What 113 owners told NHTSA about the 2011 Ford Focus

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD BANGING NOISE EMITTED FROM THE TRANSMISSION CAUSING THE VEHICLE TO JERK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE SHIFT SOLENOID WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 67,000.

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TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT DRIVER SIDE DOOR FAILED TO UNLOCK BOTH MANUALLY OR WITH THE KEY FOB. THE CONTACT HAD TO CRAWL INTO THE PASSENGER SEAT AND EXIT THROUGH THE FRONT PASSENGER SIDE DOOR. THE DEALER STATED THAT THE DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

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TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE MECHANIC STATED THAT THE REPAIR WOULD COST $1,000. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 116,000.

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THE DRIVER'S SIDE SEAT BELT MALFUNCTIONED UNDER COMPLETELY NORMAL CONDITIONS OF USE. THE MALFUNCTION WAS IN THE BELT RECEIVER, NOT THE PART NEAR THE DOOR WHICH EXTENDS AND RETRACTS THE BELT. THE METAL BIT THAT RETRACTS TO ALLOW THE SEAT BELT TO BE PUSHED IN MALFUNCTIONED SPONTANEOUSLY- WE STOPPED AT A STORE AND WHEN WE GOT BACK IN THE SEAT BELT COULD NOT BE FASTENED. ONE TOW TRUCK LATER, OUR MECHANIC SAID IT WAS UNFIXABLE- THE PART HAS TO BE COMPLETELY REPLACED. BECAUSE THE CAR IS ONLY 3 YEARS OLD/ 74K MILES THEY SUGGESTED GIVING FORD THE CHANCE TO FIX IT. FORD SAID "FAT CHANCE"- THEY ONLY WARRANTY BELTS TO 50K MILES. SPONTANEOUSLY NON-WORKING SEATBELTS= VERY BAD. SHAME ON FORD FOR NOT MAKING IT RIGHT. IF I'D HAD THE MISFORTUNE TO BE IN AN ACCIDENT, NHTSA WOULD HAVE MARKED ME DOWN AS NOT WEARING MY BELT. *TR

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A/C BLOWS HOT AIR AND COLD AIR . IT HAS INTERMITTENT PROBLEM AND I CALLED FORD . FORD SAYS MY CAR IS OUT OF WARRANTY AND NHTSA HAS NOT ORDERED ANY RECALL. I TOLD FORD NHTSA IS ALWAYS SLOW AND BEHIND THE CURVE FEW YEARS . I PERSONALLY THINK IT IS A WASTE OF TIME CONTACTING NHTSA . GOOGLE FORD FOCUS INTERMITTENT A/C PROBLEM AND LOTS OF FORD FOCUS HAS SAME PROBLEM AND NHTSA IS SLEEP . I WANT MY A/C FIXED . ARE YOU LISTENING NHTSA ?. *TR

