What 78 owners told NHTSA about the 2011 Dodge Caravan

TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/18/15*CN UPDATED 06/09/15*JB

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I HAVE BEEN SENT SEVERAL RECALL NOTICES AND HAVE CONTACTED DEALER 4 TIMES. THEY DISCONNECTED THE REAR QUARTER WINDOW BUT DID NOT HAVE PART TO REPAIR. THIS LAST TIME I CONTACTED THEY STILL DO NOT HAVE THE (GREEN LIGHT) PART REQUIRED TO CORRECT THE PROBLEM. SEEMS TO BE A PROBLEM GETTING THE PART. THEY EMAILED AN ORDER TO ME FOR THE PART BUT THEY JUST DID THAT. IT HAS BEEN MONTHS WAITING ON THIS PART AND I CANNOT RECALL THE FIRST TIME I RECEIVED THE FIRST NOTIFICATION. I WOULD REALLY LIKE TO GET THIS REPAIRED SO I CAN USE THE WINDOW. THANX *TR

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. WHILE DRIVING 40 MPH, THE FRONT END BRAKES AND CALIPERS SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT END BRAKES, CALIPERS, AND HOSES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

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INTEGRATED POWER MODULE FAILURE AT 30400 MILES COST 1020.53 HOW MANY CUSTOMERS GET RIPPED OFF ON THIS DEFECT BEFORE ITS A RECALL. *TR

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE NEEDED TO BE REPLACED. THE CONTACT DID NOT DISCLOSE IF THE VEHICLE WAS REPAIRED OR NOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

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AT 7:40AM, THURSDAY 3/5/ 15 I WAS DRIVING MY VEHICLE TO GO DROP MY SON OFF AT SCHOOL THE WIPER BLADE STARTED GOING ON AND OFF BY THEMSELVES AND THEN SMOKE STARTED COMING FROM UNDERNEATH THE HORN ON THE STEERING WHEEL AND THEN THE AIRBAG DEPLOYED HITTING MY HAND AND BURNING MY LEFT HAND IT FILLED MY VAN FULL OF SMOKED WHERE WE COULDN'T SEE I ALMOST GOT INTO AN ACCIDENT I PULLED THE VEHICLE OVER ROLL THE WINDOWS DOWN CLEAR IT OUT ALL THE SMOKE THEN I DROPPED MY SON OFF AT SCHOOL DROVE THE VEHICLE TO THE CLOSEST DEALERSHIP TOOK PICTURES OF THE WIPER BLADES, THE AIRBAG DEPLOYING, THE TIME, THE TRAFFIC IN THE BACKGROUND, TO PROVE THAT I WAS NOT IN AN ACCIDENT. THE SERVICE ADVISOR AT LARRY H MILLER CHRYSLER JEEP WAS VERY RUDE TOLD ME THAT I WOULD PROBABLY END UP PAYING FOR THIS OR THAT I COULD CALL MY INSURANCE COMPANY I LEFT THE VEHICLE AT THE DEALERSHIP GOT A CALL LATER ON THIS EVENING SAYING THAT THEY WERE GOING TO CONTACT CHRYSLER SO I WENT AHEAD AND CALLED CHRYSLER MYSELF GOT INTO AN ARGUMENT WITH THEM. THEY TOLD ME THAT THEY WERE GOING TO INVESTIGATE IT AND THEY PUT THE VEHICLE ON HOLD FOR ANY REPAIRS UNTIL THE INVESTIGATION WAS DONE AND NOW IN THE MEANTIME I AM A SINGLE FATHER WITH FIVE CHILDREN I HAVE NO VEHICLE AND THEY WILL NOT OFFER ME A RENT A CAR WHEN I CALL AND LEAVE A MESSAGE FOR THE SERVICE ADVISOR OR THE SERVICE MANAGER AT THE DEALERSHIP THEY IGNORE MY PHONE CALLS AND DO NOT RETURN MY PHONE CALLS WHEN I CALL CHRYSLER THEY TELL ME THAT THEY HAVE SENT ME OVER TO THE ACCIDENT CLAIMS DEPARTMENT AND THAT THEY ARE WAITING FOR FURTHER WORD. I HEARD FROM ANOTHER DODGE CARAVAN ON HER THAT THIS COULD POSSIBLY TAKE UP TO 3 MONTHS OF ARBITRATION BEFORE I EVEN HAVE AN ANSWER AS TO WHEN OR HOW OR WHERE MY VEHICLE WILL BE REPAIRED FIXED OR REPLACED. *TR

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THE ENGINE WOULD ONLY START AFTER MULTIPLE ATTEMPTS. I TOOK IT TO THE DEALER AND WAS ADVISED THAT THE TIPM WOULD NEED TO BE REPLACED. THE TIPM CONTROLS MANY OF THE SYSTEMS -INCLUDING THE STARTING SYSTEM AND OTHER SAFETY SYSTEMS. WE WERE FORTUNATE NOT TO HAVE THE ENGINE/POWER SYSTEMS FAIL WHILE THE VEHICLE WAS BEING DRIVEN. THIS IS A DESIGN/MANUFACTURING ISSUE THAT SHOULD BE RECALLED. THE VEHICLE NO LONGER STARTS. WE ARE WAITING ON THE TIPM TO BE BACKORDERED. THE PART PRICE IS $647 WITH ANOTHER $175 FOR LABOR AND $105 FOR DIAGNOSTIC AT THE DEALER. *TR

