANT WAS LEAKING INTO THE ENGINE. NOW I HAVE AN ENGINE PROBLEM.

NHTSA ODI 11196419

ECU MALFUNCTION CAUSING MISFIRE IN CYLINDER ONE RESULTING IN IGNITION COIL MELTING AND AND CAUSING ELECTRICAL FIRE IN ENGINE BAY WHILE IN MOTION ON LOCAL STREET. VEHICLE IS NOW INOPERABLE.

NHTSA ODI 11195506

OUR CAR BEGAN EXHIBITING A CLACKING NOISE WHEN DRIVING THAT WOULD WORSEN WITH ACCELERATION. WITHIN 1-2 DRIVES, IT QUICKLY PROGRESSED TO BE QUITE LOUD AND CONSTANT, SO WE TOOK IT TO OUR LOCAL DEALERSHIP. WE WERE INFORMED THAT OUR ENGINE HAD THROWN A ROD AND WOULD NEED TO BE COMPLETELY REPLACED. WE ARE JUST OUTSIDE THE 100,000 MILE WARRANTY AND BOUGHT THE CAR BRAND NEW IN 2012 (YES, THE YEAR AFTER THE MODEL DATE, TAKING ADVANTAGE OF THE PRICE BREAK IN BUYING OLD STOCK), SO IT IS STILL A FAIRLY YOUNG ENGINE TO BE HAVING THIS PROBLEM. IT APPEARS OTHER NON-HYBRID KIA AND HYUNDAI MODELS FROM THE SAME YEAR ARE HAVING THE SAME PROBLEM AND HAVE BEEN RECALLED, BUT NOTHING ON THE HYBRID VEHICLES, DESPITE THAT WE WERE ALSO TOLD THIS HAS BEEN A COMMON PROBLEM.

NHTSA ODI 11191408

ENGINE MISFIRE IN CYLINDER # 1. THE ENGINE BEGAN TO SMOKE, CHECK ENGINE (P0301) ILLUMINATED. IGNITION COIL WAS MELTED NOW CAR DOES NOT START. ENGINE FAILURE. THIS HAPPENED ON A SHORT TRIP TO THE STORE LIMPED THE CAR BACK HOME. KIA REFUSES TO RECALL THIS OPTIMA ENGINE BECAUSE ITS A HYBRID ALTHOUGH IT HAS FAILED AND HAS BEEN RECALLED ON MULTIPLE SAME YEAR KIA OPTIMAS DUE TO METAL DEPOSITS IN THE ENGINE FROM FACTORY.

NHTSA ODI 11182680

THERE'S A CLUNKING IN THE STEERING . FROM WHAT I'VE FOUND ON THE FORUMS THIS IS A COMMON PROBLEM . IT APPEARS TO BE A PLASTIC COUPLER IN THE STEERING MOTOR THAT DETERIORATES CAUSING A METAL ON METAL GRINDING. I NOTICED THIS WHILE TURNING AT AT STREET CORNERS OR CHANGING LANES ON HIGHWAY. NHTSA NUMBER: 10090941. THIS APPARENTLY HAS BEEN REPORTED BEFORE . WANTED TO MAKE SURE MY INFO WAS INCLUDED .

NHTSA ODI 11163367

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 KIA OPTIMA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SMITHTOWN KIA (726 MIDDLE COUNTRY RD, ST JAMES, NY 11780, (631) 724-8008) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11131492

THE ENGINE HAS EXPERIENCED WHAT OTHER KIA ENGINES HAVE. ENGINE OIL WAS EITHER BLOCKED OR RAPIDLY BURNT UP, CAUSING THE ENGINE TO SPIN A ROD BEARING, THUS NEEDING A NEW ENGINE. LUCKILY I STOPPED DRIVING IMMEDIATELY, PREVENTING A FIRE; AS HAS HAPPENED IN OTHER KIA VEHICLES. SADLY, KIA IS REFUSING TO WARRANTY OR RECALL THE HYBRID ENGINES, EVEN THOUGH MANY ARE EXPERIENCING THE SAME ISSUES.

NHTSA ODI 11128768

TL* THE CONTACT OWNS A 2011 KIA OPTIMA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SMITHTOWN KIA (726 MIDDLE COUNTY RD, ST JAMES, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AS THE CONTACT WAS CONCERNED WITH DRIVING A VEHICLE WITH A SAFETY DEFECT. THE CONTACT STATED THAT THE MANUFACTURER OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11120364

