What 773 owners told NHTSA about the 2011 Chrysler Town And Country

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO RAIRDON'S CHRYSLER DODGE JEEP RAM OF MARYSVILLE (16610 SMOKEY POINT BLVD, ARLINGTON, WA 98223, (360) 653-5664) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 10 MPH, THE ALTERNATOR FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR FAILED AND PRODUCED A REVERSE VOLTAGE, WHICH CAUSED THE ECU TO BE DESTROYED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE KEY WAS UNABLE TO TURN OVER IN THE IGNITION AND THE VEHICLE FAILED TO START. IN ADDITION, THE AUTOMATIC START FOB FAILED TO FUNCTION FOR MORE THAN TWO YEARS. THE DEALER (STEW HANSEN DODGE RAM CHRYSLER JEEP, 12103 HICKMAN RD, URBANDALE, IA 50323, (515) 331-2900) STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL AND THAT THE TIPM NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL, BUT PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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WHILE DRIVING, MY VAN HAD AN ELECTRICAL MELTDOWN STARTING WITH MY SEAT WARMERS NOT STAYING ON. IT CONTINUED WITH GAUGES MALFUNCTIONING, HEADLIGHTS AND STEREO SHUT DOWN. FOLLOWED BY A COMPLETE SHUTDOWN OF THE VEHICLE. IT WAS DETERMINED THAT THE ALTERNATOR WENT OUT BUT ALSO FRIED THE ELECTRICAL SYSTEM RESULTING IN NEEDING THE TIPM AND ECM REPLACED. I SUSPECTED THE TIPM AS A PROBLEM SEVERAL MONTHS EARLIER WHEN THE VAN WOULD NOT START REGULARLY BUT IF YOU CONTINUED TO PUSH THE START BUTTON IT WOULD EVENTUALLY START. IT ALSO COMPLETELY SHUT DOWN ONCE WHILE DRIVING BUT THEN CAME BACK UP AFTER A COUPLE SECONDS. MY MECHANIC THOUGHT IT WAS THE STARTER. CHRYSLER HAS RECALLED THE TIPM FOR MY MAKE, MODEL, AND YEAR BUT SOMEHOW HAS SKIPPED MY VIN. A LAWSUIT WAS ALSO SETTLED IN 2015 WITH REGARDS TO THE TIPM AND THE VEHICLES NOT STARTING. I BELIEVE CHRYSLER SHOULD EXPAND THEIR VIN NUMBERS TO INCLUDE ALL VEHICLES LISTED IN THE YEARS INCLUDED IN THE LAWSUIT. IN ADDITION, CHRYSLER SHOULD BE FINANCIALLY LIABLE FOR ALL REPAIRS NECESSITATED BY THE MANUFACTURING/DESIGN DEFECT THAT CAUSES THE ELECTRICAL FAILURES.

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VAN WOULD NOT START, ONLY CRANK AND CRANK. TOWED TO REPAIR SHOP AND FUEL PUMP WAS REPLACED. NEXT DAY VAN HAD STARTING PROBLEMS AGAIN. VAN WAS TAKEN BACK TO REPAIR SHOP. MECHANIC WAS UNABLE TO SOLVE PROBLEM SO VAN WAS TOWED TO A CHRYSLER DEALERSHIP. THE CHRYSLER DEALERSHIP WAS ALSO UNABLE TO SOLVE PROBLEM AND VAN WAS RETURNED BACK TO ME. AGAIN THE VAN WOULD NOT START, I TRIED THE TIPM BYPASS IDEA FOUND ONLINE. THE VAN HAS RAN OK SINCE, ONLY HAVING TROUBLES WHEN VERY COLD. THE VAN ONLY HAS 87000 MILES AND A VERY WELL MAINTAINED HISTORY. I AM SCARED THIS VAN WILL FAIL AND SERIOUSLY HURT SOMEONE. THE COST FOR A NEW TIPM IS VERY EXPENSIVE AND I DON'T KNOW IF THIS WILL EVEN FIX THE PROBLEM. I HAVE ALREADY SPENT $900 ON A NEW FUEL PUMP AND HAVE THE SAME PROBLEMS. PLEASE HELP

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THE FUEL PUMP RELAY INSIDE THE TIPM (FUSE BOX CIRCUIT BOARD FUEL PUMP RELAY) THE VEHICLE WOULD NOT START SOMETIMES AND DIED A FEW TIMES OUT DRIVING IT OUT ON THE HIGHWAY. I BOUGHT A NEW RELAY AND HAD IT SOLDER IN TO MY TIPM AND IT WORKS GREAT NOW THEN A ENGINE LIGHT CAME ON AND IT SAY'S IT'S NOT COMMUNICATION WITH MY PCM THEN IT'S WORKING AGAIN. VEHICLE RUNS GREAT NOW AND STARTING. I HEAR CHRYSLER 2011 TOWN AND COUNTRY VANS ARE HAVING A LOT OF PROBLEMS WITH THE SAME ISSUES BUT NO RECALLS ON THE TIPM BOX MODULES.