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AT APPROX. 40,800 MI, DOORS BEGAN TO INTERMITTENTLY NOT UNLOCK, NO MATTER IF I USED THE KEY, THE REMOTE, THE INSIDE SWITCHES OR HANDLES. TOOK THE VEHICLE TO THE DEALERSHIP, THEY TRIED TO GIVE ME PAPERWORK ON HOW TO USE THE REMOTE. AT ABOUT 41,000 MI MULTIPLE DOORS LOCKED AND IT WAS TAKEN BACK TO THE DEALERSHIP, AT 41,109 MI THEY REPLACED DRIVER'S, FRONT PASSENGER, AND REAR RIGHT: LATCHES, LINKAGES AND CONTROL RODS, PARTIALLY AT MY COST. AT 44,568 MI DEALERSHIP REPLACED LEFT REAR ACTUATOR/LATCH, PARTIALLY AT MY COST. AT ABOUT 58,000 MI INTERMITTENT PROBLEMS BEGAN AGAIN, AT 63,638 MI DEALERSHIP BLEW OUT THE LOCKS AND TOLD ME IT WAS BECAUSE I LIVED ON A GRAVEL ROAD AND HAD TO BLOW IT OUT OR BRING IT BACK TO HAVE THEM BLOW IT OUT MONTHLY. TWO DAYS LATER ALL FOUR DOORS LOCKED AND I COULDN'T GET IN, 3 WEEKS LATER THEY UNLOCKED RANDOMLY, DESPITE THE FACT THE CAR HADN'T MOVED (I COULDN'T GET IN IT). I CAN OPEN THE FRONT DOORS BY PULLING REALLY HARD IF I AM INSIDE, ONE OF THE BACKDOORS I CAN PULL THE LATCH UP WITH NEEDLE NOSE PLIERS FROM INSIDE, THE OTHER I CAN'T OPEN ONCE IT LOCKS. I HAVE FOUGHT THE DEALERSHIP AS WELL AS CORPORATE FORD AND THEY WON'T DO ANYTHING, THEY SAY THEY ARE AWARE OF THE PROBLEM BUT WON'T DO ANYTHING ABOUT IT. THIS IS A SAFETY ISSUE, I HAD AN INFANT GET LOCKED IN THE BACK THANK HEAVENS I WASN'T IN A WRECK, WE TOOK HER OUT AND HAD TO LEAVE HER CAR SEAT IN THE BACK (THIS IS HOW I FIGURED OUT THE NEEDLE NOSE PLIER TRICK). I HAVE 3 KIDS IN THE BACK OF MY CAR ALMOST ALL THE TIME AND IT SCARES ME IF I CRASH, THEY MAY OR MAY NOT BE ABLE TO GET OUT. I CAN NEVER LOCK MY CAR, BECAUSE I MAY NOT BE ABLE TO GET BACK IN, AND NOW THE DRIVERS DOOR DOESN'T ALWAYS LOCK ANYWAYS, EVEN WHEN I'M GOING DOWN THE ROAD AND IT USED TO AUTO LOCK. THERE ARE COMPLAINTS SIMILAR TO MINE FOR SEVERAL MODEL YEARS OF FOCUSES ALL OVER THE INTERNET. MAKE FORD BE RESPONSIBLE, DO A RECALL!!!! *TR

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TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE LOST ACCELERATION POWER. THE VEHICLE ALSO FAILED TO ACCELERATE AFTER COMING TO A COMPLETE STOP. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

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THE DOORS ARE LOCKING IT WON'T UNLOCK WITH THE KEY I'VE CALLED A LOCKSMITH. I'VE HAD TO CRAWL OUT THE WINDOW TWICE SAFETY ISSUE FORD IS ORDERING PARTS OF COURSE MY WARRANTY IS EXPIRING EVEN THE EXTENDED ONE I WILL HAVE TO PAY FOR THIS SAFETY ISSUE. *TR

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I HAVE A 2011 FORD FOCUS AND ABOUT A YEAR AGO THE DOOR LOCKS STARTED RANDOMLY STICKING. THE PROBLEM STARTED WITH THE DRIVER DOOR IT WOULD NOT UNLOCK AND NOW IT IS ALL THE DOOR LOCKS. THE PROBLEM IS SO BAD I CANNOT EVEN UNLOCK THE DOOR MANUALLY. THIS IS NOW A VERY UNSAFE CONDITION SO MUCH SO I WILL NOT PUT ANYONE IN THE BACK SEAT BECAUSE IF THERE IS AN ACCIDENT I MAY NOT BE ABLE TO GET THE PASSENGERS OUT OF THE CAR. I CANNOT DEPEND ON THE LOCKS AT ANYTIME. THIS WEEK 06/02/2014 ALL THE DOORS LOCKED UP NOT EVEN THE KEY WOULD UNLOCK THE DOORS AND WE HAD TO CALL FOR A TOW SERVICE. I HAVE TAKEN THE CAR TO THE DEALER THEY SAID IT WAS DUST. I TOLD THE DEALER IT WAS THE SAME PROBLEM MY COMPANY VEHICLE HAD AND IT WAS A RELAY, THEY SAID NOT THE PROBLEM. I TOOK THE CAR TO THE DEALER TODAY AND THEY SAID THEY COULD NOT HELP UNTIL LATE JULY AND TOLD ME TO TAKE THE CAR HOME. I TOLD THE DEALER THE CAR IS UNSAFE I GOT NOTHING FROM THEM, NO HELP. THIS CAR IS UNSAFE AND SOMEONE IS GOING TO DIE BEFORE FORD DOES ANYTHING ABOUT THE PROBLEM. *TR

