What 78 owners told NHTSA about the 2011 Dodge Caravan

TAKATA RECALL, VAN STOPPED ON SIDE OF MAJOR HIGHWAY AND WOULD NOT START, HAD VAN TOWED TO AN AUTHORIZED DEALORSHIP WHO QUOTED AN OUTRAGED PRICE TO FIX VAN, SAID PROBLEM WAS THE "TIPM" MODULAR FAULTY BY WHICH THEY HAVE SEEN MANY, THIS IS A SAFETY PROBLEM THAT NEED TO BE RECALLED AND THE PROBLEM FIX, WITH SO MANY CARS WITH SAME PROBLEM THAT'S A BIG ISSUE. PLEASE HELP. *JS

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DEALERSHIP TRYING TO HAVE ME REPLACE BATTERY AND FUEL PUMP EVEN THOUGH THEY KNOW WHAT THE PROBLEM IS. HAVING TO GET THE TIPM REPLACED. CAR WONT START EASILY OR AT ALL. SHUTS OFF BY ITSELF. HAVING TO PAY $1200 TO GET THIS FIXED. CROOKS!

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I HAVE HAD AN ON GOING ISSUE WITH MY CARS BATTERY BEING DEAD AFTER BEING TURNED OFF. THIS ONLY HAPPENED AT NIGHT. MY DAUGHTER CAME HOME LATE AND TOLD ME THAT THE CAR HAD SOMETHING RUINING IN THE CAR. I ALSO HEAR IT AND TRIED TO START MY CAR AND AGAIN THE BATTERY WAS DEAD. I AGAIN CHARGED IT AND WAS ABLE TO START THE CAR AS I TURNED IT OFF AGAIN I COULD HEAR WHAT SOUNDED LIKE A MOTOR RUNNING EVEN WHEN THE IGNITION SWITCH WAS OFF AND KEY REMOVED. TO PREVENT MY BATTERY FROM RUNNING DOWN I REMOVED THE POSITIVE SIDE BATTERY CABLE TO SAVE IT FROM BEING RUN DOWN AGAIN. I CALLED THE DEALERSHIP ON 11-25-15 AND TOLD THEM WHAT WAS GOING ON. THEY TOLD ME TO BRING THE CAR IN ON 11-27-15 AND THEY WOULD CHECK IT OUT. I MEET WITH A SERVICE AGENT BY THE NAME OF JOEY AT THE DEALERSHIP WHO SAID HE WOULD CALL LATER. AFTER, EIGHT HOURS I CALLED JOEY TO FIND OUT IF THEY WERE ABLE TO FIND ANYTHING. I WAS TOLD IT WAS THE TIPM AND IT WOULD BE COSTLY TO REPAIR. I TOLD HIM I NEED THE CAR BACK AND WOULD CALL THE CUSTOMER SERVICE LINE ABOUT GETTING THIS COST COVERED SINCE MY CAR IS ONLY 4 YEARS OLD. HE TOLD ME THAT I WOULD HAVE TO PAY THE $128 DIAGNOSTIC FEE REGARDLESS. HE SAID THAT THEY SILL WANTED TO CHECK CAR AND CALL SATURDAY. I CALLED HE WAS NOT THERE , WAS TOLD I COULD PICK UP CAR AND FEE WAS WAIVED. I WAS NEVER TOLD BY ANYONE AT THE DEALERSHIP THAT THERE WAS AN ONGOING ISSUE WITH THIS PART AND THAT DRIVING THE CAR COULD RESULT IS LOSS OF POWER AND BRAKING. I WAS SURPRISED THAT THEY WAIVED THE FEE NOW I UNDERSTAND WHY. I HAD TO FIND OUT ABOUT THE ISSUE AND LITIGATION BY SEARCHING THE INTERNET. I WILL HAVE TO REPLACE THE BATTERY AGAIN, THE ALTERNATOR AND TIPM WHICH WILL RUN OVER $1500 WHICH WE CAN NOT AFFORD. I HOPE THE DEALERSHIP IS WRITTEN UP FOR FAILURE TO WARN ABOUT A POSSIBLE DEADLY PROBLEM . GIVEN THE PROBLEM THE COMPANY SHOULD PAY ALL COST TO GET MY CAR FIXED.