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TRANSMISSION SLIPPING, OCCASIONALLY DOES NOT SHIFT OUT OF 1ST GEAR WHEN EXCELLERATING FROM STOP LIGHT OR SIGN. BACK DRIVER SIDE DOOR SOUNDS LIKE ELECTRIC SNAPPING LOUDLY FROM IT WHEN IN GEAR AND EXCELLERATING. THIS HAS HAPPENED MANY TIMES.

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THE CAR IS HAVING MAJOR ISSUES WITH THE FUEL PUMP CONTINUING TO RUN. IN THE LAST 30 DAYS IT IS NOT WANTING TO START IN THE MORNING. I HAVE READ ON THIS ISSUE AND CHRYSLER HAS HAD SEVERAL HUNDRED COMPLAINTS ABOUT THE TIPM BEING BAD CAUSING THE FUEL PUMP TO CONTINUE TO RUN OR THE VAN NOT TO START ON COLD MORNINGS. THIS HAS ALSO CAUSE THE VAN TO STOP RUNNING WHILE YOU ARE DRIVING THE VEHICLE DOWN THE ROAD.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE IGNITION FAILED TO START THE VEHICLE. AFTER SEVERAL ATTEMPTS, THE VEHICLE FINALLY STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HENDRICKS HOVER AUTOMALL, 1626 MONTGOMERY HWY, HOOVER AL 35216) WHERE IT WAS DIAGNOSED THAT THE KEYS NEEDED TO BE REPLACED. THE KEYS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

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THE FUEL PUMP RELAY FAILED. THE FUEL PUMP RELAY IS MUCH SMALLER THAN THE INDUSTRY AVERAGE, AND THE CONTACTS OVERHEATED. THE RELAY RANDOMLY FAILED MULTIPLE TIMES WHILE DRIVING. THE PROBLEM WAS INTERMITTENT, AND THE VEHICLE WAS FUNCTIONING NORMALLY BY THE TIME IT MADE IT TO A SERVICE FACILITY FOR TESTING/REPAIR. THE RELAY ON THIS PARTICULAR DESIGN IS INTEGRATED INTO THE FUSE BOX, WHICH CHRYSLER CALLS A TOTALLY INTEGRATED POWER MODULE, OR TIPM. THE DESIGN MAKES IT PRONE TO FAILURE BECAUSE OF THE SIZE OF THE RELAY (TOO SMALL FOR THIS APPLICATION) AS EVIDENCED BY THE RECALL FOR JEEPS THAT USE THE SAME WIRING.

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I BELIEVE THAT THE TIPM FUEL PUMP RELAY IS CAUSING THE ISSUES. IT HAS LEFT THE FUEL PUMP ON WHEN THE ENGINE AND POWER WAS OFF WITH THE KEY OUT OF THE VEHICLE. IT HAS MANY TIME CRANKED WITHOUT STARTING, WHILE STATIONARY WITH THE ENGINE COLD AND ALSO WHILE HOT. LAST NIGHT IT SHUTOFF THE ENGINE WHILE DRIVING DOWN THE HIGHWAY FOLLOWED BY CRANKING WITHOUT STARTING.

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VEHICLE STALLS OUT COMING TO A STOP. IT IS GETTING WORSE BY THE DAY. I HAVE TO PUT IT IN PARK TO START IT BACK UP. I AM CONCERNED THAT I WILL BE REAR ENDED. I UNDERSTAND THE DURANGO HAS BEEN RECALLED FOR THE SAME ISSUE. SPECIFICALLY THE TIPM IS FAULTY. WHY HAVE THEY NOT RECALLED ALL MODELS?

