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What 773 owners told NHTSA about the 2011 Chrysler Town And Country

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (773)Crash / fire / injury (31)Electrical system (523)Fuel system (110)Engine (107)Brakes (54)Transmission & drivetrain (39)Body & structure (37)Airbags (24)Steering (21)Visibility & wipers (19)Electronic Stability Control (esc) (18)

2 of 773 complaints match · Fuel system · crash/fire/injury only · clear filters

Jan 24, 2019Fuel systemCrash

FUEL PUMP RELAY GAVE OUT AND UNLIKE THE DURANGO AND GRAND CHEROKEE IT'S NOT ON RECALL IT'S ALSO 1000 DOLLAR PART THAT THEY KNOW IS BAD, IT STOPPED WORKING FOR ME ON THE HIGHWAY HAD TO COAST TO THE ICY SHOULDER AND SLIPPED INTO THE DITCH ALMOST FLIPPED BECAUSE SINCE THE ENGINE WASN'T ON NEITHER WAS THE POWER STEERING

NHTSA ODI 11171954

Sep 21, 2014Body & structureEngineFuel systemFire

VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED SEEING SPARKS EMANATING FROM UNDER THE HOOD BEFORE IT BURST INTO FLAMES WHICH DESTROYED THE CAR. THIS ALSO DAMAGED THE OTHER VEHICLE PARKED AHEAD OF THE TOWN AND COUNTRY. *TR

NHTSA ODI 10637811

Working with the data? Download all 773 complaints as CSV · fetched from NHTSA July 27, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2011 Chrysler Town And Country verdict →