What 235 owners told NHTSA about the 2011 Ford Ranger

I'VE CONTACTED EMPIRE FORD OF ABINGDON VIRGINIA TWICE BY PHONE: ONCE ON AUGUST 27TH AND AGAIN ON AUGUST 28TH 2019, AND WENT IN PERSON TO THE DEALERSHIP ON THE 25TH OF SEPTEMBER 2019 AND PHYSICAL HANDED THEM MY VEHICLE REGISTRATION TO GET THIS RECALL TAKEN CARE OF. AS OF YET, JULY 2020, I HAVE HAD NO HELP GETTING MY RECALL FIX, AND YET, FORD CONTINUES TO FLOOD MY MAIL BOX WITH 'URGENT RECALL' MAIL. EITHER THIS IS NOT AN URGENT RECALL OR FORD MOTOR COMPANY DOES NOT CARE ABOUT MY SAFETY; OR MAYBE THE DEALERSHIP IN GENERAL DOES NOT CARE ABOUT MY SAFETY. PLEASE ADVISE, OR AT LEAST GET FORD MOTOR COMPANY TO STOP THE HARASSING RECALL MAIL.THANKS

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I WAS DRIVING ON A STRAIGHT ROAD. THE FRONT WHEEL ON DRIVERS SIDE FELL OFF CAUSING THE TRUCK TO ROLL GOING AIRBORNE AND LANDING UPSIDE DOWN IN A CREEK DOWN A 20 FT EMBANKMENT. THE AIRBAG WAS RECALLED AND REPLACED AT A LOCAL FORD DEALER. THE AIRBAG DID NOT DEPLOY. LAST THING I REMEMBER WAS GENTLY TAPPING MY BRAKE. *TR

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BARTLESVILLE, OK. FORD MOTOR CO. REFUSED TO COME GET MY TRUCK FOR REPAIR. I HAVE NO INSURANCE ON IT BECSUSE I CAN'T AFFORD IT NOW. ON MY NOTICE IT STATED THAT ITS FREE OF CHARGE ANYWAY. EVEN TOWING. WHAT DO I NEED TO DO ? IT WAS THE SERVICE MANAGER THAT TOLD ME NO ..

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WHEN TURNED IT OFF THERE WAS FIRE UNDER THE HOOD. PUT FIRE OUT WITH WATER TRUCK WILL NOT RUN OR MOVE. *TR

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TL* THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000(AIR BAGS). THE VEHICLE WAS TAKEN TO NEW BRIGHTON FORD 1100 SILVER LAKE RD NW, NEW BRIGHTON, MN 55112 TO HAVE THE RECALL SERVICED. THE CONTACT STATED THAT AFTER THE VEHICLE WAS RETURNED, THE TABS USED TO SECURE THE PASSENGER AIR BAG PANEL WERE NOT SEALED. THE CONTACT BROUGHT THE VEHICLE BACK TO THE DEALER WHERE A MECHANIC WAS SENT TO PROVIDE THE REPAIR HOWEVER, NO REPAIR WAS PERFORMED. THE DEALER NOTIFIED THAT MANUFACTURER WHO STATED THAT THEY WOULD PLACE AN ORDER FOR A NEW PART TO FIX THE ISSUE WHICH WAS STILL PENDING. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 61,400.

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MY PASSENGER DOOR KEEPS OPENING WHEN I HIT THE LITTLEST BOMB AND WHEN-MAKE IT A RIGHT HAND TURN THE DOORS ARE NOT IN A LINE FOR SOME REASON BOTH PASSENGER AND DRIVER DOORS ARE MOVING OUT OF THE LINE NOT SURE WHAT'S GOING ON WITH MY VEHICLE PLEASE HELP I HAVE NEVER HAD AN ACCIDENT THAT WOULD MAKE TO BE ABLE TO DO THIS I HAD A SMALL PLEASE CAR SLIDE INTO ME IN THE REAR BUT I ONLY LEFT A SMALL BUMP I DON'T THINK IT WOULD MAKE MY DOORS MOVE OUT OF ALIGNMENT COULD YOU PLEASE HELP WITH THIS PROBLEM

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DOOR OPENED WHILE DRIVING STRAIGHT DUE TO FAULTY LATCH ASSEMBLY MADE OF PLASTIC. DOOR WAS CLOSED AND THERE WERE NO INDICATORS OF IT BEING AJAR UNTIL IT OPENED AT 35 M.P.H. ON A BUSY ROADWAY.