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AUTONATION JEEP (16300 W COLFAX AVE, GOLDEN, CO 80401) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE FAILED TO OPERATE WITH THE KEY, BUT NOT WITH THE REMOTE. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER PANEL AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT, WHEN THE TECHNICIAN TESTED THE VEHICLE, IT MISFIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

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CAR WILL NOT START FROM "PARK" OCCASIONALLY. LIGHTS WILL WORK, GAUGES WILL WORK, STARTER WILL NOT CRANK TO TURN THE ENGINE OVER. THIS USUALLY OCCURS WHEN VEHICLE IS AT NORMAL OPERATING TEMPERATURES, AFTER DRIVING TO THE STORE AND TURNING IT OFF. THEN TRYING TO START CAR WHEN LEAVING STORE. AFTER TWO TO SEVEN TRIES, STARTER WILL WORK AND ENGINE STARTS.

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THIS CAR HAS DIFFICULTY STARTING. THE BATTERY WAS CHECKED, REPLACED AND IT STILL HAPPENS. ALSO, THE CAR WILL STALL WHEN GOING BETWEEN 20-30 MILES PER HOUR. IT IS A VERY SCARY SITUATION.

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I HAVE A 2011 CHRYSLER TOWN AND COUNTRY. AS OF TODAY I HAVE HAD THE VEHICLE UNDER 3 YEARS AND HAVE HAD TO REPLACE THE ALTERNATOR 3 TIMES, 3 NEW BATTERIES, THE MASTER CYLINDER AND BREAK BOOSTER WAS REPLACED, MULTIPLE SENSORS, MY ABS AND TRACTION CONTROL NEVER FUNCTIONS CORRECTLY. THIS IS ALL BECAUSE OF THE TIPM THAT IS MALFUNCTIONING AND YOU CANT GET ONE OF THESE BECAUSE THEY ARE BACK ORDERED. AND WHEN YOU CALL THE DEALER SHIP OR CHRYSLER THEY TELL YOU THERE IS NOTHING THEY CAN DO.

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WITH NO WARNING, CAR STOPS IN TRAFFIC. NO WARNING LIGHTS. WON'T START, WON'T RECOGNIZE KEY. WINDOWS WON'T GO DOWN OR UP. ALARM GOES OFF FOR NO REASON. BELIEVE IT TO BE THE TIPM. DEALER REFUSES TO REPAIR. DOES NOT HAPPEN EVERY TIME, BUT NEARLY 75% OF TIME. HAS STRANDED ME IN PARKING LOTS, AT SCHOOL , ON FREEWAY RAMPS AND AT INTERSECTIONS. I CONSIDER THIS VERY UNSAFE. IT BEGAN ON FRIDAY SEPT. 8, 2017 AND CONTINUES TO THIS DAY.

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THE VEHICLE WILL CRANK BUT NOT START. SEEMS LIKE IT'S OUT OF GAS, BUT IT'S NOT. BAD FUEL PUMP RELAY IS WHAT IT TESTS OUT TO BE, BUT CHRYSLER WANT TO REPLACE A $1000.00 FUSE BOX. COMMOM PROBLEM FOR THIS. SHOULD BE A COMPLETE RECALL FOR THIS PART. MY HAS NOT STOPPED ON THE HIGHWAY -- YET...

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CAR WILL NOT START INTERMITTENTLY LEAVING ME STRANDED MULTIPLE TIMES HAVING TO TOW. BAD TIPM IS WHAT I AM TOLD BY OTHERS WITH SIMILAR STORIES; DEALER SAYS THEY CANNOT FIND ANYTHING DEFINITE PROBLEM STARTED AT APPROXIMATELY 70,000 MILES BUT WOULD START AFTER 2-3RD TRY; OCCURRING MUCH MORE FREQUENTLY TAKING 8 HOURS TO START AGAIN. LAST TIME THEY SAID MY BRAND NEW BATTERY WAS "FAULTY". REPLACED AND NOW OCCURING AGAIN.

