What 71 owners told NHTSA about the 2011 Ford Expedition

Odometer Fraud. The contact purchased a 2011 Ford Expedition. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 136,000, and at the time of registration, it was discovered that the mileage was 336,000. The contact called the seller, who advised that the sale was final and to end communications. An Attorney General and private attorney were contacted.

NHTSA ODI 11743503

Hard, delayed, jump from idle when accelerator is pressed. Hard shift from park to reverse.

NHTSA ODI 11722361

I bought this vehicle early 2023. From the moment I bought it I’ve had a loud ticking sound come from the dash or the motor when I start the car also when it’s really hot out. It also didn’t blow cold air. So I had to save up enough money to replace the AC components in my 2011 expedition. After I got it “repaired” It only lasted about six months and that’s being conservative. $2000 later and it’s blowing hot air and still making you loud ticking sound. I pretty much replaced all the components that deal with the AC and the blower. I don’t know what to do anymore, but it makes a loud ticking sound when I’m driving, when I start the car, anytime. And I also don’t have cold air anymore.

NHTSA ODI 11703218

The contact owns a 2011 Ford Expedition. The contact stated while driving at an undisclosed speed, the front blower system was seized. The vehicle was driven to the residence. The vehicle was towed to the dealer where it was diagnosed with a failed HVAC blower motor. The contact was informed that the HVAC blower motor needed to be replaced. The vehicle was not repaired. The contact was informed of Technical Service Bulletin: 10163573; however, the contact was informed that the vehicle repair was not covered under the bulletin. The manufacturer was made aware of the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 153,000.

NHTSA ODI 11617690

So my 2011 expedition has a lead frame problem it is stuck in 4th gear and all the warning lights are on associating the lead frame. The shop I left told me it Is the lead frame. The problem is the ford f150 with the exact same transmission as mine has a recall for that exact part. But no recall on the expiration with the exact same transmission as mine. This is a safety problem as it is stuck in fourth gear and completely unsafe to drive. This is a ford factory problem and needs to be addressed before it gets someone gravely injured of killed I talked with ford and they sY since there is no recall there is nothing they can do I've beennout a vehicle for 2 weeks already and now they say they have no clue when they can find the part. So I'm just out a vehicle that I payed thousands of dollars for. This is Unacceptable as I need the vehicle to get to work I don't know if this will help but I have to try something. There should be a recall on the expeditions as well

NHTSA ODI 11587640

The contact owns a 2011 Ford Expedition. The contact stated that the locking assembly on the driver’s side door was frozen and failed to operate as designed. Due to the issue, the contact was unable to enter the vehicle without using a hair dryer to warm up the lock. However, once the door was opened, the door was unable to close until the lock was heated up again. No warning lights illuminated. The vehicle was not taken to the dealer and was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 115,000.

NHTSA ODI 11566568

The engine is blown at 125k miles when all servicing and maintenance was done at the dealership. Somewhere around 50k to 60k miles, I complained to the dealership about a ticking noise from the engine and was told multiple times it was "normal with this engine". Well this engine blew while I was on my way to take the kids to school. I was on the interstate/bypass and was by some miracle able to get the 7-11. I was driving and all of a sudden, it sounded like there was squirrel under the hood. I had to have it towed to the dealership because it was not driveable and they told me the engine was no longer good and was blown. They said it would cost me $10k and I would be better off buying a new vehicle. There was no engine light or anything that came on until it blew. The only "warning" I had was the slight ticking noise that came from the engine, but when mentioned to the dealership, I was told that it was normal with this engine.

NHTSA ODI 11518155

While getting tires replaced (Discount Tire), the representative pointed out that the aluminum-shelled lug nuts had swollen and become so deformed that the correctly sized socket could not be used. FUrthermore they could not be accurately torqued. The lug nuts had to be replaced, which cost $175.

NHTSA ODI 11459499

2 piece lug nuts swelled creating a dangerous situation where the lugs were extremely difficult to remove. If the vehicle experienced a flat tire, they would be difficult if not impossible to remove on the road.