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2011 FORD RANGER COULD BE RELATED TO FORD'S SAFETY RECALL NO. 11C18. : ON 09-06-19, DURING NIGHT TIME, A CO-WORKER FOLLOWING THIS VEHICLE REPORTED TO THE OWNER THAT ALL REAR TAIL LIGHTS; BRAKE LIGHTS, AND EMERGENCY FLASHERS HAVE STOPPED WORKING. ON-09-07- 2019, THE FUSES WERE CHECKED AND APPEAR TO BE GOOD. BACK UP LIGHTS WORK AND ALL DASH LIGHTS AND LIGHTS TO THE VEHICLE FRONT WORK. THE VIN FOR THIS 2011 TRUCK APPARENTLY IS NOT PART OF THE RECALL EVEN THOUGH IT SOUNDS LIKE IT COULD BE THE SAME PROBLEM. THE VEHICLE WILL BE TAKEN TO A FORD DEALER THE WEEK OF 09-09-2019 FOR REPAIR.

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TL* THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OXMOOR FORD (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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WORKING ON FRIENDS PU. 2.3L COMPLAINT STICKY THROTTLE. TURNING THROTTLE BY HAND AT JUNCTURE OF THROTTLE CABLE SHOWS OBVIOUS STICKING. DISCONNECT CABLE, STILL STICKS. CAREFUL OBSERVING REVEALED INTERFERENCE POINT BETWEEN THROTTLE ATTACHMENT AND UNRELATED LIFTING METAL IMMEDIATELY UNDERNEATH. FIX WAS TO IMPACT INTERFERING METAL VIA SOCKET EXTENSION AND HAMMER.

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TAKATA RECALL: I HAVE BEEN TRYING TO GET MY PASSENGER AIRBAG REPLACED SINCE THE RECALL CAME OUT IN FEBRUARY AND I HAVE BEEN BLOWN OFF 3 TIMES BY THE DEALERSHIP. THE FIRST TIME I CALLED I WAS TOLD BY A SERVICE DEPT. REP THAT THEY HAD TO ORDER THE PARTS IN MARCH AND TO CALL BACK IN 5 WEEKS IF THEY DID NOT CALL ME. AT THE BEGINNING OF MAY I CALLED AND I WAS TOLD THEY HAD NO RECORD OF ME CALLING AND TALKING TO ANYONE AT THE DEALERSHIP. THEY ONCE AGAIN TOOK MY INFORMATION AND I TALK WITH A MARISSA. AGAIN I WAS ASKED TO CHECK BACK IN A MONTH IF I WAS NOT CONTACTED. LAST WEEK I CONTACTED THE DEALERSHIP AGAIN AND ONCE AGAIN I WAS TOLD THAT NOBODY HAD ORDERED THE PARTS. THIS TIME SOMEONE NAMED CARLA TOOK MY INFORMATION AND SET UP AN APPOINTMENT TO COME INTO SURPRISE FORD DEALERSHIP AT 7AM TO GET MY TRUCK FIXED ONLY TO FIND OUT FROM THEM THAT I WAS NOT IN THE SYSTEM AND NO PARTS WERE ORDERED. THEY TOLD ME THAT THEY HAVE A SERVICE CENTER IN FLORIDA ANSWER THE PHONES WHEN THEY ARE BUSY AND THEY NEVER SET UP ANYTHING. NOW ALMOST 6 MONTHS AFTER THE RECALL I HAVE YET TO GET ANY ACTION DONE ON MY TRUCK NOT FROM MY PART. THIS IS REALLY A MESSED UP SYSTEM AND A WASTE OF MY TIME FOR NOTHING. SOMETHING SHOULD BE BROUGHT AND DONE TO THIS DEALERSHIP AND OTHERS IF THEY OPERATE THIS WAY. IT COMES ACROSS AS THOUGH THEY DON'T CARE ABOUT THE RECALL UNTIL IT IS TOO LATE.

