What 71 owners told NHTSA about the 2011 Ford Expedition

I WAS TRAVELING AT ABOUT 70 MPH WITH CRUISE CONTROL ON WHEN THE VEHICLE SUDDENLY DOWNSHIFT TWICE (FROM 6TH GEAR TO I THINK 3RD THEN 1ST GEAR) AND THE RPMS RED LINED CAUSING THE VEHICLE TO JERK AND SLOW DOWN RAPIDLY. I LOST ALL ACCELERATION POWER AND WAS BARELY ABLE TO MAKE IT TO THE SHOULDER OF THE HIGHWAY. I COULD NOT GET ANY ACCELERATION IN ANY GEAR ONCE I WAS PULLED OVER. I TURNED THE VEHICLE OFF AND BACK ON AND IT WORK LIKE NOTHING EVER HAPPENED.

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I WAS DRIVING 70 MPH ON THE HIGHWAY ON A STRAIGHT AWAY WHEN MY CAR SUDDENLY DOWNSHIFTED TO 2ND GEAR, THEN IMMEDIATELY TO 1ST GEAR AND THEN THE WHEELS LOCKED UP

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TIMING CHAIN NEEDS REPLACED AGAIN AFTER HAVING IT REPLACED 18 MONTHS AGO

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ON 8/21/17, THE LATCHING BACK WINDOW OF OUR 2011 FORD EXPEDITION BLEW OUT WHILE MY HUSBAND WAS PARKING ON A PRIVATE LOT. WE DID NOT HIT ANYTHING, AND THE GLASS BLEW OUT, NOT IN. FORTUNATELY NO ONE WAS IN THE PATH OF THE FLYING GLASS. FORD REFUSES TO REIMBURSE US FOR ITS REPLACEMENT.

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THE PAINT FINISH ON THE REAR LIFTGATE HAS SEVERAL "BUBBLING" AREAS AND HAS STARTED TO FLAKE OFF IN SEVERAL AREAS. THIS ISSUE WAS FIRST NOTICED WHEN THE VEHICLE WAS LESS THAN 5 YEARS OLD. THERE HAS NEVER BEEN ANY PHYSICAL DAMAGE TO THIS AREA NOR HAS IT BEEN REPAINTED. I HAVE RESEARCHED ONLINE AND DISCOVERED THAT THIS WAS DUE TO A CONTAMINANT AT THE PAINT FACILITY FOR THESE VEHICLES AT THE TIME, IS A VERY COMMON PROBLEM FOR THESE MODEL YEARS, AND THAT FORD REFUSES TO TAKE RESPONSIBILITY OR ISSUE A RECALL TO HAVE THIS ISSUE REPAIRED. WHEN I CONTACTED FORD ABOUT THE ISSUE, THEY RECOMMENDED I SUBMIT A COMPLAINT WITH YOUR AGENCY.

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I EXPERIENCE HEADACHES AND DIZZINESS WHEN DRIVING THERE HAS BEEN TIMES I HAVE TO PULL OVER TO AVOID CRASHING. I BELIEVE CARBON MONOXIDE MAY BE THE RESULT OF THESE SYMPTOMS.

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UPON HARD ACCELERATION OVER 3000 RPM A BURNT EXHAUST ODOR ENTERS THE CABIN. AT ALL TIMES

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JUN OF 2016 BRAKES STARTED GOING ALL THE WAY TO THE FLOOR WHILE BACKING OUT OF THE GARAGE WHEN ENGINE WAS FIRST STARTED. VEHICLE WOULD ROLL DOWN DRIVEWAY AND BRAKES WOULD NOT STOP IT UNTIL PUMPED. TOOK VEHICLE TO FORD AND THEY COULD NOT DUPLICATE. THEY FINALLY REPLACED THE MASTER CYLINDER AND THE PROBLEM STOPPED FOR 10 MONTHS. NOW THE PROBLEM IS BACK AND THEY CANNOT DUPLICATE AGAIN. HAS HAPPENED TWICE THIS TIME BACKING OUT OF GARAGE (LESS THAN 5 MPH). CAR HAS HAD A FULL BRAKE JOB, NO LEAKS, AND HAS 74K MILES.