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WE STARTED HAVING ISSUES STARTING OUR CAR IN OCTOBER. AUTOZONE SAID NOTHING WAS WRONG. A COUPLE WEEKS LATER THE BATTERY WAS DEAD. WE REPLACED IT AND $179 LATER THE PROBLEM IS WORSE. THE KEY HAS BEEN STUCK IN THE IGNITION TWICE. THE MECHANICAL DOORS STOP WORKING HALFWAY THROUGH OPENING OR CLOSING EVERY NOW AND THEN. GOOGLING ISSUES BRINGS UP NOTHING BUT TIPM ISSUES WHICH CHRYSLER HAS KNOWN ABOUT FOR HOW LONG? YET THEY CONTINUE TO REFUSE TO ISSUE A RECALL FOR THEIR MISTAKE LEAVING THE OUTRAGEOUS AMOUNT ON US TO PAY TO FIX. ARE WE REALLY WAITING FOR PEOPLE TO START DYING BECAUSE OF THIS FAULTY ISSUE? THE VEHICLE SHUTS DOWN IN THE MIDDLE OF THE ROAD! IF YOU CAN GET IT STARTED.

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FAULTY TIPM MODULE, CAR WON'T START, REPLACED BATTERY, REPLACED SPARK PLUGS, ADDED BYPASS, AND NOW STILL WILL NOT START. STARTED IN JULY WITH JUST THE BATTERY DYING AND THEN AUGUST THE FUSES BLEW AND BETWEEN SEPTEMBER AND NOVEMBER I HAVE JUMPED IT WEEKLY. NOW IT IS COMPLETLY DEAD. JUMPING THE BATTERY NO LONGER WORKS. ONE LOCAL CHRYSLER DEALER STATES THERE IS A 4-5 MONTH WAIT DUE TO PARTS RECALL, ANOTHER DEALER STATES THERE IS NO RECALL ON MY VEHICLE FOR THIS ISSUE.

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THE TIPM MODULE WAS FAULTY, CAUSING THE FUEL PUMP TO EITHER NOT ENGAGE WHEN TRYING TO START THE VEHICLE, OR CUT OUT WHILE THE VEHICLE WAS IN MOTION, OTHER TIMES THE FUEL PUMP WOULD REMAIN ON AFTER TURNING OFF THE VEHICLE...PUMPING GASOLINE FUMES INTO OUR GARAGE FOR LONG PERIODS OF TIME. DODGE REFUSED TO ACKNOWLEDGE THAT THIS WAS A TIPM FAILURE AND INSTEAD TRIED TO CONVINCE ME TO REPLACE THE FUEL PUMP MULTIPLE TIMES...WE DID REPLACE THE FUEL PUMP ONCE WHICH HAD NOT AFFECT ON THIS ISSUE.

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VAN CRANKS BUT WON'T START. HAVE TO TRY TO CRANK IT MULTIPLE TIMES BEFORE IT WILL START. HAVE REPLACED BATTERY AND FUEL PUMP.

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VEHICLE RANDOMLY WILL CRANK EXCESSIVELY AND NOT START; ONCE STARTED WILL SPUTTER OUT AND DIE. FIRST OCCURRED ON 11/18/14. REPAIRED AT NO CHARGE. WAS TOLD THAT RECALL ON SAME ENGINE (3.6 LITER) IN JEEP LINE BUT HADN'T HAPPEN YET ON DODGE CARAVAN. REPLACED FUEL PUMP (CUSTOMER PAID) AND DIDN'T FIX PROBLEM

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2011 DODGE CARAVAN, WON'T START AND WILL DIE WHILE DRIVING. OCCURS 95% OF THE TIME WHEN STARTING OR DRIVING VEHICLE. REPLACED FUEL PUMP AND PROBLEM WAS NOT FIXED. NEXT THING TO CHANGE IS THE RELAY OR THE TIPM. WAS A RECALL FOR OTHER DODGE VEHICLES FOR THE SAME ISSUE.