WHILE DRIVING, THE ENGINE BEGAN MAKING A LOUD CYCLICAL KNOCKING SOUND. WE HAD IT TOWED TO THE LOCAL KIA DEALER WHOSE REPORTED DIAGNOSIS WAS "CHARACTERISTIC OF ROD BEARING FAILURE" AND WE WERE INFORMED THAT THE ONLY REMEDY WAS TO HAVE THE ENGINE REPLACED. INFORMED BY LOCAL DEALER THAT KIA HAD DECLINED THE CLAIM TO HAVE IT REPLACED AND THAT THE ONLY COURSE OF ACTION WAS TO TAKE IT UP WITH KIA CONSUMER AFFAIRS. AFTER MULTIPLE CONVERSATIONS WITH KIA CONSUMER AFFAIRS (INCLUDING A 2 WEEK TIME LAPSE DURING WHICH THEY WOULD TAKE OUT CALLS BUT NOT NOTIFY US OF DECISIONS MADE UNLESS WE CALLED THEM), WE WERE FINALLY INFORMED THAT EVEN THOUGH ALL OTHER 2011 KIA OPTIMAS HAD BEEN RECALLED UP TO 125,000 MILES, FOR "ROD BEARING FAILURE" AND THUS HAD THEIR ENGINES REPLACED, OUR 2011 KIA OPTIMA WAS NOT COVERED FOR ROD BEARING FAILURE BECAUSE IT WAS A HYBRID. THEY WOULD NOT ASSIST IN ANY WAY WITH REPLACING THE ENGINE EVEN THOUGH THIS IS A WELL DOCUMENTED ISSUE WITH KIA OPTIMAS. THE LOCAL DEALER OFFERED A USED ENGINE FOR THE WHOPPING PRICE OF $5474.17 WITH NO WARRANTY OR TO REBUILD THE ENGINE WITH PARTS THEY WOULD HAVE TO ORDER FROM KOREA FOR A WHOPPING TOTAL OF $5710.75. THE LATTER OPTION WOULD INCLUDE A 12,000 MILE WARRANTY BUT WOULD REQUIRE A LENGTHY WAIT ON THE PARTS TO ARRIVE FROM KOREA. EVIDENTLY, KIA DOES NOT KEEP NEEDED PARTS IN THE ENTIRE UNITED STATES WHICH SOUNDS SKETCHY AT BEST. AFTER MUCH DELIBERATION AND AGONY, WE WILL SELL THE CAR FOR SCRAPS. WE CANNOT RISK SPENDING ALMOST $6000 ON A CAR AND COOPERATION THAT WE NOW HAVE VERY LITTLE FAITH IN. WE WILL NEVER OWN A KIA AGAIN.

NHTSA ODI 11119469

DRIVING ON RAMP TO I10 IN CHANDLER AZ , SUDDENLY I'VE LOST POWER ON THE CAR, NO WARNING LIGHTS ON OR ANY SOUND HEARD .I COAST TO THE EMERGENCY LINE AND TRY TO START THE ENGINE AGAIN BUT NOTHING HAPPENED. AAA TOW THE CAR TO KIA DEALER AND THEY SAID THE ENGINE IS SEIZED. ONLY 64000 MILES . NO WARNING LIGHTS ON , NO ENGINE CHECK LIGHT ON .

NHTSA ODI 11094133

TL* THE CONTACT OWNS A 2011 KIA OPTIMA HYBRID. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE AND EXPERIENCED A LOSS OF ENGINE POWER. THE VEHICLE WAS TOWED TO CROWLEY KIA (223 BROAD ST, BRISTOL, CT) WHERE THE ENGINE WAS DEEMED DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

NHTSA ODI 11075073

CAR STALLED ALL OF SUDDEN WITH SHUDDER ON ROUTE 7 IN VIRGINIA AND THEN IMMEDIATELY WAS YAKEN INTO PARKING LOT FOR SAFETY REASONS. IN TRYING TO PARK CAR WOULD NOT SHUT OFF. THE CAR WAS ON FOR ABOUT FIFTEEN MINUTES THEN RANDOMLY STOPPED. AFTER ANOTHER TEN MINUTES CAR WOULD NOT START AND THEN RANDOMLY STARTED. CAR WAS ASAP DRIVEN WITH ENGINE SHUDDER BACK TO HOME DRIVIEWAY AND PARKED FOR SAFETY. CAR NOW AGAIN WOULD NIT SHUT DOWN AND KEPT RUNNING. ON BITH TIMES WHILE CAR REFUSED TO SHUT DOWN THE GAUGE SHOWED CEHCK ENGINE EPS LIGHT AND INDICATED THAT CAR NEEDS TK BE PUT IN PARK MODE EVEN THOUGH CAR WAS JN PARK MODE. GEARBOX WOULD NOT SHIFT AND CAR DID NOT RECOGNIZE LOWER GEAR MODES AS IT KEPT SAYING CAR IS NOT IN P. DEALER WAS CONTACTED AND THEY SAID THEY WERE CLOSED DUE TO WEEKEND. WILL NOW NEED TO TOW THE CAR AS IT WILL NOT START SINCE PREVIOUS INABILITY TO SHUTOFF PROBABLY HAS KILLED BATTERY.

NHTSA ODI 11061074

WHILE DRIVING ON THE HIGH WAY THE ENGINE STARTED MAKING A KNOCKING SOUND AND THEN THERE WAS A BURNING SMELL AND THE CAR WOULD NOT ACCELERATE THEN THE CAR SHUT OFF. I WAS FORCED TO SWITCH LANES AND GET OFF THE NEAREST EXIT.

