What 773 owners told NHTSA about the 2011 Chrysler Town And Country

CHECK ENGINE LIGHT IS ON AND I TESTED IT WITH MY CAR AND IT SHOWED 2 CODES P0792 (INTERMEDIATE SHAFT SPEED SENSOR A CIRCUIT RANGE/PERFORMANCE) AND P0734 (GEAR 4 INCORRECT RATIO). WE HAVE ALSO BEEN TOLD THAT THE BRAKES NEED REPLACING AND IT ONLY HAS 47,668 MILES ON THE VEHICLE. *TR

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ON A STEEP HILL IN DRIVE THE VEHICLE ROLLS BACKWARD IF YOU TAKE YOUR FOOT OFF THE BRAKE. THIS IS VERY DANGEROUS AND DEALER SAYS IS NORMAL. *TR

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WHEN STOPPED ON AN INCLINE, IN DRIVE, WHEN THE BRAKE IS RELEASED THE VEHICLE ROLLS BACK, AS IF IN NEUTRAL. *TR

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TRANSMISSION PRODUCES A LOUD KNOCK AND SHAKES CAR WHEN PLACED INTO DRIVE FROM A STOP. DEALER STATED THAT VAN SHIFTS AS DESIGNED AND COULD NOT REPAIR. VEHICLE CONTINUES TO KNOCK AND SHAKE INTERMITTENTLY WHEN PLACED IN DRIVE EVEN WHEN PLACED IN DRIVE SLOWLY AND WITH THE GREATEST OF CARE. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE BEGAN SHAKING ABNORMALLY. ONCE THE VEHICLE ENGAGED INTO THIRD GEAR, THE SHAKING WOULD CEASE. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 33,060 AND THE CURRENT MILEAGE WAS 43,000.

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ON SOME TRANSMISSION SHIFTS FROM RANGE TO ANOTHER, BOTH UPSHIFT AND DOWNSHIFT, SLOWING DOWN TO SPEEDING UP, THERE WOULD BE A SOUND SIMILAR TO WHAT A WORN U-JOINT MAKES WHEN IT NEEDS REPLACING. THE SOUND WOULD HAPPEN REGARDLESS OF VEHICLE SPEED. COULD NOT BE HEARD ON HARD ACCELERATION. DEALER WORK ORDER STATED THAT THEY TIGHTENED 2 AXLE NUTS. WHAT WOULD HAVE HAPPENED IF THE COME COMPLETELY OFF???? TO ME THIS IS DEFINITELY A SAFETY ISSUE. *TR

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IN DRIVE, TRANSMISSION JERKS LIKE A FISH TUGGING ON A LINE AT LOW SPEEDS. IN REVERSE, TRANSMISSION PULSATES GREATLY WHEN BACKING UP AN INCLINED DRIVEWAY. NOT ALL THE TIME, BUT MORE AFTER IT IS RUN A WHILE. HAD VAN TO DEALER TWICE AND REFLASHED AND TESTED TRANSMISSION PUMP PRESSURE, SAID IT WAS NORMAL. COMPARED TO NEW VANS ON LOT, SAID ALL WERE THE SAME WAY. LATELY, SERVICE MGR SAID YOU ARE NOT THE FIRST TODAY WITH THIS COMPLAINT. MANY BLOGS REPORT USERS WITH THESE PROBLEMS. ONE SAID IT IS DUE TO THE SMALL TORQUE CONVERTER THAT CHRYSLER USED IN THIS FRONT WHEEL DRIVE DESIGN. JEEP FORUMS REPORT THE SAME PROBLEMS WITH MODELS USING THE 3.6 L V6. ITS SAD WHEN A 100 YEAR OLD AUTO MAKER CAN NOT GET THE BASICS RIGHT. *TR

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OUR NEW 2011 CHRYSLER TOWN AND COUNTRY PURCHASED ON 1/28/2012 WAS MANUFACTURED IN 5/2011. THE TOURING L MODEL IS EQUIPPED WITH ECON MODE THAT, WHEN ENGAGED, PROVIDES ALTERNATIVE GEAR CHANGING FOR ECONOMICAL DRIVING. THE FIRST GEAR CHANGE, AT ABOUT 10MPH, STUTTERS WITH A CLUNK SOUND AND LOSS OF RPM. I CONTACTED THE DEALER SOON AFTER PURCHASE ABOUT THIS PROBLEM. THE DEALER DOES NOT HAVE A FIX AND HAS ADVISED CHRYSLER. SINCE THAT TIME I HAVE LEARNED THAT THIS IS AN ONGOING PROBLEM FOR THE T & C VEHICLES WITH THE ECON MODE FEATURE. CHRYSLER HAS RECENTLY ADVISED THE DEALER THAT THEY ARE WORKING ON A FIX. I WAS ALSO TOLD NOT TO USE THIS FEATURE. THERE IS AN IMMEDIATE NEED TO FIX THIS PROBLEM FOR THIS LONG-TERM CHRYSLER-JEEP-DODGE OWNER WHO DIDN'T EXPECT TO PURCHASE A DEFECTIVE VEHICLE. I AM NOT AWARE OF ANY RECALL NOTICE OR TECHNICAL SERVICE BULLETIN ON THIS ITEM. NOTE THAT TECHNICAL SERVICE BULLETINS 1803711 AND 1804311 HAVE NOT BEEN IDENTIFIED IN YOUR LISTING FOR THIS VEHICLE. *TR