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WHEN SLOWING DOWN AND SHIFTING FROM SECOND TO FIRST THE TRANSMISSION MAKES A LOUD STUTTERING NOISE EVERY TIME. THIS IS NOT A NORMAL NOISE A TRANSMISSION SHOULD MAKE. THIS IS A SAFETY CONCERN THAT FORD NEEDS TO FIX IN NEW AND OLDER MODELS. THIS IS A VERY COMMON ISSUE PEOPLE ARE REPORTING ON THE INTERNET WITH FORDS AROUND THIS YEAR. MANY HAVE HAD THIS BEGIN TO OCCUR AROUND ONLY 25K MILES.

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VISIBLE CORROSION AND BUBBLING PAINT ON ALUMINUM REAR LIFT GATE

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STABILITY CONTROL APPLIES BRAKES RANDOMLY IN NORMAL CONDITIONS. PRIMARILY THIS HAS BEEN AT SLOW SPEEDS. BRAKES PULSATE AND VEHICLE IS DIFFICULT TO STEER/CONTROL. ON 12/11/2016 THE STABILITY SYSTEM KICKED IN AT THE SAME TIME THE "RESUME" BUTTON WAS PRESSED FOR THE CRUISE CONTROL. THE FRONT BRAKES APPLIED WITH FORCE AS THE CAR WAS TRYING TO ACCELERATE TO 70 MPH WITH THE CRUISE CONTROL. THE VEHICLE BEGAN TO FISHTAIL AND THE TRANSMISSION LOCKED UP. I WAS ABLE TO GET THE CAR TO THE SIDE OF THE INTERSTATE, BUT THE VEHICLE BEHIND ME HAD TO SWERVE INTO THE MEDIAN TO AVOID HITTING ME FROM BEHIND, AND THE DRIVER IN THE RIGHT LANE WAS FORCED TO BRAKE TO AVOID ME. THE VEHICLE WAS TRAVELLING AT APPROXIMATELY 67 MPH ON INTERSTATE 85N IN SOUTH CAROLINA. THIS PROBLEM HAD BEEN REPORTED TO MY FORD DEALER, BUT THEY "COULD NOT FIND PROBLEM" IN SERVICE DEPT.

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I CAN SHUT OFF THE ENGINE AND TAKE OUT THE KEYS WHEN THE TRANSMISSION IS STILL IN D., NOT P.

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VEHICLE IS IN MOTION AT HIGH-SPEED AND CUTS OFF OR DOWN SHIFTS WITHOUT WARNING. SITTING AT IDLE ENGINE CUTS OFF

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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT THE KEY PAD LOCATED ON THE DRIVER SIDE DOOR FAILED TO OPERATE. AS A RESULT, THE CONTACT WAS UNABLE TO ACCESS THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK MOTOR ON ALL THE DOORS FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,977.

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REAR WINDOW BLEW OUT. MY FAMILY AND I WERE DRIVING HOME FROM A ROAD TRIP AND HAD PULLED INTO OUR HOME. EVERYBODY GOT OUT AND WE SAYING STANDING BY THE FRONT OF THE VEHICLE. WE HEARD A BANG FROM THE BACK OF THE VEHICLE. I WALKED TO THE BACK TO SEE THE BACK WINDOW COMPLETELY SHATTERED. I DID NOT NOTICE ANY STRIKE MARKS BECAUSE THE WINDOW WAS STILL INTACT AND ON THE VEHICLE. I WENT TO UNLATCH IT AND THE WHOLE THING FELL OF THE VEHICLE. THE GLASS WAS INSIDE THE VEHICLE, ON TOP OF THE VEHICLE, AND ALL OVER THE FLOOR.

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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHEN THE VEHICLE WAS SHIFTED INTO REVERSE, THE CONTACT'S VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A PARKED VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE DID NOT STOP EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE INTO NEUTRAL, BUT IT SHIFTED INTO DRIVE AND ACCELERATED FORWARD. THE ONLY WAY TO STOP THE VEHICLE WAS BY TURNING THE KEY TO THE OFF POSITION. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

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PAINT BLISTERING/BUBBLING ON ALUMINUM HOOD AND TAILGATE, FORD REPAINTED SAYING IT WAS TOTALLY REPAIRABLE. SIX MONTHS LATER IT IS BACK.

