What 773 owners told NHTSA about the 2011 Chrysler Town And Country

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE AT A COMPLETE STOP, A STRONG BURNING ODOR EMITTED FROM THE BRAKES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE FAILURE WAS CONTRIBUTED TO BOTH REAR BRAKES STICKING. THE REAR BRAKES AND CALIPERS WERE REPLACED. IN ADDITION, THERE WAS A LEAK IN THE REAR AIR CONDITIONER EVAPORATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

NHTSA ODI 10608107

EXITING FREEWAY RAMP, MADE A SHARP RIGHT TURN, ALERTED BY VEHICLE PASSING BY THAT MY REAR BRAKES WERE VISIBLY ON FIRE. PULLED OVER EXITED THE VEHICLE WHERE REAR BRAKES WHERE STILL SMOKING. CAR TOWED TO SERVICE STATION WHERE THE VEHICLE WAS DEEMED NON-DRIVABLE DUE TO THE COMPLETE SEARING OF THE REAR BRAKE PADS, CALIPERS, ROTORS, AND REAR TIRES. THIS WAS AN EXTREMELY FRIGHTENING EXPERIENCE AS I THOUGHT THAT THE TOWN AND COUNTRY WAS LABELED AS ONE OF THE SAFEST MINI VANS. *TR

NHTSA ODI 10606628

BRAKE PADS REPLACED AT 44,000 MILES. AT 46,000 MILES THE BRAKES STARTED VIBRATING THE ENTIRE CAR (LIKE ABS PULSATING X10) REGARDLESS OF SPEED. DEALER FOUND LOCKED CALIPER PINS WHICH HAD WARPED THE ROTORS ON THE LEFT SIDE. THIS IS A COMMON PROBLEM. SO COMMON THAT CHRYSLER DECIDED TO POST A BULLETIN, INSTEAD OF A RECALL BECAUSE THEY HAVEN'T PUT ENOUGH THOUGHT INTO THE ISSUE TO FIND AN EFFECTIVE FIX. MEANWHILE, MY FAMILY'S SAFETY IS IN JEOPARDY. *TR

NHTSA ODI 10604962

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER" SIDE BRAKE WAS MAKING A LOUD ABNORMAL SOUND. THE CONTACT STATED THAT HE REPLACED THE CALIPERS ON THE SAME WHEEL SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 55,000. UPDATED 8/19/14*CN UPDATED 08/23/2017*CT

NHTSA ODI 10599109

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS BRAKE SENSOR ILLUMINATED INTERMITTENTLY. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FRONT BRAKES, THE REAR BRAKES, THE ROTORS AND THE BRAKE PADS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,460.

NHTSA ODI 10594496

AFTER ABOUT 4 MONTHS OF PURCHASING THE VEHICLE, I HAD ISSUES WITH THE BRAKES, SYSTEM HAD BEING REPLACED ALREADY 4 TIMES (IN LESS THAN 2 YEARS), I HAD PAY OUT OF POCKET FOR THE WORK, STILL HAVING ISSUES. THERE IS A NOISY FROM THE ENGINE EVERY TIME YOU CHANGE EITHER FROM PARKING TO DRIVE OR DRIVE TO REVERSE. HAD IT CHECKED ALREADY 3 TIMES. MY POWER WINDOW AND LOCK CONTROL IS ALWAYS HAVING ISSUES AND GET'S PRETTY WARM. SUMMARIZING MY EXPERIENCE WITH THIS VEHICLE IT HAD BEING A COMPLETE NIGHTMARE, I DON'T FEEL SAFE DRIVING THE VEHICLE AND HAD SPEND MORE MONEY OUT OF POCKET THAN MY PREVIOUS MINI-VANS. ANOTHER ISSUE IS THAT SOMETIMES THE SIDE DOORS OPEN BY THEMSELVES, WITHOUT US EVEN TOUCHING THE CONTROLS, OR THEY OPEN HALF WAY AND WE MUST PLACE IN PARK THE VAN, TURN IT OFF AND START IT AGAIN IN ORDER TO CLOSE THE SIDE DOORS. *TR