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FOR THE PAST SEVERAL WEEKS WE HAVE HAD INTERMITTENT PROBLEMS STARTING OUR VAN. IT WILL OCCASIONALLY DO NOTHING WHEN THE KEY IS TURNED, IT WILL ALSO JUST TURN OVER WITHOUT STARTING. THE SECOND PROBLEM SEEMED TO BE GETTING PROGRESSIVELY WORSE- MEANING THAT IT WOULD TAKE MORE ATTEMPTS TO CRANK IT. THIS PAST WEEKEND IT WOULD NOT CRANK AFTER MANY ATTEMPTS. AFTER TROUBLESHOOTING MOST OF THE DAY I REALIZED THAT THE FUEL PUMP SEEMED TO BE WORKING ONLY EVERY NOW AND THEN. I FOUND A WEBSITE THAT INSTRUCTED HOW TO MAKE A TESTER TO DETERMINE IF IT WAS A FUEL PUMP RELAY ISSUE ON THE TIPM. SURE ENOUGH WE WERE ABLE TO DETERMINE THAT THE RELAY WAS THE ISSUE. IT CERTAINLY SEEMS THAT I AM ONE AMONG MANY PEOPLE THAT ARE HAVING PROBLEMS WITH THE TIPM. I HOPE THAT THEY RECOGNIZE THE SEVERITY OF THE PROBLEM AND RESOLVE IT SWIFTLY.

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VEHICLE STARTED EXHIBITING PROBLEMS IN 2013. IT WOULD NOT START AT RANDOM TIMES FOR NO REASON. TOWED TO DEALERSHIP WHERE THEY DIAGNOSED IT AS A BATTERY PROBLEM AND THE BATTERY WAS REPLACED. THE PROBLEM PERSISTED AND WE RECEIVED REPLACEMENT BATTERY FORM THE DEALERSHIP. THE CAR WAS IT SET WARRANTY AT THE TIME. NOW, 2015 THE ISSUES HAS AGGRAVATED. THE CAR WILL START EARLY IN THE MORNING BUT ONCE TURNED OFF WILL NOT RESTART FOR HOURS AT A TIME. ELECTRICAL IS ALL WORKING BUT CAR JUST WON'T START. BATTERY HAS BEEN CHECKED IT IS FUNCTIONAL AND WORKING. WE HAVE EXPIRED OUR WARRANTY AND DON'T HAVE THE MONEY TO REPAIR WHATEVER THE PROBLEM IS.

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IT HAS BEEN ABOUT 2 YEARS WHEN I CONTACTED THE CAR DEALER WITH THE NOTICE YOU SENT ME. ALL THEY DID WAS DISCONNECTED THE REAR WINDOWS BUT NEVER CONNECTED THEM BACK. STILL NOW THEY ARE DISCONNECTED. THE DEALER TOLD ME THAT THEY WHERE GOING TO CALL ME AS SOON AS THE PARTS CAME IN IT IS AUGUST 25, 2015 AND STILL NO ANSWER FROM THEM. THE LAST TIME I CALLED THEM WAS IN JANUARY LEFT A MESSAGES BUT GOT NO RETURN CALL. WHAT CAN I DO SINCE IT IS AUGUST AND THE REAR WINDOWS ARE STILL DISCONNECTED. I HAVE NOT BEEN ABLE TO USE THEM. THEY DO NOT WORK. I DON'T THINK THAT THEY ARE STILL WAITING FOR THE PARTS. THEY ORDERED THEM BUT NEVER INSTALLED THEM IN MY VEHICLE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. WHILE STARTING THE VEHICLE, THE SHIFT LEVER BECAME STUCK IN THE PARK POSITION. THE CONTACT MENTIONED THAT THE INSTRUMENT PANEL DISPLAYED THAT THE TRANSMISSION WAS IN THE REVERSE POSITION, BUT ON THE SHIFT LEVER THE VEHICLE WAS IN THE PARK POSITION. ONCE THE CONTACT EXITED THE VEHICLE, IT STARTED TO ROLL AWAY. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE SHIFT LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. MA 10/1 THE DEALER REPLACED THE SHIFTER CABLE. UPDATED 03/31/16.*JB

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE PART NEEDED WAS NOT AVAILABLE AND DISCONNECTED THE DEFECTIVE SWITCH TO PREVENT A FIRE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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VAN WONT START. AFTER TWO WEEKS I HAVE BEEN TOLD IT WAS THE TIPM MODULE THAT IS DEFECTIVE AND A ESTIMATE OF OVER $1,200 TO REPAIR. I HAVE SEEN ALL OVER THE INTERNET THAT THIS IS A KNOW PROBLEM TO CHRYSLER. WHEN IS A RECALL GOING TO BE STARTED?

