What 773 owners told NHTSA about the 2011 Chrysler Town And Country

FIRST MY RADIO WOULD COME ON AND OFF BUY ITSELF, THEN THE HEAT WOULD TURN ON AND OFF BY ITSELF, THEN CAR WOULD START SOMETIMES, UNLESS YOU TURNED KEY ON AND OFF 4 TIMES BEFORE STARTING, NOW THE FUEL PUMP WILL NOT STOP RUNNING AND I HAVE TO TAKE CABLE OF BATTERY EVERY TIME I TURN VAN OFF

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WHILE DRIVING MY VEHICLE ON THE HIGHWAY AT AN ESTIMATED SPEED OF 60 MPH, FOR NO REASON AT ALL, VARIOUS WARNING/INDICATOR LIGHTS STARTED TO FLASH (NOT ALL IN UNISON) AND THE ODOMETER SPEED INDICATOR (DIGITAL NUMBERS) WENT UP & DOWN AS THE CAR SEEMED TO BE STALLING/MISSING. FOR A SECOND IT SEEMED TO RIGHT ITSELF THEN THE ENGINE COMPLETELY SHUT DOWN LOSING ALL POWER - ELECTRICAL (ALL), POWER STEERING, POWER BRAKES, ETC. AND WE WERE FORCED TO COAST TO A STOP IN THE BREAKDOWN LANE. AFTER WAITING A FEW MINUTES I WAS ABLE TO START THE CAR AND IT SEEMED THAT EVERY THING WAS NORMAL FOR THE LAST 10 MILES OR SO OF MY DRIVE.THIS IS THE SECOND TIME IT HAS HAPPENED IN THE PAST 2-3 YEARS WHICH IS A LONG PERIOD BUT ALARMING BECAUSE BOTH TIMES WERE WHILE DRIVING ON THE HIGHWAY. WHEN IT DOES HAPPEN YOU CAN'T SAFELY CONTROL THE CAR ONCE IT SHUTS DOWN - LIMITED CONTROL AT BEST. AFTER THE FIRST TIME, I TOOK IT TO THE CHRYSLER DEALER IN KENT OH (KLABEN) WHO SERVICES MY VEHICLE BECAUSE OF THE WARRANTY AND I TRUST THEM. THEY HAD A SERVICE TECHNICIAN AND A MANAGER BOTH DRIVE THE VAN OVER THE COURSE OF A FEW DAYS (INCLUDING HIGHWAY TRAVEL) AND COULDN'T DUPLICATE THE FAILURE. DIAGNOSIS WAS A POSSIBLE COMPUTER GLITCH AND SINCE THAT DIAGNOSIS IT HASN'T HAPPENED AGAIN UNTIL TONIGHT 2/10/16. IT MAY BE THE COMPUTER BUT I WILL DRIVE IT TOMORROW AND SEE IF IT RUNS OK. IF IT DOES I PROBABLY WON'T TAKE IT BACK IN (UNLESS SOMEONE KNOWS SOMETHING) BUT I WANTED TO SHARE THE ISSUE IN THE EVENT ANYONE ELSE HAS EXPERIENCED THE SAME PROBLEM. A COMPUTER GLITCH (IF IT IS) IS NOT LIKE A REBOOT ON THE HOME COMPUTER.THIS FAILURE BOTH TIMES HAS HAPPENED IN LIGHT TRAFFIC. MY FEAR IS THAT IN HEAVY TRAFFIC TRYING TO PULL OVER SAFELY WITHOUT ANY POWER AND LIGHTS COULD LEAD TO A MAJOR INCIDENT/ACCIDENT. I SHOULD HAVE MY RECORD OF THE (NO) REPAIR FROM KLABEN AND THEY SHOULD ALSO HAVE IN THEIR DATA BASE.

