What 235 owners told NHTSA about the 2011 Ford Ranger

I received a letter from FORD identifying my Ranger as in need of an airbag replacement under recall, for free installation and parts. I called the only Ford dealer in town, Capitol Ford, Santa Fe, NM, and was told they were unable to replace my airbag because they did not have the parts for it and did not know when they would get the parts. That was about 4 years ago. Recently, I called the same FORD dealer and made an appointment via a text message to get the airbag replaced under recall. When I took my Ranger in for service at the time arranged, the dealer did not give me any paperwork or receipt or work order. The service dept. personnel just asked for my keys and agreed that I would wait in the lobby. After 2 hours I asked the service personnel whether my airbag had been replaced and a staff member informed me that I would need to leave it all day to get the airbag replaced. I was not prepared to wait all day for this, so I informed this person I needed to reschedule the air bag replacement appointment. He then told me he would not give me my Ranger until I agreed not to request Capitol Ford to replace my airbag, he said I had to agree to take it to another dealer for airbag replacement. I then said I was calling the police to report he stole my vehicle. Only then did he agree to return my Ranger to me. Then, I called the Ford manufacturer and recounted these events. The representative called Capitol Ford to make an appointment for me for the airbag replacement while I waited on the line. After waiting, the rep returned to the line and informed me the dealer refused to make an appointment for said airbag replacement and hung up. I have not heard back from the manufacturer and that was last week. I received no documentation, receipt, or work order from Capitol Ford when I dropped off my Ranger for service as described above.

NHTSA ODI 11744306

I'm looking to buy this truck from a private sale. If I do, and the recall has not been completed, will the manufacturer still fix it for free?

NHTSA ODI 11670841

HIGH BEAM LIGHTS FAILED ON, THE HI-LO BEAM SWITCH IN TURN, HAZARD, WIPER COMBO SWITCH LATER OVERHEATED, BURN UP, SMOKE IN CABIN CAUSING COMPLETE LOSS OF LAMPS, WIPERS AT NIGHT IN RAIN. CLEARLY A COMMON ISSUE BASED ON WEB. IF YOU ARE GOING TO SEND FULL LOAD CURRENT WITH NO CONTROL RELAYS FORCE A HIGHER STANDARD ON DESIGN MARGINS AND AND MTTF. YOU HAVE (4) HEAD LAMPS ON A CAR NO REASON A DESIGN SHOULD BE ALLOWED TO CAUSE ALL (4) TO FAILURE. FORCE MULTIPLE RELAYS, MODULES, AND CONTACTS, WIRING CIRCUITS AND FUSES. ALSO FIX THE BLINDING HEADLIGHT ISSUES. I SEE ALMOST NO DIFFERENCE BETWEEN LO AND HI BEAMS ON NEW CARS AND SEE SPOTS FOR 30 SECONDS AFTER PASSING CARS ON LO. SET STANDARDS AND FORCE CERTS ON EVERY NEW HEAD LIGHT DESIGN. DOT/NHTSA SHOULD BE LIABLE FOR ANY CRASHES RELATED TO BEING BLINDED WITH HEADLIGHTS

NHTSA ODI 11618410

The contact owns a 2011 Ford Ranger. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the dealer wanted to charge the contact to complete the repair because the air bag was deployed. The contact stated that prior to the recall appointment, he had a crash with a deer which deployed the driver's side front air bag. The contact stated that he was driving at approximately 20 MPH during the impact. The contact stated that the deer crashed into the passenger side of the vehicle and only cracked the passenger side front headlight. The contact stated that the dealer was unwilling to complete the recall. The manufacturer was not made aware of the issue. The failure mileage was approximately 235,000. Parts distribution disconnect.

NHTSA ODI 11604223

The contact owns a 2011 Ford Ranger. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed, and the contact was informed that the air bags needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer informed the contact that the system needed to be reset. While driving, the air bag warning light illuminated. The vehicle was taken back to the local dealer where it was diagnosed and determined that the air bag module needed to be replaced. The vehicle was repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 161,484.

NHTSA ODI 11532929

The airbags did not deploy during accident. I was injured. No, the problem was not reproduced or confirmed by dealer or independent service center yet. The vehicle was inspected by police. There were no prior warnings.

NHTSA ODI 11523837

Took my 2011 Ford Ranger to the local dealer for the mandatory airbag and knee plate replacement pick up the vehicle they gave me paperwork saying the parts have been replaced happened to be working under the dash yesterday and found that parts were not replaced bolts were missing whether or not they removed anything or not I would doubt it and highly doubt that the airbags were replaced being as the main structural replacement wasn't replaced as the repair order says it was obviously there's a fraud involved here because the dealers claiming they repair the car per a safety recall and didn't or did a half-ass job and replace some parts or not all I don't really know is I'm not taking apart the steering column to get to the airbags but I do know that the knee plate which was should have been replaced and the repair order says was was not which makes me believe nothing was replaced I had issues right from the get-go trying to get this repair done now to find out it was fraud so I am now driving a 2011 Ford Ranger that is most likely as dangerous as it was before the airbags were supposedly replaced this needs to be looked into but I will not go back to that dealer especially after what I found I have paper documentation claiming they did the work but didn't please advise and investigate

NHTSA ODI 11508157

My vehicle has a safety recall the dealership refuses to repair and the manufacturer has been no help.