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TIPM IS DEFECTIVE, FUEL PUMP RELAY OVERHEATS RESULTING IN ENGINE STOPPING ,CAN RESULT IN LOSS OF CONTROL OF VEHICLE,THIS IS A WHEELCHAIR VAN NOT A GOOD SITUATION,CHRYSLER REPLACED PART UNDER POLICY WARRENTY ,WOULD NOT STAND BEHIND LABOR COST TO REPLACE, THIS SHOULD BE THEIR RESPONSIBILITY AS IT IS A SAFETY ISSUE

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT STATED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED TO WORK. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT START AT TIMES, LOSES POWER AND DRAINS THE BATTERY. THERE WERE NO WARNING SIGNS THAT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. MA 10/2 THE CONSUMER STATED THE VEHICLE SHUT OFF, WHILE DRIVING DOWN THE ROAD. THE FUEL PUMP STAYED ON WHEN THE WAS TURNED OFF, CAUSING THE BATTERY TO GO DIE. UPDATED 10/08/15*JB

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WE RECEIVED A RECALL IN OR AROUND DECEMBER 2014 ON OUR DODGE CARAVAN (2011). I CALLED LARRY MILLER DODGE DEALERSHIP ON 2-6-2015 WAS INFORMED THAT THE PARTS ARE A MONTH TO A MONTH IN A HALF OUT TO CALL BACK IN SIX WEEKS. ON 4-14-2015 I CALL LARRY MILLER DODGE DEALERSHIP AGAIN AND WAS TOLD THEY STILL HAVE NOTHING IN TO FIX THE RECALL. SO I CALL SAME DEALERSHIP ON 5-2-2015 AND WAS TOLD THAT IT IS STILL ON BACK ORDER AND THEY HAVE NO IDEA WHEN IT WILL BE IN. THIS IS UNCALLED FOR-- IT TO BE 6 MONTHS AND NOTHING BEING DONE!

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2011 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO VEHICLE COMPUTER AND AIRBAG ISSUES. *SMD THE CONSUMER STATED THE VEHICLE WOULD NOT START. IT WAS DETERMINED THERE WAS A STOP ENGINE ORDER ON THE COMPUTER, WHICH WAS REMOVED BY UPDATING THE COMPUTER AT THE CONSUMERS EXPENSE. *JB UPDATED 07/20/15. *JB UPDATED 11/06/15*LJ THE DEALER REPLACED THE BATTERY. UPDATED 11/19/15. *JB UPDATED 11/24/15.*JB THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 2/3/2016 *JS UPDATED 10/20/2017*CN

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED A RECALL NOTICE IN JUNE OF 2014 FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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AFTER MONTHS OF TRYING TO GET A RECALL TAKEN CARE OF, THE DEALER STILL SAYS THAT THE FAULTY SWITCH, WHICH CAN CAUSE A FIRE IS STILL NOT AVAILABLE,THIS IS GETTING RIDICULOUS

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2011 DODGE GRAND CARAVAN CREW-THE GAS PEDAL GETS STUCK IN ACCELERATION, THE DEALER STATES IT IS THE GAS PEDAL ASSEMBLY. THERE IS NOT A CURRENT RECALL, BUT THE DEALER SAYS IT IS NOT SAFE TO DRIVE THE VEHICLE AND IT MUST BE REPLACED, OR I CAN RISK KILLING MY FAMILY. FILED A COMPLAINT WITH DODGE, THEY SAID THE "DO NOT HAVE ENOUGH COMPLAINTS TO ISSUE A RECALL". I GUESS THEY ARE WAITING TILL SOMEONE DIES. THEIR WARRANTY TO REPLACE THESE TYPES OF ITEMS ENDS AT 36,000 AND MY EXTENDED WARRANTY WILL NOT COVER IT. WHAT A WASTE OF MONEY THESE WARRANTIES ARE. I DOUBT I WILL EVER BUY ANOTHER DODGE! *TR

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TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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CONTACTED DEALER FOR RECALL REPAIR. STILL NO PARTS AVAILABLE TO REPAIR RECALLED REAR QUARTER VENT WINDOW SWITCH. 14V-234. *TR

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