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WE HAVE HAD MANY MECHANICAL CONCERNS WITH OUR NEW T&C 2011. WE HAVE TAKEN OUR VEHICLE IN MANY TIMES TO CERRITOS DODGE CHRYSLER DEALERSHIP. AFTER A FAILED ATTEMPT TO FIX SOMETHING WITHIN THE TRANSMISSION, THEY COMPLETELY REPLACED THE TRANSMISSION. THERE WERE STILL CONCERNS AND A WEEK LATER THE VEHICLE HAD BELTS AND THE WATER PUMP REPLACED. TO DATE, MANY OF OUR INITIAL CONCERNS STILL EXIST AND ARE NOT BEING FIXED. CONCERNS INCLUDE: 1. NOISES FROM UNDER THE HOOD. 2. SHUDDER/ SHAKE WHILE THE VEHICLE IS IN REVERSE. 3. KEYLESS START MALFUNCTIONS, IT CONTINUES TO READ "DEFECTED KEY", AFTER THE KEYS HAVE BEEN RESET, 4. WHILE USING KEYLESS, THE VEHICLE SHUTS OFF WHEN PUTTING THE CAR INTO REVERSE/DRIVE. 5. ROUGH IDLE, THE VEHICLE SEEMS TO STRUGGLE TO STAY RUNNING. 6. WHEN CHANGING GEARS, THE SHIFT MAKES A CLUNKING/GRINDING NOISE. THE ONLY CONSISTENT THING ABOUT THIS VEHICLE IS ITS INCONSISTENCY. THE DEALERSHIP STATES THAT THE NOISES ARE "NORMAL". THE REGIONAL AREA SERVICE MANAGER HAS BEEN CONTACTED, AND HAS SIDED WITH THE DEALERSHIP. CORPORATE HAS ALSO BEEN CONTACTED, AND THEY ARE INVESTIGATING THE CURRENT SITUATION. *TR

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TRANSMISSION CLUNKS WHEN SHIFTING INTO REVERSE. DOES THIS FREQUENTLY. NOTED IT FIRST A FEW THOUSAND MILES AGO, STILL DOING IT, ALSO NOTED THAT IT ROLLS BACK WHEN ON A SLIGHT INCLINE WHEN AT A STOP SIGN ON A HILL, MAYBE PART OF THE SAME PROBABLY OR MORE PROBLEMS WITH CHRYSLER TRANSMISSIONS, OR THEY FORGOT TO PUT IN A ROLLBACK PREVENTER IN THESE NEW DESIGNS. *TR

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN SHIFTING INTO REVERSE, THE VEHICLE WOULD LUNGE ABNORMALLY BEFORE RESPONDING. BOTH THE DEALER AND THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 9,000. THE VIN WAS UNAVAILABLE.

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TRANSMISSION MAKES NOISE AT 16MPH CHRYSLER IS AWARE OF THE NOISE. CHRYSLER STATES THAT THEY DO NOT HAVE "FIX" FOR IT AT THIS TIME. THIS IS NOT ACCEPTABLE TO ME AS A CUSTOMER OF CHRYSLER. THANK YOU. *KB

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TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED ATTEMPTED TO SHIFT FROM PARK TO DRIVE BUT THE VEHICLE FAILED TO SHIFT PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED A FAILURE WITH A PROGRAM ASSOCIATED WITH THE TRANSMISSION. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 8,200. UPDATED 12/19/11*BF THE CONSUMER STATED THE VEHICLE HAD A SOFTWARE FAILURE. THE VEHICLE WAS UNABLE TO BE OPERATED IN THE ECONOMY MODE AND THERE WAS NO FIX AVAILABLE....UPDATED 01/31/12 *BF UPDATED 03/05/12

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WHEN BACKING UP AN SLIGHTLY INCLINED DRIVEWAY MY NEW 2011 CHRYSLER TOWN AND COUNTRY (1500 MILES) STARTED SHUDDERING LIKE THE TRANSMISSION WAS FAILING. IN ORDER TO BACK UP I HAD TO ACCELERATE BEYOND WHAT WAS SAFE FOR THE TIGHT AREA I WAS IN. I ROAD TESTED IT ON A STEEP INCLINE AND WAS NOT ABLE TO BACK UP WITH OUT A LOT OF LOUD NOISE AND SHUDDERING. I TOOK IT TO MY DEALER AND THEY AGREED THAT IT SHUDDERED WHEN BACKING UP. THE DEALER TRIED A NEW ONE ON THE LOT AND IT DID THE SAME THING. THE DEALER CONTACTED CHRYSLER, WHO SAID THAT THEIR IS NOTHING THEY COULD DO, BECAUSE IT WAS "CHARACTERISTIC OF THIS VEHICLE" I HAVE THIS IN WRITING FROM MY DEALER. I AM NOW STUCK WITH A $40,000 VEHICLE THAT CAN NOT BE USED SAFELY AT SLOWER SPEEDS IN SITUATIONS INVOLVING INCLINES. *TR

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