NHTSA ODI 10587590

ON 8/3/13 (OR WITHIN A DAY OR TWO OF THAT DATE), I TOOK THE CAR TO THE DEALERSHIP. THE CAR HAD LESS THAN 36,000 MILES ON IT. IT NEEDED THE REAR BRAKES REPLACED, AND THERE WAS UNEVEN WEAR BETWEEN THE R & L BRAKES. DEALERSHIP REPLACED BRAKES AND CALIPERS ON BOTH REAR WHEELS. HAVE FELT SOME PULSING WHEN BREAKING, HAVE BEEN GETTING A HORRID BURNING SMELL WHEN DRIVING, CAN FEEL EXTREME HEAT FROM LR WHEEL AFTER DRIVING. TOOK TO DEALER. 4/28/14 REAR BRAKES AGAIN HAVE UNEVEN WEAR (L 6MM; R 8MM) LR OUTBOARD BRAKE PAD BACKING CLIP DISLODGED AND CONTACTING ROTOR. LIP IS DAMAGED. REMOVED LR CALIPER AND FOUND PADS FROZEN IN CALIPER BRACKET. APPROXIMATELY 8 MONTHS SINCE BOTH WERE REPLACED BY DEALERSHIP; AND APX. 12,000 MILES PUT ON THE CAR. ROTORS WERE DAMAGED AS WELL AND HAD TO BE REPLACED. HAD TO PUT NEW ADAPTER BRACKETS ON THE VAN, BECAUSE THE OEM ONES WERE CAUSING BRAKES TO SEIZE UP - PER DEALERSHIP. DEALERSHIP ALL FOR FIXING PROBLEM, AND SO IS CHRYSLER, AS LONG AS YOU ARE WILLING TO PAY FOR THE REPAIRS FOR THEIR DEFECTIVE AND DESIGN FLAWED BRAKES. *TR

NHTSA ODI 10586284

WHILE BRAKING, THERE IS A LOT OF SHUDDERING AND CLICKING FROM THE REAR BRAKES. CONCLUSION IS THAT THIS IS A WARPED ROTOR. CHRYSLER DEALER SAYS IT IS NORMAL, BUT THE VAN HAS LESS THAN 50,000 MILES. WHILE RESEARCHING ONLINE, FOUND THAT THIS IS A COMMON COMPLAINT. SOME HAVE REPLACED ROTORS SEVERAL TIMES WITH LESS THAN 50,000 MILES. THESE SHOULD BE REPLACED WITH BETTER PARTS AT THE DEALER, FOR FREE; HOWEVER, THEY REFUSE TO HONOR THEIR CUSTOMERS. *JS

NHTSA ODI 10585480

AT 23,430 MILES, BRAKE ROTORS (ALL 4) EXCESSIVELY OUT OF ROUND. VEHICLE SHUDDERED UPON BRAKING, ESPECIALLY AT HIGHWAY SPEEDS. ALL 4 ROTORS WERE RESURFACED AT CHRYSLER DEALER. AGAIN, AT 28,630 MILES, SAME VEHICLE, BRAKE PADS DOWN TO 15% AND HAD TO REPLACE ALL 4 BRAKE PADS AND MACHINE ALL 4 ROTORS AGAIN AT SAME CHRYSLER DEALER. VEHICLE SHUDDERED SLIGHTLY UPON BRAKING ONCE AGAIN, ESPECIALLY AT HIGHWAY SPEEDS. THESE INCIDENCES ARE ONLY 4,200 MILES AND 4 MONTHS APART, AND $1,000 OUT OF MY POCKET AND NOT COVERED BY WARRANTY, AS ARE SAID TO BE "NORMAL WEAR AND TEAR." REALLY? HMMM... *TR

NHTSA ODI 10584699

HAVE HEARD UNEXPLAINED NOISES IN BACK/REAR BRAKE AREA OF CAR SINCE NEW. BROUGHT TO DEALER TWICE AND THEY COULD FIND NOTHING WRONG. NEXT TIME I BROUGHT TO BE SERVICED IT NEEDED ALL NEW BRAKES! THIS IS ABSURD. AT 20,000 MILES BRAKES SHOT! *TR