NHTSA ODI 11505835

The spare tire fell off the vehicle, including the hoist, while driving down the road. The frame crossmember holding the hoist is rotted through, with virtually no other rust anywhere else on the body and frame. Yes, you can come see it at any time. I have not bothered taking it to a dealership. Since no property damage occured, I did not call the police. Unable to find a replacement crossmember- this vehicle is now out of service, as only the bumper and bed mounts are holding the rear frame together.

NHTSA ODI 11495059

The faulty airbag is unable to be replaced due to Ford not being able to get replacement parts. It puts me at risk every day that I drive it because if I got into an accident and the airbag deploys, it can project metal shards into my body which can be life threatening or even cause death.

NHTSA ODI 11489070

Takata recall. The contact owns a 2011 Ford Ranger. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was contacted and was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11486673

Takata recall. The contact owns a 2011 Ford Ranger. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11481413

Made several attempts with Ford Dealership to remedy the recall without success.

NHTSA ODI 11475550

I live in Florida. It has been 15 months since Ford notified me that a second airbag needed replacing. I have not heard from them since then. This is not what I would consider a timely replacement. The truck is a 2011 and I'm 73 years old. I feel the Ford is trying to run out the clock on my repair.

NHTSA ODI 11471337

The contact owns a 2011 Ford Ranger. The contact received notification of NHTSA Campaign Number: 19V001000 (Air Bags) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The local dealer and Earnhardt Ford (7300 W Orchid Ln, Chandler, AZ 85226:(480) 893-0000) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect on NHTSA Campaign Number: 19V001000 (Air Bags). VIN tool confirms parts not available on NHTSA Campaign Number: 21V158000 (Air Bags).

NHTSA ODI 11466744

Ford has failed to make a remedy available for a safety recall from 14 months ago

NHTSA ODI 11466126

The contact owns a 2011 Ford Ranger. The contact stated that on two separate occasions, the front bumper detached from the vehicle without incident. The first time the failure occurred, the contact noticed the failure before entering the vehicle. The contact placed the bumper into the bed of his truck and drove to the dealer where he had the bumper re-attached. Despite the repair, the failure occurred again and also discovered that the bumper was only repaired with duct tape. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 77,983.

NHTSA ODI 11458629

Recall was issued almost a year ago (March 25, 2021). This is a potential life-threatening defect and apparently Ford still does not have the parts needed to effect the fix.

NHTSA ODI 11455021

Takata recall. The contact owns a 2011 Ford Ranger. The contact received a notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11449897

I was notified in April 2021 that there was a safety issue with the driver side airbag. The notification stated that when parts were available Ford Motor Company would send me a letter to contact the dealer to have the repairs made. I have contacted my dealer at various times and the parts are still not available. I believe that the manufacturer has exceeded a reasonable amount of time for the repair. I have not experienced a failure. Mar 25,2021 Manufacturer Recall Number21S12 NHTSA Recall Number21V158 Recall StatusRecall Incomplete, remedy not yet available Summary DRIVER AIRBAG INFLATOR REPLACEMENT

NHTSA ODI 11435155

2011 FORD RANGER. CONSUMER WRITES IN REGARDS TO NHSTA AIR BAG SAFETY RECALL. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL WERE UNAVAILABLE.

NHTSA ODI 11434633

Takata recall. The contact owns a 2011 Ford Ranger. The contact received a notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part for the recall repair was unavailable. The contact had received a call from the dealer and was informed that the parts were available. After dropping off the vehicle, the contact called the dealer to check on the status of the vehicle and the contact was informed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ODI 11425109

HI, I BOUGHT MY 2011 FORD RANGER SPORT AT A CAR DEALERSHIP. I HAVE HAD IT FOR 3 YEARS, AND I PAY $340 A MONTH IN PAYMENTS. THE COMPANY THAT SOLD ME THE TRUCK IS NETAUTOMOBILE. IT WAS APPROX $18,000. I STILL OWE A LOT OF MONEY ON THIS TRUCK. I FOUND OUT THAT THE TRUCKS FRAME IS RUSTED BADLY, AND THERE IS NO WAY TO FIX THIS. I TAKE GOOD CARE OF MY TRUCK, AND LOVE TO DRIVE IT. IT HONESTLY NEEDS TO BE RECALLED AND FIXED. AFTER LOOKING ONLINE THERE ARE MORE AND MORE PEOPLE COMPLAINING ABOUT THE SAME ISSUE. CAN YOU PLEASE HELP? THANK YOU SHELLY GUERRERO 336 OAK AVE WOOD DALE, IL 60191

NHTSA ODI 11415325

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE NOT YET MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. When the Ranger pax airbag bomb was revealed I simply did not carry any pax until the pax airbag was replaced. Now I get the news that the driver airbag is also a bomb. And parts are not yet available. Why did DOT/NHTSA not order Ford to disable the airbag system until the recall could be completed? I'm supposed to drive around with an armed lethal explosive device, known to be fatal if activated, in the middle of my steering wheel until Ford gets around to replacing it. Am I missing something or are you guys all nuts? I wonder if you would please let me know how many additional people have died since you issued the recall on 2021-03-25 because you did nothing to stop it'.

NHTSA ODI 11414937

TL* THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT AN UNDISCLOSED SPEED, THE HEADLIGHTS, TAILLIGHTS, AND HORN BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 11V352000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. WASHINGTON FORD LOCATED AT 507 WASHINGTON ROAD, WASHINGTON, PA 15301 AND THE MANUFACTURER WERE CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 11355192