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I FIRST BEGAN HAVING PROBLEMS WITH THE TURN SWITCH GOING OFF THEN BACK ON. THEN AT A LATER DATE THE GAS GAUGE BEGAN TO REFLECT VARYING MESSAGES. AIR CONDITIONER WOULD STOP RUNNING THEN BEGIN AGAIN. I TOOK IT IN TO FORD GARAGE BUT THEY COULD FIND NOTHING WRONG WITH THE ELECTRICAL COMPONENTS. THIS WAS LAST NOVEMBER 8, 2013. I WAS TOLD IF THE PROBLEM CAME UP AGAIN TO BRING THE CAR TO THE GARAGE WHILE THE PROBLEM WAS HAPPENING. ON APRIL 6, 2014 THE WIPER BLADES WOULD ONLY OPERATE ON HIGH BUT LATER THAT SAME DAY THEY WOULD WORK IN ALL POSITIONS. I CALLED FORD GARAGE AND WAS TOLD TO BRING THE VEHICLE IN WHILE THE PROBLEM WAS HAPPENING. THIS IS IMPOSSIBLE TO DO SINCE THE PROBLEMS SEEM TO KEEP CORRECTING THEMSELVES. *TR

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TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT WAS TRAVELING AT AN UNKNOWN SPEED AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAG DEPLOYED, BUT DID NOT INFLATE PROPERLY AND THE CONTACT SUSTAINED A FRACTURED BREAST PLATE. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE. UPDATED 05/19/14 MA THE CONSUMER STATED THE MANUFACTURER DENIED ANY DEFECT WITH THE AIRBAG. UPDATED 06/03/2014 *JS

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THROTTLE BODY WENT OUT ON MY 2011 FORD FOCUS SES WHILE DRIVING. BROUGHT IT INTO HUB CITY FORD IN LAFAYETTE, LA FOR THEM TO LOOK AT IT. FIRST TRIP, CLEANED THE THROTTLE BODY AND SAID IT SHOULD HAVE PERFORMED LIKE NEW. AS I WAS LEAVING THE PARKING LOT, THE WRENCH LIGHT ON DASH TURNED ON AND I HAD TO GET IT REPLACED.

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SUDDENLY THE POWER WINDOWS AND POWER MIRRORS STOPPED WORKING. MY VEHICLE IS A 2011 FORD FOCUS SE AND I DON'T BELIEVE I SHOULD BE HAVING THESE PROBLEMS. *TR

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JUST FOR THE RECORD-THE MILEAGE AND SPEED OF THE INCIDENT IS PROBABLY NOT ACCURATE AS I CANNOT REMEMBER EXACTLY WHEN THE ISSUE HAPPENED NOR THE MILEAGE AT THAT TIME. THE VEHICLE IS LESS THAN 3 YEARS OLD AND IT STARTED HAPPENING IN 2013. VEHICLE HAS ALWAYS BEEN SLUGGISH, BUT SINCE IT WAS A 4 CYLINDER AND I WAS USED TO A 6 CYLINDER, I JUST THOUGHT THIS WAS THE DIFFERENCE IN THE 2 ENGINE TYPES. VEHICLE STARTED SHAKING WHEN SPEEDS OF 50-60MPH WAS REACHED IN 2013. TOOK TO DEALER WHERE I WAS TOLD IT NEEDED NEW BALL JOINTS AND THROTTLE BODY. GOT BALL JOINTS FIXED BUT DIDN'T HAVE THE $500-$600 DOLLARS EXTRA TO SPEND TO GET THROTTLE BODY FIXED AT THAT TIME. A FAMILY MEMBER OFFERED TO FIX THROTTLE BODY IF I GOT THE PART FOR HIM. WENT TO 2 DIFFERENT AUTOPARTS STORES TO GET THE PART AND NEITHER OF THEM HAD IT AND THE 2ND ONE TOLD US THAT IT WAS ACTUALLY A RECALLED ITEM ON MY VEHICLE TO CALL THE DEALER. CALLED THE DEALER AND WAS TOLD IT WAS NOT A RECALL ITEM ON MY VEHICLE, AND IT WOULD COST ME $402 JUST FOR THE PART (THE WHOLE THROTTLE BODY). LOOKED AT THIS WEBSITE AND LOOKING THROUGH THE OTHER'S COMPLAINTS ABOUT THIS VEHICLE, IT SEEMS THEY ARE ALL HAVING THROTTLE BODY ISSUES TOO SO I WONDER WHY THIS ISN'T BEING LOOKED INTO AND CONSIDERED A RECALL. FOR A CAR THAT ISN'T EVEN 3 YEARS OLD, I HAVE HAD SOME MAJOR THINGS GO OUT ON IT AND HAVE BEEN TOLD BY OTHER MECHANICS THAT THE ISSUES I HAVE HAD WITH THIS VEHICLE SHOULD NOT BE HAPPENING ON A CAR THAT IS UNDER 3 YEARS OLD. *TR