NHTSA ODI 10565301

BEGAN TO EXPERIENCE A LOUD, FREQUENTLY OCCURRING SQUEAK AND SQUEALS ASSOCIATED WITH THE REAR BRAKES WHILE CAR WAS MOVING. WOULD APPEAR RANDOMLY AT ANYTIME OR ANY SPEED AND WOULD LAST FOR HOURS OR DAYS. HAVE HAD PROBLEM OVER ONE YEAR. A SLIGHT TOUCH OF THE BRAKE PEDAL WOULD CAUSE NOISE TO IMMEDIATELY CEASE. HAD DEALER REMOVE REAR WHEELS ON TWO DIFFERENT OCCASIONS OVER THE LAST YEAR AND THEY REPORTED NO PROBLEM OBSERVED. ISSUE NEVER WENT AWAY. IN FOR OIL CHANGE TODAY AND TOLD DEALER TO LOOK AT REAR WHEELS AND BRAKES AGAIN....... THEY TOLD ME REAR BRAKES WERE METAL TO METAL AND COMPLETELY WORN DOWN AND WANT $450.00 TO TURN ROTORS AND REPLACE BRAKE PADS. CAR HAS 23,500 MILES OF NORMAL DRIVING. TO ME, THIS IS QUITE OUT OF THE ORDINARY AND CLEARLY THERE IS A MANUFACTURING ERROR HERE. IT'S CRAZY TO EXPECT $450.00 EVERY 23 K MILES TO REPAIR REAR BRAKES ON A PRACTICALLY NEW CAR THAT I BOUGHT NEW AND HAVE OWNED FOR ONLY 2 YEARS ! HAVE SEEN A LITANY OF SIMILAR COMPLAINTS-----IS THERE ANY RECOURSE ? *TR

NHTSA ODI 10562881

LIKE MANY OTHERS, MY CAR BEGAN TO SHUDDER WHEN THE BRAKES WERE APPLIED. THIS WENT ON FOR A FEW MONTHS & GOT WORSE. I SAW THE MANY OTHER COMPLAINTS ON THIS WEBSITE OF PREMATURE BRAKE WEAR, AND BROUGHT IT TO THE ATTENTION OF THE DEALER WHEN I BROUGHT MY VEHICLE IN. I KNEW THE FINDING WAS GOING TO BE WARPED ROTORS & THAT WAS INDEED THE CASE. YES, THEY GAVE ME THE EXTENDED WARRANTY TO REPLACE THE FRONT BRAKE ROTORS & PADS AND ONLY CHARGED THE $100 COPAY. THEY OFFERED TO REPLACE THE REAR ROTORS FOR $300 OR RESURFACE FOR $130. I WENT WITH THE RESURFACING. AS WITH THE OTHERS, I DON'T SEE WHY WARPING OF THE ROTORS PREMATURELY ISN'T A DEFECT AND A SAFETY HAZARD! *TR

NHTSA ODI 10550181

AT THE TIME OF INCIDENT WAS DRIVING ON A FREEWAY WERE SOME VIBRATIONS WHEN I PRESSED THE BRAKES FROM 60-65 MPH. WHILE I EXIT AND TO CHECK OUT I FELT SOME PULSATION ON THE BRAKE PEDALS IN ABOUT 10-15 MPH. I BROUGHT THE MINIVAN AT THE DEALER AND THEY SAID FRONT ROTORS ARE WARPED AND BRAKE PADS ARE NOT USABLE. THEY REPLACED THE FRONT ROTORS AND THE PADS AS PART OF THEY EXTENDED WARRANTY. I THINK CHRYSLER KNEW THAT'S THERE'S ISSUE THAT'S WHY THEY EXTEND THE WARRANTY. THEY TESTED AND AFTER THAT THEY SAID THERE'S PULSATION AND FOUND OUT THAT MY REAR ROTORS WERE BAD AS WELL AND NEEDED MACHINING TO MY EXPENSE @$300 BECAUSE THE EXTENDED WARRANTY IS ONLY FOR FRONT BRAKES. AFTER ABOUT 4,000 MILES DURING THE REGULAR OIL THEY RECOMMENDED ME THAT ON NEXT VISIT I HAVE TO CHANGE MY REAR BRAKES AS WELL TO MY EXPENSE. I THINK THIS ISSUE HAS NOT BEEN FIXED. WE DRIVE AS NORMAL, WE DON'T DRAG BRAKES BUT WITHIN 15,000 MILES I THINK PREMATURE BRAKE WEAR ON BOTH SIDES IS NOT NORMAL. THIS IS A SAFETY CONCERN. I DO NOT TRUST THIS ISSUE THIS SHOULD BE A SAFETY CONCERN. CHRYSLER DO NOT GIVE ME A DEFINITE ANSWER, THEY JUST SAID IT'S NORMAL AND HOW WE DRIVE. ALSO TRANSMISSION HAVE HESITATIONS ON SOME UPHILL FREEWAYS AND SHUDDERS WHEN BACKING UP. *TR