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WHEN THE VEHICLE IS TURNED OFF, THE FUEL PUMP CONTINUES TO RUN AND WILL NOT SHUT OFF. THE PROBLEM IS A FAULTY TIPM - TOTALLY INTEGRATED POWER MODULE.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF POWER AND THE VEHICLE STALLED. THE VEHICLE WAS INSPECTED BY A MECHANIC WHO INDICATED THAT THIS WAS A KNOWN ISSUE BY THE MANUFACTURER. THE DEALER (KRUSE CHRYSLER IN GIRARD, IL) STATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM). THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION TO THE CONTACT OTHER THAN REPLACING THE PART. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

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TIPM (TOTALLY INTEGRATED POWER MODULE) FAILURE. SYMPTOMS INCLUDE FUEL PUMP NOT RUNNING, OR RUNNING IRREGULARLY. VEHICLE WILL NOT START, VEHICLE STALLS SOON AFTER STARTING. THIS PART IS COMMON TO SEVERAL MODELS AND CAUSES PROBLEMS ACROSS MODEL LINES. IT HAS SINCE BEEN REDESIGNED, AND THE DEALERSHIP IS INSTALLING THE "NEW" MODULE IN OUR VEHICLE AT MY EXPENSE.

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CAR WON'T START. WHEN TURNING THE KEY THE RADIO COMES ON AND THE CAR SOUNDS LIKE IT WANTS TO START BUT DOESN'T. THE KEY 'STICKS' AND CONTINUES TRYING TO TURN OVER EVEN IF I DO NOT HAVE MY HAND ON THE KEY. ALREADY REPLACED THE FUEL PUMP, BUT PROBLEM IS STILL THERE. AFTER RESEARCH MECHANIC TELLS ME IT IS THE TIPM AND THAT IT IS FAULTY. I HAVE NO VEHICLE NOW AND CANNOT AFFORD A RENTAL. MY HUSBAND ALSO TOLD ME IT STALLED ON HIM WHILE DRIVING OVER A BRIDGE THE DAY BEFORE THE VAN WOULDN'T START UP.

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INTERMITTENT ISUES WITH NOT STARTING WHEN THE KEY IS TURNED OR THE REMOTE START IS PRESSED ON THE KEY FOB. THERE IS A CLICK THAT CAM BE HERD BUT ENGINE DOES NOT TURN OVER,AFTER SEVERAL ATTEMPTS IT WILL EVENTUALLY START. NOT SURE IT IS A SAFETY ISSUE BUT MORE OF AN INNOCENCE AND INCONVENIENCE. WITH ALL I HAVE READ ABOUT THIS ISSUE IT WOULD SEEM THAT CHRYSLER CORP. WOULD HAVE A FIX FOR IT BY NOW. THE VAN WAS USUALLY PARKED IN MY DRIVEWAY, SOMETIMES OVER NIGHT OTHER TIMES AFTER DRIVING IT TO THE STORE AND BACK, THEN TRYING TO GO SOMEPLACE ELSE LIKE A DR.APT. SOMETIMES IT SAT ONLY A FEW MINUETS OTHER TIMES AFTER AN HOUR OR SO. IT HAS A NEW BATTERY AND IS IN GOOD CONDITION WITH NO CORROSION ON EITHER POST.

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FROM WHAT I'VE RESEARCHED MY PROBLEM IS WITH THE TIPM. SEVERAL MONTHS AGO I STARTED HAVING PROBLEMS WITH STARTING THE VEHICLE. PUSH TO START NOR KEY WOULD START THE VEHICLE AFTER SEVERAL ATTEMPTS. THEN ALL OF A SUDDEN IT WOULD START. DEALER FOUND NO CODES TO DIAGNOSE AND CLAIMED THEY COULD NOT REPRODUCE IT. DEALER FLASHED SOMETHING BUT DID NOT MAKE A DIFFERENCE. A MONTH AGO, THE CAR STOPPED ON A MAJOR HIGHWAY, I WAS FORTUNATE TO BE ABLE TO MAKE IT TO THE SHOULDER. HAD IT TOWED. DIAGNOSED AS FUEL PUMP GETTING NO POWER. THEY REPLACED THE FUEL PUMP. STILL HAVING INTERMITTENT ISSUES WITH STARTING. NOW, WITH NO WARNING THE VEHICLE JUSTS SHUTS DOWN COMPLETELY AS IF NO POWER. RADIO, EVERYTHING GOES DEAD FOR A FEWS SECONDS. THEN RADIO, LIGHTS COME ON WITH NO INTERVENTION. CAR CRANKED UP BOTH TIMES. HAS DONE THIS TWICE IN THE LAST TWO WEEKS. SOMEONE WILL GET HURT OR GOD FORBID, KILLED IF CHRYSLER DOES NOT STOP LYING AND TAKE CARE OF THIS DEFECT. CONSUMER'S SHOULD NOT BE FORCED TO PAY TO REPLACE THIS PART.

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