NHTSA ODI 11456962

The contact owns a 2011 FORD Expedition. The contact stated that while driving, there was a burning odor coming from the vehicle. The contact stated at the time she did not see any smoke coming from her vehicle, so she assumed it was the outside. The contact stated that once she parked her vehicle, she sat inside the vehicle for approximately one hour before she exited the vehicle. The contact stated that when she came back to her vehicle, it was filled with smoke. The contact stated that the wires from the rear, middle row, passengers seat, on the driver's side of the vehicle had been burning. The contact stated that it did not cause a fire, however, it did melt the foam inside the seat. The contact stated the wires inside the seat were also melted. The dealer nor the manufacturer were notified of the failure. The failure mileage was 177,000

NHTSA ODI 11453503

NO REVERSE LIGHTS, NO BACK UP LIGHTS, NO POWER TO THE REVERSE LIGHT BULBS.

NHTSA ODI 11415069

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY SHUT-OFF AND WENT INTO LIMP MODE. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE THROTTLE BODY POSITIONING SENSOR. THE CONTACT STATED THAT FAILURE RECURRED WHILE ACCELERATING AT APPROXIMATELY 30 MPH. THE VEHICLE WAS TAKEN BACK TO THE SAME MECHANIC BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.

NHTSA ODI 11364062

LLOSS OF STEERING CONTROL WHILE DRIVING ON A HIGHWAY

NHTSA ODI 11349168

CHECK ENGINE LIGHT COMES ON AND IT READS CHECK FUEL FILL INLET? IF I CAN FIND SOMEONE TO TURN IT OFF THEY WILL CLEAR IT BUT WITHIN A WEEK IT IS BACK ON. *TR

NHTSA ODI 11329137

DRIVERS RETRACTABLE RUNNING BOARD MALFUNCTIONS GOING UP AND EXTENDING. THE RUNNING BOARD HAS STOPPED MIDWAY DURING EXTENSION AND HAVE CAUSED OCCUPANTS TO FALL DUE TO THE RUNNING BOARD SUDDENLY COLLAPSING TO NORMAL HEIGHT WITH WEIGHT OF THE OCCUPANT ON THE RUNNING BOARD. RETRACTION OF THE RUNNING BOARDS IS ROUGH AND MAY TAKE SEVERAL ATTEMPTS TO RETRACT. THE VEHICLE IS WELL MAINTAINED BY THE DEALERSHIP. THERE ARE NO LUBRICATION POINTS TO ENABLE MAINTENANCE OF THE RUNNING BOARDS. AT THIS TIME THE RUNNING BOARDS ARE TURNED OFF AND ARE IN THE RETRACTED POSITION. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY ON A STREET OR PARKING LOT AND THE DRIVER AND LEFT PASSENGER DOORS ARE OPENED/CLOSED FOR ENTERING OR EXITING THE VEHICLE. THIS ONLY HAPPENS TO DRIVER SIDE RUNNING BOARD. THIS PROBLEM HAS BEEN ON-GOING FOR THE PAST YEAR. THE DEALERSHIP HAS USED A SPRAY LUBRICANT ON THE HINGES OF THE RUNNING BOARD BUT IT IS A SHORT TERM FIX FOR A LONG TERM ISSUE. THERE HAS BEEN NO DAMAGE TO THE RUNNING BOARDS, NO ADJUSTMENT TO THE RUNNING BOARD MOTOR OR MECHANISM. THE RUNNING BOARD MOTOR APPEARS TO OVER OR UNDER TRAVEL AND DOES NOT MOVE THE RUNNING BOARD TO THE CORRECT LOCATION IN THE MOVEMENT CYCLE. *TR

NHTSA ODI 11328022

CAMSHAFT ROLLER BEARINGS SEIZED AND SCORED THE CAMSHAFT, REQUIRING A TOP END REPLACEMENT. THE VEHICLE HAD LESS THAN 95000 MILES. THIS THE SECOND EXPEDITION REQUIRING THIS ENGINE WORK. MY FIRST EXPEDITION REQUIRED A COMPLETE ENGINE REPLACEMENT DUE TO THE SAME ISSUE