NHTSA ODI 10546757

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR BOARD AND THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE HEAT CAPACITY WAS NOT SUFFICIENT FOR THE VEHICLE AND CAUSED THE BRAKE PADS TO OVERHEAT WHEN THE CONTACT WAS DRIVING DOWNHILL. AS A RESULT, THE TECHNICIAN RECOMMENDED REPLACING PART OF THE BRAKING SYSTEM WITH CERAMIC BRAKING PARTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,465 AND THE CURRENT MILEAGE WAS 35,000.

NHTSA ODI 10538131

IN NOVEMBER OF 2012, WITH APPROXIMATELY 31000 MILES ON MY VAN, I HAD TO REPLACE FRONT AND BACK BRAKES AND ROTORS, JANUARY 2013, REPLACED BRAKES AND ROTORS AGAIN WITH APPROXIMATELY 33000 MILES, MAY OF 2013 REPLACED BRAKES AND ROTORS A THIRD TIME WITH APPROXIMATELY 35000 MILES ON VEHICLE, NOW WITH ALMOST 41000 MILES MY BRAKES AND ROTORS NEED REPLACING A FOURTH TIME. FOUR TIMES IN ABOUT 10000 MILES IS ABSURD, I HAVE REPLACED THE BRAKES AND ROTORS WITH THE CORRECT PADS AND ROTORS FROM AUTOZONE, SINCE I AM TRYING TO MAINTAIN MY VEHICLE ON A BUDGET, CALLED CHRYSLER TO FILE A COMPLAINT AND WAS TOLD UNLESS I GO TO A DEALER TO ADDRESS THE PROBLEM, THERE IS NOTHING THEY CAN OR WILL DO, I PAID 94000 DOLLARS FOR 3 2011 TOWN AND COUNTRY VANS, THE OTHER TWO VANS HAVE NOT GONE THROUGH BRAKES OR ROTORS LIKE THE ONE I DRIVE DAILY, THERE HAS BEEN NO RECALL, OR SERVICE BULLETIN ISSUED, I HAVE READ HUNDREDS AND HUNDREDS OF COMPLAINTS ABOUT THE BRAKING SYSTEMS IN THE REDESIGNED CHRYSLER AND DODGE VANS, TO ME AND ALL THE OTHER PEOPLE WHO ARE HAVING THIS ISSUE, IT I A SERIOUS ONE FOR US, WE HAVE ALL PAID GOOD MONEY FOR OUR VEHICLES, JUST TO HAVE THE VEHICLE NICKEL AND DIME US LIKE AN OLD USED CAR, CHRYSLER AND DODGE NEED TO ADDRESS THESE ISSUES, LIKE MYSELF, PEOPLE ARE ON BUDGETS, AND MOST CANT AFFORD TO KEEP REPLACING THE SAME PART OVER AND OVER AND OVER AGAIN, PLEASE DO SOMETHING, IT IS A SAFETY ISSUE, WHO KNOWS WHY THE BRAKES ARE GETTING USED UP SO QUICKLY, OR WHEN OR IF THEY WILL COMPLETELY FAIL AND CAUSE SERIOUS INJURIES OR FATALITIES. *TR