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I OWN A 2011 CHRYSLER TOWN AND COUNTRY WITH 97, 000 MILES, MOSTLY HIGHWAY. I TAKE GOOD CARE OF MY VAN BUT LATELY HAVE HAD SEVERAL ISSUES. THE VEHICLE WILL RANDOMLY NOT START. I CAN PLACE THE CAR IN NEUTRAL SOMETIMES AND IT WILL START OTHER TIMES IT WILL NOT. I HAVE HAD IT TOWED 2X TO THE DEALERSHIP WHERE THEY STATE THERE ARE NO CODES AND IT STARTS. IT HAS COST ME OVER 1000.00 IN TOW, SERVICE AND GARAGE FEES. THE VEHICLE IS IN THE STOP POSITION WHEN IT WILL NOT START.

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AS WE WERE DRIVING AT ABOUT 30 MPH THE VAN STARTED TO ACCELERATE ON ITS OWN. IT REVVED UP TO 70 MPH THEN TO 50 THEN TO 20 THEN BACK UP TO 70. WE COULDN'T CONTROL THE SPEED WITH GAS PEDAL OR THE BRAKE PEDAL. WE WERE JUST GLIDING. I TOLD MY WIFE TO PUT IT INTO NUETRAL AND TAP ON BRAKE PEDAL TILL WE FINALLY SLOWED DOWN. WE THEN TURNED VAN OFF AND LET IT SIT. WE THEN CALLED ARE MECHANICS AS WE JUST HAD A TRANSMISSION FLUSH DONE. OF COURSE THEY FOUND NOTHING WRONG WITH IT BECAUSE IT WASN'T DOING IT FOR THEM. WE TRUST OUR MECHANICS AS WE HAVE BEEN USING THEM FOR YEARS NOW ON ALL OUR VEHICLES AND HAVE NEVER HAD A PROBLEM UNTIL THIS VAN. THE NEXT DAY WE ARE SITTING AT A LIGHT AND THE VAN IS JUMPING LIKE IT WANTS TO GO AND A LOUD CLUNK NOISE HAPPENS LIKE ITS SHIFTING GEARS. THEN THE FOLLOWING MORNING MY WIFE IS GETTING IN VAN TO TAKE KIDS TO SCHOOL AND TURNS ON VAN AND IT TURNS ITSELF OFF. OUR MECHANICS HAD THIS VAN FOR 2 DAYS AND HAVE DROVE IT WITH THERE COMPUTERS HOOKED UP TO IT AND NO RED FLAGS. THE MAIN MECHANIC SAYS IT'S PROBABLY THE COMPUTER. AFTER FURTHER RESEARCH ON THIS VAN I NOW HAVE FOUND THIS IS A VERY COMMON PROBLEM WITH THIS MAKE,MODEL,YEAR. YET NOTHING HAS BEEN DONE TO RESOLVE IT. THIS IS A MAJOR SAFETY ISSUE THAT APPARENTLY CHRYSLER IS AWARE OF BUT WOULD RATHER MAKE $1200 OFF CONSUMERS THEN FIX ON THERE OWN. CLEARLY MY SAFETY AND MY FAMILIES SAFETY ISN'T A CONCERN FOR THEM. WE DRIVE ALMOST AN HOUR ON THE HIGHWAY EVERY OTHER WEEK. NOW I HAVE TO BE WORRIED THIS VAN WON'T DRIVE MY FAMILY INTO ANOTHER VEHICLE BECAUSE ITS TAKING OVER AND WE HAVE NO WAY OF STOPPING IT.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 33,000.

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WHILE ATTEMPTING TO START IGNITION THIS MORNING, THE ENGINE CRANKED OVER ONCE THEN STALLED AND WOULD NOT RESTART. ALL DASH LIGHTS AND RADIO WORKED HOWEVER POWER WINDOWS WORKED INTERMITTENTLY. AFTER ABOUT TWENTY MINUTES, THE ENGINE FINALLY STARTED BUT THE TRACTION CONTROL OFF LIGHT REMAINED ILLUMINATED FOR ANOTHER TEN MINUTES OR SO.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHEN THE BRAKES WERE ENGAGED, THE ENGINE RPMS RAPIDLY INCREASED AND EXHIBITED A LOUD REVVING SOUND. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 29,500.