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TAKATA RECALL. AFTER RECEIVING A RECALL NOTICE I PROMPTLY WENT TO MY LOCAL FORD DEALER (ANDY SHAW FORD IN SYLVA, NC) IN FEBRUARY 2019. AFTER MORE THAN A MONTH THEY TOLD ME TO COME IN AND THEY WOULD TAKE CARE OF IT. I CONTINUE TO RECEIVE RECALL NOTICES, ALMOST THREE MONTHS AFTER THEY SAID IT WAS REPAIRED (3/28/19). HOW DO I GO ABOUT DETERMINING WHETHER THE AIRBAG WAS ACTUALLY REPLACED OR NOT?

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CALLED DEALER (SUNSHINE FORD-NEWBURG,NY) AND GOT AN APPOINTMENT FOR 3/19/2019, BUT THEY CANCELLED BECAUSE THE BAG DIDN'T ARRIVE. I WAS TOLD I WOULD BE NOTIFIED WHEN THEY RECEIVED ONE. I GOT A SECOND NOTICE IN APRIL AND CALLED SUNSHINE BACK. THEY AGAIN SAID THEY WOULD CALL WHEN THE BAG ARRIVED. I GOT A POSTCARD FROM FORD, SO I CALLED AND EXPLAINED MY SITUATION. I WAS PUT ON HOLD WHILE THEY TRIED TO CALL THE DEALER. THEY TRIED TWO TIMES WHEN I WAS HOLDING BUT NO ONE ANSWERED. I WAS TOLD THEY WOULD CALL ME WHEN THEY SPOKE WITH SUNSHINE, THAT WAS 5/21, I STILL HAVEN'T HEARD. NOW I RECEIVED A NOTICE FROM NY STATE DEPT. OF MOTOR VEHICLES TELLING ME IT IS URGENT. WHAT MORE CAN I DO?

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TL* THE CONTACT OWNS A 2011 FORD RANGER. WHILE DRIVING AT ANY SPEED, THE TURN SIGNALS, TAIL LIGHTS, HAZARD WARNING INDICATOR, AND FLASHERS FAILED TO OPERATE WITHOUT WARNING. THE FAILURES RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO COURT STREET FORD (815-306-0491, LOCATED AT 558 WILLIAM R LATHAM SENIOR DR, BOURBONNAIS, IL 60914) AND REPAIRED. THE CONTACT DID NOT PROVIDE DETAILS OF THE DIAGNOSIS AND THE PARTS THAT WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 62. *TR

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TL* THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD (420 CABOT ST, BEVERLY, MA 01915, (978) 922-0059) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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WHEN SCHEDULING A RECALL FOR THE AIRBAG I WAS TOLD MY LOCAL DEALER WOULD NOT HAVE THE PART FOR 3 TO 4 WEEKS AND WAS TOLD TO TRY ANOTHER DEALER 15 MILES AWAY. FORD PUT ME ON A LIST AT THE LOCAL DEALER. THE RECALL(19S01 /NHTSA RECALL 19V-001) THAT I RECEIVED STATES BOTH THE DRIVER AND PASSENGER WILL BE REPLACED, THEY ARE ONLY REPLACING THE PASSENGER AIRBAG AND THAT A LOANER VEHICLE CAN BE PROVIDED FOR FREE. THE RECALL ALSO STATES DO NOT DRIVE YOUR VEHICLE UNTIL THE RECALL REPAIR HAS BEEN COMPLETED. FORD WAS NOT WILLING TO ISSUE A LOANER VEHICLE UNTIL MY LOCAL DEALER WAS ABLE TO OBTAIN THE REQUIRED PARTS AND WANTED ME TO SCHEDULE AT A DEALER 15 MILES AWAY.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED DAVID STANLEY FORD OF MIDWEST CITY AT 405-733-1611 (LOCATED AT 6601 SE 29TH ST, MIDWEST CITY, OK 73110) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

