Home · 2011 Ford Focus · Complaints

What 113 owners told NHTSA about the 2011 Ford Focus

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (113)Crash / fire / injury (9)Electrical system (25)Transmission & drivetrain (20)Latches & locks (17)Body & structure (14)Steering (10)Speed control (9)Airbags (6)Wheels (6)Brakes (5)Suspension (5)

9 of 113 complaints match · crash/fire/injury only · clear filters

Jun 27, 2018Transmission & drivetrainBrakesCrash

SEVERAL TIMES, MY BREAKS HAVE NOT RESPONDED WHILE PRESSING DOWN ON THEM, MY FOOT WILL BE TO THE GROUND AND THERE IS NOTHING. IT CAUSED MY VEHICLE TO CRASH INTO THE VEHICLE IN FRONT OF ME THE FIRST TIME IT HAPPENED GOING 35 MILES AN HOUR.

NHTSA ODI 11104294

Sep 21, 2017Crash1 injury

MY HUSBAND HAD RETURNED FROM THE STORE AND PULLED UP INTO OUR SLIGHTLY ANGLED DRIVEWAY, HE WAS CHECKING HIS RECEIPT FOR AN ERROR AND THOUGHT HE HAD THE CAR IN PARK. HE GOT OUT TO CARRY SOME BAGS UP TO THE PORCH AND WHEN HE RETURNED HE NOTICED THE CAR WAS STILL RUNNING. HE REACHED IN TO TURN THE CAR OFF AND BECAUSE IT WAS STILL IN DRIVE THE CAR STARTED ROLLING DOWN THE DRIVEWAY, HE WAS ABLE TO REACH OVER AND GET IT IN PARK BUT IT DID NOT STOP ROLLING AND CONTINUED AT A GREATER SPEED PULLING HIM PARTIALLY OUT OF THE CAR AND DRAGGING HIM RESULTING IN A FRACTURED NECK, MASSIVE BRUISING ON HIS ABDOMEN AND DUE TO THE SHOCK OF THE INCIDENT KIDNEY FAILURE FOR THREE DAYS. WE REALIZE IT WAS HIS FAULT FOR NOT TURNING THE CAR OFF AND NOT HAVING IT IN PARK. MY BROTHER-IN-LAW CAME OVER IN HIS DODGE AND TRIED THE SAME THING AND HIS TRUCK IMMEDIATELY WENT IN TO PARK, IF HE OPENS HIS DOOR WHILE THE VEHICLE IS RUNNING EVEN SLIGHTLY THE VEHICLE IMMEDIATELY GOES INTO PARK. WE HAVE ALWAYS BEEN FORD VEHICLE FANS BUT THIS IS HAVING US RETHINK OUR DECISION ON A NEW CAR. WE THINK WE KNOW WHY IT DID NOT STOP WHEN HE PUT IT IN PARK WHILE IT WAS ROLLING BUT THERE IS NOT A SAFE GUARD TO PREVENT THESE KIND OF ACCIDENTS ARE UNCALLED FOR. IF A YOUNG CHILD WERE TO GET IN THIS VEHICLE AND TAKE IT OUT OF DRIVE THERE COULD BE HORRIBLE CONSEQUENCES. THE CAR ROLLED ALL THE WAS DOWN OUR DRIVEWAY INTO THE STREET (APP. 60 FT DRIVEWAY), HE WAS STUCK IN BETWEEN THE BOTTOM OF THE DOOR, AFRAID HE WAS GOING TO GET RUN OVER. HE WAS FINALLY ABLE TO FREE HIMSELF AFTER APP. 40 FT. MY GRANDSON HAS A FORD EDGE AND IT DID THE SAME THING. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED IMMEDIATELY. IF THE ANGLE OF THE DRIVEWAY HADN'T BEEN WHAT IT WAS I AM SURE IT WOULD HAVE STARTED ROLLING BEFORE MY HUSBAND GOT OUT OF THE VEHICLE.

NHTSA ODI 11024840

Nov 25, 2015Speed controlBrakesCrash5 injuries

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH WITH THE CRUISE CONTROL WAS ENGAGED, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. IN ADDITION, THE CRUISE CONTROL FAILED TO DISENGAGE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE VEHICLE AHEAD. THERE WERE FIVE OTHER PASSENGERS IN THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

NHTSA ODI 10806768

Jun 25, 2015SteeringElectrical systemCrash

UPON ENTERING A SCHOOL ZONE AND DECELERATING TO 35 MPH, WHILE ENTERING INTO A LEFT CURVE THE POWER STEERING LOCKED UP PREVENTING THE TURN INTO THE CURVE. THIS RESULTED IN THE VEHICLE RUNNING OFF THE ROAD AND HITTING A ROAD SIGN CAUSING DAMAGE TO THE PASSENGER MIRROR AND RIGHT REAR DOOR AND QUARTER PANEL.

NHTSA ODI 10730451

Apr 3, 2015SteeringAirbagsSpeed controlBrakesCrash

TL* THE CONTACT OWNED A 2011 FORD FOCUS. WHILE DRIVING 15 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE BRAKES AND STEERING WHEEL SEIZED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND NO MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 5/15/15*CN UPDATED 09/16/2015 *JS

NHTSA ODI 10703535

Mar 27, 2014AirbagsCrash1 injury

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT WAS TRAVELING AT AN UNKNOWN SPEED AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAG DEPLOYED, BUT DID NOT INFLATE PROPERLY AND THE CONTACT SUSTAINED A FRACTURED BREAST PLATE. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE. UPDATED 05/19/14 MA THE CONSUMER STATED THE MANUFACTURER DENIED ANY DEFECT WITH THE AIRBAG. UPDATED 06/03/2014 *JS

NHTSA ODI 10575148

Aug 28, 2013AirbagsCrash1 injury

2011 FORD FOCUS. CONSUMER WRITES IN REGARDS TO AIR BAGS FAILURE IN SERIOUS ACCIDENT. *SMD THE CONSUMER STATED HIS DAUGHTER WAS INVOLVED IN THE ACCIDENT.

NHTSA ODI 10536644

Jun 5, 2012Body & structure1 injury

CPSC# I1250486A. 2010 FORD FOCUS. CONSUMER STATED AS SHE WAS ENTERING THE CAR HER FOOT BECAME WEDGED BETWEEN THE PLASTIC CASING ON THE DOOR. *LN THE CONSUMER NEEDED HELP GETTING THE CASING OFF OF HER FOOT. SHE SUFFERED A MINOR INJURY. THE DEALER OFFERED TO FIX THE VEHICLE. *JB

NHTSA ODI 10461518

Dec 21, 2011AirbagsSeat beltsCrash1 injury

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT WAS DRIVING 25 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE SEAT BELTS DID NOT RESTRAIN PROPERLY AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S CHEST ABRUPTLY STRUCK THE STEERING WHEEL AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. ...UPDATE 01/20/12 *BF THE CONSUMER STATED SHE SUFFERED WHIPLASH, A SORE BACK A PINCHED NERVE AND HIP PAIN. UPDATED 01/25/12

NHTSA ODI 10440904

Working with the data? Download all 113 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Ford Focus verdict →