NHTSA ODI 10536588

I HAD TO REPLACE THE FRONT ROTORS AND PADS ON A VEHICLE WITH ONLY 15000 MILES ON IT. I HAVE BEEN DRIVING FOR 45 YEARS AND HAVE NEVER HAD A VEHICLE THAT HAD TO HAVE THIS KIND OF WORK DONE. AFTER BRINGING THE T&C IN BECAUSE OF FRONT END SHIMMY WHEN BREAKING, I WAS TOLD THE ROTORS WERE BAD/WARPED. 15000 MILES! I WAS ALSO TOLD THAT CHRYSLER HAS HAD PROBLEMS WITH BREAKS PREVIOUSLY AND A RECALL WAS PERFORMED BUT IT ENDED ON THE 2010 AND DID NOT COVER MY T&C; BUT THEY WOULD BE NICE AND JUST CHARGE ME $100.00, BECAUSE I HAD THE EXTENDED WARRANTY AND THAT WAS MY DEDUCTIBLE. THIS T&C IS STILL UNDER THE 3 YEAR 36 MILE WARRANTY BUT IT DOES NOT COVER ROTORS OR PADS. (HOW CONVENIENT) MY BIG CONCERN IS THAT THIS VEHICLE HAS MANY REPORTED BRAKING ISSUES, EVEN CHRYSLER ACKNOWLEDGES THIS. THEY DID HAVE A RECALL NOTICE BUT DOES NOT COVER 2011 T&C'S. WHEN WILL CHRYSLER STEP UP AND FIX THEIR BRAKES? *TR

NHTSA ODI 10533691

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE REAR BRAKE PADS PROBLEM. *SMD THE CONSUMER STATED HE HEARD AN ONGOING SCREECHING NOISE COMING FROM THE VEHICLE. AN INSPECTION REVEALED THE REAR BRAKE PADS HAD SEIZED IN THE SLIDES, AND THE REAR BRAKE PADS AND ROTORS HAD TO BE REPLACED. THE CALIPERS AND SLIDES WERE SERVICED.

NHTSA ODI 10525455

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES WERE NOT ENGAGING PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE BRAKES WOULD HAVE TO BE REPLACED. ADDITIONALLY, WHILE THE CONTACT WAS ACCELERATING, THE VEHICLE BECAME HESITANT. THE TECHNICIAN STATED THAT THE ENGINE HEAD WOULD HAVE TO BE REPLACED BECAUSE IT WAS INSTALLED INCORRECTLY WHEN MANUFACTURED. THE PART FOR REPLACEMENT WAS ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. *TR

NHTSA ODI 10519606

REAR BRAKE PADS WORE OUT PREMATURELY AT 27,201 MILES AND REQUIRED REPLACEMENT. FRONT BRAKE PADS ARE WORN VERY LITTLE (DEALER RATES BRAKE PAD WEAR FROM RED TO GREEN WITH GREEN THE BEST). FRONT BRAKES WERE RATED GREEN WHILE REAR PADS WERE RATED RED. I HAVE NEVER HAD REAR BRAKE PADS ON A NEW CAR REQUIRE REPLACEMENT WITH ONLY 27,000 MILES. I SUSPECT THERE IS SOMETHING DEFECTIVE WITH THE BRAKING SYSTEM OR A COMPONENT THEREOF. *TR

NHTSA ODI 10510182

WE NOTICED WHEN COMING OFF OF THE FREEWAY A PULSATING/RUMBLING NOISE COMING FROM THE REAR OF THE VEHICLE. TOOK IT TO THE DEALER AND THEY TOLD US THE BRAKES WERE WORN AND NEEDED TO BE REPLACED SOMETIME SOON. OUR VAN NOW HAS 34,000 MI AND OUR REAR BRAKES ARE NOW METAL TO METAL. GOING TO NEED PADS AND ROTORS. NEVER HEARD OF BRAKES GOING OUT WITH THAT FEW MILES. DEALER SAYS THAT IS NORMAL. MY OTHER CAR HAS 240K ON THE ORIGINAL REAR BRAKES. WHAT'S WRONG CHRYSLER???? *TR

NHTSA ODI 10509453

I TOOK MY VEHICLE IN FOR SERVICE BECAUSE THE BRAKE PEDAL WAS VIBRATING. THE DEALER STATED THE REAR BRAKES WERE WORN OUT. I THINK THIS IS VERY UNCOMMON SINCE THE VEHICLE ONLY HAS 18816 MILES. *TR

NHTSA ODI 10505860

PREMATURE FAILURE OF BRAKES/ROTORS. WAS EXPLAINED TO ME AT THE DEALERSHIP THAT IT'S NORMAL FOR THIS TO HAPPEN...CALIPERS STICKING WEARING BRAKES. CAUSED BY MY DRIVING? REPAIR COST OVER $400. FROM WHAT I READ ONLINE, I GOT LUCKY WITH GETTING 32K OUT OF MY REAR BRAKES. A COWORKER WITH THE SAME YEAR TOWN & COUNTRY 28K HAD THE SAME PROBLEM. CHRYSLER HAS A SERIOUS BRAKE PROBLEM THAT NEEDS TO BE ADDRESSED. CHRYSLER CUSTOMER CARE IS NOT CONCERNED. *TR