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WHILE DRIVING AT 45 MILES PER HOUR THE ENGINE STOPPED WORKING AND SO DID THE POWER ASSIT BRAKES.

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-JAN 2015- THE KEY WAS LODGED IN THE IGNITION AND WOULD NOT COME OUT. I HAD IT TOWED TO NEAREST CHRY DEALER TO FIX. - JAN TO MAY- CAR INTERMITTENTLY STALLS/WON'T START. SOMETIMES STARTS WITH A JUMP. -MAY- MECHANIC/BATTERY INSTALLED $268. -JUNE/JULY- CAR INTERMITTENTLY STALLS/WON'T START. STARTS IF YOU WAIT A WHILE. -AUGUST-WON'T START/WONT JUMP/STRANDED WITH KIDS/TOWED TO MECHANIC. -CHANGED MY BATTERIES IN MY KEY FOBS AT LEAST 3 TIMES IN 2015. -I AM CONSTANTLY STRANDED WITH MY CHILDREN AND SPEND DAYS WITHOUT MY CAR WAITING FOR MECHANICS TO FIND OUT THE PROBLEM. THE CHRYSLER DEALER INFORMS ME THAT IT'S A MINIMUM OF $200 JUST TO LOOK AT IT. IT WILL MOST LIKELY BE MORE IF IT'S ELECTRICAL AND THEY NEED A DAY OR TWO. I HAVE TO GET MY KIDS TO AND FROM SCHOOL AND CAN'T PAY FOR ANOTHER CAR. MECHANIC SAID TO LOOK AT BULLETINS/INFO ON TIPM AND WIN. OTHER CHRY YEAR/MAKES HAVE HAD EXACT SAME ISSUES AND WERE RECALLED. THERE IS A CLASS ACTION SUIT FOR THIS YEAR/MAKE AND MANY MORE. HOW AM I STILL DRIVING? I WAS GIVEN A TIP BY A MECHANIC: OPEN THE HOOD AND THEN THE FUSE BOX. REMOVE THE M27 FUSE. WAIT 10 SECONDS. REPLACE FUSE. START CAR. IT'S BEEN WORKING SO FAR! APPARENTLY, THIS CLEARS A SOFTWARE LOCKUP IN THE MODULE.

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WE HAVE OWNED OUR VAN FOR 3 WEEKS. IT HAS BEEN IN THE SHOP ONCE ALREADY AND I HAVE ANOTHER CALL INTO THE DEALERSHIP. STARTING 07/2015 THE VAN WOULD NOT START EASILY, THREE TIMES ONCE I HAD IT STARTED AND WAS PHYSICALLY DRIVING IT SHUT DOWN. WE HAD IT BROUGHT IN FOR SERVICE AND THEY FIXED THE AIR FILTER. WHEN IT WAS RETURNED IT RAN OKAY FOR TWO DAYS AND THEN THE PROBLEMS BEGAN AGAIN. TODAY I DROVE THE VAN TO AND FROM THE GROCERY STORE. I WENT TO PUT THE VAN IN MY GARAGE AND IT WILL NOT START AT ALL. THE ENGINE TRIES BUT NEVER STARTS. THE LIGHTS COME ON, WINDOWS GO UP AND DOWN AND THE DOORS CAN LOCK. IT JUST WONT START.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER THREE ATTEMPTS. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER TO THE SHOULDER OF THE ROAD AND SUCCESSFULLY RESTARTED THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIPM FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.

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ENGINE WOULD NOT TURN ON, VEHICLE SEEM TO NOT GET FUEL OR IT WOULD START THEN STALL. HAD THE FUEL PUMP REPLACED AND PLUGS REPLACED BUT THE PROBLEM REMAINS. *TR

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TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND SEVERAL ATTEMPTS HAD TO BE MADE BEFORE IT WOULD START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

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TIPM FAILURE WHICH LEFT CAR INOPERABLE. *TR