NHTSA ODI 11051611

TL* THE CONTACT OWNS A 2011 KIA OPTIMA HYBRID. THE CONTACT STATED THAT THE ENGINE SEIZED WHILE DRIVING 60 MPH. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE EMERGENCY LANE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE MADE A VERY LOUD KNOCKING NOISE AND SOUNDED LIKE SOMETHING WAS DRAGGING FROM THE BOTTOM OF THE VEHICLE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN UNKNOWN KIA DEALER IN IRVINE, CA. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE TORN DOWN TO DETERMINE WHAT CAUSED THE FAILURE. THE TECHNICIAN DIAGNOSED THAT THE FAILURE WAS DUE TO A ROD BEARING AND THERE WERE METAL SHAVINGS IN THE OIL PAN; HOWEVER, THE VEHICLE WAS FREE OF SLUDGE. THE MANUFACTURER WAS CONTACTED. BECAUSE THE CONTACT WAS THE THIRD OWNER OF THE VEHICLE, THE VEHICLE WOULD NOT BE REPAIRED FOR FREE. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE WAS IDENTICAL TO A PREVIOUS UNKNOWN RECALL. THE VEHICLE HAD A 100,000 MILE WARRANTY, WHICH WAS NO LONGER VALID. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11016266

MY ENGINE DID EXACTLY AS THE RECALL ON THE NON-HYBRID ENGINES. LOST OIL PRESSURE, OIL INDICATOR CAME ON, CHECK ENGINE LIGHT CAME ON AS ENGINE SEIZED ON HIGHWAY DURING DRIVING. DEALERSHIP REFUSING TO INCLUDE MY CAR ENGINE IN RECALL BECAUSE OF HYBRID -EVEN THOUGH IT HAS A GAS ENGINE. KIA CORPORATE CONTACTED AND STATED THEY WERE WILLING TO "WORK SOMETHING OUT" WITH IT IF DEALERSHIP WILL CONTACT THEM. I CANNOT GET DEALERSHIP TO DO THIS YET. LIKELY LEGAL COUNSEL WILL HAVE TO BE CONTACTED. INSURANCE ADJUSTER ALSO COMMENTED DEFECTIVE PART LIKELY CAUSE. GOOD THING I DID NO HAVE CARDIAC ISSUE -HAD TO WAIT IN HEAT ON HIGHWAY DURING SUMMER MORNING FOR TOW TRUCK AFTER SUDDEN ENGINE FAILURE IN TRAFFIC WHILE EXITING ON TO THE HIGHWAY. ALSO FORTUNATE THE CARS BEHIND ME DID NOT HIT ME CAUSING MORE DAMAGE OR PERSONAL INJURY. STILL TRAUMATIC EXPERIENCE.

NHTSA ODI 11005850

WHEN DRIVING MY KIA, AS I APPROACH A STOP AND THE AUTOMATIC TRANSMISSION DOWNSHIFTS, THE CAR WILL LURCH FORWARD - ALMOST AS IF A CAR IS HITTING US FROM BEHIND. IT IS FORCEFUL AND HAPPENS FREQUENTLY. NOW, AFTER ONLY 5 YEARS OF OWNERSHIP, THE CAR HAS SERIOUS TRANSMISSION PROBLEMS. IT IS NO LONGER SAFE TO DRIVE ON THE STREETS.

NHTSA ODI 10992076

TL* THE CONTACT OWNS A 2011 KIA OPTIMA HYBRID EQUIPPED WITH MICHELIN PRIMACY MXV4 TIRES, SIZE: P215/55R/17 93B (NA). WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT OBSERVED THAT THE FRONT DRIVER'S SIDE TIRE WAS COMPLETELY FLAT. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER LANE TO REMOVE THE TIRE. ROADSIDE ASSISTANCE WAS CALLED AND ASSISTED THE CONTACT WITH REPLACING THE TIRE ON THE FRONT DRIVER SIDE WITH THE SPARE TIRE. DUE TO THE FAILURE OCCURRING IN A CONSTRUCTION ZONE, THE VEHICLE HAD TO BE DRIVEN TO A SAFE ZONE. THE VEHICLE WAS TAKEN TO A FRED BEANS FORD OF MECHANICSBURG DEALER LOCATED ON 6320 CARLISLE PIKE, MECHANICSBURG, PA 17050 WHERE IT WAS DIAGNOSED THAT THE TIRE EXPERIENCED A PREMATURE BLOW OUT. THE DEALER ALSO STATED THAT THE RIM NEEDED TO BE REPLACED. THE TIRE WAS NOT REPLACED. THE MANUFACTURER WAS CALLED AND INFORMED THE CONTACT THAT THE TIRE COULD BE REPLACED; HOWEVER, THE REPLACEMENT OF THE RIM WAS AT THE OWNER'S EXPENSE. THE MANUFACTURER ALSO INSTRUCTED THE CONTACT TO MAIL IN THE DEFECTIVE PARTS ALONG WITH PICTURES, RECEIPTS, AND OTHER SUPPORTING DOCUMENTS. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

NHTSA ODI 10991653