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I WAS DRIVING FROM HOUSTON TO THE WOODLANDS GOING HOME FROM WORK. NOTICED THE RPM KEPT REVVING UP AND I COULDN'T CONTROL THE SPEED. THE WRENCH LIGHT CAME ON. I HAVE TAKEN GOOD CARE OF THIS CAR. HAVE HAD PROBLEMS WITH THE RPM METER AND MY ENGINE BEFORE. RON CARTER IN ALVIN SAID IT WAS A COMPUTER ISSUE AND "FIXED" IT WHILE IT WAS UNDER WARRANTY. THE PROBLEM HAS NOW COME BACK IN UNSAFE DRIVING CONDITIONS. I COULD HAVE SERIOUS HURT OR KILLED MYSELF AND OTHER DRIVERS AROUND ME. I FEEL THE TRANSMISSION IS HAVING MAJOR PROBLEMS. *TR

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DRIVERS FRONT SEAT BEGAN ROCKING BACK AND FORTH DURING ACCELERATION AND STOPS. INSPECTION OF THE SEAT SHOWED EXCESSIVE FRONT/BACK PLAY IN THE SEAT, ESPECIALLY WHEN COMPARED TO THE PASSENGER SEAT WHICH IS FINE. VEHICLE WAS INSPECTED BY A FORD DEALERSHIP WHO INDICATED THE HINGES THAT ATTACH THE SEAT TO THE RAIL/MOUNT AND CONTROL HEIGHT ADJUSTMENT ARE WORN OUT/DAMAGED AND WILL NEED REPLACED. ESTIMATED PARTS COST IS $460. POTENTIAL HAZARD IN EVENT OF ACCIDENT OR HARD STOP. *TR

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THIS IS THE FIRST REPORT OF 3 SEPARATE INSTANCES. STARTING UP FROM WAITING AT A SIGNAL LIGHT THE SYSTEM FLASHED "STOP SAFELY NOW". ( I HAD JUST TOUCHED THE DISPLAY SCREEN TO VIEW THE BATTERY POWER.) PROCEEDING THROUGH A LEFT TURN AND WHEN GETTING TO THE CURB THE SYSTEM SHUT DOWN. AT THAT POINT A COMPLETE TURN OFF OF THE CAR WAS ATTEMPTED WHICH DID NOT HAPPEN, WITH THE DISPLAY STILL BEING ACTIVE. REPEATED ATTEMPTS FINALLY COMPLETELY SHUT DOWN THE SYSTEM, WHICH WAS THEN RESTARTED NORMALLY. THE OTHER TWO INSTANCES OCCURRED WHILE BACKING OUT OF THE GARAGE, AND ROUNDING A NEIGHBORHOOD TURN. *TR