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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE FAILURE OCCURRED WHENEVER THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE VEHICLE WAS BUILT WITH A FAULTY ENGINE. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO REMEDY. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 131,476. UPDATED 02/05/16*LJ

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LESS THAN A MONTH AFTER I BOUGHT THE CAR, THE FRONT PASSENGER SIDE WINDOW WOULD NOT GO DOWN AND CAR WAS MAKING A CLICKING NOISE WHEN AC WAS TURNED ON. TOOK CAR BACK TO DEALERSHIP WHERE IT WAS PURCHASED AND THEY REPAIRED THE WINDOW AND REPLACED PART THAT WAS MAKING CLICKING NOISE. LESS THAN A MONTH LATER, WE HAD SAME ISSUE WITH FRONT PASSENGER SIDE WINDOW. HAVE NOT HAD THE OPPORTUNITY TO TAKE IT BACK TO THE DEALERSHIP WHERE I PURCHASED TO GET IT FIXED. WE HAVE BEEN "LIVING" WITH THE FACT THAT WE CANNOT OPERATE THAT WINDOW. HAVE ALSO NOTICED THAT WHEN I GET IN THE CAR AFTER IT HAS BEEN SITTING FOR A WHILE, IT DOES NOT ALWAYS WANT TO GO INTO REVERSE SMOOTHLY AND THEN WHEN I TRY TO MOVE FORWARD AFTER BACKING OUT, THE CAR LUNGES FORWARD (TRANSMISSION ISSUE?). ADDITIONALLY, I HAVE TO AGREE WITH THE OTHER COMPLAINTS I'VE SEEN ON THIS WEBSITE THAT THE ANGLE OF THE HEADRESTS IS EXTREMELY UNCOMFORTABLE AND UNSAFE.

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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE JERKED AND MADE AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

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IN 2014 WE PURCHASED A 2011 FORD EXP. UPON DRIVING IT, WITHIN THE FIRST WEEK WE NOTICED THE VEHICLE WOULD LUNG FORWARD WITH NO PRESSURE APPLIED TO THE ACCELERATOR OR BRAKE. IT APPEARS TO HAPPEN WHEN YOU FIRST START UP THE VEHICLE. THIS HAPPENS WHEN THE VEHICLE IS IN DRIVE OR REVERSE. *TR

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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. WHILE ATTEMPTING TO ACCELERATE ON AN INCLINE, THE VEHICLE DECELERATED AND THE FRONT WHEELS FAILED TO TURN. THE 4X4 SYSTEM ALSO INDEPENDENTLY ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DISCOVERED THAT THE 4X4 MOTOR AND SOLENOID FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 65,000.

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TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT SMELLED A STRONG FUEL ODOR INSIDE THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAN MADE AN INTERMITTENT CLICKING NOISE ON MULTIPLE OCCASIONS WHEN THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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WHEN WASHING MY VEHICLE, I NOTICE ON THE BACK DOOR (THE BACK END OF THE VEHICLE) PAINT MISSING. IT IS RIGHT WHERE THE HANDLE TO OPEN THE DOOR. I CAN SEE THE WHITE MATERIAL UNDER THE PAINT.. IT IS LIKE IT PEELED RIGHT OFF OR FLAKED OFF. THIS IS IN A COUPLE OTHER SPOTS AROUND THE HANDLE. I AM LOOKING FOR A RECALL BUT HAVE NOT BEEN SENT ONE. VERY DISAPPOINTING. *TR

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THE VEHICLE HEAD REST IS PERMANENTLY TILTED FORWARD AND CANT BE ADJUSTED. THIS PRESENTS AN UNCOMFORTABLE AND UNSAFE CONDITION WHEN OPERATING THE VEHICLE FOR LONG PERIODS OF TIME. IN ORDER TO GET SOME TYPE OF RELIEF DURING EXTENDED DRIVING PERIODS THE SEAT HAS TO BE TILTED BACK, WHICH COULD CREATE ANOTHER UNSAFE POSITION. *TR

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