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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VEHICLE WOULD NOT START, TRIED CHECKING BATTERY AND JUMPING VEHICLE STILL WOULD NOT START. VEHICLE FINALLY STARTED AFTER ABOUT 20 MINUTES RIGHT BEFORE I WAS ABOUT CALL A TOW TRUCK. I HAVE TAKEN AND HAD IT LOOKED AT BY TWO DIFFERENT SERVICE CENTERS WHO BOTH TOLD ME THAT NOTHING WAS WRONG. IT HAS DONE THIS SEVERAL TIMES SINCE AND I AM CONCERNED THAT I WILL BE LEFT STRANDED DUE TO THIS PROBLEM. *TR

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VEHICLE WOULD STALL OUT ON STARTING, THEN WOULD NOT START AT ALL. COST $1800 TO FIX. *TR

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE PCM NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,724. UPDATED 12/30/14*LJ THE CONSUMER STATED WHILE DRIVING, THE LIGHTS WOULD DIM, THE RADIO WOULD GO OFF, AND THE VEHICLE WOULD POWER OFF. THE DEALERSHIP ADVISED THE PCM WAS DEAD AND IT WAS REPLACED. THE ALTERNATOR WAS ALSO DEFECTIVE. UPDATED 05/27/2015 *JS

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DRIVING AND START SMELLING BURNING STOP AND MY BRAKES ARE SMOKING TO THE POINT IT'S ALMOST ON FIRE AND SO HOT CAN'T TOUCH OR WILL BE BURNT. WORRIED FOR SAFETY OF MY KIDS HAPPENED ABOUT 10 TIMES NOW IF NOT MORE. GOT IT CHECKED OUT SAID NOTHING IS WRONG DON'T KNOW WHY IT'S DOING IT. AND HAVE CHANGED MY ROTORS 3 TIMES AND BRAKES 5 TIMES. *TR

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THE CHECK ENGINE LIGHT COMES ON AND GOES OFF REPEATEDLY. THE VAN DOES NOT WANT TO START 3 OUT OF 5 TIMES AFTER IT WAS JUST STARTING AND RUNNING FINE. THE WINDOWS ROLL DOWN ON THERE OWN WHEN THE VEHICLE IS LOCKED. THE SLIDING DOORS HAVE OPENED ON THEIR OWN. *TR

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DRIVING HOME FROM WORK WHILE STOPPING ON THE FREEWAY MY STEERING WHEEL IS SHAKING. IRONICALLY THIS IS JUST SOUTH OF THE CHRYSLER TECHNICAL CENTER, WHICH I PASS EVERY DAY AS I WORK JUST A FEW MILES FROM IT. THIS IS ONLY OCCURRING WHEN THE BRAKES ARE APPLIED SO I ALREADY DREADED THE THOUGHT, IT MUST BE THE FRONT BRAKES/ROTORS NEED REPLACED. I AM ALSO HEARING A SQUEALING/GRINDING NOISE FROM THE REARS WHEN BACKING UP.I JUST HAD THE RIGHT REAR BRAKES REPLACED THIS SPRING, WHICH I HAVE BEEN READING ONLINE IS A VERY COMMON ISSUE WITH THIS MODEL OF MINIVAN. 80% OF MY DRIVE IS FREEWAY, SO MY BRAKES ARE NOT USED AS OFTEN AS SOMEONE DRIVING SURFACE STREETS EVERYDAY. IS THERE A RECALL FOR THE BRAKE DESIGN ON THIS MINIVAN? ARE THE ROTORS AND BRAKE CALIPERS UNDER SIZED FOR THIS VEHICLE. WHY ARE MY REAR BRAKES WEARING OUT SO QUICKLY, IT DOES NOT MAKE SENSE AS THE FRONT BRAKES ARE THE TYPICAL PARTS TO WEAR SOONER AS THE WEIGHT TRANSFERENCE IS TO THE FRONT WHEN STOPPING. WE HAVE OWNED MANY CHRYSLER PRODUCTS IN THE PAST CHRYSLER TOWN & COUNTRY, CHRYSLER SEBRING. JEEP LIBERTY AND NOT HAD ANY OF THESE ISSUES. I WOULD LIKE TO SEE CHRYSLER STAND BEHIND THIS ISSUE, OR LOSE A LONGTIME CUSTOMER AS I WILL NOT HAVE FAITH IN THEIR PRODUCTS. THERE ARE A VAST NUMBER OF COMPLAINTS ON THE LEMON LAW WEBSITE REGARDING THIS YEAR MODEL WITH THE BRAKING ISSUES I HAVE DESCRIBED. WHEN LOOKING FOR A SERVICE BULLETIN FOR THE MY VEHICLE I DO NOT SEE ONE ISSUED FOR THE 2011 MODEL, AS [XXX] CHIEF/CORRESPONDENCE RESEARCH DIVISION/OFFICE OF DEFECTS INVESTIGATION DESCRIBED IN HIS REPLY TO REF. NO. [XXX] ON 07/13/2014. IT IS NOT LISTED UNDER THE DODGE CARAVAN OR DODGE GRAND CARAVAN MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER AND STALLED. THE CONTACT MENTIONED IT WAS DIFFICULT TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,100.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. WHILE IDLING AT A STOP SIGN, THE VEHICLE STALLED. THE DEALER STATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE IDLING AT A STOP SIGN. THE DEALER STATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

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ONLY HAD VAN LESS THAN 2 YEARS WENT TO STORE CAME HOME TURNED VAN OFF BUT THEN DECIDED TO GO OUT AGAIN TRIED TO START VAN WOULD NOT START TRIED 4 TIME THEN IT STARTED . WENT TO DMV WHEN I CAME OUT VAN WOULD NOT START CALLED AAA TOW CAME AND TRIED TO START AFTER 4 TRIES VAN STARTED , WILL BE TAKING IT TO DEALER THIS WEEK WONDER WHAT THEY HAVE TO SAY ABOUT THIS. I'M STILL PAYING A CAR NOTE ON IT. *TR

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