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DRIVERS SIDE REAR DOOR LOCK FROZE UP, WOULD NOT UNLOCK THRU REMOTE, DRIVERS DOOR SWITCH OR MANUALLY. COULD NOT OPEN DOOR MANUALLY FROM EITHER INSIDE CAR OR OUTSIDE CAR, AND COULD NOT LIFT DOOR UNLOCK UP MANUALLY. AFTER ABOUT 3 WEEKS STARTED WORKING AGAIN, AND NOW WORKS SPORATICALLY. *TR

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TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, THE DRIVER AND PASSENGER'S SIDE DOOR LOCKS FAILED TO UNLOCK. THE CONTACT WAS ABLE TO EXIT THE VEHICLE THROUGH A WINDOW. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 12/04/13*LJ THE DEALER DID NOT KNOW WHAT THE PROBLEM WAS. HOWEVER, THEY WERE ABLE TO UN-LOCK THE DOORS. BUT, ADVISED HER NOT TO LOCK THEM AGAIN. UPDATED 12/4/13

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2011 FORD FOCUS. CONSUMER WRITES IN REGARDS TO AIR BAGS FAILURE IN SERIOUS ACCIDENT. *SMD THE CONSUMER STATED HIS DAUGHTER WAS INVOLVED IN THE ACCIDENT.

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VEHICLE STALLED WITH OUT WARNING WHILE IN HEAVY TRAFFIC NEARLY CAUSING AN ACCIDENT. DEALER SAID IT WAS A THROTTLE BODY. *TR

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TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE INTERIOR AND EXTERIOR REAR DOOR LOCKS WOULD NOT OPEN WHEN BEING ACCESSED WITH THE KEY FOB OR MANUALLY. THE CONTACT INSPECTED THE VEHICLE AND STATED THAT THE FAILURE WAS CONTRIBUTED TO A FAULTY DOOR ACTUATOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 9/4/13 *CN THE REAR DOOR LOCKS WOULD NOT OPEN FROM THE OUTSIDE OR INSIDE. THE ONLY WAY TO EXIT THE VEHICLE FROM THE REAR, WAS TO CROSSOVER THE SEATS.

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MY DOOR LOCKS ON ONE OR MULTIPLE DOORS FAILED TO UNLOCK BY ANY MEANS, REPEATEDLY AND INTERMITTENTLY. I DID TAKE IT TO THE FORD DEALER IN TWIN FALLS, IDAHO AND THEY WOULDN'T FIX ANYTHING UNTIL I COULD PROVE IT. I DID DRIVE TO THE DEALER WHEN IT HAPPENED AND THEY VERIFIED THE PROBLEM WHEN THEY ATTEMPTED TO UNLOCK THE DOORS AND FAILED. I HAD TO CRAWL OUT THE WINDOW TO GET OUT. THEY REPLACED ALL OF MY DOOR LOCKS ON WARRANTY. NOW I HAVE 58K MILES ON MY CAR, NO WARRANTY AND I AM HAVING THE SAME SAFETY ISSUE. THE DEALER SAID THEY WOULD NOT FIX THE PROBLEM. IF I WERE TO WRECK, OR THE CAR CAUGHT FIRE, HOW WOULD I GET MY GRAND KIDS OUT OF THE CAR? HOW WOULD I ESCAPE? WOULD IF MY WINDOWS WHICH ARE ELECTRICAL FAILED ALSO? I AM LOCKED IN MY CAR AND SO ARE MY PASSENGERS. WHAT EVER PARTS THEY REPLACED UNDER WARRANTY AREN'T ANY BETTER THAN THE ORIGINAL ONES. *TR

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TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY DECELERATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE BODY WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TR

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HANKOOK TIRES 20,000 MILES. CAR SHAKES, TIRES CHOPPY AND VERY LOUD ON HIGHWAY. DEALER HAS ROTATED EVERY 3,000 MILES AND 2011 FORD FOCUS SE IS ALIGNED PROPERLY. WORSE TIRES IN THE WORLD AND NO SATISIFICATION FROM DEALER, THE FORD CO. OR TIRE COMPANY. THEY ARE WAITING FOR INJURIES JUST LIKE WHEN THEY PUT FIRESTORM TIRES ON TREE VEHICLES. *TR

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