NHTSA ODI 11300000

WINTER 2019, PASSENGER SIDE DOOR WOULD NOT STAY CLOSED. APPEARS TO ONLY HAPPEN WHEN TEMPERATURES ARE BELOW FREEZING. STARTED TO HAPPEN ON DRIVERS SIDE A DAY LATER. I'VE NOTICED WATER INSIDE ON THE SILL PLATE OF THE VEHICLE AFTER IT RAINS. I SUSPECT WATER IS MAKING IT'S WAY INTO THE DOOR. THE ISSUE HAS RETURNED. TRIED TO GET WARRANTY REPAIRS FROM ORIGINAL DEALERSHIP BUT HAS GONE UNANSWERED. APPEARS THIS IS A KNOW ISSUE AND REPAIRS ARE COVERED BY AN EXTENDED WARRANTY. WHICH I DID NOT GET. WORKING WITH BBB AND FORD CORPORATE ON THAT ISSUE. THE PASSENGER DOOR WAS NOT FIXED EITHER.

NHTSA ODI 11288162

DOOR CLOSED SENSOR IS FAULTY AND SOUNDS LIKE THIS IS A KNOWN ISSUE WITH FORD BUT A RECALL WON'T HAPPEN TILL MORE PEOPLE COMPLAIN. I AM MAKING MY COMPLAINT OFFICIAL. ALSO SEEKING WARRANTY REPAIRS FROM THE ORIGINAL DEALERSHIP SINCE THE ISSUE HAS RETURNED.

NHTSA ODI 11288164

THE VEHICLE WAS IN MOTION ON AN EXIT RAMP AND THE SUNROOF SHATTERED.

NHTSA ODI 11207976

UPON ENGAGING THE CRUISE CONTROL WHILE IN MOTION AT 65MPH (HIGHWAY) AND GOING UP A BRIDGE THE VEHICLE ACCELERATED WITH ACCELERATOR BEING STUCK ON THE FLOOR (BOTTOMED OUT) BRAKING BECAME INEFFECTIVE AT THAT SPEED. AFTER A MAJOR EFFORT WAS ABLE TO PULL OVER. PUTTING IN NEUTRAL MADE THE VEHICLE IDLE AT VERY HIGH RPM, DID NOT DISENGAGE THE ACCELERATOR. ONLY AFTER SHUTTING THE ENGINE OFF IN N AND PUTTING THE VEHICLE IN P FOLLOWED BY RESTARTING SOLVED THE ISSUE. SECOND TIME THIS OCCURRED WAS AT 55MPH (LOCAL HIGHWAY) FLAT ROAD, SAME OBSERVATIONS. BRIEFLY DISCONNECTING AND RECONNECTING CONTACT DID NOT SOLVE THE PROBLEM. VERY HIGH IDLE IN N AND ONLY AFTER PUTTING THE VEHICLE IN P AFTER SHUTTING DOWN, THE PHENOMENON WAS RESOLVED. ONLY OBSERVED WHILE USING CRUISE CONTROL. IN BOTH CONDITIONS ROAD WAS DRY WITH NO PRECIPITATION

NHTSA ODI 11196041

ALUMINUM LIFT GATE PAINT IS CRACKING AND PEELING SIMIAR TO ALL OTHER YEARS OF EXPEDITION. PREVIOUS AND POST YEARS CONTINUE TO HAVE THE SAME ISSUE. NOT A FLUKE OR ONE OFF IN PAINT PREPARATION DEFECTS.

NHTSA ODI 11195274

ON DECEMBER 12, 2017, WHILE TRAVELING AT 75 MPH ON THE INTERSTATE WITH THE CRUISE CONTROL SET, THE VEHICLE SURGED FORWARD. WITHIN SECONDS FOLLOWING THE SURGE, THE VEHICLE UNEXPECTEDLY DOWNSHIFTED CAUSING LOSS OF CONTROL AND NEARLY A ROLL OVER ACCIDENT. THE VEHICLE WOULD NOT MOVE IN ANY GEAR. TURNING THE VEHICLE OFF AND ON 2 TIMES ALLOWED THE VEHICLE TO MOVE AGAIN. THE DEALER REPLACED THE CONTROL MODULE IN THE TRANSMISSION AS A RESULT. MY COST WAS $100 SINCE WE STILL HAVE AN ACTIVE WARRANTY.