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WE PURCHASED THIS 2011 CHRYSLER TOWN AND COUNTRY AS A NEW VEHICLE IN JAN.OF 2012. SINCE THE PURCHASE THERE HAVE BEEN 5 INCIDENTS WHERE THE VAN HAS LOST ALL ELECTRICAL POWER MAKING CLICKING NOISES, AND LEAVING US STRANDED. THE FINAL INCIDENT HAPPENED ON DEC. 26,2014 WHILE TRAVELING IN THE MOUNTAINS OF NORTH CAROLINA. IT WAS 10:30 PM, NO STREET LIGHTS AND NOTHING BUT STEEP TERRAIN ON THE SIDES. THE VEHICLE COMPLETELY SHUT DOWN AND WAS MAKING THE CLICKING NOISES.THE POWER STEERING WAS LOST, HEADLIGHTS OFF AND ALL OTHER ELECTRICAL FUNCTIONS WERE UNAVAILABLE. ONCE IN COMPLETE DARKNESS WE NOTICED WE HAD SHIFTED INTO THE ONCOMING LANE OF TRAFFIC. WE NOTICED HEADLIGHTS COMING AT US IN THE DISTANCE, LUCKILY QUICK THINKING AND USE OF A FLASHLIGHT WE WERE ABLE TO WARN THE ONCOMING VEHICLE OF OUR POSITION IN THEIR LANE. THEY STOPPED IN FRONT OF OUR VEHICLE AND TURNED ON THEIR HAZARDS TO PROVIDE WARNING FOR OTHER VEHICLES. BEING THAT WE WERE IN IMMINENT DANGER, I HAD TO DISCONNECT THE BATTERY AND LET THE SYSTEM RESET. AFTER TAKING IT TO THE DEALERSHIP THEY ONCE AGAIN SAID THEY COULD NOT FIND A PROBLEM. THE DEALERSHIP ONLY STATED, " HAVE IT TOWED IN WHEN IT HAPPENS". BEING THAT THE LAST 2 TIMES THIS HAPPENED WE WERE LEFT STRANDED IN TRAFFIC, DURING LATE HOURS WITH ABSOLUTELY NO ELECTRICAL POWER AND MY CHILDREN IN THE CAR, IT WAS IMPOSSIBLE TO WAIT TO BE TOWED IN. THEY WERE UNSAFE SITUATIONS THAT POTENTIALLY HAD FATAL RESULTS. I HAD TO MAKE THE BEST DECISION AT THE TIME TO PROTECT MY FAMILY. I AM BEYOND FRUSTRATED WITH CHRYSLER FOR ALLOWING ME TO LEAVE THE SHOP EVERY TIME WITH NO SOLUTION TO THE PROBLEM. MY KIDS ARE AFRAID TO GET IN VAN FOR FEAR OF BREAKING DOWN YET AGAIN. FIVE INCIDENTS WITH NO RESOLUTION, NO ONE KNOWS HOW TO FIX THE PROBLEM! A RECURRENT PROBLEM THAT CAN HAPPEN AT ANY POINT- WHILE ON A HIGHWAY OR GETTING THROUGH A BUSY INTERSECTION. *TR

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WE HAD TROUBLE STARTING CAR, WIFE WAS OUT IN TOWN AND CAR WOULD NOT START. JUMPED OFF AND STARTED. HAD BATTERY REPLACED AFTER TALKING TO CRY SERVICE. CAR KEPT NOT STARTING WITH MULTIPLE FOBS. PROBLEM REOCCUR ED AND DEALER CHECKED OUT CAR, NOTHING FOUND - INTERMITTENT PROBLEM. PROBLEM RECURRING, HAD BATTERY CHANGED AGAIN ON WARRANTY. PROBLEM KEEPS RECURRING, CHANGED BATTERIES IN KEY FOBS, STILL HAVING PROBLEM, DEALER WORKED WITH US OVER PHONE TONIGHT AND GOT CAR STARTED IN NEUTRAL THEN RAN FINE. BRINGING CAR INTO DEALERSHIP AGAIN TOMORROW TO BE DIAGNOSED AGAIN BUT THIS IS STILL HAPPENING. FROM READING THE VARIOUS FORUMS AND COMPLIANT.COM IT SOUNDS LIKE A TIP PROBLEM. *TR