NHTSA ODI 10499674

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO SHAKE ABNORMALLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES FOR THE FAILURE. THE DEALER PERFORMED VARIOUS REPAIRS TO THE VEHICLE WHICH CONSISTED OF THE FRONT BRAKES BEING REPLACED FOUR TIMES AND FRONT ROTORS TWICE. IN ADDITION, THE FRONT ROTORS WERE RESURFACED ON TWO SEPARATE OCCASIONS AND BOTH FRONT TIRES WERE REPLACED DUE TO PREMATURE WEAR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,743.

NHTSA ODI 10494723

WHEN MY VEHICLE HAD ABOUT 16000 MILES ON IT, I NOTICED THAT WHEN BREAKING DURING HIGHWAY SPEEDS, THE VEHICLE WOULD VIBRATE. I TOOK THE VEHICLE TO MY DEALER AT ABOUT 17000 MILES AND WAS INFORMED THE ISSUE WAS CAUSED BY WARPED ROTORS. THE BRAKE PADS WERE FINE, BUT THE ROTORS WOULD NEED TO BE MACHINED OR REPLACED. I OPENED A TICKET WITH CHRYSLER SINCE THE BRAKES WERE OUT OF WARRANTY AT 12000 MILES. THE AGREED TO COVER THE REPAIR. I ASKED FOR NEW ROTORS, BUT WAS INFORMED THAT THEY WERE ON A 4 MONTH BACK ORDER. I HAD HEM MACHINED INSTEAD, THOUGH I KNEW I WOULD BE BACK IN THE SAME BOAT SOON. ON 12-19-12, FOUR MONTHS LATER WITH 6000 MORE MILES, I TOOK THE VAN BACK INTO THE DEALER WITH THE SAME VIBRATING ISSUE, AND WAS AGAIN INFORMED THAT MY ROTORS WERE WARPED. THE BRAKES WERE FINE WITH 7/32 LEFT ON THEM. THE ROTORS WOULD NEED TO BE REPLACED THIS TIME. AT 23000 MILES, THIS WOULD BE THE 2ND ROTOR ISSUE. I WAS INFORMED THE REPAIR WOULD COST $248, BUT CHRYSLER WOULD SPLIT IT WITH ME, WITH MY PART DOWN TO $124. THE SERVICE MGR STATED HE FELT THE ROTORS WEREN'T MADE WELL. THE TECH TOLD ME THIS KEEPS HAPPENING, AND THE CHRYSLER REP INFORMED ME THE NEW ROTORS WERE DIFFERENT, SO I SHOULDN'T HAVE THIS ISSUE AGAIN. IN MY MIND, THIS IS THE DEFINITION OF A DEFECT. I DO NO THINK I SHOULD HAVE TO PAY ANYTHING TO FIX A DEFECT. SOME 2011 TOWN AND COUNTRY VANS HAVE BEEN GRANTED AN EXTENDED WARRANTY ON THE BREAKS, BUT MINE IS NOT COVERED. I WAS ACTUALLY TOLD BY THE CHRYSLER REP THAT IT WOULD BE A GOOD IDEA TO POST THIS WITH THE NHTSA IN THE HOPES OF TRIGGERING A RECALL.I PLAN ON GETTING THE ROTORS NEXT WEEK, AS THEY ARE ON SPECIAL ORDER, BECAUSE THEY AREN'T AVAILABLE LOCALLY. IN 18 YEARS OF DRIVING, I HAVE NEVER REPLACED ROTORS BEFORE 60,000 MILES. THANK YOU FOR YOUR TIME. *TR

NHTSA ODI 10489314

AFTER 8000 MILES, VEHICLE BEGAN TO SHAKE WHEN APPLYING BRAKES AT SPEEDS OVER 50 MPH. DEALER REPLACED BRAKES. NOW SIX MONTHS LATER AT ABOUT 15,000 MILES VEHICLE IS SHAKING AGAIN WHEN APPLYING BRAKES AT SPEEDS OVER 50 MPH. *TR

NHTSA ODI 10486703