NHTSA ODI 11180922

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHILE DRIVING 30 MPH, THE CONTACT LOST CONTROL OF ALL FUNCTIONALITY EXCEPT THE BRAKES. THE CONTACT STOPPED THE VEHICLE, KEPT THE ENGINE RUNNING, AND WAITED A FEW SECONDS BEFORE ATTEMPTING TO DRIVE HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) AND THEY REFEREED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 152,204. THE VIN WAS UNKNOWN.

NHTSA ODI 11174726

WHILE MY WIFE WAS DRIVING ON THE INTERSTATE WITH THE CRUISE CONTROL SET AT 78MPH, THE REAR TIRES ON OUR 2011 EXPEDITION SUDDENLY LOCKED UP, SKIDDING THE TIRES AND CAUSED THE VEHICLE TO FISHTAIL SHE HAD NO CONTROL OF STEERING OR ACCELERATION. WHEN THE VEHICLE REACHED APPROXIMATELY 35MPH THE TIRES RELEASED AND SHE WAS ABLE TO STEER INTO THE MEDIAN. AT THIS POINT, SHE COULD NOT MOVE THE VEHICLE. THERE WAS A PICTURE OF A WRENCH ON THE DASHBOARD. WHEN SHE WAS COMPLETELY STOPPED, SHE PUT THE VEHICLE IN PARK AND SAT FOR A FEW MINUTES. SHE THEN ATTEMPTED TO PUT THE VEHICLE IN DRIVE, BUT SHE HAD NO POWER. THE VEHICLE WAS RUNNING, BUT SHE WAS UNABLE TO ACCELERATE IN DRIVE OR REVERSE. SHE HAD TO CALL FOR A TOW TRUCK. AFTER THE VEHICLE WAS TOWED HOME, I GOT IN IT AND STARTED IT, THEN NOTICED THE TRACTION CONTROL LIGHT ON. I TURNED THAT LIGHT OFF ON THE DASHBOARD, AND WAS ABLE TO DRIVE WITHOUT ANY PROBLEM. I DROVE IT TO A FORD DEALER, AND ALL THE MECHANIC COULD FIND WAS THAT THE REAR STRUTS WERE WORN OUT. THE MECHANIC TOLD ME THAT OUR VEHICLE DID NOT THROW ANY HARD CODE, ONLY A SOFT CODE. HE SAID WE ARE BASICALLY DRIVING COMPUTERS NOW WITH ALL THE TECHNOLOGY. FORD MOTOR COMPANY INFORMED ME THAT THERE IS NO RECALL ON OUR VEHICLE, ONLY THE 2012 MODEL THAT HAS THE SAME ISSUE. AFTER TALKING WITH TWO DIFFERENT PEOPLE AT FORD MOTOR COMPANY, I WAS TOLD SORRY, IT IS NOT UNDER RECALL AND THERE IS NOTHING WE CAN DO. UPON INVESTIGATING FURTHER, WE FOUND OUT MY WIFE'S EXPEDITION WAS MANUFACTURED AT THE SAME PLANT IN KENTUCKY, MADE IN THE SAME YEAR AS THE RECALLED VEHICLES BUT 4 MONTHS EARLIER, AND HAS THE SAME TRANSMISSION (6R80) AS THE RECALLED 2012 EXPEDITIONS THAT STARTED PRODUCTION IN AUGUST OF 2011. HOPE NHTSB CAN INVESTIGATE BECAUSE WE CAN'T GET ANYWHERE WITH FORD.

NHTSA ODI 11132042

I WAS DRIVING 70MPH ON HWY 290 WHEN MY CAR SUDDENLY DOWNSHIFTED TO FIRST GEAR AND THEN THE WHEELS TOTALLY LOCKED UP. THIS CAUSED ME TO START SLIDING SIDEWAYS DOWN THE ROAD UNTIL I CAME TO A STOP. IT TURNED OUT THAT A COMPUTER MODULE REGULATING SHIFTING HAD GONE BAD. THIS ALSO CAUSED MY TRANSMISSION TO GO OUT AND NEED REPLACING.

NHTSA ODI 11128038