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VEHICLE WILL NOT START. *TR

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CAR WILL NOT START NORMALLY EITHER FIRST THING IN THE MORNING OR DURING DAY. WILL TAKE 5 TO 10 MINUTES OF ATTEMPTING TO GET CAR STARTED. BATTERY WILL DIE FOR NO APPARENT REASONS IF LEFT UN-DRIVEN FOR A FEW HOURS OR DAYS. CAR IS CURRENTLY AT CHRYSLER SERVICE CENTER FOR NOW 4 WEEKS WITH NO SOLUTION ON HAND. THEY CLAIM IT IS CAUSED BY A ELECTRICAL DRAW AND NEED TO WORK ON EVERY RELAY AND SYSTEM TO IDENTIFY ITS SOURCE. I CONTACTED CHRYSLER CORPORATE FOR ADDITIONAL INFORMATION ON HOW TO RESOLVE, NO RESPONSE YET; IT HAS BEEN OVER A WEEK. I HAVE SUGGEST THAT PROBLEM CAN BE RELATED THE BROADER TIPM ISSUE AFFECTING MANY CHRYSLER/JEEP VEHICLE. SERVICE ADVISER HAD NO INTEREST AND STATED THEY MUST CHECK EVERY SYSTEM AS STATED BY MANUFACTURER. *TR

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VEHICLE PARKED IN HOMEOWNER'S DRIVEWAY ERUPTED IN FLAMES AT APPROXIMATELY 12.45 AM ON SEPTEMBER 3RD. VEHICLE WAS SHUT OFF FOR OVER FOUR(4) HOURS. ENGINE WAS RELATIVELY COOL AS IT WAS ONLY DRIVEN FOR FIVE MINUTES PRIOR TO 8 PM ON THE 2ND OF SEPTEMBER. NEIGHBOR WHO CALLED THE FIRE DEPARTMENT REPORTED SEEING SPARKS EMANATING FROM UNDER THE HOOD BEFORE IT BURST INTO FLAMES WHICH DESTROYED THE CAR. THIS ALSO DAMAGED THE OTHER VEHICLE PARKED AHEAD OF THE TOWN AND COUNTRY. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT ALSO STATED THAT ON ONE OCCASION, THE VEHICLE FAILED TO START AND THE WIRELESS IGNITION MODULE WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

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AFTER ABOUT 4 MONTHS OF PURCHASING THE VEHICLE, I HAD ISSUES WITH THE BRAKES, SYSTEM HAD BEING REPLACED ALREADY 4 TIMES (IN LESS THAN 2 YEARS), I HAD PAY OUT OF POCKET FOR THE WORK, STILL HAVING ISSUES. THERE IS A NOISY FROM THE ENGINE EVERY TIME YOU CHANGE EITHER FROM PARKING TO DRIVE OR DRIVE TO REVERSE. HAD IT CHECKED ALREADY 3 TIMES. MY POWER WINDOW AND LOCK CONTROL IS ALWAYS HAVING ISSUES AND GET'S PRETTY WARM. SUMMARIZING MY EXPERIENCE WITH THIS VEHICLE IT HAD BEING A COMPLETE NIGHTMARE, I DON'T FEEL SAFE DRIVING THE VEHICLE AND HAD SPEND MORE MONEY OUT OF POCKET THAN MY PREVIOUS MINI-VANS. ANOTHER ISSUE IS THAT SOMETIMES THE SIDE DOORS OPEN BY THEMSELVES, WITHOUT US EVEN TOUCHING THE CONTROLS, OR THEY OPEN HALF WAY AND WE MUST PLACE IN PARK THE VAN, TURN IT OFF AND START IT AGAIN IN ORDER TO CLOSE THE SIDE DOORS. *TR

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LOUD TICKING NOISE FROM ENGINE WHILE ENGINE IS RUNNING. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE ENGINE FAILED TO RESTART. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE FAILURE WAS CONTRIBUTED TO A FAULTY TOTAL INTEGRATED POWER MODULE THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

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