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MY TRUCK HAS 55,000 MILES ON IT AND HAS BEEN BABIED AND NOT DRIVEN HARD AND HAS A TRANSMISSION LEAK LOCATED ON MY GARAGE FLOOR ' I FEEL THIS IS AN ISSUE THAT SHOULD NOT HAVE OCCURRED ' I LOCATED THE LEAK THIS MORNING ON MY GARAGE FLOOR ON 4/14/2019

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I HAVE CONTACTED MY DEALER ( TWIN PINES FORD) 3 TIMES 3-4-2019 TO 4-11-2019 AND YET HAVE TO RECEVE A CALL BACK. EVEN JUST TO SAY NO PARTS OR YES WE HAVE THE PART. IT IS AN AIR BAG A SAFTY ITEM UNDER RECALL19V-001

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TAKATA RECALL AIRBAG INFLATORS RELEASED. A FEW SMALL FRAGMENTS STRUCK MY LEFT HAND AND THE SIDE OF MY NECK. I WAS GOING MAYBE 5 MPH IN MY DRIVEWAY.

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FORD HAS TOLD ME THAT I CAN ONLY GET THE RECALL WORK PERFORMED AT A FORD DEALER. I LIVE IN JUNEAU, ALASKA. WE HAVE NO FORD DEALER AND THERE ARE NO ROADS TO JUNEAU. AFFORDABLE AUTO REPAIR IN JUNEAU (907-790-9332 RUSTY, SRVC MGR) HAS ALREADY DONE SOME OF THE AIRBAG RECALL WORK (NOTICE #19S01), BUT FORD HAS NOW PUT A HALT TO THIS WORK BY AFFORDABLE AUTO REPAIR AND WILL NOT PROVIDE DEALER SUPPORT TO ORDER THE PARTS AND REIMBURSE AFFORDABLE AUTO FOR THE WORK. THERE ARE MANY FORD OWNERS IN JUNEAU AND WE ARE BEING PUT IN DANGER, BECAUSE FORD WILL NOT ALLOW THIS RECALL WORK TO BE PERFORMED AT ANYWHERE OTHER THAN A FORD DEALER, EVEN THOUGHT WE HAVE NO FORD DEALER IN JUNEAU AND NO ROADS TO DRIVE HUNDREDS OF MILES AND DAYS AWAY TO THE "CLOSEST" FORD DEALER. FORD'S SOLUTION IN UNREALISTIC AND UNFAIR FOR ALASKA FORD OWNERS. FORD IS PUTTING ALASKA RESIDENTS IN DANGER. WE NEED IMMEDIATE RESOLUTION TO THIS ISSUE. THE FORD HELPLINE AND ONLINE CHAT HAS NOT BEEN HELPFUL IN BRINGING THIS TO A RESOLUTION..

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THERE IS RUST HOLES IN THE BED OF THE TRUCK.

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THE ADVANCED TRAC LIGHT STAYED ON ALL THE TIME. TOOK TO FORD DEALER AND COSTED 100.00 TO CHECK LIGHT, THEY SAID WAS RESTRAINT CONTROL MODULE, IT AFFECTED BRAKES, ADVANCED TRAC, AIR BAGS AND ANTI-TIP OVER DEVICE. THE VEHICLE ONLY HAD 3500 MILES ON IT. THE PART IS REDICULOUSLY PRICED!! 650.00 IS OUTRAGEOUS!!!

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TL* THE CONTACT OWNS A 2011 FORD RANGER. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. FREEDOM FORD INC (LOCATED AT 420 FISHKILL AVE, BEACON, NY 12508, (845) 831-1400) WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TT CONSUMER STATED TRUCK WOULD STALL 4-6 TIMES A MONTH WHEN COMING TO A STOP. DEALER HAS BEEN NOTIFIED.*JB

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TL* THE CONTACT OWNS A 2011 FORD RANGER. ON SEVERAL OCCASIONS, THE DRIVER AND PASSENGER DOOR LATCHES FAILED AND THE DOOR LOCKS WOULD INDEPENDENTLY UNLOCK SOMETIMES WHILE IN TRAFFIC. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED. A UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. *TT CONSUMER STATED DOORS WOULD NOT STAY CLOSED. EACH DOOR FAILED 2 WEEKS APART.

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